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We have been trying to get paid an amount due to us by GetYourGuide (GYG) for a tour we sold in October 2023, it now being 23 June 2024. We have all the documentation proving this, as well as a report generated by GYG where they themselves admit their debt.
Despite our numerous reminders, no payment has been received.
GYG claimed at some point that they had sent the money; however, the same was never received, and when we asked GYG for proof of payment, they never reverted. This has been going on for too long by any standards, and the only conclusion we can draw in view of their non-payment for so many months, as well as their lack of responsiveness, is that GYG is an untrustworthy partner. Other travel/tour companies considering partnering with, or already partners of GYG, please beware.
Desired outcome: Payment of money plus interest owed to us plus a reasonable penalty for wasting our time.
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