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Cars, Parts & Vehicles General Motors Customer Service 2010 gmc terrain transmission

General Motors — 2010 gmc terrain transmission

1
A Feb 13, 2018 Review updated:

I am filing a complaint about my transmission that blew out with 110, 000 mi. Which was conveniently 2, 000 mi. Past my powertrain warranty... This car was never beat on, never slipped out of gear just blew out, out of nowhere... To be honest there have been other issues that needed fixed too. The vehicle has been in the shop more than on the road and quite honestly I will never buy a gm product again with all the problems I have experienced... I have been lookong into other people's experiences with the same vehicle and they are having same issues... First, why is there no recall and second, why should I have to pay for this when I already paid top dollar for this junk vehicle

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  • Sh
    Shaun R. Feb 13, 2018

    Hi Adam. Appreciate reading your concerns. The Terrain is one of GM's most popular vehicles.

    Was your Terrain purchased new? Do you have any additional warranty coverage, whether from GM or a third party, on the vehicle?

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    Adam K. Wilson Feb 13, 2018

    @Shaun R. The vehicle was purchased with 58, 000mi. Our extended warranty went 50, 000. It ended on 108, 000mi i had 110, 000mi on it when the transmission went...i was under the impression it was still under warranty but apparently wasnt...the vehicle ran fine with no slips no problems and just went out at a routine start from a stop sign with traffic...i havr my child with me at all times, it was never beat on, previous owner was and old fella. The vehicle is in near perfect condition besides the transmission..its been all problems..earlier fix was it was leaking exhaust into the vehicle, we were getting sick..airbag issues..radio went out, my power window seems to be going out..all which have been fixed at dealership where i purchased vehicle from, and service records

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  • Sh
    Shaun R. Feb 13, 2018

    @Adam K. Wilson It's wonderful to hear you're so fanatical about your vehicles. I'm the same way.

    Do you purchase the unit directly from this "old fella?"

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    Adam K. Wilson Feb 13, 2018

    @Shaun R. No, from dealership, fillback in boscobel Wi.

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  • Sh
    Shaun R. Feb 13, 2018

    @Adam K. Wilson Depending on the Terrain's configuration, if it's in absolutely perfect condition, the overall value is likely around $7000.

    How much have you been quoted to have the transmission replaced?

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  • Sh
    Shaun R. Feb 14, 2018

    You responded, "$4100"

    Reviewing all the options, I wish I could give you a clear cut solution.

    As it sets, the Terrain has very little, if any value. By replacing the transmission, based upon the description you've given the vehicle, you gain more value within the Terrain, than what you put into it. Logically, one would suggest you go through with the replacement of the transmission, even if you were to sell it immediately -- let alone if you were to continue driving it.

    I hate to suggest this, but do you have an independent mechanic in your area that you know and can trust? It may be worth getting a second opinion on the vehicle knowing it is outside of warranty coverage.

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    Adam K. Wilson Feb 14, 2018

    @Shaun R. I cant keep paying money to have it towed to other places...i owe 14k left on the vehicle.. selling is not an option...i will lose out my [censor], pardon my language

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    Adam K. Wilson Feb 14, 2018

    @Adam K. Wilson I had remote start and 800$ tires put on this vehicle because i planned on keeping it awhile...look i am a songle parent, my fiancé ledt me with double utility bills.. behind payments on the vehicle which i finally caught up on... it's been never ending.. this isn't fair by all means

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    Adam K. Wilson Feb 14, 2018

    @Adam K. Wilson Obviously your company isnt going to help for your faulty product...i am done talking..customer service and your product is garbage...i will lemon the vehicle since i have all the info i need..if i cant do that i wont make another payment, i ll tell the bank to go pick it up and do what they want with it and i ll buy a $500 beater and it wont be a GM product thats for sure!!! Worst decision ever to try GM vehicle...i ll make sure to throw some terrible reviews in there as well on your so called "best product"

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    Shaun R. Feb 14, 2018

    @Adam K. Wilson Hi Adam. I'm sorry you're so frustrated.

    Let me clarify, I own no company and make no representations to the same. My only hope was to assist you through this difficulty.

    You will do, I'm sure, what you wish. I'd sincerely suggest not making rash decisions, especially based upon short term anger.

    If you still owe a bank for the vehicle, I'd highly recommend staying on top of the payments. Banks aren't likely to just walk away from debt. They have a large variety of ways to collect, even if it's years down the road. At the very least, it will destroy your credit. Few of us are able to live our lives on a cash only bases; but that's the path you're going down. Anything you're able to finance will be at ridiculously high percentages. Ultimately it will be cutting off your proverbial nose to spite your face.

    Junking the vehicle is understandable, but I could still see you being able to sell it for more than the $4, 100. From an investment standpoint, you could put the money into it and then immediately sell it, pocketing the few thousand in difference.

    If you were to check with a good, local mechanic, I could see you getting a new transmission for less than $3000 - even less than that for a rebuilt.

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