Girottishoes
Reviews and Complaints

Absolutely horrid customer service, processes and follow ups. Feels like a scam.

I ordered a pair, and immediately realized i had chosen half a size too big. Within 30 minutes I emailed customer service and asked for a change. The first email was replied to very quickly asking for confirmation. That was the last efficient communication.

After I confirmed, the order went on hold for months. My questions about status took weeks to reply, now after months of back and forth (each correspondence assuring me things were "in production" with no tracking and no proof, and the website staying "on hold" indefinitely) they said they would issue me with a refund, which I am still chasing.

Now I am out 300+ Dollars and am going to have to try a fraud complaint at my bank. I dont care how good the shoes are, it's just not worth it. If anyone is actually getting them.

Girotti shoes epitomises everything that is wrong from an Italian run production company. False promises, diabolical service and lack od accountability. They charged for express service and after 3 weeks no delivery, when contacted and questioned they refused to accept express was quick delivery. To top it all, they took payment in advance, no shoes have arrived and they refuse a refund.

I ordered a pair of shoes, received them more than a month later. I noticed they charged me twice for the shoes. I had to contact my bank to reverse charges. The shoes were 2 different sizes. I immediately reached out and they rold me i had to measure my feet i was adamant that i just needed the left shoe to be the same size as the right shoe, as it fit perfectly. They made me send multiple set of pictures of my feet and a measuring tape. They told me that my feet measured wide. They are not wide. Afer more than six weeks of back and forth. i just asked for my money back, which they would not do. Today, 3 momths later i received another pair of shoes which are at least a size and a half too big. I cant go through this again. The worst customer service i have ever had..DO NOT BUY FROM GIROTTI

First of all, they charged my credit card twice. I had to send dispute to my credit card company.

Secondly the shoes are super cute but they sent me 2 different width shoes. The right shoe, 37 regular width fits perfect, the other way too wide... I emailed them the day I received the shoes. They replied saying they need me to measure my feet. I told them I just need 2 of the right shoe. This went back and forth for weeks, I measured my foot and sent them an email, the length did not fit any length in their size chart. and they said the width indicated wide. Grrr, I am so frustrated at this point. I am disputing this charge as well and asked them for my money back and a return label. They said they don't accept returns on custom made shoes... and once again, asked me to measure my feet. I literally sent them a picture of my feet with the tape measure. DO NOT BUY FROM THIS COMPANY. Way to difficult and frustrating to deal width. (get the pun).. this is still an ongoing saga

The Girotti shoes showed up on Google in December 2023. The review was good and I ordered my first shoes on December 28 2023. After month waiting for delivery, this company put a lot of shoes on sale with a discount. I then decided to purchase second pair on January 6 2024. I started to ask again about delivery by email because the phone number they provided no one answered even once. They answered by email that the shoes are custom made and I need to wait. I was very disappointed with the quality of the first pair of shoes. I didn’t like the quality and design of the shoes, because of top of shoes didn’t make right shape (wrinkles all around) and didn’t have a support for my feet (leather is very soft) it is very dangerous to walk. Second pair were not right size (they don’t have 7 1/2, only 7 and 8. There has been lot of emails between us. They don’t want to return my money. The website said free delivery and free return. They ask for reason - I explained. They asked for pictures and I sent pictures and videos. I am extremely tired of the game this company continues to play. How is possible that a company like this is on market?

for them to send me the label so I can return the shoes and get the credit I was promised. It's a shame because I really wanted to love Girottishoes. I had seen so many great reviews online and was excited to try them out. The concept of being able to customize my own pair of shoes was very appealing, and the styles and colors offered were fantastic. However, my experience has been disappointing. The shoes didn't fit, and the customer service has been lacking. I understand that returns are often a hassle for companies, but I feel like Girottishoes could have handled the situation better. It's frustrating to wait for weeks to get a return label, especially when they agreed to give me a credit to purchase a different pair of shoes. I hope that this is just a one-off issue and that Girottishoes will work on improving their customer service in the future. Until then, I'm hesitant to order from them again.

As a passionate shoe enthusiast, I was excited to check out Girottishoes (girotti.com). Unfortunately, my experience with the brand has left a bad taste in my mouth. I had ordered size 9 shoes, but what I received were a whopping 1.5 sizes too big. Obviously, this was quite a disappointment and made the shoes unwearable. Further, the shoes were also cut in an awkward way, with a high and painful ankle cut that made it hard to even try to wear them around.

However, what made my experience with Girottishoes even worse was their terrible customer service. I had asked for a refund, but was point-blank refused. Desperate to at least get the correct size, I tried to get in touch with the company, but was met with nothing but radio silence. Not only did they block all of my phone numbers, but they also refused to answer my calls.

