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3.8 584 Reviews

Getaroom Complaints Summary

398 Resolved
184 Unresolved
Our verdict: With a good resolution rate, Getaroom generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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V
3:53 pm EST
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Getaroom Hotel reservation

I made a reservation online on 8/26/22 for a trip to Texas on 10/5/22. I cancelled the reservation the next day, because I found another hotel that

was a lot less expensive, but this company would not give me a refund. They claimed that their reservations were non-refundable, even though it was almost 2 months away.

I tried to dispute through my Visa, and my Visa credited me, but the company would not cooperate with Visa, so they charged me again. The charge was $1164.24. Such a waste of money.

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7:21 pm EST
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Getaroom Fees

I googled Super 8 Hotel in Brinkley, AR to make a reservation. The website I clicked on appeared to be the hotel's direct website (https://super8brinkley.guestreservations.com/). The room fee showed $67. We proceeded to book the room and the total came out to $98.70. Once we realized the mistake and that we could book directly through the hotel for a total with fees and taxes for $69.40, we tried to call and get a refund (within 10 minutes of making the reservation). This company refused to cancel the reservation and refund our money explaining that the additional $30 was for cleaning fees, etc. This is absurd as we could book directly through the hotel for the lesser price including the cleaning fees. Their website and the website name is very misleading making the customer think they are booking directly through the hotel.

Desired outcome: Refund full amount so we can book for the cheaper price or refund the difference.

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1:44 pm EST

Getaroom Hotel room

My name is Emanuel Aldaya I booked a room in hard rock casino punta cana November 14-16 . I get there and the booking never came in . So I booked with the hotel . The hotel said they would refund me once the booking came in from getaroom.com. It never came in . I was charged almost 1300 dollars in which I never got back. Also was charged by the hotel

The booking confirmation # R3835703667

The booking ref# [protected]

Desired outcome: To be refunded my money

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8:39 pm EST

Getaroom Room at Ramada Inn Albuqueque 11/20/22

Booking Ref. # [protected]

Booking Confirmation # R3848404504

We called your company to book a room on Sunday, Nov. 20, our flight was cancelled. It was Sunday night at about 7:30pm - I asked to be booked at the Sheraton because I knew they had a shuttle service.

I told your agent I needed a hotel with a shuttle - he told us he had a room at the Ramada Inn, I asked it if had a shuttle service, he assured me the Ramada Inn had a shuttle service.

After agreeing to you cancellation policy, and booking the room, I called the Ramada Inn to arrange pickup at the airport - they advised me the shuttle only runs from 7am to 5pm - your agent lied to me. Not only could we not get a ride that night to the hotel, they did not have a shuttle available to get us back to the airport in the morning to catch our 7am flight.

We had to find a hotel on our own, we obviously could not trust your people to find us one, that would accommodate our needs.

We want a refund for the hotel you booked in the amount of US$124.36. We will file a dispute with our credit card company if you do not refund our money.

Meri Justis

[protected]@justisgroup.com

Desired outcome: Refund of US$124.36

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M
9:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Getaroom refund

My husband made a reservation and made a mistake in 5 minutes of having made the reservation called direct Holiday Inn of Miami Bayside to cancel and it is funny because they told him that to cancel it he had to have called 48 hours before, as if he had just made the reservation anyway I wrote to the corporation and according to them they returned the money to getaroom, but these people are going to keep the money for them because they are applying the rule of cancelarion so the hotel return without any problem and getaroom they want to keep my money people very careful with these people if you make a mistake you will know that you have lost your money

Desired outcome: please a refund

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Resolved

They gave me all the money back

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10:34 am EST

Getaroom Refund

-booked a room with free cancellation in the Novotel Hotel West (which by the way, I was massively overcharged for)

-cancelled it on 20 November 10:37, was assured in my email that I would receive my money back

-hours later I have not received my money in my account , not able to call the hotline as I am in the UK

If I do not receive my money soon I will be contacting my bank

Desired outcome: Please refund my money.

