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2.1 424 Reviews

Gold's Gym Complaints Summary

114 Resolved
309 Unresolved
Our verdict: When using services from Gold's Gym with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Gold's Gym reviews & complaints 424

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Newest Gold's Gym reviews & complaints

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11:55 am EDT
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Gold's Gym dangerous daycare

I have been working out at this gym for 6 staedy yaers 5 days a week, I had a child last november and been taken her to the day care at gold's where she was doing very fine. At approximately 4 weeks ago2/10/09 one of the good workers said she was leaving because she was there over 17 months never called in sick and still never got a raise{they are very cheap on paying their employess}this worker left and her comes a new one. I noticeed after a couple of days my kid didn't even want to go in the daycare room, so I started to check in on her during my workout and noticed that the new worker who also had her own child in the daycare was hitting my kid and nothing was being done. I complained to management 2 times and they did "nothing" last wednesday 3/26/09 I caught her kid again and again I complained and all they said was kids will be kids. I understand that but after numerous times it does become a problem and what didn't I see? As I was walking out that day the manager called me over and said it would be better to terminate my gym agreement with them due to the fact that I was unhappy. So I was "forced"to sign the paper work and quit the gym. Never in my life have I ever seen the rudeness and unprofessional of a gym. It should be noted that I am 43 and been a gym member since I was 13 and I have never seen this kind of behavior//facts about gold's gym in nashua! 1- thet are sooo cheap that they have changed cleaning people over a dozen times in the past year 2- someone 3 months ago peed on the steam room rocks and stunk out the gym 3- a man was caught wacking off in a locker 4-someone filled the spray bottle in the suntan booth with piss and a worker used it to clean the booth and it was discovered5-2 males were caught having sex in the shower 6-half the doors on the lockers are off and the owner is too cheap the fix them7-the gym violates rules for daycares8- numerous cars have been broken into 9- girls in the girls room were using the blowdryers for sexual toys so know thet have to check them out at the front desk — dirty, dirty, dirty, rude, gym watch out!

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Wise to the Gold
Toronto, CA
Sep 03, 2011 9:04 pm EDT

Golds Gym provides child care which is a convenience, BUT, they take total advantage of exceptions. Sounds like it is the same in the US as here in Canada. Caregivers with no certification or background checks. Honestly who knows who these people are watching your children. I have seen as many as 16 children in a Golds Gym daycare here in Canada and only two caregivers. I have also seen 13 childen with only one caregiver. Do you really want unqualified people with no background check watching your children.

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12:16 pm EST
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Gold's Gym fraud and cheating

I signed up for a membership, soon after realized it was costing too much so I tried to cancel it, they were rude, would not let me cancel my membership, they don't even give you any options. You're trapped to pay this membership forever. They are total rip offs, very rude, stay away from them. Find a different gym, one that offers month to month with nicer customer service.

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Alex
Ottawa, CA
May 01, 2009 1:46 pm EDT

It's amazing how may of their costumers have experienced the exact same problems (myself included): delays in opening, promises broken/brazen lying, giving you the run around/not responding at all to calls, emails, etc. There are many gyms out there where you will never experience these issues. Oh and don't forget: there are laws in every state/province/territory that govern market transactions;--NOW YOUR RIGHTS.

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9:08 am EST
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Gold's Gym unethical business practices

Gold's Gym must have an affiliation with a crime syndicate. I signed up with Gold's more than a year ago. When I initially joined the club I had signed a twelve month contract. In order to join I had to pay an enrollment fee in addition to first and last month dues up front. After my twelve months were completed I noticed that my checking account wasn't drafted any longer for dues so I figured that my obligation was complete. Four months after my twelve month contract was completed, I receive in the mail a collection agency letter indicating that I owe them $80.52. I stopped working out in the club about a month prior to what I thought was my last payment. After reading some of the complaints on this forum, I wished that I had visited here before I ever attempted to join Gold's Gym. SO FOR THOSE OF YOU WHO ARE CONSIDERING JOINING GOLD'S GYM, DON'T. THEY ARE A BUNCH OF CROOKS!

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That__Guy
Jacksonville, US
Mar 16, 2011 3:45 pm EDT

It's in the contract that you signed that if you don't intend to renew your membership at the end of the year that you are required to let them know, in writing, 30 days prior to the end of the year, or you will be responsible for another 4 months.
Please, please, stop filing complaints against companies because you can't take the time to read the legal, binding, contract that you signed.

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Micheal G
Midddletown, US
Mar 16, 2011 3:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm in the process of trying to staighten out the same move on my son, we even paid a cancellation fee and submitted a letter of withdrawing the membership - yet this morning got a phone call from a collection agency saying we owed 4 months?

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Auburn
Auburn, US
Jun 27, 2009 7:58 pm EDT

They called me repeatedly for days on end. I had to get the Auburn Police Dept involved last night. The officer assigned to my case was extremely nice and was annoyed himself at the practices that Gold's Gym Max was operating under. He didn't believe that Sarah Longshore couldn't do anything about the situation (regardless of what she said) and questioned if she understood what exactly a ‘cease and desist’ letter meant legally. Regardless, Last night (6/26/09) there was a police report filed for my against Gold's Gym Max for harassment. The cop told me as long as I never used Gold's Gym Max and had no other relations with the company that Gold's Gym is breaking the law and really after contacting me and having me telling them not to ever call my number again was all it really should have taken. He was not impressed with the "buddy system" Sarah and that other guy tried to tell me had no paperwork saying who exactly signed me up or how they got my number. I get the police report on Monday. I also have pulled my phone records from the last 2-3 months. The cop said more than one phone call from a business I had no relations with is harassment and I have been called between 2-3 times a day for weeks on end. This all could have been avoided if the General Manager Sarah Longshore would have abided the cease and desist letter originally given to Gold's Gym Max at 183 E University Ave Auburn, Al. I wonder if Corporate will be interested enough to do something about this situation now? Sarah Longshore didn’t really care either nor did she believe that I would ever be able to have them stopped, I wonder if she still thought that after having to explain to the police officer why she was allowing her employees to break the law after receiving a ‘cease and desist’ letter. They really didn't care before because (I believe it is because) I am not a member of their business. So if you are reading this and you have been getting calls 2-3 times a day and you can prove it by your phone records then please call the Auburn Police Dept to file harassment charges against Gold's Gym Max. Mine wasn't the first one filed against this company and the police are sure it will not be the last one either.

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Ken
Campbell, US
Apr 10, 2009 3:00 pm EDT

I agree with the poor business practices of Gold's Gym. I signed up with one in San Jose, California, back in October 2008. The deal was $69 down and $10 a month for as long as I wanted to be a member, no contracts and no other fees! No other fees, that is until they charged my account an additional $49 for the month of April. I remember when I joined asking specifically if there would EVER be any additional fees, and was told "No, there would never be any more fees." When I called and asked what was going on, they told me it was an annual fee. They told me it should have been on the contract I signed. I checked. It wasn't. That's when the manager told me that was an older version of the contract I had signed, and the new one had the fee on there, and he didn't have a copy of the contract I signed! WHAT? How stupid is that? So, he didn't waived the fee, but gave me the number to the corporate headquarters. I had to leave a vocie-mail, and have not heard from them. I am planning on canceling my membership and telling the world about their ridiculous business practices!