It's hard to express the level of anger and frustration that I feel towards this company. As a pastor, I try not to hate anyone or anything. But this experience with Girottishoes has left me feeling so betrayed and misused that I cannot find the words to describe my emotions. It is a shame that such a promising brand would resort to such unprofessional practices. Unless you want to face the same troubles as I did, I recommend avoiding Girottishoes at all costs.

As a shopper, I always hope for the best when it comes to online purchases. Unfortunately, my experience with Girottishoes (girotti.com) was quite the opposite. In terms of their website, it was very user-friendly and I had no trouble navigating through their pages. They provide a unique platform where customers can personalize their own shoes, which seems like an amazing idea in theory. However, when it came time to actually receive my order, my excitement quickly turned to utter disappointment.

I followed their measuring requirements to a T, but when the shoes finally arrived, I was appalled. The moment I slipped them on, I noticed an immediate discomfort that only increased with each step. These were, without question, the most uncomfortable shoes I have ever purchased. I had no choice but to reach out to the Girottishoes team, and they advised that I redo the measuring process, at which point they would send me a different pair. However, they offered no guarantee of when the replacement pair would arrive, nor could they offer any expedited shipping options. All of this was communicated to me when my event was looming on the horizon, and I urgently needed those shoes to arrive as soon as possible. To my dismay, when I informed Girottishoes of my timeline, they were entirely uncooperative. They refused to refund my purchase, and insisted they could only send me another size. This response was unacceptable. I was in a jam and I needed the company to be more understanding and flexible.

In the end, I decided to work with my credit card company to try to resolve the issue. I was incredibly disappointed by both the shoe quality and the customer service I received from Girottishoes. While I appreciate their unique approach to shoe shopping, I cannot recommend them based on my own experience. It is my hope that this review can raise awareness and help others make informed decisions while shopping online.

I recently had a terrible experience with Girotti Shoes, and I feel compelled to share my experience in order to prevent others from falling into the same trap. To put it bluntly, this company is garbage. I had high hopes for them when I first stumbled upon their website, as they seemed to offer a great selection of customizable shoes that were truly unique and eye-catching. I was excited to place an order and eagerly awaited the arrival of my new shoes.

However, my excitement was short-lived, as I quickly realized that something was wrong with my order. The shoes I received were not what I had expected at all, and they didn't fit properly either. I was disappointed, but figured that I could simply return them and get my money back, as per the company's stated return policy. Unfortunately, that is not at all what happened.

Instead, I found myself mired in a frustrating and fruitless exchange with the company's customer service team. They were slow to respond to my inquiries, and when they did, their responses were evasive and unhelpful. They seemed to have no interest in making things right, and before long, I realized that I had been swindled out of my hard-earned cash. I made the mistake of assuming that PayPal would be able to help me rectify the situation, but unfortunately, they proved to be just as useless as the company itself.

In the end, I was left with no choice but to accept my losses and move on. It was a painful lesson to learn, and one that I don't want anyone else to have to go through. If you're considering doing business with Girotti Shoes, I urge you to think twice. This is a company that will take your money and leave you high and dry. Their shoddy customer service, refusal to honor their own policies, and general lack of integrity make them a company that you should steer clear of at all costs. Trust me, you don't want to end up losing $200 like I did.

I had an unfortunate experience with Girotti Shoes when I received the incorrect pair of shoes. Naturally, I contacted their customer service department to initiate a return. To my surprise, I was informed that I would be refunded the purchase amount as well as the return shipping costs in the amount of $62.00. I followed the provided return instructions, courtesy of a Girotti representative named Ellie, who even provided me with a return form found on their website. The address on the return form was the one I used, and I shipped the shoes back to the company.

Unfortunately, I never anticipated that I would receive my shoes back after months of waiting. It was either a failed delivery attempt on their part or an incorrect address listed on their return form. I truly believe that it was done purposefully, as the company has not responded to any of my emails or phone calls. Additionally, I am at a loss because I cannot justify spending another $62.00 to have my shoes returned to them, especially if they will not make any effort to correct their mistake and process my refund.

In conclusion, it is with much regret that I must caution against purchasing from this questionable company. It is evident that their customer service and return policies are unreliable and customer dissatisfaction is of no concern to them. Please beware of doing business with Girotti Shoes as the risks outweigh any potential benefits.

As someone who recently made a purchase from Girottishoes (girotti.com), I feel it is important to share my experience to help others who may be considering shopping with this company. I ordered a pair of boots back in October and unfortunately, it is now December and I still haven't received my order.

Naturally, I became concerned and searched for information on my order. To my dismay, the website stated that my item had been delivered. Confused and frustrated, I decided to reach out to their customer service department for assistance.

To my relief, I was able to get a hold of someone relatively quickly. The representative informed me that the shipping company had indicated that they were unable to deliver my boots and that they were on their way back to the sender. However, they then went on to assure me that I would receive an email within 24 hours providing me with information on when I can expect to receive my well-deserved refund.

Unfortunately, the email I received was not at all what I was expecting. Instead of confirming my refund, the message simply stated that Girottishoes would not be issuing me a refund as it was deemed to be a shipping error, and therefore, not their fault. I was outraged!

It is unacceptable for any company to promise their customers top-quality service, only to later refuse to take responsibility when something goes wrong. Girottishoes clearly has some serious issues with their customer service and shipping practices. As someone who values integrity and responsibility, I cannot in good conscience recommend that anyone waste their time or hard-earned money with this lackluster and fraudulent company. Save yourself the trouble and shop elsewhere.

The team at Girottishoes (girotti.com) are known for their unique shoes and top-quality craftsmanship. While the company boasts a lovely selection of shoes, customers have reported that their sizing can be a bit tricky to work with. For those with feet over size 9, it seems that getting the perfect fit can be a bit of a challenge.

One customer, in particular, shared their experience with the Girottishoes team, stating that despite sending their precise measurements and a paper pattern, the shoes they received were too small. They reached out to the team and requested a half size bigger, but were told that they don't make shoes over size 9. This left the customer feeling frustrated and unsure of what to do next.

Despite the customer's persistence and request for a men's size, they were met with silence from the Girotti team. When they finally received a second pair of shoes, they were identical to the first and still did not fit. The lack of response or refund left them with two pairs of shoes that they could not wear.

While the Girottishoes team is based out of New York and presumably speaks fluent English, this exchange highlights the need for businesses to prioritize customer service and communication. While the shoes may be beautiful and well-made, if they don't fit or the customer feels unheard, it can sour the entire experience.

I recently had an experience with Girottishoes (girotti.com) and I must say, it's not one I'd want to repeat. At first glance, their website looks trendy and fun - allowing users to customize their own shoes. However, the aftermath of my purchase left me feeling disappointed and frustrated.

I ordered two pairs of shoes in extra large width and size 39. To my surprise, what I received were two pairs of shoes that were not only the wrong size, but also in an extra narrow width. Naturally, I attempted to return the shoes and get a refund for my purchase. Unfortunately, this process was no easy feat and required me to escalate the issue to a Paypal resolution after being repeatedly let down by their customer service team.

To make matters worse, their customer service team demanded pictures of my feet - which I found quite odd. After already providing them with 22 other images, showing the measurements of the shoes at different areas (A, B, and C), I was baffled as to why they required additional images. It seemed as though their customer service team was intentionally making things difficult for me, as they would give repetitive responses or ask irrelevant questions.

All in all, I would not recommend this company and would urge others to steer clear. There are many other shoe makers available online, and I think that Girotti Shoes has a lot of room for improvement. In my opinion, their customer service team is unprofessional and left me feeling like I was not valued as a customer. I would give them a rating of 1-star, but honestly couldn't even justify giving them that much.

Girottishoes, also known as girotti.com, promises custom orders for every purchase made on their website. This means that even if you purchase a standard size of their shoes, it is considered a custom order. However, based on our reviewer's experience, the turnaround time for these orders may not be as promised. After a month, the shoes had still not arrived even though the status had been updated to "on their way" for the past two weeks. To make matters worse, the event for which the shoes were ordered had already passed.

Despite requesting a cancellation and even offering to cover the costs of shoe rental, our reviewer was met with unhelpful customer service. Girottishoes refused to provide satisfactory assistance or any level of compromise. They even absurdly claimed that refunds were "illegal". To rub salt on the wound, the shoes recently went on a 25% sale, which could have easily covered our reviewer's rental expenses.

From our reviewer's perspective, it is not possible to recommend Girottishoes based on its service and lack of delivery of the product. It is essential for any company to provide excellent customer service, especially when there are issues with delivery of the product. In conclusion, our reviewer experienced a terrible ordeal with Girottishoes, and caution anyone else before engaging with this site.

My experience with Girottishoes (girotti.com) was extremely disappointing. I regret that I made the decision to purchase from this online overseas retailer. Unfortunately, the product that I received did not meet my expectations, and the customer service experience was just as bad. Upon receiving the shoes, I noticed that there was a missing and scratched off stain on the sole. Furthermore, the chain broke on the second day of wear, which was unacceptable for the price paid.

In hopes of resolving the situation, I reached out to customer service despite the fact that the shoes took longer than promised to arrive. Sadly, the response was not positive, and I was met with resistance. Even after expressing my desire for a refund, it was immediately rejected. Speaking with Catherine from customer service did not prove to be helpful, as she was not willing to reason with me and refused to let me speak to a manager.

I have to admit that my disappointment with Girottishoes has raised suspicions about the authenticity of the company. The poor quality of the product, coupled with the unfavorable customer service experience, has left me feeling taken advantage of.

For those considering making an online purchase from Girottishoes, I would advise caution. As the saying goes, all that glitters is not gold. I hope that my experience serves as a warning for others who may be considering doing business with this company.