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11:21 pm EST

Getaroom No Refund SCAM

Like most people say if I could could give a negative review I would. GET A ROOM is a SCAM! Do NOT use it! I was looking a for a hotel and I was unaware I was booking through a third party site. I am not a fan of third party sites because I believe most of them are scams. Well my entire trip was canceled due to a hurricane. I was unable to travel because my flight was canceled and yes got a refund for that. So therefore my entire trip was canceled. I called my rental car and received a refund for that too. However reaching out to the hotel they claim they could NOT give me a refund because it was against their cancellation policy. I'm sorry, since when not being able to fly due to a hurricane was against company policy to cancel? That is absurd! So now I am out $230 because these people are more worried about keeping their money than someone not being able to make their trip. Such a scam! Just be aware next time you book anything it isn't from a 3rd party app/site.

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4:42 am EST
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Getaroom Overcharging on Hilton Room rate

Booking Reference:[protected]

I recently stayed at Hamptons Hilton in Bristol UK from 25-26 October. The hotel charge for the 69. When I booked, I thought I was booking directly with Hilton as I am a Hilton Honors member. It turns out I was transferred through to Getaroom which was not clear on the website. I was shocked to find out that GAR charged double what the room was worth. Not only was I shocked at the price I was charged on my credit card, I was unable to cancel as the booking was non-refundable. This is a total scam and buyers need to be aware of this trickery and ensure they are on the correct website.

Desired outcome: Refund of the difference

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11:36 pm EST
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Getaroom Get a room

GET ROOM IS A SCAM. BE AWARE!

I booked a room less than 24 hours ago for 3 weeks ahead. I originally thought I was booking straight on the hotels website but was rerouted to their website that tricked me. Once I submitted the payment it had a statement on the bottom there were no refunds.

Less than 24 hours after I booked I was notified the soccer tournament was canceled.

I called get a room and explained the situation and was told there are no refunds and I was being recorded. Also they would not let me speak to a supervisor.

It is unbelievable a company like this is allowed to continue to scam people online.

Desired outcome: FULL REFUND

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10:42 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom Hidden charges

On Sunday November 6 at 10:00 p.m. my husband called the Holiday Inn 800 number. The call was routed to Get A Room without his knowledge. He booked a room with the Holiday Inn in Rapid City for two nights. He received the confirmation number and noticed an additional charge of $72.00. There was no alerts for the charges. We called back 22 minutes later for the free cancel and asked for a full refund on my husband credit card. The representative would not let me speak to a supervisor even though I heard him whispering in her ear.

We spoke to the Holiday Inn manager and he said "He gets complaints all the time from travelers about the charges from Get A Room." You are misleading people believing they are on the hotels web page and then you are manipulating the call to your web site and then charging the customer. I want you to credit my husband the $72.00 on his credit card by the end of this week November 11,2022 or I will file a complaint at the Better Business Bureau against you and I will post it on Social Media that you are scammers and travelers beware Get a room.

Desired outcome: Refund $72.00 to my husbands credit card by Friday, November 11, 2022for the hidden charges

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9:28 am EST
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Replied
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Getaroom Reservation scam

On Nov 1st I went to book at room at the Talking Stick Resort and went to their website to book a room. I put the dates on the website that I wanted to stay and a rate came up on the site of $732. I finished the reservation and my credit card was charged $2900. I immediately canceled my reservation and was only refunded $546. I called Talking Stick to inquire about getting my full refund and they told me it was book through Get a room. I called Get A Room and told them I did not get my full refund and they told me that their was a cancelation fee that was associated with the reservation. They also told me that their was a tax recovery fee as well. I told them that I was not told of any cancelation fee or that I was booking my reservation through them. I filed a complaint with Get A Room and received an email a couple of hours later that I would not be receiving refund. This is a very bad business practice and I recommend never doing business with them. I had to file a dispute with my credit card and still have not gotten my full refund yet. I also filed a complaint with the BBB.

Desired outcome: I would like to have my money refunded to my account.

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12:33 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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Getaroom Undisclosed fees

Booked a 2 night stay at a very well known hotel in Sydney via GetARoom as they had the best advertised price online.

