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Global Tel Link reviews first appeared on Complaints Board on Jan 4, 2008. The latest review Inmate phone account was posted on Sep 25, 2021. The latest complaint Video calls to inmates was resolved on Dec 28, 2014. Global Tel Link has an average consumer rating of 2 stars from 106 reviews. Global Tel Link has resolved 37 complaints.

Global Tel Link Customer Service Contacts

3120 Fairview Park Dr., Ste 300
Falls Church, Virginia
United States - 22042-4570

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Global Tel Link Complaints & Reviews, Page 3

GTL — why there is a block on my phone and how to get it removed

my husband if on lorian correctional institution and there has been a block put on my phone i do not...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Global Tel LinkWon't connect call

GTL is BS. For 2 days now my fiance has been trying to call and GTL won't connect the call. There is $80 in the account, but when I press 0 to accept the call it doesn't connect. i was on the phone with GTL and AT&T ALL DAY. Still the same problem exists. Then I call and ask to have the money on the account(MY MONEY) transferred to another phone and they won't do it..when it's their system that's messed up. What BS..now my fiance thinks I'm not accepting his calls. This company is ###!!!

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    • Be
      BellaStringer Nov 09, 2013

      Same thing just happened to me. I know that it's considered a privilege for the inmates but I'm paying for the calls so I'm still giving you my business. Can't wait for my husband to finally come home so I don't have to deal with this

      0 Votes
    • Li
      livelovehappy May 28, 2011

      Mine is doing the same thing I press 0 it doesn't accept and when I call gtl they are absolutely no help at all. The Customer services rep tried to blame it on me. I can't wait until this is over because they are horrible.

      0 Votes

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    Resolved
    Global Tel*link/ildI did not accept any of these operator assisted calls.

    I have been charged through verizon for operator assisted calls (collect calls) that I nor anyone at my home accepted, over $160.00 I'm being billed for!

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      Global Tel LinkVery bad telephone service

      When the inmate that calls me i can not hear nothing he says to me and it happens every time he calls me...Today i put $25.00 by the time i got to talk to him it was down to $14.00...I do not know why it went down so fast but not being able to hear what he has to say is bull...Your company needs to fix it today...I am reporting this to the Federal Buisness Bureau...It is ripping off the inmates family when they can not even hear what they are saying... Your service is terrible and you need to fix it...

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        • Em
          Emerita candelaria Jul 03, 2012
          This comment was posted by
          a verified customer
          Verified customer

          i do have a complaing about globel tel link, every time that i talk with son so many problem i cant not here him and so much strick, some time we are talking and the call drop i be waisting so much money:it no funny i hope they fit this problem, i want to knou what i cand do is no way to speak with GLOBELL TEL LINK...I LIVE IN FLORIDA, AND MY IS HERE TO AND WE HAVE SO MANY PROBLE CONECCTION IS REALY BAD...

          0 Votes

        Global Tel*link Corp.Bogus, scam collect call

        I got a phone call to accept collect call from some prison. At first I said, "No." The woman's voice said, "You have a family member that is in prison. This a service to find a family member that is in prison." So, I accepted. The guy that I was connected to said, "You have a family member that is in prison. You have to dail this #xxxxxxxxx(I don't remember the #). That will tell you of a family member that is in prison." I asked him a half dozen questions and the only thing he would say, "You have to call this #. Just call it. Call this #." Well, thinking I just got scammed some how, I called the at&t operator. She told me it was a good thing that I did not dial it. I'd've gotten a hughe phone bill from it plus all kinds of other charges linked to my phone #. Nuthin' she could do about it. When it shows on the bill, contest it and request a refund. Today, I tried that. Close to an hour on hold. The rep. said she'd connect me to her supervisor. 15min. later, I get a recording that, "they're not taking any more phone calls today and try later." I'll try again. They nicked me $5.70.

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          Global Tel LinkWaiting a month for a refund!

