Menu
Write a review
File a complaint
Goodwill Industries

Goodwill Industries review: Goodwill, needs to be revamped.

A
Author of the review
5:18 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Let me start by saying we have gone to Goodwill for around 35 years. In that time we have donated & we have purchased a lot of things. I can still remember the first thing we purchased. I have seen a lot of changes over the years. From stores being closed, to taking away senior days in the stores. At this time I go to 3 different Goodwill stores. But I may stop going to any of them. This last Wednesday (Jan. 7th) I was very upset when I went to leave. I buy clothes when I find something I like, but the doors to the dressing rooms were taking off. So I can not try on clothes any longer. No, I do not want to take them home & then bring it back if I don't like them. Every Goodwill I go into is always dirty (the floors), but they are a lot worse now. There is one nice employee that the Pasadena location. She is always talking to people (Kelsey) she is a cashier. But I saw the manger talking to her about needing to come in at night, not the day shift, this seem to upset Kelsey. The manager didn't care, as if it was Kelsey's problem. One of the young men that puts out stuff was so very rude and ugly. I will be looking for other resale shops to donate & spend my money at.

Recommendation: I gave it a 1 star experience

0 comments
Add a comment

More Goodwill Industries reviews & complaints

Goodwill Industries - Rude managers 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Goodwill Industries - Scam and theft 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Goodwill Industries - Unethical behavior/employee attitude 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Goodwill Industries - Price changing and thieft 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Goodwill Industries - badwill 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Goodwill Industries reviews and complaints
  1. Goodwill Industries Contacts

  2. Goodwill Industries phone numbers
    Click up if you have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number
    Click up if you have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number
  3. Goodwill Industries emails
  4. Goodwill Industries address
    5810 Indianola Drive, Derwood, Maryland, 20855, United States
  5. Goodwill Industries social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 19, 2026
  7. View all Goodwill Industries contacts
Goodwill Industries Category
Goodwill Industries is ranked 35 among 111 companies in the Retail Stores category