Green Dotgreen dot bank visa card

Lost my green dot bank card. When I call to use the customer service number it is not recognizing my birthdate or social security number. Because it is not recognizing me and I dont have the card number I can not speak to a person. I have money in this account that I cannot get to. I need this situation resolved so I can get to my funds. I have called numerous times to no avail. I have also emailed and it has been 3 days with no response. They ask that you give them 2 days. Thank you, dawn brady

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