[Resolved] Getaroom — booking fees
I booked a room at 3:15PM today, November 7th on their website (non refundable which should have been a clue) at an agreed rate of $85.49 for Drury Inn in Mobile, Alabama. When I received the confirmation, I noticed that taxes and fees were charged at $40.87 which was not on the website booking. The tax according to Drury should have been a little of $13.00. The difference is their booking fee which amounted to $27.00. They are associated with Priceline, and Priceline gave me a phone number for Get a Room and said that they are 3rd party.
After calling two different numbers, I was able to get a credit of approximately $12.00. THey would not allow me to cancel the reservation.
Jim Nordhaus-The Woodlands, Texas
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Getaroom Customer Care's Response · Nov 11, 2019
Thank you for contacting Getaroom.com and bringing your concerns to our attention. While we strive to provide exceptional customer service to all our customers, we know things can happen that prevent us from achieving this objective. If we have failed to meet your expectations, we appreciate you letting us know, so we can continue to improve our services.
By securing this reservation online, you had to agree to the terms and conditions of this booking prior to submitting payment. In addition, upon completion of your booking, an electronic copy of your itinerary was sent via email to the following address (xxxx) that you provided.
All prepaid reservations that are posted on our website are fully visible along with the subtotal, tax recovery charges and service fees. In addition, the cancellation policy was fully disclosed at the time of booking and was agreed to by you at the time of purchase.
After careful consideration and, despite the fact Getaroom is financially liable for this reservation, we will be issuing a refund in the amount of (US$27.00) back to the original form of payment. This refund will be processed after check out and it will take approximately 3 – 5 business days to post back to the account.
Again, we regret any inconvenience or frustration that this experience has caused and hope you find this gesture to be sincere and in good faith.
Getaroom Customer Care's Response · Jan 29, 2020
We do apologize for this experience and would like to try to assist further. However, without a booking or reference #, that cannot be done. Once you provide a booking #, a Service Resolutions Specialist will review your case and reach out to you. Thank you.
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