GoInsta Repairs

I can't believe it, but I got scammed and was afraid that all my information on my computer was accessed. The next morning, my son found Goinsta Repairs online. We called immediately and they were able to fix my computer and remove any malicious software or data sharing material that was put on by the scammers. I didn't even have to bring my computer in to the store. I am so grateful to them for their help and will continue to use them for any repairs I need in the future. Thank you to Marcie for all her hard work!

I called to schedule an urgent repair and was told I'd get a call back shortly, the same day, to confirm a date/time for a tech to come to my house. Payment in full was required up front ($190 charged) and I did not get a call back the same day even though I had already paid and given my address. The next morning I got an email with a "receipt" thanking me for the business saying they "look forward to working with me again." No service was ever provided. I called, got no answer and left a message stating I needed a refund and had not gotten any service despite what their emailed "receipt" said. Then a couple hours later got a call back where they left a message that didn't respond to my concerns at all but stated a date/time for a tech to show up. At this point I was totally creeped out since it SCREAMS of a scam organization. They issued a "refund" of $160, but not the full $190 claiming the need for a $30 "cancellation fee" - again, they did nothing more than charge my credit card and engage in two very short phone calls with no actual service provided and nothing "scheduled" until after I called their scam due to the "receipt" sent via email indicating the job was already complete. Now I have to go through the headache of calling my credit card company to report the scam. YIKES! Buyer beware - don't trust this scam of a company.