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Espresso Yourself / Jura Parts
reviews & complaints

Espresso Yourself / Jura Parts
reviews & complaints

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6 complaints
0 resolved 6 unresolved
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D
11:20 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I decided to utilize Jura-Parts and Repair Services because I am a disabled Veteran from Pennsylvania and yours is a Veteran owned small business in Pennsylvania. This coffee machine was a retirement gift from my Soldiers and family for 23 years of service. After waiting some time I was provided a FedEx shipping label. I followed all shipping instruction...

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L
4:56 pm EDT

Espresso Yourself / Jura Parts - I am asking for three clips

I ordered a part for my coffee machine, which required 3 clips, they were not included with the part, when I inquired about these clips, they said, that they are 1.99 each, so they said they would send me an invoice, which they did... For two clips. But the part needs three clips,

I been mailing them several times asking for an invoice for three, clips instead of two and now they sent me a mail saying they cannot provide this service. My complaint is, how come they are wiling to send two clips but not three... The part requires three clips, this is such poor service, I get a part I cannot use unless I have the three clips that go with it

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T
3:10 am EDT

Espresso Yourself / Jura Parts - replacement grinding burr

I ordered a replacement for the grinding burr on my jura z9.
When the parts arrived they were marked and had clear signs of use. Either they sent me a badly refurbished item or worse- plainly a badly cleaned used one. Left a message and waiting to hear back from them. I will write a follow up with the customer service experience once this issue is-or is not resolved.

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3:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company is a joke. No Customer service. I have been trying for 2 months with a run around and no replies on any emails. I ordered the wrong part and sent it back with the understanding and a email that indicated that they would ship the part after mine was sent. The replacement part was never sent. I have contacted via email several times without one...

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M
5:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I originally sent my machine in for repairs in August 2017. They didn't start repairs on the machine until October 2017 after I realized that the payment method I'd given them didn't go through - they never notified me that I didn't get my machine back until February 2018. Machine never work normally. Now it's June 2018 and the machine is entirely...

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3:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My advice before the complaint: if your Espresso machine is broken, use the original Jura service (the manufacturer itself). My complaint. So my Jura Machine was broken and I called their service to get it repaired. The took it away for about 2 months (which is long, I assume) and returned it broken. It turned out when I was making coffee. I immediately...

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+1 215 478 7205
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