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General Motors Customer Service Contacts

1800 508 0000 (Mexico)
+1 313 556 5000 (United States)
100 Renaissance Center, P.O. Box 431301
Detroit, Illinois
United States - 48232-5170
Mailing Address
P.O. Box 33170, Detroit, MI 48232-5170

Canada
№163-005, 1908 Colonel Sam Drive, Oshawa, Ontario L1H 8P7

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Complaints & Reviews

General Motorschevy 2012 equinox-oil consumption

I purchased the 2012 Chevy Equinox in Feb 2016. I am very happy with it but is has recently been using oil. I gave it an oil change on June 1, 2017 and today July 11, 2017 the engine light came on. I took it to Autozone to get the codes and found it has no oil. 5 quarts in 6 weeks, way too much. I have been noticing more oil consumption ever since my check engine light came on in August of last year for the crank position sensor. When the light went on in August 2016 I called the dealer, gave them the code I was getting. I was told that I would need to drop the car off for a day or two so they can look it over, mind you it was under warranty at this time, but I told them that I would need a loaner car since I need to work. They did not have a loaner car and said it is a known problem with my car an it would be fine. I requested them to call when they have a loaner car available which I never got a call back. I contacted them a few weeks late in September 2016 and I got the same song and dance. Now it is July 2017, my warranty has run out and now I am going to have a huge bill for a known problem on this car. Is there a recall for the oil consumption on this year car?

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    General Motorsac suburban

    I have a 2015 suburban. I have 3 children under the age of 5. I it is July and for 3 months I have not have air. Why can I not get a condenser on my car. I paid over 60, 000 for My car and have no A/C. What are you going to do about this. I refuse to drive my children in this car. I will reach out in what ever means possible to have something done immediately.
    Lori rowland

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      General Motors2011 chevy malibu

      I have a 2011 Chevy Malibu with less then 90, 000 miles on it and my transmission is shoot. GM wanted almost $6000 to replace/ rebuild my transmission. My local #1 transmission specialist is charging me almost $4000 to rebuild my transmission. I was told that the transmission dying is not my fault. My transmission Specialist explained he has 2 other Malibus in his shop currently with the same issues. Evidently Chevy Malibus from [protected] have transmission problems. I was wondering since this is a know fact why is there no recall and or any partial reimbursement available for Malibu owners who get their transmission rebuilt with all GM parts??
      I was advised not to buy a used low milage transmission due to the chance of it dying as well.
      I would love to hear from you soon.

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        General Motorshi im eli for orlando florida, my complaint is about shock absorbers

        To Whom It my Concern,

        I purchased z06 w/ z07 package with the heavy duty suspension i spent with GM lot of money in corvette is my #3, now what's happen is that one of my z07 front right shock absorber leak. So I make appointment with the dealer and the guys keep the corvette for couples of days for repair under warranty. Call me for pick up my z06 w/z07 when im go home I check make sure the guy install the RIGHT SHOCK end i see they install the wrong shock in the right front side. That is unsafe because my corvette has heavy duty suspension and is 62% higher heavy duty VS the regular. So, on the left I have the original heavy duty and on the right have the regular shock that the dealer replaced. Can't drive that corvette with that wrong suspension the dealer install in the right front, I feel GM NOT IS SAFE IN THAT, I BUYYYY Z07PACKAGE not the regular one zo6 so before I take any legal follow-up I try to report to GM first before get any action, my corvette have warranty PLUS EXTENDED WARRANTY TOO SO WHY THE WRONG PART WAS INSTALLED?
        ATT:
        Eliezer Sanabria

        hi im eli for orlando florida, my complaint is about shock absorbers
        hi im eli for orlando florida, my complaint is about shock absorbers

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          General MotorsI have a 2014 silverado with only 18000 miles hand the ac has gone out twice=ce.

          My 2014 Silverado's ac went out while under warranty. They said they had to replace a hose that was leaking. I guess they replaced the hose. They may have just put more Freon in the system. Now a few months latter and the ac is gone out again. The dealer said it had a leak. I did not need a dealership to tell me that. They could not find the leak. So they put fron and dye in the system and told me to come back in two weeks. I guess they hope the dye will show the leak. They charged me $90- to do nothing but put Freon and dye in the ac system. The ac after an hour is not blowing out cold air. There are many reports out on the internet about Silverado's ac problems. Most seem to be a faulty hose. The dealers are replacing the hoses and installing a bracket for support. this problem should be a recall item. I do not want my compressor and condenser to burn out. what is your thoughts on this matter. This is disgusting for a American made auto! Thank you for your time and consideration with this problem.

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            General Motors — 2010 chevy impala ls

            On Friday, May 4, 2017 I contacted Gateway Chevy on 99th Ave and McDowell in Avondale, AZ to purchase another...

