Global Tel Link
Falls Church, Virginia
United States - 22042-4570
I got a phone call to accept collect call from some prison. At first I said, "No." The woman's voice said, "You have a family member that is in prison. This a service to find a family member that is in prison." So, I accepted. The guy that I was connected to said, "You have a family member that is in prison. You have to dail this #xxxxxxxxx(I don't remember the #). That will tell you of a family member that is in prison." I asked him a half dozen questions and the only thing he would say, "You have to call this #. Just call it. Call this #." Well, thinking I just got scammed some how, I called the at&t operator. She told me it was a good thing that I did not dial it. I'd've gotten a hughe phone bill from it plus all kinds of other charges linked to my phone #. Nuthin' she could do about it. When it shows on the bill, contest it and request a refund. Today, I tried that. Close to an hour on hold. The rep. said she'd connect me to her supervisor. 15min. later, I get a recording that, "they're not taking any more phone calls today and try later." I'll try again. They nicked me $5.70.
I was attempting to set up a cell phone account so my fiance in prison can call me and thought i could do the prepay on my cell instead of setting up a direct account. after i learned that the prepay was for jails and not prisons i called to get my refund and they told me 7-10 days. this was febuary 28th 2011. after 14 days of waiting i still hadnt gotten my refund so i called again and was told that they put an email to the refund department for my money that i would have it in the next 48 hours. Today march 19, 2011 i called and was told that there are no promises as to when i would get my money back after i've been told MULTIPLE times that it takes 7-10 days. here it is 20 days later and i STILL DONT HAVE MY $25.00 back. This is illegal, it is fruad, and this company is a SCAM. i want my money back by monday night. if i do not have my money back I WILL FILE A CLASS ACTION LAWSUIT. your company is nothin but problems, and just because my loved one got himself into some triv does not mean i should have to pay to. he may be in trouble but that doesnt mean he doesnt have loved ones out here that dont need or want to talk to him to make sure he is OK. Prison is nothin nice and he is in danger every day he is in there. not being able to talk to him is taking an emotional toll on him, and his family and friends out here. This is not fair to us. Times are hard for everyone, not just your company. GIVE ME MY MONEY BACK!!!
This is the most worthless company i have ever seen! You set up a damn account it works for 2 days, then just stops working, but your balance still goes down. WTF. And they charge 5 bucks for a refund and they can't do their job f-this cpmpany I hope they all die, and for the a-hole employee saying w/o us you'd have to write no azzhole another company would be around to take our hard earned and they might not be as useless F you& f gti
My son came from a prison from out of town i haven't talked to him in four years so when he got here on...
My son has been unable to call me. I have put money into my account both on 1-7 and 1-12. I also have called 10 x's in the past week and was told I was put in que and would get a return call, which I did not. I would really appreciate some customer service here so I can find out what the problem is. Unfortunately, I believe that you feed off of people's desperation to speak to their loved ones who are incarcerated so you feel it doesn't matter wheter or not your service is good. As much as I want to speak to my son, I'll be glad to just quit feeding you obscene amounts of money if you don't even care to get in touch with your customers. Which one is it?
I tried using the automated calling system to place money on the system for my son to call and the phone system did not take it. Now I am concerned that my credit card information has been comprised.
i AM VERY DISAPPOINTED WITH THIS COMPANY. i AM A aRMY WIFE OF 34 YEARS AND i FEEL LIKE I AM THE INMATE. MY SON VIOLATED TRUST WITH ME AND MY MOTHER THATS WHY HE IN LOCKED UP BUT THAT DOES NOT MEAN THAT WE DON'T LOVE HIM. SINCE MY SON HAS BEEN LOCKED UP, I HAVE PUT WELL OVER TWO HUNDRED ON CALLS WITH IN A TWO- WEEK PERIOD. JUST LAST WEEK WHEN HE CALLED OUR CALL DID NOT GET CONNECTED BUT I GOT CHARGED FOR THE CALL. THEY CLAIM THAT CALLS TO CELL PHONE ARE A RISK AND NOT CREDITED IF DROPPED. 1ST OF ALL MY CALL WAS NOT DROPPED...IT WAS CONNECTED BUT ON HIS SIDE THE CALL WAS STILL CONNECTED BUT WE WERE NOT. THEN I WAS NEVER NOTIFIED OR IT MEANTION ON LINE THAT CALLS ARE NOT CREDITED TO CELL PHONES. THIS IS A DISCRACEAND SOMEONE NEEDS TO LOOK INTO THIS AS EVERYONE USES CELL PHONES. I CAN SEE THEM CHARGING ME FOR THE COONECTION BUT THE WHOLE CALL OF$7.00 DOLLARS THATS JUST WRONG AND A THIEF IF I NEVER SEEN ONE. I CAN BE CONTACTED BY [protected]@YAHOO.COM OR [protected]. iF YOU CAN NOT ASSIST THEN I WILL TAKE THIS MATTER FURTHER. i WILL PROVIDE A PRINT OUT OF MY CALLS AND PAYMENTS.