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Jill Thomasito
Las Vegas, US
Apr 06, 2009 2:49 pm EDT

I agree - I am a ADA, and was amazed to see some folks I sent away working as sales staff! These folks should never be around kids or the elderly - and yet, there they were. When I confronted one of them, he came as close to threatening me as he could without going to jail. I think this company does have some criminal involvement and would *HIGHLY* advise any one to demand a background check of all gym staff as they have access to personal data, travel patterns, time away from home, lockers. One trick I have seen is the copying of keys while people excercise. If you see a key machine or suspect your belongs have been rifled, please contact your local law enforcement. This is downright wrong and people should be proactive about this sort of behavior. Also, make sure the gym has adequate parking, well lit parking lots, and is not a eyesore on the local community. It is time we acted at all levels to stop con men and criminals.

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4:22 pm EST
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Gold's Gym billing issue

I canceled over a year and a half ago. They just finally canceled my membership in december of 2008. I couldn't cancel my bank account since my ex-wife and I were on the same joint account. Now that she has her own with her new job, I can now cancel and go to a different bank to start fresh again which I shouldn't have to. However, after contacting the gold's gym and the corporate account numerous times, I knew I needed to take action since I was informed that a 3 month reimbursement is the only amount allowed to be given to me due to their "policy". This is not about a policy! This is about the fact that gold's gym took money out of my account illegally and I want my full reimbursement back into my account! All of it! I canceled my account and did exactly what I was told to do and gold's still took money out for 18 months straight. Better business has been contacted and so has the morning call.

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Karen Hicks
Edmonton, CA
Jun 20, 2013 8:18 pm EDT

Gyms have gained the reputation of having unreasonable contract that can catch members especially when they attempt to cancel. Knowing this, I was very careful when completing and signing the contract with Gold's Gym. Many complaints are from customers who are upset about unfair practices that were in the fine print of their contract. I am not one of these people. I read the fine print and made sure everything was in order before I signed. I found their cancellation policy of 91 days with a registered letter is excessive but I was aware and my complaint does not pertain to this. I had a month to month contract with there being no cancellation fee which was reflected in the written contract (as the manager stated I could cancel after a month but would need to wait the 91 days). After about 7 months, I initiated the cancellation process and clarified that the registered letter was received and when the final payment would be charged. Again, my part of the contract had been fulfilled by paying regularly during my membership, and following the cancellation policy as outlined. I continued to be charged after this deadline. The company was unprofessional on many levels and I could go on with all the details but I will simplify the problem by saying most of it stemmed from NO ONE taking the time to actually read my contract. Secondly, they are antagonistic in dealing with customers in general and a great deal of effort was required to get them to move to resolution. Frankly, only when I started to call on a daily basis, were they annoyed enough to actually follow through. Over 30 phone calls later over approximately 3 months was needed. To any potential customer, SAVE YOURSELVES! Even with an iron clad contract in writing, you may go through a horrible situation.

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Analyzer
, US
May 27, 2011 10:50 pm EDT
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Same here! I cancelled my membership at the 1001 Brannan St. Golds Gym in San Francisco in late November 2010 by 1st class mail giving thirty day notice since I moved away. They continued to charge me. A visit to the location yielded nothing. I sent a certified letter and got this horse manure email answer from a person named Cat Young:
"Gold’s Gym is in receipt of your certified cancellation letter mailed 5/23/11.
No prior cancellation letter had been received prior to this date.
You have been removed from the June debit & there will be no further debits.
Thank you"

I will take them to small claims court and add all expenses, cost, etc to my refund! What a shyster operation they are!

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aliyakhan
dep, US
May 09, 2011 4:08 am EDT
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I was a member of Golds Gym since 2005, I moved in October2011 therefore my membership needed to be cancelled. I wrote a letter to ABC financial and asked them to cancel my member ship the letter stated “please consider this as my thirty day notice and stop charging my credit card”. ABC financial did not charge the last months payment even though my latter clearly stated “Consider this a thirty days notice” which in my opinion meant stop charging my credit card after 30 days. Now a 34 dollar fee has been changed to 202 dollar with added fee attached. I have no problem paying the 34 $ fee but for a simple English misunderstanding should not be that expensive. I did not receive any letter from ABC financial except one dated feb 5th. I was notified of this situation when I called ABC financial on March 8th. I should have received adequate notice since I have been receiving mail from my old address I can only speculate that no other notice or letter was send to me by ABC financial.
Now I am being harresed by creditors I need help. If any body else has such issues with Goldsgym please send me an email at goldsgymissues@gmail.com maybe we can band together.

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viomish
Hollywood, US
Jul 08, 2010 11:26 am EDT

I signed a one year gym membership agreement back in April of 2009 with the Gold's Gym in Hollywood, Fl. I called to cancel the membership in the beginning of 2010 (early), they looked my name up in their system and they advised me that I signed for a year and I wasn’t able to cancel before the contract was up. At that time, they also advised me that I would no longer be billed after April of 2010. I understood as I signed a one year agreement and said no problem. Then, I was surprised when I noticed that I was billed for May and June of 2010 on my credit card. I called once again and was advised for the first time that it wouldn't be cancel automatically and that my membership is on "continuous" cycle until I informed them that I no longer wanted the membership. I expressed that I didn’t want the membership as I already signed up for LA Fitness and was told previously that I would no longer be billed once my year was up. I attempted to cancel the membership then and there. I was then informed that I would have to come in to sign cancellation papers and I wasn't able to do anything over the phone. At this point, I told them that I have been staying in West Palm Beach for the summer and that I had a hectic work and school schedule. They apologized and still insisted that I come in to the gym, they never specified that I had to come in on a certain day or time. So, I came into Gold's gym on 6/26/2010 at 12:30PM to find out that I wasn't able to simply cancel my membership. I was advised that I would have to come in and speak to the general manager between Monday-Friday 1-6 PM. I once again explained that I work between that time frame and was staying far away for the summer and that it would be impossible for me to come in between that time. They didn't offer any assistance, didn’t let me sign cancellation papers, and I feel as if they just want to keep billing me. The staff handed me the GM's business card with the name Ken Rothschild and wrote 1-6PM on it and told me that she wasn’t able to assist me and that I would have to speak with him directly. She then even told me that it would take an additional 30 days and I would also incur a cancellation fee. I am tired of being given the run around and would like to get my money back from May and June of 2010 as I did not use the membership and I was constantly misinformed by their sales staff. I am paying for two gyms simultaneously and the gym offers no assistance and refuses to let me cancel my membership! This whole thing is at a point where it’s getting ridiculous and as a person in the customer service industry, this is simply appalling!

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4:51 pm EST
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Gold's Gym cancellation of contract

Professional Fitness is a company that is headquartered in Raleigh but they contract with Gold's Gym. Recently I signed up for a membership with Gold's Gym and also signed up for a trainer with Professional Fitness. In the contract with Professional Fitness it says that due to medical issues I can cancel. Unfortunately working with the trainer increased my asthma attacks and I was using my inhaler more and more. The customer service rep told me that with a letter from my doctor I could cancel the contract. I got the letter and sent it to them only to be told they lost it. I sent it twice after that -- return receipt requested -- both times they lost the letter along with the check for $100 which they requested to bring the contract current and then cancel it.

