General Motors

I responded to an ad on the Cars For Sale site for an 1981 Jeep CJ5 offered for sale by Hulett Motors in Camdenton Missouri. I had numerous emails and telephone conversations with the sales consultant Jon Liou concerning the condition and driveability of this vehicle. The Jeep being sold had no rust on the frame, no problems mechanically and to quote one email " this is not a project jeep". It was the fact that the vehicle was being sold by a GM dealership that prided itself on its 50 year history of sales and service that convinced me to go ahead with the purchase. The price agreed to was good based on the information I had believed to be accurate. I also have a copy of the Missouri Motor Vehicle Inspection Approval Notice issued by Hulett Motors as an inspection station stating no defects. When I finally got the vehicle in my possession and to my mechanic for a safety inspection is when its true state became apparent. The brakes needed a considerable amount of work to meet the minimum inspection guidelines. The most devastating part was the amount of rust on the jeeps frame. An inspection by a body shop to patch the problem areas came back as a total frame failure. I sent Jason Hulett ( dealership owner) this information and was told that "the vehicle was sold as is" and "the price it was sold at made it VERY competitive in the market." He also said "the Jeep was fully inspected by our GM certified technician and fully passed the requirements set forth by the state of Missouri to pass inspection". This statement itself does not support the "as is" classification he is saying the vehicle was sold under.
He would not answer for the fact that his dealership had lied about the vehicle condition to make a sale and issued a passed inspection notice. I am now having to have the frame replaced at a cost equal to the selling price of the jeep, or sell the vehicle "as is" which it should have been advertised as initially. Do not trust this dealership to stand behind its sales and be wary of any certification generated in house.

I have a 2008 Buick Enclave. I purchased it used March 2018. From Jeff Wyler Eastgate Automall. I purchaced a extended Electronics warranty. the salesmen and the underwriter BOTH said "yeah you want to have that electronics warranty there is a lot of electrical parts inside there that probably cost a lot to replace." I return July with the complaint that the stereo sound, door chime, turn signal, navigation, and Onstar, has no sound. I was then informed that the extended warranty I purchased for this type of issue, only covers electrical parts on the motor. So, I purchased a warranty to protect all the fancy electronics inside my car, to be told that it does not cover ANYTHING inside the vehicle. I was misled at the signing. When multiple people said, and I quote, "Yeah, you definitely want that warranty those electronics are expensive to replace, one little sensor or button in there could be $200" now I have a factory amplifier that has been tested and is bad. That my so called warranty will not cover. I have read multiple complains on many forums and it isn't considered a recall. I am very upset that I purchased this vehicle with all the bells and whistles. or in Dealership terms "fully loaded" yet I cannot contact Onstar in the case of a emergency, I can not listen to my Sirius XM that I pay for every month, I can not use my navigation, that the car comes with, nor can I use the navigation provided by Onstar. I do not have chimes for seat belts, low gas, too close alarm for backing up. this is very Frustrating! I have 2 small children. Both under the age of 4 and in any situation I am unable to contact emergency personal due to a faulty Amplifier. I feel that this is a issue that should be resolved by GM. The car may only 10 years old but, the car is only 6 months in my possession.

In April 2018, we went to Milnes Chevrolet, Imlay City MI to look at new cars.
We found a 2018 Equinox that we were interested in but did not like the chrome trim in the front seat because it was blinding when the sun hit it. We showed the salesperson, Kyle Smith, the trim on my 2015 Equinox that was brushed nickel trim which was dull and did not reflex the sun. Kyle assured us that they could paint the trim on the 2018 Equinox. He said we could pick out any color we wanted - to match the trim of the stitching in the seats or whatever we wanted.
After we signed for the 2018 Equinox on April 13, 2018, he told us that they could not paint the chrome trim. We signed a "WE OWE" waiver.
The waiver read:
Chrome Trim in Front Seat Area - Paint Duller Color *
This waiver was only valid for 30 days. We called continually within those 30 days and nothing was done to take care of this problem. We called up to and including last month because Kyle said he would get back to us.
Kyle Smith told John that he found an outsider to take care of this problem but there would be no guarantee or warranty on the work done. The only other offer that was made by Kyle was to Tape the Trim but there was no warranty on this if anything happened to the tape.
We financed $29, 812.72. This is a lot of money to have a car that we have a problem driving because of the glare from the sun shining on the chrome.
We would have never signed for this vehicle had we known that this problem would not be taken care of!
Please advise. Thank you in advance.
John and Deborah Morgan
2362 Long Lake Road, Lapeer MI 48446 / [protected]