          I was attempting to set up a cell phone account so my fiance in prison can call me and thought i could do the prepay on my cell instead of setting up a direct account. after i learned that the prepay was for jails and not prisons i called to get my refund and they told me 7-10 days. this was febuary 28th 2011. after 14 days of waiting i still hadnt gotten my refund so i called again and was told that they put an email to the refund department for my money that i would have it in the next 48 hours. Today march 19, 2011 i called and was told that there are no promises as to when i would get my money back after i've been told MULTIPLE times that it takes 7-10 days. here it is 20 days later and i STILL DONT HAVE MY $25.00 back. This is illegal, it is fruad, and this company is a SCAM. i want my money back by monday night. if i do not have my money back I WILL FILE A CLASS ACTION LAWSUIT. your company is nothin but problems, and just because my loved one got himself into some triv does not mean i should have to pay to. he may be in trouble but that doesnt mean he doesnt have loved ones out here that dont need or want to talk to him to make sure he is OK. Prison is nothin nice and he is in danger every day he is in there. not being able to talk to him is taking an emotional toll on him, and his family and friends out here. This is not fair to us. Times are hard for everyone, not just your company. GIVE ME MY MONEY BACK!!!

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            Global Tell LinkWorthless thief of a company

            This is the most worthless company i have ever seen! You set up a damn account it works for 2 days, then just stops working, but your balance still goes down. WTF. And they charge 5 bucks for a refund and they can't do their job f-this cpmpany I hope they all die, and for the a-hole employee saying w/o us you'd have to write no [censored] another company would be around to take our hard earned and they might not be as useless F you& f gti

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              Global Tel Link — Calls from jail house are not getting through to my house

              My son came from a prison from out of town i haven't talked to him in four years so when he got here on...

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              resolved to the customer's satisfaction
              Resolved
              Global Tel Linklack of service

              My son has been unable to call me. I have put money into my account both on 1-7 and 1-12. I also have called 10 x's in the past week and was told I was put in que and would get a return call, which I did not. I would really appreciate some customer service here so I can find out what the problem is. Unfortunately, I believe that you feed off of people's desperation to speak to their loved ones who are incarcerated so you feel it doesn't matter wheter or not your service is good. As much as I want to speak to my son, I'll be glad to just quit feeding you obscene amounts of money if you don't even care to get in touch with your customers. Which one is it?

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                4 Responses
                • Zi
                  Zibble Jul 18, 2015

                  This is the worst web site I've ever encountered. I made a mistake in entering the facility and now I can't change it. Customer service is located in another country and several people I spoke said they knew nothing about the website. They barely spoke English. I have contacted my state rep and BBB.

                  0 Votes
                • Di
                  Distraught over the abuse of it all Oct 23, 2011
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I, too, have money on Global Tel Link. My poor daughter tried to call me every day, sometimes up to 15 times, and every time I pick up the phone and say "hello" the call is immediately dropped. I live 150 miles away from the jail so I cannot visit, it is too far away. The jail will not even give me the courtesy of giving a quick message to my daughter to try to buy a phone card to place calls to me, I don't think the service is with Global Tel LInk. It is horrible enough to be in jail for nothing (awaiting your court date on a warrant for a probation violation) and entirely another when your loved one tries to make a call to you, and can't. I am so frustrated on my end, I can only imagine how she must feel. The abuse that our loved ones are suffering behind bars cannot go on. Companies like Global Tel Link make it worse. When she was in temporary housing, the first week, the calls went through without a problem. Possibly the housing they moved her to awaiting her court date is on a lower floor and the reception is bad? Regardless, I don't mind paying $15 a call (which I have been doing) if it is the only way to talk to my daughter. But not being able for her to get though to me- WHAT IS GOING ON? You have no idea how many lawsuits I feel like filing because of abuse and problems like this, without a cure. I literally don't know what to do or where to turn, and in the meantime, my daughter and I are unable to communicate, and this is NOT ACCEPTABLE AT ALL.