I then finally was able to speak to a woman by the name of Tiffany who explained to me that my illness was not serious enough to warrant a cancelation. No where on their contract is a list of serious illnesses. So now this supervisor was playing doctor. I have tried the to get this contract canceled for months but to no avail. You can very rarely talk to someone there they transfer you when you ask for the cancelation department which gives you a voice mail.

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where are your manners?
1111 e 444 s, US
Nov 13, 2010 8:16 pm EST

The Gold's gym in Spanish Fork, UT and Provo, UT have bullies for some of their employees as well as many incredibly rude gym members! I have a slight facial defect that I cannot do anything about and because of this I have been ridiculed, called ugly, dog, etc. ad nauseum... numerous times by the vain and mannerless people who are at thess gyms. I have complained to the supervisors at both gyms but nothing seems to change. What ever happened to civility, and living by the Golden Rule? Sorry people even if you are "beautiful" on the outside if your ugly in the way you treat others you are just a plain unattractive human being.

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yes we can
, US
Aug 12, 2010 3:53 pm EDT

The only thing you have to do to get your money back is go the other route call your credit card company and dispute the payment and they will take the money out of their account and all you have to do is listen to the person on the dispute dept. of your credit card. Ask them what procedure you should follow.

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frankie60123
, US
Jan 20, 2010 6:20 pm EST

I had a similar problem, where, besides charging $500 for cancelling (which is in the contract), they kept the $650 deposit I gave, wanting to keep a total of $1, 150. My suggestion: IF YOU THINK YOU ARE BEING RIPPED OFF, YOU CAN FILE A CLAIM TRHOUGH THIS WEBSITE: http://www.ncdoj.gov/Consumer/2-2-12-File-a-Complaint.aspx My understanding is that many people are being affected by them, so there is no point in wasting your time leaving messages or asking to talk to a manager (THERE IS NEVER ONE!). So file complaints to get these people in the right place!

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N. Smith
, US
Dec 30, 2009 1:43 pm EST

They work with Peak and Gold's. I think we should organize and have a riot out front on six forks road! I just want my money back! I do not need all of the aggravation and running around...it's my money and they owe me!

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ashley1
duncan, US
Oct 24, 2009 2:48 am EDT

I also agree! I signed up with Peak Fitness in August of 2008. I signed up with a trainer in the beginning of July. They told me I received 3 free consultations with a trainer when I signed up at Peak. Well a trainer from Professional Fitness approached me while I was at the gym. He told me that there was no contract length and I could cancel at any time and I had to pay my first month and last month up front and just had to give a 30 day notice. When I cancelled my gym membership in August 2009 (the following month) after Professional Fitness already drafted another $100 from my account, when I called to cancel with Professional Fitness, they said I needed to pay almost $300. I never paid it and I got a letter in a mail from National Fitness (which is an outsourced agency) saying I needed to pay $1400 and it's only October. The worst part about it was that I paid Professional Fitness $300 in those two months and only received 2 weeks of training, because my trainer went on vacation for 3 weeks and when she came back I was gone for 2 weeks.

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cinabear
Midvale, US
Oct 11, 2009 2:11 am EDT

What Gold Gym does should be criminal I think everyone should ban together and make it known what crooks they are!

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Deanna
Charlotte, US
May 11, 2009 9:06 pm EDT

I agree! I am no longer a member of Peak Fitness but am still getting charged for Professional Training. It's impossible to use their services if you are not a member of the gym! First and most irritating is that I had to hunt down the number to cancel my contract with them only for them to tell me I had to send a certified letter, which I did in October. Side note, I voiced this concern when I originally signed up and was assured it was NO BIG DEAL, the salesperson even chuckled as he showed me how unofficial the contract was! They drafted a payment from my card on 11/24/08 and sent me a letter on 11/28 telling me I needed to send a cashiers check or money order for $80. I tried to tell them that they got their $80 on 11/24 from my draft and that since no services were rendered and $80 is $80 no matter what form! I only got the run around. They are like trained monkeys just repeating the contract. A real service provider would not have to use tactics as this to make money! Surprisingly, I never heard another word until I recieved a collections call in MAY telling me I owed $460! Surely, I thought I could straighten it out... so I called the collections office who gave me the number to their " CORPORATE OFFICE" real CORPORATE... LET ME TELL YOU! The rep I spoke with even agreed with me that the charges were ludicrous but couldn't help.From what it seems, his superiors care NOTHING at all about doing the right thing by their customers. I have added my experience to the countless complaints reported to the Attorney Generals office and recommend any and all to do the same. I know this is their livlihood but its a terrible business practice that needs to be called out.
if it comes down to it I will stand at Peak Fitness warning people about it... they are not getting any of my money!

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r brown
harrodsburg, US
Apr 28, 2009 6:27 pm EDT

I AGREE WITH HER. I HAVE MOVED OVER 50 MILES FROM THE GYM AND STILL THEY WILL NOT CANCELL THE MEMBERSHIP I HAVE WRITTEN AND E-MAILED WITHOUT ANY RESPONSE. POOR BUSINESS RELATIONS.

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disagreewitme
Raleigh, US
Apr 02, 2009 10:37 am EDT

This post is WRONG. Professional Fitness is the outsourced Personal Training Department for Peak Fitnss not Gold's Gym. Professional Fitness has never been a part of the Gold's Gym's in Raleigh. If the person making the post can't even remember the name of the gym she signed up at, how can she remember any of the details. haha

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11:53 pm EST
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Gold's Gym fraudulant charges

I signed up for a free trial for golds gym. I canceled the membership within the time period because my husband was leaving for iraq and I was going back to WI. They kept taking money out of my account and I actually had to cancel my creidit card so they coudn't steal more money from me. Everytime I would call them I would either gat a ansewing machine or they would transfer me from one person to another where no one knew anything.

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Gold's Gym never cancelled membership!

Signed up for membership in 2003. Moved a couple months later to a city that didn' t have a Golds anywhere near it. I was told to fax proof that the nearest gym was over 30 miles away and they would let me cancel my membership that was being charged to my credit card. I did fax proof and they told me my memb. was cancelled after being so rude. My card was not being charged any longer. THEN... 3 years later I got a collection notice for back payment of $400 and on my credit report! I still have the same credit card used then and they never tried to charge it or send any letter notifying me of any wrong doing! They did this to a friend of mine as well. Horrible company! I'm with 24 hr. and have not had any problems.

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D Sims22
Edmonton, CA
Feb 15, 2014 4:03 pm EST

Feb 2014 I am having a similar experience with golds gym. Pressured into signing a contract . I moved to Calgary and all but one golds had been sold to another fitness club. They would not let me out of contract I rode out contract which has no auto Renew written on it as requested at time of signing. After the 26 payments as agreed payments have increases and are still being withdrawn. I am seeking legal action against golds. And will be making public all information discovered about golds including the fact the contract cancellation is handled by a third party in the states. Golds gym is the pinnacle if corrupt contracts.

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Gold's Gym fraud and scam

I am appalled with the service I have received from Gold's. Our contract had expired and yet they still were charging us when we weren't even using the gym anymore. When I inquired about the charges I was told you had to give 30 days notice. This is on ONE of the contracts we signed, yet absent on another part of the contract. AND the amount we were paying INCREASED and no where on our contracts was this new price included.

