SUBMIT A COMPLAINT

[Resolved] Getaroomreservations

5
B Oct 19, 2019 Review updated:

Borderline Fraudulent. AVOID!

Post prices marginally lower than what the hotel charges directly, and then tack on inordinate fees that are not explicitly disclosed. I consider that the MO of scam artists. If you've been had, no matter what they claim or try to charge you for a cancellation fee, do NOT accept. Take it up with your credit card company; no worries!

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Getaroom Customer Care's Response · Oct 23, 2019

    We do apologize for this experience. Please provide your confirmation number starting with an R# so we may reach out to you directly. Our goal with your review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
    Sincerely,
    Getaroom

Responses

  • R
      Oct 21, 2019

    What a rip off. Offers rooms at a lower price than other booking sites and then adds a totally outrageous booking and service fee. No mention of these fees prior to giving out information for booking. When I tried to call their (844) number I was hung up on during voice promps. When I did get a person they were very hard to understand due to their accent and upon trying to explain what I wanted to do I was hung up on again. Finally managed to get reservation cancelled after calling another (800) number and following the voice promps.

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