Processed my transaction and was emailed an invoice. At NO point during the transaction, was it disclosed to me that I would be charged an additional $166.97 in ‘fees & taxes’. And of course no one is available to dispute this with.

Desired outcome: I want a refund of the undisclosed $166.97 fee

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1:21 pm EDT
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Getaroom Cancellation policy for a hotel room & deceptive practice

On 11/3/2022, I booked a room for a hotel stay on 12/17/2022 at the Hilton Garden Inn Richmond, Va Innsbrook (4059 Cox Rd. Glen Allen Va. 23060) via your sight thinking I was booking through the Hilton hotel. The confirmation is #R3813629735. I shared with the gentleman the date of check is on12/17/22 and check out on 12/18/22, and I gave him the Group Discount Code#MGOM12.

I was told that there were only two rooms left and I needed to make my reservation. I'm thinking I was booking through a Hilton Hotel reservation line. The gentleman told me that this room was NO Cancellation, however, he never told me he was not with Hilton, that this was a third party company, and he never shared that you don't accept group discount codes. This would have been a RED FLAG for me at that point!

I contacted the person hosting the event (Mrs. Cynthia Montgomery) last night and she shared that this did not sound right. Mrs. Montgomery called this morning and asked me to contact Bobbi Archambault (Hilton hotel) [protected] and speak with her.

Ms Archambault shared that she did not have a reservation in my name and that this must have been a 3rd Party company. I feel I was deceived and that your practices are deceptive. I called this afternoon to speak with and agent/or supervisor to either cancel this room or at the very least be given the discount price - that I would have received through the Hilton hotel.

Our Group Reservation Code: MGOM12

King Bed - $116 a night

2 Queen Beds - $127 a night

I was told this was not possible. The gentleman I spoke with talked with his supervisor and the was told the best that they could do was to give me a 20% discount. This is not acceptable. The complaint number from that conversation is [protected].

I would like to resolve this matter by receiving the discount price offered by the Hilton Hotel. Also, your online site is deceptive and needs to state in clear writing GETAROOM as does Expedia, Booking.com, Hotel.com, Priceline, etc and other 3rd party sites, and upon connecting with a perspective client - your agent should identify themselves as for instance "This is Darren from GetARoom.com

I would like to resolve this matter today, if not, I will contact Consumer & Regulatory Affairs anf file a complaint.

Please contact me via email or in writing, as I would like to resolve this matter. I may be contacted at:

[protected]@aol.com or

Mrs. Karen A. Walton-Taylor

6806 Craig Ln., Clinton, Md. 20735

Desired outcome: To either cancel this room or at the very least be given the discount price - that I would have received through the Hilton hotel.Our Group Reservation Code: MGOM12King Bed - $116 a night2 Queen Beds - $127 a night

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12:03 pm EDT

Getaroom refund policy

[protected] My son was making me a reservation at a hotel as I was on the road to a family medical crisis. He was unaware he was routed to a 3rd party site. When I saw the additional 60+ dollar charge in my bank account I immediately called to cancel only to be told that it wasn't possible. it was less than 24 hours after making the reservation. I am aware that all the information is in fine print. But, the companies lack of grace and flexibility upsets me. It feels like an intentional way to scam money from unexpecting people. I will be writing as many complaints as possible this morning in hopes that someone else sees them and doesn't fall into the same trap.

Desired outcome: I would like my reservation cancelled with a full refund.

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9:48 pm EDT
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Getaroom Hotel reservation scam

I made a reservation on what looked like the website of the hotel I wished to stay at. I received a confirmation email from a different company - Hotel Values. My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". On my departing receipt from the hotel, the $521.80 charge did not show up. I called Hotel Values on 10/30/22. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. The customer service rep I spoke to would not answer my questions. She only told me that Hotel Values works with many hotels as a third-party business. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. This morning I sent a very specific email to the address I was given - [protected]@getaroom.com. The email was immediately returned to me with the message that it could not be delivered. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. The Internet is loaded with hundreds of customer complaints about these two businesses and a class-action lawsuit was filed against them in 2020. I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. By the way, the $521.80 charge was 49% of the actual hotel bill of $1,101.99. I believe these companies are a scam. My Value Hotel confirmation number is R3473975797.