My advice to people looking to join a gym is to forget about Gold's. They will entice you with all their equipment but we found it was always busy, and in general, not worth what they charge you. And what's more, they will charge you even though your contract has expired.

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Karen Ward1
, US
Nov 24, 2010 8:30 pm EST

I have had the exact same experience as the posted comment. My contract ended 2 years ago yet I'm suddenly getting charged again monthly. Also when signing up for the contract I was under the understanding that it was only a one year contract, the sales representative assured me this was all it would be. Well after the year was over I continued to get charged, upon inquiry they said that I had actually signed up for a two year contract. The sales representative completely lied to me in order to make more on his sale. I am completely appalled by Gold's Gym and dissuade everyone to join.

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golds7017
Edmonton, CA
Jul 16, 2009 11:19 pm EDT

Just because you sign a contract for one year does not mean your services should end after one year. The contract you signed with golds gym is for an agreement stating that you will pay a certain $ amount for a certain period of time. After that period of time is up, the rate ($) is subject to change. If you were a satisfied, active member at the gym and they cancelled your gym services after your contract was up, how would you feel? I guess you never thought about that because you are one of those lazy people who didn't really use the gym and couldn't wait for the day your contract end date was to give you more excuse.

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mr to
, GB
Jun 17, 2009 7:57 pm EDT

jeremy's comment i agreed 100%. i sign a 12 month contract in march with getting a month free plus i freeze it for dece 2 months. next min i know i had a letter send to me for £135 in may. which my contract expired end of feb. no free month plus they gave me alot of ### on the phone. if i don't pay them i will be put on a list of bad credit. when i want and see them they gave more ### and another story. i join many gym never one like this.

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mr to
, GB
Jun 17, 2009 7:45 pm EDT

its same in the UK golds gym are full of ###. just want to take your money.

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Jeremy
Edmonton, CA
Jun 12, 2009 8:42 am EDT

They will try to get away with just about anything. My experience with Gold's has left me incredulous as to how they stay in business when they do some of these things. Their customer service is virtually non-existent, and their sales tstaff will tell you bold faced lies to suck you into a contract which is nearly impossible to break. I am normally not someone who complains about bad experiences with a business, but this is just absurd. My advice to anyone considering Gold's is to realize that there are many gyms in every city in North America where you will never experience these issues.

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JoeM
Halifax, CA
Apr 09, 2009 2:22 pm EDT

They are known far and wide for this. The only suggestion I can make to prospective members is do your homework. Check the Better Business Bureau reviews, check web postings, talk to people, and see if you uncover anything that concerns you. And if you do get screwed over, know this: the contract is NOT their only obligation. There are laws in every state/province/terrirory that govern market transactions, KNOW YOUR RIGHTS AS THEY PERTAIN TO THESE LAWS. Every promise they make to you, oral or written, is subject to these laws.

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2:59 pm EST

Gold's Gym crap-quality employees

I worked for my brother-in-law's company and a man came in and wanted to talk to me about a gym membership. I had been interested in getting one but I knew that I didn't have the motivation to follow through... I was lazy! There, I said it!

Anyways, he assurred me that for being a new member, he can arrange for me to have a "personal trainer" and that person would be him. I thought, "Okay, this sounds great." Because I was a college student, I could also get a 12-month membership instead of the normal 24-month one and as an added bonus, as long as I remained a student, I could cancel at anytime with no termination fees applied. This was perfect for me. So as I was signing, I noticed that the term on the membership was 24-months. I asked him about it and he said, "Oh, don't worry about that... I have to put that to get the paperwork rolling." So, like a fool, I sign. After the 2nd session with the trainer, my legs and arms were killing me. I couldn't lift my arms and the pain in my legs shot from the bottom of my butt to the base of my heel. I literally had to walk on my tip-toes with my knees bent because of the outrageoulsy pulled muscles down the back of both of my legs. I went back to the gym 8 days later (it took that long to recover) and my trainer said that was normal! I was THAT out of shape. After my 5th session, my trainer wasn't there and I was told that I wasn't supposed to have a trainer after the 3rd session. If I wanted one, I had to pay for one. My trainer was fired, by the way, for a reason I later found out. I went back here and there for the next several months then found out I was pregnant. I decided to cancel my membership. SORRY! Can't do that because I signed a 24-month contract! The man telling me this was so nice. When I explained what I was told, he said that the trainer was fired for lying to customers to get them to sign contracts and also for making sexual remarks to some of the female clients. The guy helping me said he'd see what he could do. So a few more months go by and I'm fed up with calls not being returned and being turned away because the "person to speak to isn't here" so I stopped the payment from coming out of my checking account. THAT was the point when they finally wanted to talk to me! They didn't give a crap about me when I was giving them my money, but now they can't get enough of me! So I went in AGAIN to speak to a manager (the nice genleman from before no longer worked there... go figure) I spoke with a manager and I was told that I signed the contract and there was nothing I could do about it. When I asked to speak with the owner of that franchise, I was told that there was no reason for me to speak with him and that he would not put me in touch with him. I called the next day and asked the girl who answered the phone who the owner of the franchise was and she gave me the husband and wife's name and was just about to give me a number when she paused, put me on hold, then returned and asked who I was. I told her who I was and immediately, the rude man from before jumped on the phone and chewed me out. He said, again, that I signed a contract and I'm legally responsible to pay for what I agreed to. The name and number of the owner was none of my business and he then hung up on me. You can imagine the wrath I was feeling at the time. So I later gave birth and forgot about the whole GOLDS GYM experience...

Until I got a letter in the mail from a collection attorney saying pay or go to court. I paid more than $600 to get Gold's Gym out of my life. I know it's a big place, they have lots of clients, lots of money coming in... but I tell my story to anyone who mentions "gym" to me. It's been a while since then, but it still pisses me off the same.

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Discerning Customer
, US
Aug 17, 2009 5:38 pm EDT

I actually worked at that very Gold's Gym in Montgomery, AL several years ago and hated it passionately. Cold calling. Being sent to the mall to accost strangers about the gym. Leaving fliers on cars in the supermarket parking lot. Not to mention cleaning the equipment and funneling the poor customers in to be pressured/lied to by the managers. Just as soon as I possibly could financially, I quit that place, and they tried to screw me out of my last paycheck. Total and complete scam artist business, if you ask me. Big fat dude was the manager at the time, and the sales manager was a long haired Jesus freakazoid that went on to become a Montgomery City cop, I think. Everyone has had a sucky job or two in their life, and I'm pretty sure that one counts double for me! Ah, life experience. Ain't it grand?

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2:41 pm EDT

Gold's Gym contract fraud

I sign up with them 8/11/2008.

The guy who explained the deal told me that this contract is month to month and I can quit any time.

One day, I asked how I can quit the gym to the manager at the gym, they said I need to talk to the corporate office. It was as if they have a script.

I called the corporate office and found out that I was locked into Two year contract and need to pay $100 to cancel my contract.

The attitude of the customer rep. was horrible. Basically they told me "Well, whatever he said, you don't have any proof of that and you signed the contract."

I wonder this bad business conduct is done systematically.
Because it seems like there is a system there.
The field office needs to sell, it doesn't matter if they tell a lie.
If the problem happens, the field office refer the customers to the corporate office.
The customer rep at the corporate office basically ignore all the complints...

I checked the Better Business Bereau and found tons of conplaints like mine.