            General Motors — 2013 chevy malibu safety concern

            I own a 2013 Chevy Malibu. While driving 65 miles per hour on the highway, the car lost power (radio went...

            General Motors2015 chevrolet silverado

            My 2015 Chevrolet Silverado went to my dealer on 5/19/17 for 2 recall repairs and a broken condenser unit, all of which were on a national backorder according to the service department of the dealer I use, at the time I just left my truck there as I would be away for the following 2 weeks and would think a major vehicle manufacturer would not let a safety recall go unrepaired for that long, well I was wrong because upon my return my dealer informed me all parts were still on backorder, including my AC condenser unit which I was so excited to hear since we are in summer right now. I brought my truck back to the dealer on 6/14/17 and it was still another week before everything was fixed. I picked my truck up on 6/21/17 only to find that my AC was still blowing hot air even at its coldest setting, so I brought it back to the dealer on 6/22/17, only for them to find out the BRAND NEW condenser unit is broke, and my truck has been there ever since. I have now been without my truck for the better part of 6 weeks! Also as I follow up with my dealer they are telling me you won't even have the decency of giving them a time frame of when you can send them the parts they need to get my truck, which is only 2 years old, working properly. How can a major vehicle manufacturer be so negligent and incompetent to not be able to keep up with manufacturing parts for their vehicles, especially not even stock the proper amount of parts when you issue a safety recall? Clearly they care more about their profit margin than, not only the safety, but the satisfaction of their customers. I have owned 3 Chevrolet products through the years I have been driving, but this will be the LAST Chevrolet or GM product I will own, or purchase, and will look to another manufacturer who actually cares about their customers, who will actually back their products up. How GM earned any awards is beyond my comprehension.

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              General Motors2004 saturn ion

              Bought the car used 2 half years ago ran good, now my steering stopped working while I was driving, (I'm lucky I was pulling out of a parking lot) & now my air bag, check engine light is on & my horn stopped working. I had it towed the shop & they told me there is a recall on that problem but when checked the recall was done. So where does this leave me... No car to get to work & with a bill that I can't afford so what am I to do?

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                General Motorsambassadors

                We have started at the dealership level with a faulty product and seeing it is our vehicle we have concerns. We have what is commonly know to fm as "piston slap". They say they replaced all 8 pistons but we still have the same problem. After many discussions, we didn't get anywhere further at the dealership level. I have submitted a complaint via their website and was speaking with an ambassador named Katherine. She has not been returning my calls for over a week now with me leaving a message every day. This is how they deal with complaints?

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                  General Motorsblew moroe, no check oil, nothing just blew engine and gm wants 3k to fix

                  Hello my name is Matthew Gay I came in like 5 months ago with my father and we financed a gray 2010 Camaro LT with 70K miles on it in Southfield, Michigan at Serra Chevrolet of Southfield well today that is dead motor seized up with 85K miles on it. My question is with no warranty is there anything you guys can do ?. I have all paperwork for regular oil changes and the car never gave an check oil light or engine light and out driving one day it stop running while my family and I were in the car. Now the car is just sitting in driveway, the problem is The 2010-11 Camaro V6 3.6L engine had many problems with the lifters. Why go get an new or used engine when I may run into the same problem again. If you can help in anyway please contact me all payments been on time, this car gets me to work and takes of my family.

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                    General Motorssierra 1500 a/c and long list of other problems

                    I have a 2015 1500 Sierra. I have the Seat fixed 2xs, seatbelts, airbags, transmission, engine blow and now A/c condenser. No parts affable and not covered or recall. I have seen 100s of other people complaining Step up GM. If all these trucks are having the same A.C. problems recall the parts. Checking on NJ lemon laws. Also taken to sicial media for more people with this same problem. Maybe. a class action suit against GM will help

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                      General Motors2015 gmc yukon, air conditioning condenser not working

                      I purchased a 2015 GMC Yukon brand new. It currently has 58, 000 miles on it. I have had to replace the transmission once already. I am now experiencing air conditioning problems. I took my vehicle to the GM dealer to have the air conditioning fixed just to be told they cannot find me a condenser anywhere in the United States. I have been without air now for the 3 weeks with no hopes of getting anything resolved in the near future. The only way to have air is to put Freon in the vehicle every other day which is becoming a huge cost.

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                        General Motorseither the gm certified pre-owned warranty is a scam or you should expect your camaro’s door panels to fall off!

                        Buyer beware, according to GM, it is normal for the door panels on their cars to come off with less than 35K miles to the tune of $500 (Maybe I should feel lucky it’s a two door so only one more to fall off!).

