The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Goodyearrip off

D

i have been member with AAA for last three year, recently i have inform regarding the promotion about " Car month Service Package"
so i contact the store Meyerland GoodYear
10532 s. Post Oak Rd
houston, tx 77025
[protected].
i got this store address through memeber service that this is a partcipating store. so i call the store they told me i can fax the copy of the coupon the store manager name john Camil( i am not sure about the last name because the manager hangup the phone on me) said he doesn't know anything about this. so i called member services again they fax me the coupon of the promotion since there is no coupon, i call them again they said we have to have a orignal copy i explain to the store manager that there is no coupon it is just a promotion runing. he said he doesn't know anything about this so he didn't want to honor the fax copy either. fine long story short the manager was really rude to me not only that wouldn't believe me to begin with after getting the fax promotion sheet he still denied the coupon. well my husband got the work done whatever he need. i want to make sure AAA understands that i love AAA services but if these are the type of people AAA likes to deal with i dont know about being a member . i personally love AAA my husband got the membership since 11- 2005 i like the service so much that i got my two auto insurance with AAA too, i was also thinking about doing rental property insurance. but at this point i am just not very happy about this process ! at this point i do want some sort of action taken against this complain!

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