The biggest mistake I made was not to read the contract when I signed. I was naive enough to believe what he told me.

I won't make that mistake again.

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NattiiAD
Valrico, US
Sep 16, 2010 3:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My roommate and I went to sign up for a gym members. I was the only one that went to take my voided check so they can take out my payments. For some odd reason, they decided to take out my roommates payment out of my account as well. I called and addressed this situation with them, but they said they couldn't do anything about it at the moment. Now they continue to charge my account, and are telling me that I authorized to pay for his gym membership as well, at no point in time did either of us agree to this. My roommate agrees to this as well, but to their convince they say I authorized payments for his account. I have a copy of the contract and no where on their did I agree to this. The sales rep tells me that when I went in to take my check I filled out another form, which I didn't. All I did was hand the girl my check, she added it to my account and that was the end of that. So not only do I have this on going battle with them, but they still continue to charge my account for both accounts.

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10:58 pm EDT

Gold's Gym gold's gym fort lauderdale

I was a member of Gold's Gym in Fort Lauderdale, but once my membership was up I joined Mainstreet Gym in Wilton Manors. Mainstreet closed overnight, with NO prior notice. I choose Mainstreet because it was within walking distance of my home; I got exercise and was saving gas. I didn't even hear that Mainstreet had closed until a friend who also was a member informed me. Only a few weeks ago, I looked in my bank account and saw there charges from Golds Gym. I can't get satisfaction from the gym manager or franchise owner...even the corporate office. What do we do?

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Alabama Employee
Montgomery, US
Jan 23, 2011 12:24 am EST

Sounds like "Little Man Syndrome" to me! He's got to act mean and bad-@$$ to make up for the shortness in his jock strap! :)

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william Minger
Fort Lauderdale, US
Jul 10, 2009 9:50 am EDT

I was a member of Golds gym Fort Lauderdale for almost 8 years. When the ownership changed so did their attitude on the gays. Last year when I went to renew. They said my renewal rate would be 650 dollar. I asked why, from the sales manager and they said we are getting new equipment. Well they were presently selling new and renewals at 450 for many other members at this time. After questioning the management several times they said that, "We have had complaints from members that you have been staring at them". I left. I train now at Ballys and joining a new gym this week. I talked with other members that were training at Golds and now at Ballys and find out that they have been "discriminated" in some form or another for being gay. Their attitude has been deceitful and unfair. I would not recommend them to anyone.
Bill
Muscbill@aol.com

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Gold's Gym - membership woes

I have been given the runaround since day one. I tried to suspend my membership (a big selling point when i first signed up) when I went away to travel. The process ended up being so long and drawn out, and the fees to have the membership "suspended" were almost as much as paying the membership in full anyway. Now it comes time for my contract to expire...

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Gold's Gym scam and cheating

I moved to a new address within the city and gold's was no longer accessible. I went in on october 3rd, 2007 to cancel my account. I spoke with an individual at the front desk and was advised I had to send in my cancellation by letter. I asked if I may drop it off, and was told no, it had to be mailed. Fine.

Because my credit card expired, gold's could not charge my old credit card because it was invalid. So, on on the same day I inquired about cancellation, I also cleared up my account and payed a small late fee. No problem! Account clean, I was ready to move on.

The next day I mailed in my letter. I received no asf international bill for november, so I assumed everything was ok. I was totally wrong. I received a bill mid december, stating I owed money for 3 months.

I called gold's gym and was given an e-mail address for one of the account managers. I sent her an e-mail stating what the problem was. I did receive a reply asking for more information, to which I replied. Weeks went by with no answer. I called again, and asked for another account manager. I spoke with another gentleman that advised me he would promise to look into this. He advised me it may take some time to get this fixed, and for me to patiently wait. No problem, I did so, and 3 weeks went by with no reply. I tried the e-mail address again, no reply. I tried calling, but it seems like the account managers are always busy or there are none available.

I called asf international to try and cancel my account. They are the billing authority, after all. I was advised that asf international is 'not authorized to cancel accounts'.

I am at a loss. I don't know how to get through to these people. Apparently I owe something like $300+. I have not been going to the gym for the past 5 months. But to this date, my account is not canceled.

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goldsgymscam
nunavit, CA
Jan 14, 2010 10:43 pm EST

http://www.youtube.com/user/GoldsGymScam#p/a/u/0/w1tKwxYv7tE

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Alex
Ottawa, CA
May 08, 2009 9:14 am EDT

I agree with the comment above. Gold's will tell you any lie just to ensure those payments keep on coming. They are the most dishonest business I have ever dealt with in my life.

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Marie
,
Oct 10, 2008 9:34 am EDT

Gold's Gym will try to mess you over, seriously. When my contract was up (I'd cancelled the month before), they charged me for another month of service- 3 months AFTER I had cancelled. It took my filing a Better Business Bureau complaint and 4 weeks before I got my refund. They like to give people the run-around, but you have to stay on them. I was calling their corporate headquarters just about every day.

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1:43 pm EDT

Gold's Gym contract rope-a-dope

I went into a gold's gym with my sister and we both opted for the "$1" initial payment on the one-year contract. After a few visits, I got over the whole thing, but continued to pay my monthly dues because I signed a contract for a year and wanted to do the right thing. A few months before the end of the year I relocated from illinois to new york. Still in keeping with honoring my end of the contract, I payed every month until the end of the term, even calculating the amount of money to leave in my old account when I started local accounts so that I could cover it.

The end of the contract came and I closed the account thinking all was well. Two months later, I get a collection notice from the old bank saying that gold's had attempted two more payments and that I owed them almost two hundred dollars in attempted transactions and overdraft fees. I called the bank to explain the situation. They said they were sorry for the confusion, but they were still holding me responsible for the "overdue amount". Whatever - I paid it to get it over with.

I contacted gold's to find out why they were still trying to collect on an expired contract, explaining that I now lived five states away and I had ensured that the twelve month contract was satisfied. They told me that somewhere in the contract is an assumptive clause that presumes a continued month-to-month extension of the contract until some paperwork is submitted officially ending the contract. I again explained that I was living in an entirely different region of the country, and the guy on the phone said "no problem. Just send a fax to our member services supervisor stating that you've moved along with proof of new address, and we'll accept that in lieu of an in-person cancellation." so that's what I did.

I didn't hear anything more on the issue until eight weeks later when I got another letter from the old bank saying that I now owed them almost five hundred dollars, and that I had been "blacklisted" for failure to pay. Again the phone calls. I tell bank that I don't have the money they want this time around, so they're just going to have to go after gold's for continuing to seek payments they are no longer owed. When I called gold's to ask what was going on, they told me that my cancellation fax was invalid since I did not remit payment in full for the amount they said I owed them. Fighting back the urge to let fly with both barrels on the associate, I suggested resubmitting the fax along with an agreement to make monthly payments. I was told that the best I could hope for was sending at least half of the payment, and continuing to be charged monthly dues along with the balance until I got the whole thing paid off and then re-sending the fax. No ifs, ands, or buts. Then I did lose it. I told the guy no dice; that I thought this behavior was scandalous and considered the company he worked for just another federally-licensed group of pirates and thieves.

So now, I can't get any new accounts, and I have collection agencies coming after me for both the bank and gold's... A grand total of almost a thousand dollars.