                  0 Votes
                • Je
                  jea Jul 08, 2008
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I have been two days trying to get through to someone at global tel link i went and put money on my husbands account through western union on monday he has not been giving the credit yet. Everytime that i try calling global tel link the message is telling me that we have not had an account in the passed six months. M y husband has been in jail since april and we have been using global pre paid ever since. When i call to see what happened to his money that i put on his phone account i keep getting hung up on automatically by the system.

                  0 Votes
                • St
                  Steve Kuhlman Jun 14, 2008
                  This comment was posted by
                  a verified customer
                  Verified customer

                  We have spent 4 days trying to establish a pepaid phone account service with this company so that our son can call us from a jail he is in. They have no customer service - when you call, it's all completely automated and they put you in line for a "callback". When/if they call you back, the line goes dead. They have taken our credit card info, but have not activated any service in 4 days. It is impossible to reach these people to answer questions, to get help, or find out why your prepaid service is not active.

                  I am frustrated beyon belief - have spent the better part of 4 days sitting around trying to either call Global Tel Link, or waiting for them to call back, and Sat. night at 9:42, I still have no service.

                  0 Votes

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                Global Tel LinkPoor Service

                I tried using the automated calling system to place money on the system for my son to call and the phone system did not take it. Now I am concerned that my credit card information has been comprised.

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                  3 Responses
                  • Co
                    Cothran Sep 21, 2012

                    THIS SYSTEM IS A FARCE. i HAVE BEEN ON HOLD FOR OVER AN HOUR WITH NO RESULTS.TRIED YOUR COMPUTERIZED SYSTEM TO SET UP AN ACCOUNT TWICE WITH NO SUCCESS. I AM STILL ON HOLD JUST TRYING TO FIND OUT WHAT HAPPENED. MY 89 YEAR OLD MOTHER IS IN TEARS BECAUSE SHE CANNOT CONNECT WITH HER GRANDDAUGHTER.
                    A SOLUTION WOULD BE TO HAVE HUMAN BEINGS TO TALK TO.

                    0 Votes
                  • Sh
                    sharon Jul 08, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I AM ALSO VERY DISAPPOINTED IN GTL'S SERVICE THE HAVE YOU ON HOLD FOREVER AND EVEN WHEN YOU DO USE THEIR WEBSITE THEY ARE NEVER AT THE RIGHT AMOUNT FOR EXAMPLE I CHECKED MY BALANCE ON LINE AND IT WAS AT $91 SO I WENT AND PUT $50 ON THE PHONE AND THE NEXT DAY AFTER NOT USING IT MY BALANCE WAS $127 THIS IS RIDICULOUS THE CALLS ARE WAY TO HIGH AND TO HAVE ONLY 15 MINUTES TO TALK TO AN INMATE IS JUST ABSOLUTELY RIDICULOUS. YOU WOULD THINK YOU COULD GET A DISCOUNT AFTER SO MANY CALLS OR SO MANY CALLS FOR FREE ITS JUST NOT FAIR TO US AND SOME PEOPLE DO HAVE LOVED ONES IN JAIL

                    0 Votes
                  • Le
                    Leslie Hamilton May 01, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    When the department of corrections decided to move to Global Tel link it was poor decision. Since my boyfriend calls me daily I am on a high volume call status and have to pre-pay my calls. There is no warning as to when the account is getting low. I pay over $300 a month. There is no discount and it is considerably higher cost. Global Tel Link utilizes call centers overseas so the service quality is very poor. I am put on hold for 15 minutes at a time even after using the automated call back system the holds continue. Last night even though I have an $70 balance on my account my boyfriend was told I have a block on my phone. His relatives had to call me to tell me. I called Global Tel lInk and they told me there is not a block and that I have a balance on my account. I called again after another relative called and was told by a supervisor someone will get back to me in 24-48 hours. This is unacceptable. I would never choose this company as a provider and the DOC should discontine the relationship with this phone company. I have been double billed for calls etc.

