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My girl friend and I had signed up with Gold's Gym. This was at the then new downtown location known as Eau Claire. We later did a membership transfer to another Gold's Gym location. Our memberships were always paid by visa and never late. After approximately half a year of doing the membership transfer to the more convenient location we got a notice for collection from a collection agency. This was for the amount of $2 dollars. We didn't get a call or a notice prior to the collection agency's letter. The letter stated that if the $2 dollars wasn't paid within 10 days that it may affect our credit. We immediately tried calling Gold's Gym to resolve the issue. We were told by one associate that it was probably a "bad transfer", and that we should contact Gold's Gym's Northland office. Apparently this was the head office for all of the Gold's Gyms in Calgary. We then tried to contact the accounts person at that location. It would seem that this person was unavailable at all the times that we would called or with another client. She doesn't take messages or emails. The receptionist there also gave one excuse of, "she is training another employee so she may not get back to you right away." The receptionist even told us to just pay the $2 dollars. We didn't think this was fair because we didn't do anything wrong. Time was of the essence for us as we did not want our credit effected. We also tried emailing and calling the other Gold's Gym locations. To date there has not been any return calls or emails. This person was supposedly the one person who could resolve our issue. Buying a home was the next thing on our minds so I hope you can see where I'm going with this. Credit does impact us and this is why we're so fustrated with the inner management of Gold's Gym. I hope this doesn't happen to anyone else and I'll keep posting to see how this fans out. Let's hope this hasn't happened to you too!
The complaint has been investigated and resolved to the customer’s satisfaction.
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same thing i am currently dealing with at the moment. i actually spoke withsomone at golds to resolve the issue but it seems like they have not notified the credit bureau and in 1 day its going to go onto my credit.
Gold's Gym is currently harassing me through a company called Paramount Acceptance as well as via their own collection agency, trying to collect upwards of $700 on a gym membership that I tried to cancel. I have heard multiple stories similar to this one and have read that, if a debt such as this one does go on your credit report, you should contact the credit bureau, as gym memberships typically do not affect one's credit. Thus, the reason for using business names like "Paramount Acceptance."
The most stuck up management you can find in Calgary fitness clubs. They are the only place in this country that forces you to take off your shoes as you enter the front entrance, so you have to walk on the floor with dirt all over your socks, apparently too cheap to hire a cleaner.
They throw away their only upper abs. machine (Jun 2011), and replace it with a lower abs. machine, so they have 3 low abs., but 0 upper abs. machine. They had 5 large yellow mattresses, now down to 1 mattress.
Never repair damage padding, then months later, they put new piece of leather on top of the damage leather, but the foam underneath is still badly damaged, they don't replace the foam.
don't bother write a note in the suggestion box, it's not worth the ink you wasted
Look at Better Business Bureau website, bbb.org, they have a F rating with 113 complaints
the whole place is sickening and stuck up