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mansin
, US
Feb 12, 2011 12:07 pm EST

I am having the same issue with Golds Gym. I will be reaching out to the attorney general to get help. I suggest you do the same. Thanks!

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rachelmarie3
Brentwood [Los Angeles County], US
Nov 24, 2009 6:51 pm EST

I had almost the same exact thing happen to me except it was four years before collections called me to tell me that I had a bill. I tried to cancel my membership doing everything they told me to do to cancel and four years later after I thought it was canceled I get a notice form collections! What am I supposed to do now?

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Gold's Gym bad experience

This is a copy of the letter I emailed to the Golds Gym corporate office:

Several weeks ago I received a phone call from Allstate Collections informing me that I owe a sum of $80.00 to Golds Gym. The following day I called the Golds location in question, and spoke to a gentleman named Justin. I explained to Justin that my boyfriend and I opened our memberships together and that the payments for both memberships were withdrawn directly from my boyfriend's checking account until he cancelled them last year. Justin informed me that my membership was never cancelled, and that the payments for my membership were being withdrawn from my boyfriend's account on a month-to-month basis until his card expired, at which point the account went into default.

After many phone conversations, Justin acknowledged that a mistake had been made on the part of Golds Gym and promised to take care of the issue for me. I called back a few days later to confirm that the situation had been handled. Justin told me that he was still working on it, and that he had to wait for his manager to come back into town before everything could be resolved in totality. In the meantime, I asked him to contact Allstate Collections to let them know that the situation had been rectified, and Justin said that he would.

Yesterday, at approximately 4:50 in the evening, I called Golds again to make sure that everything was cleared, and was told that Justin quit on the 31st of December. The front desk clerk transferred me to another gentleman, and I explained everything again under the supposition that he could be of help. This staff member told me that there were no notes left by Justin regarding my situation and that there was nothing he could do to help me. When I asked to speak to his manager, he said that he would try to take care of the situation and that he would call me back.

Roughly ten minutes later he called back and detailed my two options:

Option 1: Pay the $80.00.

Option 2: Pay $40.00 and reopen my membership at $20.00 a month.

Obviously, these options completely undermined everything I had told him, everything that Justin told me and were of no help whatsoever. I asked once more to speak with his superior, and he told me that he was, in fact, in charge of the billing department. I asked for his name and job title. He gave me the name Jim Harrison and told me that I did not need to know his job title. When I asked to talk with the general manager of the Gym, he told me that he was in charge. I expressed my disbelief, and he told me that the General Manager quit and that no one was in charge.

At this point, he put me on hold and called me from a new number (480.970.9239). When I answered the second line, he gave no explanation of this odd behavior, and instead told me to call 1.800.693.3948. Again I asked for his job title. This time he told me that he was no one, just a floor guy. I asked how he had access to my membership information. He ignored my question, and again gave me the 1.800 number. When I asked to speak to the manager on duty, he said This is it (referring to the 1.800 number), Im giving you the number to the top guy of the whole company. He put me on hold again, and a moment later the line disconnected.

I called back, and the same front desk clerk answered the phone. He seemed quite confused when I asked to speak to Jim Harrison. Apparently, no one by the name Jim Harrison works there. Again I was transferred to someone else. This time a gentleman by the name of Mike Storui answered the phone. When I asked for an explanation of what was going on, he said that he did not know and asked me to explain the situation again, which I did.

I will spare you the details of this conversation, but I assure you that it was as lengthy, unhelpful and bizarre as my conversation with Jim. In the end, Mike told me that there was nothing he could do and referred me to the same 1.800 number, which turned out to be Member Services. I cannot be sure whether Jim and Mike are in actuality the same person. I prefer to think not, but at this point I would not be terribly surprised.

I called Member Services, and finally spoke to a trained and professional staff member who provided exceptional service; this gentlemans name is David. I explained the situation again to David and also told him about the experience I just had with the staff at Golds. He apologized and explained that there was nothing he could do except refer my case to another agent.

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Sarah
,
Oct 07, 2008 1:40 pm EDT

There is nothing you can do. These people do NOT play by the rules. I use to work there and quit when I couldn't sleep at night.

All they want is for you to sign up, spend money, and then watch you try and try to get out of your contract. They find it amusing.

All I can recommend is to call once more and tell them that if this isn't solved then you will contact the corporate company and drop names.

Unfortunately once your in their system, they don't care about you. They don't even care about their employees...

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Ryan In Fort Lauderdale
,
Oct 05, 2008 10:58 pm EDT

I was a member of Gold's Gym in Fort Lauderdale, but once my membership was up I joined Mainstreet Gym in Wilton Manors. Mainstreet closed overnight, with NO prior notice. I choose Mainstreet because it was within walking distance of my home; I got exercise and was saving gas. I didn't even hear that Mainstreet had closed until a friend who also was a member informed me. Only a few weeks ago, I looked in my bank account and saw there charges from Golds Gym. I can't get satisfaction from the gym manager or franchise owner...even the corporate office. What do we do?

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Gold's Gym neglect to cancel account and continue to charge me

In June 2006 I had made a call to Golden Gym stating that I would be moving out of the city and inquired if I could cancel my contract. I was advised that if I mailed in proof of re-location that I could cancel my contract free of charge. All was sent- I was under the impression that the cancellation took place in June 2006.

I received a call in 2007 from ABC financial advising that I had an unpaid balance due to Golden Gym. At this time, I contacted the manager of Golden Gym and advised of the situation. I was advised to re-fax my proof of relocation and the situation would be taken off of my account.

On 7-10-08 I received another call from Vision Financial advising that legal action was being taken against me because I have an unpaid balance to Pure Fitness for $240. I do not feel that this is fair treatment to the consumer nor should I be responsible for making these payments as I have not been to this location in over 2 years and have cancelled twice. I feel that now I am being harassed by this collection agency when I should not be since I made the proper steps to cancel on more than one occasion; I have also not utilized any services at this gym prior to June 2006.

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Gold's Gym scammers

I cancelled my gym membership at this location b/c I moved and they informed me I would be charged one more time b/c they require 30 day notice. That's ridiculous as I have been a long time member of Gold's Gym for a decade, ever since I have been 18. I check my credit card statement one month after they said would be my last charge to find out I have been charged AGAIN! That charge put my credit card over the limit resulting in another $39 fee! I call Gold's and tell them this and they say without my copy of the cancellation form they can do nothing. Keep in mind I moved so the paper got lost, which is the reason I cancelled my membership. One month later I check my credit card balance again to find out I have been charged AGAIN! And once again I also have been charged another $39 over-the-limit fee! I once again call Gold's and inform them of this, they once again tell me without my copy of the cancellation request they can do nothing. I don't have the cancellation request, THEY DO!

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Gold's Gym no respect

I was excited when I was living with roommates and we all decided to join a gym together. Strength in numbers, you know.

We went in to a Gold's Gym and told the man (let's call him "Brady") that we were thinking about joining. He got excited. You know they get paid for commission. Almost like a cartoon, his pupils turned to green dollar bill signs... $^$

There were so many papers and he rushed them by all of us. We were reluctant to join because to get the deal we wanted, we had to join for 2 years.

Us: Well we are just roommates and won't be living together for that long. Perhaps we shouldn't join.

Brady: That will be fine. I'll sign this paper saying that upon termination, your cancellation fee will be $0 when one of you ladies decides to move out.