Purchased a certified remanufactored transmission on 9/10/2018. Received trans on Wed. 9/12/2018. Transmission was installed on 9/17/2018. Mechanic said that there is a problem with shifting ( it's an automatic ). Something inside was not working right. Trans come with warranty and the next 9/18 I took it to dealership ( Bellamy Strickland in McDonough, GA) and they are saying it will be at least a week before they can look at it. Next day service advisor and the detent cable was bad; mechanic who installed said and showed me this cable and that it is working fine. Dealership wanted over $300 to replace. I chose to replace myself even though what mechanic said and also a Chevrolet parts guy ( I took old cable out and took with me) agreed the cable was in good working condition. I purchased new cable anyway and installed some day 9/19. Told Bellamy's trans mission guy (he gave me my key to test drive) that transmission was still doing some thing. Now they are still telling me a week out. This isn't right. They started to do trouble shooting and when I choose to do the unneeded repair now they refuse to look at vehicle. Seems they started repair workorder and when I did my own repair ( cable from GM cost $60) now that have put me off.

We own a 2012 Chevy Volt, VIN 1G1RD6E40CU127136. On 9/24/18 my wife took the vehicle in to have the oil changed and to have the service department at Apple Chevy in Orland Park, Illinois to look into a "Service High Voltage System" warning light that came on a few days earlier.

The dealer initially claimed that the car had experienced a power surge and that the repair was not covered by warranty. We plug the car in at home, the charging unit is fine, there are no other issues with any electronics at the house, and the house has a whole house grounding system. We also have a smart meter and when we were about to contact our electric provider the service department backed off of the power surge claim. Instead, they proceeded to tell us that the component that needed to be replaced was not covered by warranty. We asked how could that be, given that 161 component parts related to the Volt's electric system are covered by the 8 year, 100, 000 mile warranty, and we also informed the dealer we'd like the failed part back to have it inspected. Then my wife was told that the car's computer required an update, at a $290 cost, and that wasn't covered by the warranty. That price was dropped to $149.95 when she complained. We also asked for the error codes, which were P0AA6, P1FFF, and P1E00. The dealer then contacted the district manager (they claim) and determined that the repair (whatever it was) was covered by warranty.

We were also informed that they recommended a coolant flush (for $159) and some work on the brakes (rear pads and rotors for $496.84 and brake flush for $134.95). She just had the dealer do the oil change done, and they purportedly repaired the issues with the error codes, and she left with the car.

The entire experience really has a foul sense to it. Apple Chevy is, at best, very incompetent (a service bulletin addressing the error codes pretty clearly shows its a warranty issue, and that bulletin was provided upon request). Alternative, this was a blatant attempt to rip off the consumer (and possibly also take advantage of a female going in for a car repair). We both suspect the latter, although incompetency is not being ruled out.

Many people don't trust car dealers and their service departments, and based on our experience, with good reason.

Gm dealer had trailblazer 6 weeks unable to repair or locate problem no loaner or rental available no info on what they did or where to get fixed no communication with supervisors or tech no response from owners at Jones Gmc in Savannah TN, only people willing to talk are sales, treated very poorly service dept unwilling to help tried to return vehicle without brakes didn't take it in for that! need answers

A known problem with the instrument cluster which is a safety issue when you consider the speedometer, tach and fuel guage no longer work. This should have been a recall item and I would like mine replaced. I have notified GM in the past and they have declined due to higher than normal mileage but it started malfunctioning with 40k miles. This should be repaired before an accident and lawsuit eventually occur.