This organization is ran by crooks! I set up services for my fiance who was an inmate in the local county jail. Because of that I had to speak with a live operator because advance pay was not an option. Each time I was limited to 50 dollars that I could send allowing them a service fee each time. Had I gone over my time I would have to pay that balance off each time before I could put more money on it due to the fact that it was a cell phone. When he was transferred to state I was then transferred to the advance pay system. Almost 2 years later I start receiving a bill tell me I owe them 56 dollars. When I called they said I owe them money and what not. I then went to my bank and had them fax global tel everytime they charged me while on the old system. I then called and they told me that they will review it. Someone then called me back and left a message. I called back and requested a call back and I get nothing. I ask to speak with a supervisor since everyone is too dumb for their own good and after 10 minutes on hold I get sent to voicemail? When I try to leave a message before I could get out my name it cuts me off. If you ask me they should be the ones in jail. They are crooks and they take advantage of those who are in difficult situations.
I spent an hour today on the phone with the companies rep that aren't knowledgeable at all. I supervisor so they say got on the phone and still didnt assist me correctly or answer questions I had. I really wish this is addressed and the prison switch companies again or go back to CBS or MCI. This company is so unprofessial in everyway. I dont have to call much but when I do its a bad day. Everytime you call they transfer you to a automated system that dont call back until hours later and they say high call volume everytime you need to speak with rep. Its a lot of people looking for jobs ### hire some more reps they dont seem to have much edu about them anyway
In December I had a friend pay this company with his bank card, in order for me to be able, to recieve...
I pay $25.00 about every 4 days in order to receive calls from a inmate at the clay county jail at : 901 orange ave green cve springs florida and a recording has come on 4 times in the pass month 1/2 saying 3 way calling alert, then the call is disconnected. I do not have 3 way calling on my phone. I did call the jail tonight and I was told that they have been having problems with the phones and for me to call-[protected] and I tryed this nunber tonight and no person answers this number at all- the number I do call to add funds is [protected] and also this number is just a recording and I can not get a person at all. I spoke to others with the same issues and something must be done.
I would appreciate any help
my name is : christina Bonner
Green cove springs Florida 32043
GLOBAL TEL LINK HAS TAKEN MY CREDIT CARD INFOMARTION, THEY HAVE MY # ON AUTO CALL & NOW THEY WILL NOT TAKE MY...
I set up an account on [protected]. I told them my name Glenna Warwick-Johnson. They charged my credit card...
THIS COMPANY CHARGES SO MUCH, WHEN AN INMATES CALL IN THEIR LOVED ONES, THEIR CHARGES IS OUTSTANDING RIDICULOUS. THEY ASKED FOR A PRE-PAID PAYMENT OF AT LEAST $25-$50, THEN THEY TAKE OUT AUTOMATICALLY 4.95 FOR A TRANSACTION FEE, THEN ANOTHER $5.00 FOR CONNECTING FEE, THEN CHARGED YOU .90 CENTS PER MINUITE. I NEED TO CONTACT A CNN TO INVESTIGATE ON THIS MATTER... I HAVE PROOF OF ALL MY CHARGES, BUT THEY CAN'T PROVIDE EXCTLY THE MINUITES, WHEN YOU CONNECT, A 2 MIN CONVERSATION USED UP THE $25.00. I WANT TO FILE A LAWSUIT AGAINST THIS COMPANY, THIS IS A BIG SCAM TO FAMILY OF INMATES WHO CONTROLLED TO USE THIS ONLY PROVIDER FOR SACRAMENTO COUNTY JAIL..LOOKING FOR A CONSUMER LAWYER ON THIS AND WILL CONTACT CNN OR NBC TO INVESTIGATE FURTHER ON THIS TELEPHONE COMPANY...
I called global tel link was told that a representative will call me back because they are extremely busy...i recieved a callback and ask the lady about my account and why is the amounts not adding up? she then explained to me but was not clear and was not helpful and placed me onhold and never came back to the phone i heard silence for a a few minutes then there was musice and i waited on the line for 52 minutes before hanging up and i think that is ridiculous..because every one has a family member or friend in jail and its just very sad that you can treat people like this why because we are getting collect calls..come one now you are a buisness and needs to know how to treat customers...