Well, as predicted, our rental lease ended, and we all headed our different ways. I had forgotten about the gym membership until the auto-withdrawal hit my bank account.

I called to cancel.

Golds Gym: Well we are sorry, but you can't just cancel like that. In the contract it states (*in very fine writing I might add*) that you have to move at least 25 miles away from the nearest Golds Gym.

Me: You're kidding. Brady never told us anything about us. In fact, the opposite. He told us that for sure once we left we could cancel.

Golds Gym: Well I'm sorry if someone told you something. I wasn't there. You signed the contract.

Fine.

My old roommate and I decided that she would make a "rental agreement" for her parents house (at least 25 miles away from the nearest Gold's!) to cancel the membership.

So today I called Gold's Gym just to get an update on the situation...

Me: My old roommate is working on faxing me her new lease agreement to void out the contract.

Golds Lady: "Well that doesn't matter. The only one that can cancel the contract is you, since you are the one that the contract is under. You have to be the one that moves over 25 miles away from the nearest gold's gym."

Me: "Well that's not what I was told when I signed it. In fact, I was told the opposite. Brady understood that we were all going to be staying around, just not living together in the future, and proceeded to sign us up for this contract."

Lady: "Well, I can't do anything about what anybody TOLD you. You signed the contract, and that's what it says. You're obligated to abide by it".

Me: "You know what. Just forget it. How much does it cost to just cancel the membership all together?"

Lady: "You can't".

Me: Pardon? I believe I can. How much does it cost?

Lady: No. You cannot cancel a contract. You may only transfer it to someone else's name. But there is no cancelling. Period.

Me: You've got to be kidding me.

Lady: No.

Me: Well I can't accept this. There's got to be something we can do.

Lady: no.

Me: I don't believe you. I need to be transferred to someone else.

Lady: Ok.

Proceeds to transfer me to someone else that doesn't answer, and I have to leave a voicemail.

No one called back.

I call again 6 hours later and talk to a different girl (surprise, surprise). I tell her I've looked over the contract I sign, and I see where it says that a member has to move 25 miles away for the contract to be void. However, it doesn’t say ANYWHERE that it has to be the "Primary" member. Just member.

More arguing continues.

ME: Does this seem like good customer service to you? I mean, do you think I'm going to come away feeling treated with respect? Do you think I for one second would recommend this gym to ANYONE?

Lady: (no answer)

Me: I mean, honestly, how many argumentative conversations like this do you have a day?

Lady: I'm not sure.

Me: Ok. Never mind. So if I'm going to stay with my sister in Oregon this summer for a few days, can I have her write up a lease agreement for me to sign, and cancel the membership?

Lady: If it's 25 miles away, and if it's official-looking.

Me: Official-LOOKING?

Lady: Yes.

It doesn't have to be official. Just official-looking. From the mouth of a Golds Gym Employee.

Done.

Bottom-line: After having the time to read the contract OVER and OVER, it says in at least 2 different places that "No oral promises or statements are part of this contract".

Translation: We will tell you whatever we feel like to get you to join and don't have to honour it.

Last night I was watching an SVU episode where a bad cop told a Mentally ###ed man that if he just signed the paper (admission of guilt to several murders), that he could go home to his mother. Obviously the man didn't get to see his mother again. Not for 18 years.

Striking similarity.

At any rate, if you ever... EVER think about joining Gold's Gym, please don't.

Apple Fitness, Planet Fitness, 24-Hour Fitness... whatever. Join them. I am 100% positive that they will treat you with more respect and service than Gold's.

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Update by Valerie
Jun 20, 2008 7:11 am EDT

Gold's Gym, Malden MA. It appears just like all other Gold's Gyms this one is in on the "contract" scam. We were given a very long talk by the Gold's Gym "operative" who told us that we would be able to cancel, and we stupidly signed a contract. Now, as we can't stand the Gym with all it's noise and posers we can't get out of the contract. So are we going to end up paying the full 24 months!?! I don't know...but I'm going to try everything I can to stop this abuse.

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tails
mt prospect, US
Feb 14, 2012 4:54 pm EST

TWILIGHT ZONE... need I say anymore?

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tails
mt prospect, US
Feb 14, 2012 4:52 pm EST

Twlight Zone... need I say any more.

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hsama99
Coralville, US
Dec 23, 2008 12:01 am EST

So get this! I bought the two year membership and now a few months later...they close the doors! Going out of business! Another member renewed their membership Wednesday for a year, and they closed the doors the next day! What a scam! How can they get away with this?

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Bill
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Nov 26, 2008 6:50 pm EST

David is right. There are too many black people that look like scrubs there. I think they are getting in free while us whites have to pay to get in. ### ###S. THEY SAY CRACKER ON TV AND I AM OFFENDED. ### GOLDS GYM AND THEIR ### LOVER WAYS.

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David
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Nov 26, 2008 6:47 pm EST

I joined golds gym and signed a 1 year contract for $40 a month. I paid up to 10 months and called telling them i moved and the lady said that i just have two payments left. I said ok i'll pay the $80 since i did sign the contract. My contract was up and they billed me yet again the next month. I called and asked why and they said I have to give a thirty day written notice so i did. I then call billing and 20 days later and they said they had no request for my cancellation. I called up my gym and they said billing doesn't take care of it but a company out of state does. I call billing back and they said that they didn't know there was an out of state headquarters. My last draft date is December 1st. Once I am billed I will change my debit card number. If they have the audacity to seNd me a bill in the mail and a have my cancellation contract i will take them to court. IF YOU ARE THINKING ABOUT JOINING GOLDS GYM JUST RUN HOME, ITS FREE ANYWAY. THIS GOLDS GYM IS IN THE INNER CITY AND THERE ARE JUST TOO MANY BLACK PEOPLE. GOLDS GYM IS WORSE THAN THE IRS AND GOD HELP YOU IF YOU GET A BLACK EMPLOYEE ON THE PHONE CAUSE THEY ARE JUST DUMB LIKE THEIR ANCESTORS.

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11:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gold's Gym health club membership dues/contracts

Golds Gym bills additional months of dues prior to joining and after your resignation:

I paid 1st and last months dues on joining the club prior to using a treadmill.

I have been billed two months after my resignation as the company stated I must give 60 days notice of resignation.

That is 4 months of dues or $189.72 paid to Golds prior to and after I resigned my membership.

Read full review of Gold's Gym and 4 comments
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nikkua
, US
Oct 23, 2009 6:07 pm EDT

charged me $200 a month for collection fees

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doodoo
Tampa, US
Oct 23, 2009 5:39 pm EDT

###s charge $100/month for late fees, $100/month for colection fees from their ###ed mistakes then blame it on you, then charge you for another contract unless you file a lawsuit or pay $200 cancelation fee

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uaretoast
tampa, US
Aug 04, 2009 7:28 pm EDT

i completely agree, [censored] customer service cry bout every little thing if i only ask just a few questions they moan like im ruining their lives, so i just never bothered asking them anyting which caused so many damn conflicts with my devildamn contract (isn't the whole point in their so-called job about serving the customers?jeez!)stop whining!###ing easy ### job!

