Gold's Gym review: customer service ( 16 comments)

DO NOT GIVE THEM YOUR BANK ACCOUNT INFORMATION. If you sign up and give them your bank account information after all the negative remarks about their customer service online, then you deserve to get screwed!

WE HAD A HORRIBLE EXPERIENCE WITH THEM. We canceled several times, sent several faxes and CERTIFIED letters... they said they never got them.. for months after we canceled by phone, fax and certifed letter.. they still kept taking money from our bank account. They would not tell us where their physical corporate location was so we could take in our cancelation letter, they were rude and inconsiderate and down right thieves!

This was a horrible experience.. finally, our bank worked with us and stopped letting them take money out of our account. The bank said they were familiar with Gold Gyms tactics and stopped them.

I REPEAT - DO NOT GIVE THEM YOUR BANK ACCOUNT INFORMATION - AS A MATTER OF FACT, WE SHOULD ALL BOYCOTT THEM BECAUSE THEY ARE THIEVES!

Be extremely careful when dealing with this gym. Billing is a nightmare, customer service is non-existent and you will lose out money at the end, PROMISE! Every single person I have know go there has had some sort of billing issues and has had a long road towards resolving them. You will have to babysit your bank account when giving them authority to make deductions, they are a bunch of thieves! No joke! You have been warned!

I WAS ANOTHER VICTIM. Gold gym has 2 of my checking accounts and for months and months they were changing me for one membership from BOTH checking accounts.

As I read other complaints, I have enough now to go to court. If any of you want to go to court with me. Please write me an email AT parramartha@msn.com. I will be checking my emails.

I called the corporate office and told them I had proof of the charges. They said to me not to go to the corporate because they don’t give that address and instead to go to the OXNARD gym and give them the copies. This was probably in January 2010. I gave the copies to the manager (ROBERT) who was super, extremely rude telling me that they don deal with problem and that I had to call the corporate office (whom just have told me to go to the gym). Robert finally accepted the copies of the statements and I left.

A couple of moths later I was still being charged from both accounts. I called and talked to the accounting representative whom told me they never received the statements from the back accounts that I would have to do it again. It aggravates me to know that the accounting department can not look at the records in their computers and research the problem.

My bank can not believe what they were doing to me. I decided to close one of the accounts to save my self $38.00 per month they are charging me and I have no idea why and they can not tell me either. No refunds were given to me, they did not investigate the problem. THAY DID NOTHING!

I decided to closed my account which I did. Just as they told me what to do: Sent a letter, certified, with the reason, the membership information and any tags I had. I did just that, and still my the $48.00 dollars kept coming out of the bank month after month. I gave up. I just found all my proof and I am taking them to court ASAP so they can not do this again to any body else.

I dont understand why

GOLD's GYM is UNFAIR

GOLD GYM Sustomer service is nothing about costumer or service. They do not know what is either

GOLD's GYM will take money from ALL your checking accounts if you give them to them. FOR MONTHS even if you have complaint many times in many ways. Even if they know it is wrong!

I totally agree! the only tghing they slim down is your bank account. Yesterday we tried to go work out and when you check in my name came up with a red screen which it has for the past three weeks, but the girl did comething in the computer and still let me in except for yesterday. Talked with the manager Robert, and he said in order for me to get in would be to pay my past due bill which is $29, plus the fees they charge when the payment gets returned totaling$116. I asked them why did they allow me to continue going in the past two weeks if my dues were not paid. He said he didn't know. I told him that if they would have stopped me the first time my bill would not be so high. He said to talk to coroprate. The next fay we called coroporate and they basically said it was our fault for not having the money in the account, so we canceled our membership. whats going to happen kow who knows since I had a year contract. But I believe there should be a class action lawsuit if this is going on to thers.

I have seen the manager of gold go into the bathroom in the daycare center he closed door went to bathroom did not flush or wash his hands and the lady who does the daycare had to go in the bathroom clean the pee off toilet and flush it. What a sick man what if one of the kids went in there to go to the bathroom and sat in that dudes pee.

Also I have been trying to canncelle my membership for about 3 weeks i also sent them a doc note because i had a seizure and now i cant even work out any more every time i call they say they are looking over my doc note and that they will call me back later that day i have not received one call in 3 weeks.

Golds Gym Oxnard Cal is the worst gym in america... The manager is rude and is a criminal.. They have been billing me for years, and i have tried to cancel my account numerous times and all they do is give me the run around.. i think we need a group of people to get together and bring this guy to court for a large some.. The manager is a criminal.. a crook . He threatened me when I said I want to cancel my account!

golds gym is crooked! I agree with everyone here that has gone through this! they are a gang! an illegal organized crime gang and I cannot understand how they have not been shut down yet! people lets bring them to court please!

Am currently having problems with them. Can't get an address to send a "certified" letter to cancel my membership. Am willing to work with anyone out there who wants to file a small claims or class actions lawsuit or whatever. I was told by manager "Sammy" that I couldn't cancel. Their staff is rude, don't give a crap. They signed me up but I haven't received any offers for trainer assistance or anything. Wish I had read these comments before signing up. Was anyone out there able to get out of the contract?

Golds Gym Oxnard are crooks! Tried cancelling membership for 1 year and had to jump thru all these hoops, sent in a certified letter, took 4 months to get the pick up notification, then sent me to collections for non payment! Noel is a thief and it's bad buisness! Someone needs to put a stop to it because I am not the first.

Do not do business with Gold's Gym in Oxnard.

They are dishonest.

I signed up for 90 day trial during the summer in 2012. I told that at that time I would not be renewing. That I was going to be traveling in the fall. I was told no problem.

In October 2012 I got a bill. They renewed me for another 90 days and said I owed them $99.00. I had a long conversation on the phone with the billing people. They said that I needed to send them a letter to cancel. I could not walk into the club to do it.

I sent the letter.

I just got another bill. They renewed me TWICE and never notified me. Now they claim I owe $297.00.

I called. They are dishonest!

They say that because I did not send the letter Certified return receipt they do not honor it. They got my letter and refused to act on it.

I spoke with a woman named Belen. She refused to give me her last name. She stated that if I did not pay, they would ruin my credit. That if I did not pay they would refuse to honor a cancellation even if it was certified mail return receipt. They said that even if I send a letter certified mail return receipt and pay the full amount, they will not accept it now, that I have to submit it in May.

DO NOT DO BUSINESS WITH THESE PEOPLE!

I tried to talk to the manager. His name is Pat King. They refused to transfer me to his phone. Then they said he will not take calls about membership. Then they said he will refuse to meet with me if I come into the facility.

These people are crooks!

Finally golds gym is been held responsible for all their wrong doing,
I had two cases with them, one was my wife's membership and mine.
The gave us such hard time for canceling that I got mad went in and yielded at them to provide the address so we could send the certified letter, one of the girl pulled from the bottom drawer of silly hand writing note that you could barely see. I told them, you have pepper work for classes, appointments, schedule atcs. But not one official form with instruction on how to write the letter and where to send it. That seems that you guys don't want members to cancel. And this isn't the right way to do business in this community.
I'm still waiting for December so I walk in and tell them I'm here to cancel. I can't wait!

I hear you! Owner sucks, the staff suck and the guy named Pat King sucks. This fat slob tries to walk around all hard and stuff thinking he is all tough. I was like? Wtf? You thief, you walk around all hard and stuff thinking your all that. I got news for you buddy, my johnson is harder than that.