Starting at 18, 000 miles my truck started learching and surging at low speeds, it was difficult to drive in the city. My fuel milage went from 20 mpg. to 13 mpg. I have had it in to the dealer 2 times and they said there is nothing wrong. They said it is my driving habits. I have found that if I drive the truck in a low gear at 3000 RPM for 20 to 30 minutes my milage goes up. I need to do this every 150-200 miles. This is very frustrating as well as expensive. If this is the norm you should be telling customers that the Duramax is not made to drive in normal City- Highway conditions. I live 10 miles from Helena so its not like its all city driving. I would appreciate any information you could give me,
Thanks for your time
Don Eblen
Triple E builders
Helena, Mt. [protected]
Dealer: Chevrolet of Helena Mt.

Just wanting to know why diagnostic fees are so high? If you need service the money doesn't go towards prepares. Also why a fee for every issue? At some dealership a loaner are free some you have to put a deposit on hold. I have had a leak on my sunroof repaired being the third time since I have had the truck. The other two times with being very disappointed and frustrated general motors has paid for it. Not understanding why the roof keep leaking

I don't believe there was a recall for the Equinox just shutting off while driving the car.
If there was I never received a letter. I purchased three Chevy's 2 of them were Equinox. I will never buy a Chevy again. I almost got hit in the back several times due to the car just shutting off when you slow down. It also cost me $450.00 to fix it.
I don't feel this is something the consumer should be paying for. I also read several people having this issue with the Equinox.

July 17, 2018, while on vacation somewhere in the middle of California, my vehicle shut down, engine light came on and had to pull off the side of the highway. Unable to start the truck, I called for a tow to the nearest GM dealership for diagnostic check and used my AAA membership (vehicle beyond bumper to bumper warranty). 57 miles later and a $877 towing bill, my family and I arrive at Steve's Chevrolet in Chowcilla. The diagnosis was a complete fuel injector malfunction sending metal into the fuel system causing the need for a complete fuel system repair (appx. $8000). Thankfully this fell under the power train warranty. I contacted GM reference the tow fees, and they advised I should have contacted GM roadside assistance instead of another tow service, even though I had no idea this was a warranty issue. I submitted the tow bill, proof of purchase and my vehicle registration as requested. Steve's Chevrolet submitted all paperwork per your request. Two months later I get a refund for $235 and was told by GM, I was lucky to get that. They are standing by that I or any other customer with a malfunctioning vehicle should know when a malfunction falls under warranty and call roadside assistance. All I am asking is for GM to do the right thing, Refund the entire tow cost, since I have found this problem to be extremely common. How is the common citizen to know when a vehicle malfunction is going to fall under warranty, especially when the vehicle is outside the standard bumper to bumper warranty? A dealership near me has stated they are repairing this type of problem twice per week minimum. Claim number 8-[protected]

I had my 2017 GMC Sierra sent to Bill Cramer GMC for repairs after an accident due to my belief the a GM dealer would be best equipped to do quality/timely repairs. My vehicle was taken to Bill Cramer GM on 06/29/2018 and approval to repair was provided by Progressive Insurane on 07/05/2018. The estimates showed 108 hours of labor. There have been 2 additional requests to Progressive for expanded scope due to additional discovery. Both times Prodressive was prompt to respond and approve. The original completion estimate was repairs being completed on 07/27/2018. On 07/25/2018 I was contacted by Progressive stating repairs would be completed on 08/17/2018. I was upset but understood the slippage of schedule due to discovery of additional scope. On 08/16/2018 I called Bill Cramer and was told it would be several more weeks. At this time I was told there was additional discovery and could not be provided a date. On 09/04/2018 I visited the dealer to lay eyes on my truck. I was shocked to find that only a portion of the rocker panel had been cut away. The repair shop manager stated that all parts were there and the cab and dash would need to be removed to make the repairs. I was told it would be another month.