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bob
,
Jun 21, 2008 12:26 am EDT

gold gym is the most dishonest lying bunch of cheap people i have ever met. they lie to you to get you to sign a forever long contract you cant get out of even if you die. they are a bunch of lieing thiefs. dont ever sign the golds gym contract and if you decide to im sorry your on your way to getting screwed cause all they want is money. and have the worst customer service i have ever seen.

ComplaintsBoard
J
12:00 am EST

Gold's Gym poor service

I joined tis gym mainly for the free day care and they claimed they would freeze my membership fees while I was deployed. First mistake is they lied about the savings and they are just like a car dealer ship when it comes to gouging peoples pocket. Second they only froze the member ship for a year which, in a perfect world would have been fine but its not perfect and I am in the Army and as my orders stated when I got the account frozen 12- 15 months or completion of mission. So when i got the word i would be extended i called them up. They told me they needed proof that I would be gone longer um ok, there is this small thing called OPSEC and unfortunately I cant get the dates because of it and they already had proof called deployment orders. The biggest thing I don't understand is while the account is frozen I couldn't use any facilities anyways so its not like i would be able to lie and then get free months and when it is unfrozen i have the remainder of my contract so when They said they wouldn't well the lost my business and more.
If you want to get your moneys worth out of a gym don't let the big name fool you they only want your money and half there trainers are fat idiots anyways

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Fatmanski
, GB
Sep 12, 2017 1:20 pm EDT

My experience with Gold's gym in Dagenham isn't by far better than the lots I have been reading from.
I joined Gold's gym Dagenham(Mistake) in September 2015 for one year, in January 2017, I decided I had enough, bad service, breaking down facilities, failing equipment and, when I complained, I FELT LUCKY TO GET REPLY AFTER A WHILE, all it had is some apology and bla bla bla.
when I decided to leave then they had to remind me of their t's and c's which are [censored] as far as I as concerned. for Gold's gym, t's and c's only apply to customers, not to them providing a service and charging substantial amount of money for it. I also got letter from CRS, but to hell, when it goes to court then and only then we can talk. Thank God I have a good solicitor.
fathybettache@yahoo.co.uk

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Scottmills
Whitehall, US
Jan 13, 2010 7:02 pm EST

This is perhaps the most ridiculous gym ever. They dont put soap in the bathrooms, they say it is because "the health department forbids it." The gym is filthy, the staff is rude, and the manager, Mark Seagreaves, is an idiot. I dont know how he keeps his job. Clearly the owners do not care. The water fountain, they have only one, has been broken for 4 years, which, coincidently is how long they have been open. "The parts are on backorder" is the standard line. My advice is to avoid this place, if you do have any complaints, dont bother telling the manager, because he does not give a damn, and he will let you know that rather bluntly.

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rashmi_shetty
, IN
Jan 05, 2010 11:53 am EST

TO,

GOLD GYM,

SUB: Compliant regarding the trainers of GOLD GYM in Surat.INDIA

Sir,

I, Sharukh.. have joined GOLD GYM since [protected].. in Surat. I am sorry to inform you that I am not at all satisfied with it. I want to register a complaint regarding your trainers. They do not pay any attention and keep on advising to go for personal traing consultants. They sometimes make fun of us, which is really not acceptable. I should have gone to other normal gyms because I think their services would have been much better than yours.

I therefore request you to please talk to your branch head in Surat and take some actions about this and redress my problem as soon as possible. Also please ensure that such problems never occur with any of your clients as it results in a poor image of your gym in the city..
road side gym are better then this GOLD's gym

and one more thing the gym has Closed frm last 40 days...
trainer doing workout and all..wen membr cme ther do do..
dey dont treat them nice..

Hoping for an early response.

Yours faithfully,

(Sharukh).

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Graciebaby
dagenham, GB
Mar 06, 2009 4:49 pm EST

argh.. i well wish id read this... i just signed up to a 18 month contract with them a week ago! bum. :(

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Jaybles
,
Jul 20, 2008 3:31 pm EDT

Golds Gym are quite frankly the most disgraceful example of how to run a buisiness. I was a member for 6 months and was promised two free months in the joining package. When my six months were up no free months big surprise so I asked them what happened. They said you have to write a letter so I wrote a letter. Next month no free months big surprise. They said you have to write a letter one month in advance. So by this time ive paid for two extra months

Anyway I start my free months and hand in my letter saying i wish to leave the gym. I then moved away from the area for a new job. One year later CRS contact me saying I owe £450 in gym fees.
I disputed this over and over and as it turned out the actual fee was £45 and CRS decided they could justify a 1000% increase.
I negotiated it down because i couldnt risk a court appearance.

What pisses me off is that at any point I was a phone call away .
Golds gym had my number but knew they would make more by not telling me and letting the debt roll on.

Heres my favorite bit. After threatening be with debt collection and a court summons Golds Gym continue to phone me onece every two weeks to offer me exiting new membership packages. Luckly it lets me indulge my love of using the C word on the phone.

Golds Gym is a minefield of hidden charges Avoid.

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kelly micheall beckley
,
Jan 30, 2008 10:28 am EST

look im 12 years of age and im a big girl and dont want to get any bigger and i was wondering if kids could join and how much it would be kk thanks can u reply

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engelke
,
Jan 14, 2008 4:02 pm EST

BAd customer service, beware easier to buy a car from a sly sales man than understand what takes place in golds promotions and sales department.

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Dominic
,
Dec 21, 2007 4:38 am EST

I had that exact same experence with Gold's Gym Dagenham. They never contacted me about any outstanding amount from the cancellation and passed it on to CRS debt collectors who I now have to pay an additional £50 fee! How can Ibe made to pay for an outstanding amount that I was never told about?

Disgusting customer service from Gold's Gym- will never recommend them.

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Annonymous
,
Nov 28, 2007 3:40 pm EST

I agree with you dont let the big name full you, Golds Gym are only after your money they will do whatever they can to get you tied up to a contract, once youre tied up theres no getting out. As i have experienced with Golds Gym in Dagenham, Essex. I signed up to a 6 months contract, used 3 months and then froze the membership for further 3 months - as cause of exam revisions. Just before the 6 moths was over i gave them i call to give them notice to cancel, they said no problem and as far as i was concerned my account was cancelled, no contact thereafter. Now this is where it gets interesting, they get in touch with me 6 moths later after my cancellation request, and guess who the letter came from CRS>some debt collectors £102 (£52 golds gym - £50 CRS's charge) £52 FINE for not complying with there membership cancellation procedure, wait a minute where you (Gold Gym) not suppose to tell me if there was anyting that i had to pay or any form that i had to complete prior to my notice. I recieved absouloutly no phone call or letter from GOLDS GYM to tell me that i owed them some money, what they decided to do is send it to a third party debt collection people (CRS) to retrive the money they slammed on their fees £50. Shouldent they have called me to let me know of the situation rather than get in touch with a third party 6 months later with added fees. CRAZY- and guss what the fees dont even make sence, as far as iam concerned i own them zilch. i dont want to go on any more you get the concept, they are conning us out of our pockets, they think people are fools when they are the ones who really are the ###s, they dont know who to dial numbers or type up letters, they send to third party- maybe they think we can make some money and you (CRS) can also, so lets work together and rip people off. I would reccomend people to get the cancellation procedure cleared out well before they sign the dotted lines. WOULDENT RECOMMEND GOLDS GYM TO ANYONE, SERVICE IS GOOD CUSTOMER SERVICE SUCKS!

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