                        Wow, I sure didn't feel this way initially but I guess I should have been smarter. I paid significantly more for a GM Certified pre-owned car and after only a few months and less than 1000 miles the driver door panel starts coming off. Apparently my first mistake was thinking that GM cars had improved from the piles of junk they were in the 70’s and 80’s, I don’t think I’ll make that mistake again!!! So I take my car to Simpson Chevrolet in Irvine to have it looked at and they tell me it isn’t covered under my CPO warranty, what! So then I call GM customer care (cough, choke, gag, anything but care!) and Dave first agrees completely with me that this sounds like it should be covered. Dave (won’t give his last name, I wonder why…) then calls me back after about a week and tells me that he spoke with the dealer and they confirmed the problem wasn’t caused by me (which I knew) but it’s also not a defect so not covered. Hmmm, being an older guy I can’t think of any of the many other cars (even two other Camaro’s) that have had a door panel come off but yup, according to GM and this dealer, this is ‘normal’ for their cars now (sure says a lot about GM craftsmanship). Convenient 'normal wear and tear' is the only thing listed at gmcertified.com that would allow them to charge me $500 to fix their poorly made car.

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                          General Motorsservice complaint

                          Hello,

                          I was told that lifting my truck would not void my extended warranty. My truck is only two years old and the transmission completely failed. Paradise Chevrolet will not honor my warranty and thats complete [censor]. I've been a loyal GM customer my entire life and all my vehicles are GM. I have family thats worked for GM for over 30 years and I was treated with zero respect. Both dealerships I took my truck to were unwilling to help or do anything for that matter for weeks and then did nothing. Now after paying the extra $2800 for the extended warranty which I was told would not void anything besides my chassy warranty they are charging me $4200 for a new transmission. As a family we own 12-15 GM trucks and cars. I never thought I'd switch over to Ford but this is just ridiculous.

                          Thanks for nothing,

                          A very unhappy customer!

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                            General Motorsservice department at mccarthy chevrolet in olathe, ks

                            Horrible service department. It was time for scheduled maintenance on my Camaro. I called them and asked for a price and what they would be doing. I was told it was a major mileage hurdle and that it would be $1000 for everything that needed to be done. I made sure and asked that it would cover everything and was assured that it would unless they found anything outside the list of services that needed repaired.

                            I scheduled the service and dropped off my car. I was told if they found anything additional they would call. No calls, except to tell me that my car was ready to be picked up. Imagine my surprise when I went to get my car and was met with a $1, 600 bill for the scheduled maintenance. No added items, just what was expected. Then they lay out the BS... "well, your car takes more transmission fluid than we allow, " and "our estimate didn't include disposal fees and taxes." "Oh, and we needed to spend some additional time tuning the engine." Really??? You don't know how much a car you service takes in the way of fluids? You don't know up front what the taxes and fees will be?

                            60% over their estimate and they didn't even have the decency to run it through their car wash. This service department is as bad as the moving companies that quote you low, pick up your stuff, and then refuse to give it back without paying considerably more. My next email is to Chevrolet. This service department is borderline criminal and doesn't represent the company well at all. STAY AWAY!

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                              General Motors2014 chevrolet silverado a/c

                              At about 50, 000 miles, the A/C compressor locked up in my 2014 Silverado. When I parked the truck at a restaurant, the A/C was blowing cold. When I got back in to leave, nothing but hot air. I took it to a local A/C repair shop expecting something simple. I was told the compressor locked up and trashed the entire system. They said it would be about $1900 to fix. Since I live in Florida and the weather is too hot to go without A/C, I told them to go ahead and fix it. About 2 hours later, I got a call from the repair shop telling me the A/C condenser was not available. This is a 2014 and the part is not available??? What is Chevrolet doing about this? I understand it is a widespread problem. Why no recall??? I'm still making payments on this truck and now I am stuck with a high repair bill (if it ever gets fixed) because Chevrolet uses substandard parts!!!

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                                • Bi
                                  Bill Sowder Dec 18, 2017
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  I have a 2014 Silverado 1500 purchased 12/13/14 (4 days over 3 years) currently has 47008 miles A/C blowing warm air 12/22/17. Chevrolet dealers said the A/C condenser failed leak all Freon out. The repair was NOT warranty $1, 555.43 and I requested the parts. Requested that the service writer inquire with warranty representative for recall status. Was told NO because the vehicle is over mileage by 1000 miles, "Very few failures on condensers" After a review of complaints "2014 Silverado A/C Complaints", not only was the condenser failing, A/C hose failure and compressor failures. I left Chevrolet for about 25 years because of quality control issues with parts and workman ship and engeering. I bought my first Chevrolet in 25 years. It is disappointing because I enjoy the truck, but I am concern this is a prelude to other issues. I just filed a complaint with Chevrolet 12/18/17 via [protected] and obtained a complaint # ** I worked for Chevrolet in Ocala late 70's and 80's and there were Chevrolet complete A/C recalls for evaporators, compressors, hoses and condensers on all models (MAJOR RECALL). You would think that Chevrolet would have learned from their mistakes, those who don't learn are destined to repeat history. If my memory serves it was all makes Chev, Buick, Pont, Cad, Olds. Major GM A/C Recall covered approx. [protected]. Many many millions of dollars parts and labor.
                                  Bill Sowder Ocala, Florida [email protected]

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                                General Motors — kelsey chevrolet 1105 east eads parkway greendale in

                                I called Kelsey Chevrolet dealership expressing an interest in a 1992 Corvette they advertised on Auto...

