[Resolved] Getaroom.com — absolutely awful customer service
Absolutely awful customer service. Tried to book a room and when I hit enter, it said System error, please call or try your reservation again later. I waited a bit, tried again. Closed the browser and started from scratch, still got an error message. I didnt want to call, defeats the purpose of booking online! So I gave up and booked thru AAA for a little more. Now I look at my credit card and its been charged 4 times. Now spent an hour on the phone trying to get this worked out. Customer service rep was rude, after explaining the situation he asked what the reservation number was???- again repeated it NEVER went thru. He then argued with me that I must have hit enter multiple times- I said yes I did, the error message said try again!
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Getaroom Customer Care's Response · Jan 26, 2016
Dear Valued Customer,
Thank you for contacting Getaroom.com. Please accept our sincere apologies for the less-than-satisfactory experience. We would also like to assure that we take your feedback very seriously and that we will take the necessary actions to minimize or prevent similar situations from occurring in the future. Please allow us time to listen to the sales call and investigate these claims. We will provide you with an update as soon as we have one. f you have any further questions or concerns, please feel free to contact us at [protected] or at [protected] for callers outside the U.S. You can also reach us again via email at [protected]@getaroom.com. Thank you for your patience and understanding in this matter. Have a wonderful day.
Night Team Lead
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