                    0 Votes

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                  Global Tel Linkfraud

                  i AM VERY DISAPPOINTED WITH THIS COMPANY. i AM A aRMY WIFE OF 34 YEARS AND i FEEL LIKE I AM THE INMATE. MY SON VIOLATED TRUST WITH ME AND MY MOTHER THATS WHY HE IN LOCKED UP BUT THAT DOES NOT MEAN THAT WE DON'T LOVE HIM. SINCE MY SON HAS BEEN LOCKED UP, I HAVE PUT WELL OVER TWO HUNDRED ON CALLS WITH IN A TWO- WEEK PERIOD. JUST LAST WEEK WHEN HE CALLED OUR CALL DID NOT GET CONNECTED BUT I GOT CHARGED FOR THE CALL. THEY CLAIM THAT CALLS TO CELL PHONE ARE A RISK AND NOT CREDITED IF DROPPED. 1ST OF ALL MY CALL WAS NOT DROPPED...IT WAS CONNECTED BUT ON HIS SIDE THE CALL WAS STILL CONNECTED BUT WE WERE NOT. THEN I WAS NEVER NOTIFIED OR IT MEANTION ON LINE THAT CALLS ARE NOT CREDITED TO CELL PHONES. THIS IS A DISCRACEAND SOMEONE NEEDS TO LOOK INTO THIS AS EVERYONE USES CELL PHONES. I CAN SEE THEM CHARGING ME FOR THE COONECTION BUT THE WHOLE CALL OF$7.00 DOLLARS THATS JUST WRONG AND A THIEF IF I NEVER SEEN ONE. I CAN BE CONTACTED BY [protected]@YAHOO.COM OR [protected]. iF YOU CAN NOT ASSIST THEN I WILL TAKE THIS MATTER FURTHER. i WILL PROVIDE A PRINT OUT OF MY CALLS AND PAYMENTS.

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                    • Me
                      meikouna Jun 18, 2012

                      Perhaps a nice class action civil suit should be considered. Globeltel will never be responsive or accountable for their actions unless they are forced to do so. Even the biggest of money hungry empires can fall and fall hard. I too have been fustrated by this corrupted, insensitive, unprofessional, money scamming, indecent company. BTW, I found out that if an inmate calls back to back in efforts of trying to reach you...GTL will take the cost of the call(s) and as they say put it on hold and then release it later. Someone tell me why is that? What's the purpose? If you connect you connect if you don't then you don't. Calling back to back does what? Nevertheless, in order to make some changes and to fight a big boy...it will have to be done in unity...the more the merrier...strength in numbers...and file a class action suit against this company... make them pay everyone back for the pain and anguish they have caused through out the years.

                      0 Votes

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                    Global Telcrooks

                    This organization is ran by crooks! I set up services for my fiance who was an inmate in the local county jail. Because of that I had to speak with a live operator because advance pay was not an option. Each time I was limited to 50 dollars that I could send allowing them a service fee each time. Had I gone over my time I would have to pay that balance off each time before I could put more money on it due to the fact that it was a cell phone. When he was transferred to state I was then transferred to the advance pay system. Almost 2 years later I start receiving a bill tell me I owe them 56 dollars. When I called they said I owe them money and what not. I then went to my bank and had them fax global tel everytime they charged me while on the old system. I then called and they told me that they will review it. Someone then called me back and left a message. I called back and requested a call back and I get nothing. I ask to speak with a supervisor since everyone is too dumb for their own good and after 10 minutes on hold I get sent to voicemail? When I try to leave a message before I could get out my name it cuts me off. If you ask me they should be the ones in jail. They are crooks and they take advantage of those who are in difficult situations.