                                General Motors2010 chevrolet malibu/heritage chevrolet, chester va

                                Hello, my name is Adriane Carr and I wish to bring to the consumer's attention a dangerous recall issue regarding the 2010 Chevrolet Malibu.

                                I purchased my 2010 Chevy Malibu in the summer of 2014. Three months after having the vehicle, I noticed my brake lights would illuminate without the brake pedal being pressed. When I would press the pedal the brake light would go out. Essentially, it looked like I was riding my brake while driving the vehicle and not braking when in fact I was applying the brake. This went on randomly.

                                I took my car to Heritage Chevrolet in Chester and was informed it was a recall issue. They "fixed" the problem at no charge. Two years later (September 2016) I noticed the same problem occurring so I took it back to the same dealer and they again "fixed" it at no charge.

                                Again, in June 2017, I noticed that yet again my brake lights randomly illuminate while I'm driving and stop illuminating when I press the brake pedal. On June 19, 2017 I took my car for the third time to Heritage Chevrolet in Chester. Although I made an appointment, they had no record of it. I explained what was going on with my car and that it had been in two other times previously for the same issue. The gentleman who assisted me informed me that there may be a diagnostic charge. This didn't make sense to me since the problem had not been "fixed" permanently. After waiting approximately twenty minutes, the gentleman, Donnie Foster, hands me back my keys and tells me they can't find anything wrong. I told Mr Foster that it happens randomly. Again, he stated they could find nothing wrong and treated me dismissively. He stated that should it happen again and I'm in the area to bring it by.

                                On June 23, 2017 I took my car back to Heritage Chevrolet to show them that the brake lights were on while I was driving. I work in Sandston and rode to Chester with malfunctioning brake lights. I brought with me a letter from Chevrolet that states in part "some 2010 Chevrolet Malibu vehicles may have a condition where increased resistance in the body control module (BCM) connection system can result in voltage fluctuations or intermittency in the brake apply sensor (BAS) circuit that can cause brake lamp malfunction. Specifically, the brake lamps may either illuminate without the brake pedal applied, or turn off when the pedal is applied" Heritage Chevrolet didn't want me to turn my car off for fear the brake lights would not be on when it started back up. They claimed that the technician who looked at the car on the 19th had to be the one to service the car again but that he was currently working on another vehicle. My vehicle is still running while I wait for the technician. I was asked if I could leave the car overnight. I replied no because I had to go to work the next day. I was not offered a complimentary car.

                                Finally, a technician came to my running vehicle with a laptop and did something for all of five minutes. The brake lights went out and I was sent on my way. Before I got home, which is ten minutes away, my brake lights illuminated without me pressing the brake pedal.

                                The next day, June 24, 2017, I started my car to go to work and my brake lights are illuminated. My husband took the car back to Heritage Chevrolet that morning and was told he had to make an appointment for Monday (the 26th) at 8.

                                Today, June 26, 2017, I took my vehicle to Heritage Chevrolet and was asked by Mr Foster if I had a ride as it may take all day before he even gets to the vehicle. He stated that he informed my husband of this. My husband said he did not tell him this.

                                Mr Foster seems determined that I will have to pay something for this to be resolved. I just spoke with him at 4:15 pm after having had my car all day. Now he is saying he may not know anything until tomorrow morning

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                                  GMC2012 gmc terrain

                                  On May 25, 2017 our 2012 GMC Terrain 2.4L engine went out on us. Exactly 4 days later we received a recall/extended warranty letter in the mail stating that there is oil consumption problems with the 2012 Terrain 2.4L engines. We contacted our local dealership and had it towed in. We found out that the exact problems that caused our engine to go out were the exact problems stated in the letter we received. The extended warranty covers up to 120, 000 miles...we are at 124, 000. Only 4, 000 miles. I still feel this error is the responsibility of GM to pay for. We provided proof of regular oil changes and the oil bought to top the car off several times. We were always on top of the upkeep of our car. Now we are stuck paying a $280/month car payment and $200/month insurance on a car that doesn't run. On top of trying to come up with $4, 000 to fix this problem.

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