I returned to the dealer on 09/17/2018 to find only work that had been performed was the cab was removed but dash was still in the cab. The performance of this GM dealer is completely unacceptable and I have never experienced this type of performance in the last 36 years of being a loyal GM buyer and owner. I am currently the owner of 3 GM vehicles that were purchase new and I am due to replace one. My question is does GM have different standards in Florida than Illinois? Every transaction in Illinois the dealers are concerned about getting all "5" on the satisfaction surveys. If there are different standards in Florida I will no longer be buying GM products. Please get involved with Bill Cramer GMC to ensure the right focus is placed on the repair of my truck. No one should ever have to wait 3 months to have a vehicle repaired.

I purchased my 2005 Corvette Coupe from Vaugh Automotive in Ottumwa, Iowa late March, 2016. The vehicle had 11, 500 miles on it & presently has approximately 39, 000 miles on the odometer.

The problem is that, quite frequently, the vehicle won't come out of park. I've researched this on various web sites. There appears to be several different fixes for this problem.

Since this is an obvious problem on many C6 Corvettes my question is. Why has there not been a Recall to fix this problem? It can cause great danger to the driver & passenger & is extremely frustrating to the owner/driver of the vehicle.

The problem is getting more severe the longer I drive the car! I'm expecting no less than to receive a notice from General Motors to take the car to a reputable General Motors Dealer to have this problem repaired at no expense to me! Waiting to hear your response!

Sincerely,

Noel Mues
P.O. Box 541
405 Main St
Arapahoe, NE 68922
[protected]
[protected]@unl.edu

I am the owner of a 2015 Cadillac Escalade premium edition. Since I purchased this vehicle in 2016 I have had nothing but problems. Initially I was noticing problems with my transmission especially at take off. I have taken the escalade in on various occasions and have been told various times there was "nothing wrong with it." At one point I had a reprogramming and torgue convertor change which still did not correct the problem. I then had my power steering go out while driving which almost caused a collision. Then my air conditioner went out and my vehicle was in the shop over a month waiting on a compressor which was on back order. I also again asked for transmission to be checked since it was still having the same problem. IN the past 6 months the chrome has started peeling off of all of the wheels and NO abrasive chemicals have been used on the vehicle. My side panels on the interior doors began to come loose and the door lock cover on the drivers side broke off. Now the vehicle is back in the shop as the ride was quiet bumpy and am being told the strut is locked up and needs changed. Also being told my transmission, which yes I complained about yet again, now needs completely changed out. I have had enough of all of the problems with this vehicle. I have made attempts to discuss with dealer and have yet to find a solution. I no longer want to pay for a $100, 000 vehicle that appears to be put together no better than a $5, 000 vehicle. This is unacceptable for a cadillac. I am asking for assistance in this matter as my vehicle is now outside of warranty and the extended warranty is calling this all a pre-existing condition considering my previous complaints.

I took my car to Capitol Cadillac in December 2017. I spent 3500.00 dollars for repairs they rotated my tires from front to back, They are not suppose to rotated my tires that way. I drove my car like that for nine months. When I went to get my oil change at Just tires they told me my tires was rotated wrong. I called Capitol Cadillac took my car their they acted really stupid my gear shift was acting up and I thought it came from the tires being on wrong. They never apologize they charge me for rotating. I will never take my car to Capitol Cadillac nor will I referr my family and friends they make to many mistakes he said if I was having problems why didn't bring my car back. I have been in NC taking care of my mother. They to charge me to look at the gear shift no way, the will never touch my car./
Barbara Cain
[protected]