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                      Gobal Tel Linkrepersentative

                      I spent an hour today on the phone with the companies rep that aren't knowledgeable at all. I supervisor so they say got on the phone and still didnt assist me correctly or answer questions I had. I really wish this is addressed and the prison switch companies again or go back to CBS or MCI. This company is so unprofessial in everyway. I dont have to call much but when I do its a bad day. Everytime you call they transfer you to a automated system that dont call back until hours later and they say high call volume everytime you need to speak with rep. Its a lot of people looking for jobs ### hire some more reps they dont seem to have much edu about them anyway

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                        • Yk
                          YKennedy May 11, 2010
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I agree it gives other a chance to see if anyone else has gone threw what they have and if anything is going to be done about it or changed. I also think feedback is great in good or bad experiences

                          0 Votes

                        Global Tel Link — fraud

                        In December I had a friend pay this company with his bank card, in order for me to be able, to recieve...

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Globel Tell Link3 way callng

                        I pay $25.00 about every 4 days in order to receive calls from a inmate at the clay county jail at : 901 orange ave green cve springs florida and a recording has come on 4 times in the pass month 1/2 saying 3 way calling alert, then the call is disconnected. I do not have 3 way calling on my phone. I did call the jail tonight and I was told that they have been having problems with the phones and for me to call-[protected] and I tryed this nunber tonight and no person answers this number at all- the number I do call to add funds is [protected] and also this number is just a recording and I can not get a person at all. I spoke to others with the same issues and something must be done.

                        I would appreciate any help
                        my name is : christina Bonner
                        [protected]
                        Green cove springs Florida 32043

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                          • Ol
                            OldBill Mar 27, 2010

                            Had a similar problem when my son was incarcerated. Turned out to be my local Sprint Network phone service that was screwing it up. Switched phone companies - problem solved. You need a solid phone line (no half-assed satellite links) to keep from tripping those false "3-Way" and "Cell Phone" alerts, causing disconnect.

                            Go over to Center Street, sit down and talk to a live AT&T /Bellsouth person. You will most likely end up with a plan that actually costs less, plus solid hard-wire phone routing. They will have a technician climb onto your roof, if necessary, to ring out the line make sure the line is 100% compatible with your inmate calling service.

                            Best part: no hanging on an 800 line for two hours - only to finally get some lady with a Hindu accent, who tells you there's nothing they can do.

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                          Global Tel Link — TOOK MONEY NOW WON'T ALLOW CALLS TO GO THRU

                          GLOBAL TEL LINK HAS TAKEN MY CREDIT CARD INFOMARTION, THEY HAVE MY # ON AUTO CALL & NOW THEY WILL NOT TAKE MY...

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                          Resolved
                          Globaltelllink.com/inmate Minutes For Husband To Call Home To Cellphone — does not have my account online, but takes my credit card to purchase minutes!

                          I set up an account on [protected]. I told them my name Glenna Warwick-Johnson. They charged my credit card...

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                          Global Tel LinkINMATES PHONE CHARGES

                          THIS COMPANY CHARGES SO MUCH, WHEN AN INMATES CALL IN THEIR LOVED ONES, THEIR CHARGES IS OUTSTANDING RIDICULOUS. THEY ASKED FOR A PRE-PAID PAYMENT OF AT LEAST $25-$50, THEN THEY TAKE OUT AUTOMATICALLY 4.95 FOR A TRANSACTION FEE, THEN ANOTHER $5.00 FOR CONNECTING FEE, THEN CHARGED YOU .90 CENTS PER MINUITE. I NEED TO CONTACT A CNN TO INVESTIGATE ON THIS MATTER... I HAVE PROOF OF ALL MY CHARGES, BUT THEY CAN'T PROVIDE EXCTLY THE MINUITES, WHEN YOU CONNECT, A 2 MIN CONVERSATION USED UP THE $25.00. I WANT TO FILE A LAWSUIT AGAINST THIS COMPANY, THIS IS A BIG SCAM TO FAMILY OF INMATES WHO CONTROLLED TO USE THIS ONLY PROVIDER FOR SACRAMENTO COUNTY JAIL..LOOKING FOR A CONSUMER LAWYER ON THIS AND WILL CONTACT CNN OR NBC TO INVESTIGATE FURTHER ON THIS TELEPHONE COMPANY...

