Gold's Gym review: Customer service complaint about the general manager

To Whom It May Concern:

Date of Incident: July 21, 2021

I don't think the GM should still be employed with Gold's Gym after his treatment of me.

What happened...

I first want to apologize for having to bother you. I am NOT a complainer but feel the need to say a few words about my experience at the Gold's Gym Wintergreen Plaza location.

I should begin by saying I had every intention of joining Gold's Gym late Fall, because the Wintergreen Plaza location is walking distance from my place of employment, and I work out every day on my lunch hour. After my experience today w/Gold's Gym, I have decided against it.

I usually do a daily 3-mile walk. The air quality is bad today, so I decided it would be best if I used a treadmill instead of walking outside. I went online and got a free pass for Gold's Gym. When I went to the counter the employee (Shareeta, I think that is her name) asked if I had been a member before. I told her yes, but when I was a member, I just walked in and joined. I never used a free pass. I asked since I never used one, can I use this one for today? She proceeded to call the GM. She called his name and his response to her was What. The way he spoke to her seemed extremely rude to me. I think this should have been my first indication of how his and my conversation was going to go. I was told it was company policy that free passes are only for persons who have not been members previously.

He expressed to me policy but was just flat out rude from the beginning of the conversation. He in turn said I was upset, but it could have been further from the truth. I was honestly annoyed at his tone. His whole attitude was so, I do not care if you use our gym or not. I was blown away. I just recently ended my membership at ACAC in Germantown, so I could join Gold's (I will be going back to ACAC) because it is close to my work. No employee there would have ever spoken to me the way he did. They are complete professionals. He is beyond rude and should not be in the customer service business (when I find out his name, I will go to Yelp). I cannot believe this man is in charge.

After leaving the gym I called back in and asked for corporate office information, because I wanted to complain. The front desk person put the GM back on the phone and he yelled the whole time he spoke to me and then hung up on me. All the time saying he could not provide the information to me because of security reasons. Again, how is this man in charge?

I realize that my one membership will not make or break your business, but I promise to spread the word about this organization via social media and how unprofessional employees are.

In your response, can you please provide me with the Wintergreen Plazas GM name?

Thank you,

Alicia Black