Global Tel Link
Falls Church, Virginia
United States - 22042-4570
STOP DON'T USE THEM...My sister was arrested and called me from the local jail. Global tel-link a company used by the city jail charges a minimum of $25 to connect the call. After completed a lengthy transaction the call was set to be connected...after a series of beeps the call disconnected. I immediately went through another long process of contacting the service and long story short they charged me $4.75 to run my card and a $5.00 fee to get a refund of a service I never used and never would, because by the time it was done... my sister had been released. So in other words its not worth if the person isnt going to be there for a while and they charge a processing fee and if you dont use you balance you have to pay to get your money. So for no service I paid $9.75 and received 15.25 back... this is definitely a scam.
WORST SERVICE EVER. I SWEAR. THEY PUT A BLOCK ON MY PHONE WITHOUT A WARNING OR ANYTHING AND THEN TEHY ALWAYS...
my son is in london ohio correctional and until 130 pm july 31 i have been receiving collect calls from him...
Our son says We put a block on Our phone so He has been unable to call Us.We did not authorize or request a...
it is hard to get to customer service to talk to a real person and when you do no one can help you. if it i...
I have tried for five work days (Monday, 14-July-2017 thru Friday, 18-July-2017) to connect the Global Tellink Billing Department and have not received any call back from any representative to date.
I have placed calls daily, waiting for a representative to respond to my inquiries and no success. The toll-free number Global Tellink provides [protected]) will put you on hold for a maximum of 20-minutes then disconnect the call after informing that the caller's phone number would be put in the queue and to wait 2-hours for a representative to call back; this does not occur.
If a second or subsequent attempt to connect to Global Tellink is tried, the automated response will inform the caller that your number is already in the queue for a call-back and to wait the 2-hour time limit after which the call is automatically disconnected.
The customer service hours are Monday thru Saturday, 7:00 AM to 11:00 PM but when trying to call in the morning at 7:00 AM, the only response is from the automated response which informs the caller that all service representatives are busy and to please hold for the next available agent...this will result in the caller's number being placed in the call-back queue and the call being disconnected.
There is no actual phone number to call that does not have an automated response, as each toll-free number found results with the same effect of the caller's number being placed inthe call-back queue and the call being terminated.
After reading numerous other complaints for similar issues against Global Tellink, it appears that the FCC and Better Business Bureau need to seriously evaluate the business practices of Global Tellink.
An audit from the GAO (General Accounting Office) appears to be the next step as any business with this many complaints and non-responsiveness is probably having serious issues with their billing practices also.
Hopefully the numerous complaints will register into positive action by all the appropriate governmental oversight bureaus/agencies.
on your bill and on the internet they state "our customer service representatives are available to our customers Monday through Friday 7:00am until midnight Eastern Time at [protected].
i do not get a live person. i have paid my bill in full. it is going over three months. my phone is blocked from getting calls. my phone company does not have a block on my phone. it is GTL. you've got your money take off the block. get off the automation and have a live rep.
i am going to the attorney general because this happens everytime. it happened with MCI and now it is happening with GTL.
my phone bill was under $40.00.
This is the second time in 2 months that money has been "missing" off the payment my boyfried made. And hes not the only one in his facility that it happened to, all on the same night. They wont listen to him about it, and when I call them, they tell me they have no idea what Im talking about. that an inmate cant put money on their account, yet their web site has it all listed out!! what can we do to get the compensation we deserve? I work hard for the money i send him, and pay them plenty in their fees!!!
Global tel link has taken my money and done with it what they wish. I can never talk to customer service...
These people are the worst and they make MCI look like a 5 star hotel resort. Everytime you call you are...
Fort Bend County Jail has reported that they do not cut off phone calls in progress, but rather have specific time periods that the phones are turned on for inmates to make collect calls and pre-paid calls to private phones. Most of the phone calls I have received from an inmate over the past (11) eleven days have ranged from 1-4 minutes and my party and I have been abruptly disconnected within that time frame. I spoke with a very nice representative of Globel Tel Link, Mobile, Alabama 6/10/08 (one representative of rare good service with this company) and she informed me of the rates per (15) minutes, (15) minutes being the time alloted for each phone call. Yet, we rarely were given the full (15) minutes talk time before being cut off, and it wasn't the County Jail who activated this. While 4-6 minutes of talk time costs almost as much as a full (15) minutes, we are not given the opportunities to talk the full time. This is theft by time.
I am a law abiding citizen. I have never been in trouble with the law and pay my bills on time. However Global tel link treats those who have a loved one in prison as if they are the one who can't be trusted. Guilt by association. After 2 months of receiving calls and paying my bill on time they put a block on my phone. First they told me I would just have to send them a copy of my phone bill showing the bill was in my name. That was a lie, after I sent them the bill I was told that I would have to pay them $100.00 in advance in order to take the block off my phone. Why, I was never late paying my phone bill in fact I paid it weeks before the due date. As for the post from the employee of Global tel link wanting me to thank him or her for providing a service, well THANKS FOR NOTHING!
They took my money from my card. 25$ and set up the wrong account. Once I realized that my husband was still unable to call. I call them back and they tell me that I have to have 50$ on the account to activate it. I give them 25$ more dollars to activate the account. He is still unable to call. I call them back again oh and each time that I call the agents are rude and I am ALWAYS left on hold for a long time. So once I have the 50$ on the account my husband is still not able to call. I call Globel Tel Link AGAIN. This time I am told that the account was set up wrong again. So now I have had this account for about a week and my husband is still not able to get through. So I call Globel Tel Link AGAIN. This time I want to cancel the account and I get a different story each time that I call them. They told me that I could set up the correct account with the 50$ credit that I have on my account. I say "no" to that I want my money credited back to my Visa. I was told that it would take 30 days to get my money back on my VISA. I feel that they are scammers to get the money and it takes forever to get my money back on my card. Meanwhile I am still not able to speak to my husband. THIS PLACE SUCKS DON'T USE THEM!!!
I would like to start off by saying that i was very surprised to see this complaint site. As much as i see...
I dont understand how the DOC can continue to use this company with all of the complaints lodged against it, I had my phone blocked by GTL for a bill they said wasnt paid, I sent the check in April for that bill, they cashed the check through there bank in april and to date they are still showing I still owe the money I have spoken to seven different people trying to resolve my problem with no results, not to mention the hours I have spent on the phone just trying to speak to someone is the DOC paying any attention to the problems people are having with this company or they just dont care
i went to this site thinking it was a fast easy way to get a account set up for inmate to call and i got scam out my money. when i called the 1 800 # no one called me back and i will never use this site again
Company charged me twice when i only made one transaction. The first time i called in the automated system said my card was declined when there was more than enough money in the bank then i called again and it said approved. Well it charged me twice then when i called cust svce about it the said they couldn't see where i was charged twice and said they were holding my funds when in actuality the money was drafted from my account. The second time i was charged out of the blue for a payment that i didn't even make then they tell you to fax over bank statement to a "somebody"that you cant even call. Rip off!
I was not surprised to see all the complaints about Global Tel Link but I was surprised to see that many...
I have been dealing with Global Tel Link For a few months now and they are a total ripoff. they Constantly Bill me twice for the same phone calls. They bill me through their company and then bill me through my regular phone company which is Verizon. I am going in debt trying to pay both and they always act as though they do not know what is going on. Then there are constant blocks put on my phone and my finance can not get through. Who can you contact to get this stuff cleared up. This just does not make any sense!
I HAVE BEEN DEALING WITH MCI/GLOBALT TEL LINK FOR AWHILE. THEY DO HAVE VERY POOR CUSTOMER SERVICE. MOST OF...