To whom it may concern, let this serve as a formal complaint of yet another GM dissatisfied customer. I currently own a 2016 GMC Sierra 1500. As of today, I have experienced a loud knocking noise coming from the rear end leaf springs/ shackles area 4 times over a year and half, that GM is well aware of. The first 2 trips to the service department resulted in replacing the leaf springs, which did not fix the problem for long. The last times resulted in a grease being applied to the areas where the noise appeared to come from. Due to the abundant posts and forums related to this issue, it's obvious something has got to be done. It is unbelievable how GM proudly claims to employ some of the worlds leading techs and designers and sells the best vehicles on the road, but cannot come up with a resolution to this ongoing issue. Additionally, it is infuriating that the only fix GM can come up with is to apply lubricant to the leaf springs in an attempt to quiet the noise and the dissatisfied customer. I place no responsibility on the dealership for they are just as confused and embarrassed as I am. Included is my contact information if you wish to contact me regarding how dissatisfied I am, but I completely do not expect any response.
Aaron Lewis
[protected]
[protected]@att.net

This vehicle is 168 days and 2249 miles out of warranty and the A/C compressor breaks. I requested reimbursement from GM due to the short time the vehicle has been out of warranty . After speaking with 3 reps that had to research the issue with the dealership they determine that due to the vehicle being out of warranty they are unwilling to cover the cost. First of all, you didn't need to research that with the dealership - I gave you the VIN and mileage and should have been told at that time that it would not be covered. Second, our vehicle is not the only vehicle with these issues - there are quite a few unhappy customers with this year/make/model vehicle with the same issues. This is not right and we will no longer be purchasing vehicles from GM!

Very sad for a company with the mission statement - "Dedicated to provide products and services of such quality that our customers will receive superior value while our employees and business partners will share in our success and our stock-holders will receive a sustained superior return on their investment. It is apparent you care more about your employees, business partners and stock-holders.

I have contacted both my dealer and the Buick help center in the last month. Regarding a worn leather drivers side seat back in my 2016 Cascada. This vehicle is 1.5 years old with 5000 miles and was purchased new and is driven only in the summer months of western New York.

Both have said it is NORMAL wear and tear not a manufacturer defect. While I understand the concept. I still say someone made a bad material choice. Really at 5000 miles no material should not be wearing on a $30000 automobile. Would like it repaired for free.

I would like to begin by stating that I have no issue my dealer.
They have done everything in their power to try and help me with the issue that I have with my Cruze Eco.
The vehicle is a 2012 and the warranty expired in October of 2017.
A number of months ago (August) my engine light went on and the code that was searched/found was P0299.
I have found that this code and the issue at hand - a failing turbocharger - is a known issue with the vehicle and engine.
My dealership is powerless to deal with the matter - they have tried.
Part(s) have been ordered and I am awaiting their arrival and to have the repair affected.
The overriding issue is this...my turbocharger is failing, my mileage is being affected and I have to worry about my safety while operating the vehicle on the highway.
I have to worry about my 17 year old daughter operating the vehicle; and my wife.

AND THE ISSUE IS ONE THAT GM KNOWS ABOUT BUT WANTS ME TO FOOT THE BILL FOR!

The parts were ordered by my dealer on August 8, 2018 and have not yet arrived because they had to order six (6). They had to order 6 because, as I said, the issue is known.

I look forward to being contacted by someone with regards to my issue.
I get on well with my dealer and would be contacting them if I felt the issue was one they could deal with.

Respectfully,

Jay DAVIDSON
45 Caleche Avenue
Courtice, ON, CAN
L1E 3C9
[protected]

Question: How many designers does it take to change a headlight bulb in an SRX?
Answer: None! They know they've made a simple task ridiculously hard, so they won't even try!

I've worked on my own cars all my life. I work on the classic cars I've collected from the 40's, 50's and 60's as well as my modern daily drivers. Headlight or headlight bulb replacement has always been a pretty simple task...until I had to do it on my 2011 Cadillac SRX for the first time! Having to remove the entire air cleaner assembly and the fuse box just to gain access is rediculous! And then the wire is so short once you get access it's still hard! Would adding 1-2" more of wire been too much to ask?
It almost seems like it was done on purpose to force the average owner to have to go to the dealer for this simple maintenance procedure.
Very disappointed in GM!