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CB Appliances Rheem Complaints #2-21
Rheem

Rheem review: Dont get rheemed

C
Author of the review
9:26 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased my tankless direct 5 years ago. Roughly in the first year it started throwing error codes. I tried several times to make contact, both by phone and by email. I finally reached someone through email because of a bad review I left. The person immediately gave me a runaround on the reason for the error code and said it wasn't the product. After several interactions he got what he wanted and that was for me to just go away. I spent several years running up and down my stairs resetting the system to take a hot shower. I am now 66 doing chemo and can no longer do the shower marathon needed. I called a service person to check it out and they told me it was the flame arresters. (not what the rheem tech told me) by now I am down to just the parts paid warranty so told them to fix it. Just as stated in many of the other complaints is that rheem does not have the parts and suggested we search the internet and send them a parts bill. Of course they would, they have gotten out of the labor part by running this customer around. Very poor everything.

Recommendation: Do not purchase a Rheem

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View all Rheem reviews and complaints

  1. Rheem Contacts

  2. Rheem phone numbers
    +1 (800) 621-5622
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    Customer Service, Warranty & Parts
    +1 (800) 432-8373
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    Technical Service
    +1 (334) 260-1500
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    Water Heating Products
    +1 (866) 720-2076
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    General Information
    +1 (800) 255-2388
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    EcoNet Customer Service
    +1 (479) 646-4311
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    Heating & Cooling Products
    +1 (805) 278-5300
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    Pool & