Giant Eagle review: service desk-netspend reload

I'm a regular customer at the service desk, reloading money on my Netspend Visa card. Today, at 9:30 a.m., I'm told by Judy, the service desk manager, that she can't help me because it's going to take 20 minutes to sign in to the Western Union transactor. I opened an old wound with her by saying she should just do it at the register so I can be helped. She proceeded to tell me it's impossible to do that way. I said that I just had it done like that at the Rochester store. Again, she states that it's impossible, every store goes thru Western Union. I told her she needs to be retrained then because she's ignorant to this issue. In the past, her and I argued about the same thing. I told her that the service desk employees do it all the time when the transactor is down. Again, she said it was impossible, and if they were doing it, the cashiers were just stealing my money. I know better. I believe corporate needs to hash this issue out. IT IS POSSIBLE for the service desk to load money on my Netspend at the register. Please school Judy on this issue, as she insists I'm wrong. I'm taking my business elsewhere, as Dollar General loads it in less than a minute. Why should I argue with someone who is a manager, and insists I know nothing, at Giant Eagle?