Desired outcome: Refund of $521.80

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9:42 am EDT

Getaroom Invoice shows they took more money for tax

I booked a one night stay in Nantes with my 6 year old son. The price was good as soon as my credit card details were sent and charged the invoice said £46 extra for tax. I literally have never been charged any tax like this before. We are on our way to the hotel both very upset as the £46 was our spending money. How can companies do this to people. Why is it not illegal to take more money than was originally on the booking?

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1:21 pm EDT

Getaroom Room only

If I could give no stars I would. I booked what I thought was a room on the holiday Inn website (It was Getaroom.com), priced at £150 only when I paid it showed £245! on confirmation, So I panicked and cancelled it as I didnt have that money to spend and it was far more than I had thought I was booking. Then the problems started as I see Non refundable!... I quickly emailed the company to explain what I had done (I couldn't call as its an american phone number, and im UK)

It has taken them 8 days to even respond to me, I have been told that I can not be refunded so im £250 out of pocket.. I then emailed back and asked can it at least be re instated as I dont want to be left with nothing!.. and well the response was they can not reinstate it! So im left with no room booked and £250 out of pocket..

AVOID COMPANY AS THEY SCAM YOU OUT OF MONEY!

Desired outcome: A refund

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5:05 am EDT

Getaroom Cancelei a reserva não recebi a devolução

Após ter feito a reserva verifiquei que colocaram uma taxa de 69€ extra valor do quarto e imediatamente cancelei a reserva, agora nem o banco nem o GET a ROOM me devolvem o dinheiro, nem consigo ligar para lá, diz que o telefone está desligado e do banco diz que fizeram o pagamento e tem de ser a GET a ROOM a devolver e já la vai 1 mes ! Sinto que fui burlada!

A reserva foi a 3 de Outubro.

já enviei vários mails e não respondem!

Alguém sabe como contactar?

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1:39 pm EDT

Getaroom Fraudulent booking

We used your service to secure a reservation for 2 queen beds, and when we arrived at the Hotel, we were told there were no rooms available. So we did not get what we were told. Pls refund the total amount immediately. I have contacted my credit card company to dispute the charge. Thanks, Marty Byrd

On 2022-10-07 9:56 pm, [protected]@hotelvalues.com wrote:
Margaret A, your reservation has been prepaid and is fully
Guaranteed.
Travel Details
Motel 6 Mesa North
336 West Hampton Avenue Mesa, AZ 85210 [1]
Check-in: Friday, Oct 07, 2022
Check-out: Sunday, Oct 09, 2022
2 Nights
3 Adults
0 Children
Booking Ref. # [protected]
Booking Confirmation # R3758260210 [2]
Room & guest details
Rooms (1)
Quadruple Room
Guests (1)
Marty Byrd

Traveler’s be aware…grannies just finished a road trip and this story needs to be heard~
We needed to reserve a room for Mesa, AZ. We reached out to booking.com by phone and they booked us into a property. Supposed to be a queen room with 2 beds for 3 adults for 2 nights. When we arrived, the hotel person told us they did not have a room, only 1 bed. She was very rude in her reply and we were left searching for a place to stay.

Never ever use these online booking agencies for a guaranteed room. When you request a refund, be prepared for a runaround. The last response was to say we were no show guest, so they would only honor 1 night refund. We did show up and the place was a run down motel 6 with some shady characters lingering all over.

Desired outcome: complete refund + an apology

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3:39 am EDT

Getaroom Refused to be given a room I paid for

I'm filing charges with the Attorney General in my state. You have been absolutely horrible to work with.

First, I went to Hilton.com to book this reservation only to find out your smarmy company had hijacked my reservation.

Second, I arrive at my destination only to find the girl at the front desk refused to give me a second room that I am paying for.

Third, you refuse to refund me for a room that the hotel won't give to me.

This is completely shady and unacceptable.