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                            • Be
                              beeharris May 17, 2010
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Who ever wrote this I completly agree and if you want to get pottion started i will be glad to help i feel that families are being cheated out of ther money just because our loved one's are jail or prison they are ready pay with there freedom why can't we talk to them not for free but at least at a fair price

                              0 Votes

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                            Resolved
                            Global Tel LinkBilling ISSUES

                            I called global tel link was told that a representative will call me back because they are extremely busy...i recieved a callback and ask the lady about my account and why is the amounts not adding up? she then explained to me but was not clear and was not helpful and placed me onhold and never came back to the phone i heard silence for a a few minutes then there was musice and i waited on the line for 52 minutes before hanging up and i think that is ridiculous..because every one has a family member or friend in jail and its just very sad that you can treat people like this why because we are getting collect calls..come one now you are a buisness and needs to know how to treat customers...

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                              • Globel Tel link is a horrible company. They know there isn't many other companies we can go to for inmate calls, so they treat us bad. I have had countless numbers of complaints against them. From posting my money to a wrong state account, to not posting my money at all to my account, but took it out of my bank account. If you ask to speak to a supervisor, they will leave you on hold and never come back. They want you to fax everything and will never call you back to follow up. It takes forever to get them on the phone and when they do call half of them dont know their own policies. Representatives are rude and enter your card information in wrong, on one occassion a rep told me my card was decline, I told her it was impossible, she entered it again and said it was declined. The truth of the matter is she was so rude and going so fast she entered it wrong the first time, not wanting to admit to her mistake when it actually did go through the second time she lied and told me it was declined. Only when I called my bank they told me she entered the expiration date incorrectly the first time and it went throught the second time. What type of mess is this? I hate this company. I pray that some governing agency will look into their business and uncover the criminial behavior that is going on. they are thieves.

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                              Resolved
                              Global Tel Linkfunds

                              My name is Michelle Lell. My husband is incarcerated at Kilby RCC in Alabama. Normally when he calls me I put 25.00 in the account. I get a full 15 min. to talk to him. Last night (New Years Eve) I put 50.00 in the account...I talked to him appx. 16 minutes because I had to go out with my parents. He called me later that night and it said I "had to add more funds". I added yet another 25.00!! We talked for 14-15 minutes and hung up. Today I called your company and it says I only have .21 left. This is totally disgusting. I am 0n disability & that was my last 25.00. Now I can't even tell him what happened. How can 25.00 be a fifteen minute call while 75.00 be none? I am reporting this company to the BBC. I want my money returned to my account immediately. This is nothing but a scam. I will warn everyone I know not to use your system. http://www.complaintsboard.com/thumb.php?src=compl_72_188_233_244-MzExMV8xMTQwMzU2NjI5OTYwXzEyNTg3Njc5MDdfMzAzODg2MTdfOTc5NjM2X24uanBn&wmax=65&hmax=65&quality=100Answer me ASAP

                              funds

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                                • He
                                  heaven1107 Jan 03, 2010

                                  In the past when my husband called me from prison in Alabama, I put 25.00 on the account & got 15 minutes to speak with him. On Dec. 31st, I put 50.00 on the account & only got 10 minutes. When he called back I had to put 25.00 more in the account. I got 7 minutes for that call. When I was FINALLY able to get through to Global Tel Link, they informed me I only have 43 cents in the account. I am really upset! I am fighting breast cancer & am on disability & now I can't even tell my husband what happened. Something needs to be done about this company!! Aren't they regulated by the government or anything?

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