My name is Michelle Lell. My husband is incarcerated at Kilby RCC in Alabama. Normally when he calls me I put 25.00 in the account. I get a full 15 min. to talk to him. Last night (New Years Eve) I put 50.00 in the account...I talked to him appx. 16 minutes because I had to go out with my parents. He called me later that night and it said I "had to add more funds". I added yet another 25.00!! We talked for 14-15 minutes and hung up. Today I called your company and it says I only have .21 left. This is totally disgusting. I am 0n disability & that was my last 25.00. Now I can't even tell him what happened. How can 25.00 be a fifteen minute call while 75.00 be none? I am reporting this company to the BBC. I want my money returned to my account immediately. This is nothing but a scam. I will warn everyone I know not to use your system. http://www.complaintsboard.com/thumb.php?src=compl_72_188_233_244-MzExMV8xMTQwMzU2NjI5OTYwXzEyNTg3Njc5MDdfMzAzODg2MTdfOTc5NjM2X24uanBn&wmax=65&hmax=65&quality=100Answer me ASAP
i use my cell phone for my boyfriend to call my phone through global tel link... yes they did advice me that if a call is dropped they will not refund the call, but what about when their system says i attempted a 3 way call so they disonnect my call after 5 minutes?? when i first called to make the complaint about the disconnected call the lady told me that they would more then likely refund it because they have been having this issue with alot of customers being disconnected for this reason. so its been over a week and it happened again i got disconnected cause they said i was trying to issue a three way call so i call global tel link and they tell me they will not refund my calls because its on a cell phone and thats considered a dropped call, no where in their policy does it state that if THEY disconnect your phone call because they SAY you are attempting a 3 way call that it is considered a droppped called simply becasue you are on a cell phone, what would they said if i had that happen on my house phone ?? i have went through their policy online and remember the phone call where she stated their policy and no where does it state that they cant refund me for their companys mistakes and i am very dissapointed to have to give them money for my boyfriend to call me.
I have a BIG problem with Global Tel Link. My poor son is in jail and so sick. I waited all day for his call.He called me today and said the last few calls he made to his girl had been disconnected within the first minute or two. So he called her back. again disconnected in the first minute of saying hello. he tried again they got the full 15 that time.
So then he calls me..says.. hi mom..I just was talking to my girl and it got disconnected twice in a row. so if it does it again..click..it disconnected!!! one minute 3 seconds!!!
I had no more money to put on the phone. I called GTL only to get the recording they would call back in 2 hours that they were having unusualy high call volumes. (I bet they are!!) FINALLY..Someone calls me back..I told him exactly what happened. He said he would try and see if he could issue me a credit. I was on hold for the next 25 minutes. he finally came back to me and said these exact words.."I listened to your call to your son and since you gave me fraudulant information you can never ever receive any credit for dropped calls. I SAID WHAT!!! FRAUDULANT INFORMATION!!! I DID NOT GIVE YOU ANY FRAUDULANT INFO. HE SAID WELL I LISTENED TO THE TAPES AND YOUR SON HUNG UP ON YOU!!! AND STATED THAT I WAS LYING JUST TO TRY AND GET A CREDIT!!! YEAH LIKE I AM GOING TO PUT ALL THIS MONEY ON MY PHONE TO TALK TO MY BABY AND HE IS GOING TO SAY ONE SENTENCE AND HANG UP ON ME!!! MY SON IS VERY SICK RIGHT NOW..SWINE FLU IS GOING AROUND IN THE JAILS. AND I COULD NOT EVEN TALK TO HIM. NO THAT IS NOT THE WAY IT GOES..WE ALWAYS TALK FOR THE FULL 15 MINUTES. I am really pissed!! Class action law suit!!!
If there was another company we could use I bet they would be a bit nicer. They wouldn't want to lose customers. but they know they are all we have. so I guess they can just take your money. give you 1 minute phone calls and charge for 15 min. calls. and then turn around and ask you for more money. This has happened to me so many times you can not even imagine!!! I have been doing this for a year and a half now. I am a good paying customer!! WTF!! I will just take that 25 bucks and go visit my son and quit using GTL!!!
Over a dozen times and ten different people have told me do many different policies and procedures. This last one really tops the cake. According to the customer service department I can only pay my bill with a credit card thats billing address matches the address on the phone bill that I had to submit to open the account in the first place. Since my bank uses my po box address for my protection and the phone bill Global Tel Link insisted on says my home address they wouldn't allow me to pay my bill. Apparently the only way I can pay my bill is with a credit card that matches my Global Tel Link info. exactly. So this doesn't allow anyone else like my family or friends to pay my bill or in my case myself!! I think this is just another GTL policy that's meant to screw us consumers over!! It's so unfair that they are the only company there is and I have to go thru them to talk to my loved ones. The lady actually said "well if you dont want to talk to him (my loved one) then close your account with us!" How dare they manipulate the system and force us to do business with them in order to talk to our loved ones! It feels like this should be against a law!
i had an account with them for over 3 years with a phone number at my old address. i had to move this past jJuly of 2009 and that is when the night mare started. it is now sept. 6 2009 and i still do not have a phone account with them. they said to send them a copy of the phone bill with the new address and phone number on it. i have sent them 3 faxes and they state that they still have not recieved them. my husband is getting very pissed offf and i am stressed out tot he max. i had to move and do everything myself and they are not helping me their reps are very rude and obnious and they hang up on you in middle of a conversation.