Desired outcome: Refund for the second room I was not allowed to use

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Getaroom In-depth Review

Website Design and User Experience: The website design of Getaroom is clean and user-friendly, making it easy to navigate and find the information you need. The search function is prominently displayed, allowing users to quickly search for accommodations. The overall user experience is smooth and intuitive, with fast loading times and clear instructions.

Booking Process and Ease of Use: The booking process on Getaroom is straightforward and hassle-free. The website provides clear instructions on how to book accommodations, and the steps are easy to follow. The search results are well-organized, allowing users to compare options and make informed decisions. The booking form is simple and user-friendly, making it easy to enter your details and complete the reservation.

Range of Accommodation Options: Getaroom offers a wide range of accommodation options to suit different preferences and budgets. Whether you're looking for a luxury hotel, a budget-friendly hostel, or a cozy bed and breakfast, Getaroom has you covered. The website provides detailed descriptions and photos of each property, allowing users to get a clear idea of what to expect.

Pricing and Deals: Getaroom offers competitive pricing and great deals on accommodations. The website has a "Deals" section where users can find discounted rates and special offers. Additionally, Getaroom has a Best Price Guarantee, ensuring that users get the best possible price for their bookings.

Customer Service and Support: Getaroom provides excellent customer service and support. The website has a dedicated customer support team that is available 24/7 to assist users with any queries or issues they may have. Users can contact the support team via phone or email, and the response time is usually quick and efficient.

Cancellation and Refund Policies: Getaroom has clear and transparent cancellation and refund policies. The website provides detailed information on the cancellation process and any applicable fees. Users can easily cancel their bookings through their Getaroom account or by contacting the customer support team.

Trustworthiness and Security: Getaroom is a trustworthy and secure website for booking accommodations. The website uses industry-standard encryption technology to protect users' personal and payment information. Getaroom also has a secure payment gateway, ensuring that users' financial transactions are safe and secure.

Reviews and Ratings from Previous Customers: Getaroom provides reviews and ratings from previous customers, allowing users to make informed decisions based on others' experiences. The website displays both positive and negative reviews, giving users a balanced view of each property. Users can also leave their own reviews and ratings after their stay.

Mobile App Experience: Getaroom offers a mobile app for a seamless booking experience on the go. The app is user-friendly and provides all the features and functionality of the website. Users can easily search for accommodations, make bookings, and manage their reservations through the app.

Loyalty Program and Rewards: Getaroom offers a loyalty program and rewards for frequent users. Users can earn points for each booking, which can be redeemed for discounts or free stays. The loyalty program provides additional benefits and exclusive offers to its members.

Additional Services and Amenities: Getaroom offers additional services and amenities to enhance the stay of its users. Users can book airport transfers, car rentals, and tours through the website. Getaroom also provides information on nearby attractions, restaurants, and shopping options.

Accessibility and Special Needs Accommodations: Getaroom is committed to providing accessibility and special needs accommodations. The website has filters and options to search for wheelchair-accessible rooms, rooms with grab bars, and other accessibility features. Getaroom also provides information on the accessibility of each property.

International Booking and Language Support: Getaroom supports international bookings and offers language support for users from different countries. The website is available in multiple languages, making it convenient for users who are not fluent in English. Getaroom also accepts international payment methods.

Social Media Presence and Engagement: Getaroom has a strong social media presence and actively engages with its users. The website regularly posts updates, travel tips, and special offers on its social media channels. Users can also connect with Getaroom through social media for customer support and updates.

Comparison with Competitors: Getaroom stands out from its competitors with its user-friendly website design, competitive pricing, and excellent customer service. The website offers a wide range of accommodation options and provides detailed information to help users make informed decisions. Getaroom's loyalty program and additional services also set it apart from its competitors.

Overall Satisfaction and Recommendation: Overall, Getaroom provides a satisfying booking experience with its user-friendly website, competitive pricing, and excellent customer service. The wide range of accommodation options, additional services, and loyalty program make it a recommended choice for travelers looking for a reliable and convenient booking platform.

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Contact Getaroom customer service

Phone numbers

1800 468 3578 1800 293 2602 More phone numbers

Website

www.getaroom.com

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