GoodLife Fitness review: Goodlife Norlunga fined my son for opening a door for another member.

My son only joined Goodlife approximately one to two months ago. I am his father and the person paying for his membership. At no point during the joining process was he advised that holding a door open for another member could result in a financial penalty. Had such a rule, and the consequences of breaching it, been clearly explained at the commencement of the membership, this issue may have been avoided.

I consider this fine to be both unfair and unreasonable. My son’s actions were not malicious, reckless, or dishonest. He was simply acting in a polite and considerate manner by holding a door open for another person. To impose a $100 penalty in those circumstances appears excessive, particularly where the rule was not clearly communicated to him when he joined.

It is also concerning that a member could be financially penalised for conduct that, in ordinary social settings, would generally be regarded as courteous and respectful. While I understand the gym may have security or access policies in place, it is only fair that such rules, especially where fines apply, are made explicit and clearly understood by new members.

Accordingly, I request that the $100 fine be refunded and that this matter be reviewed. I also ask that Goodlife reconsider how this rule is communicated to members to ensure others are not placed in the same position.

I would appreciate your prompt response to this complaint.

Yours sincerely,
Chris Hobart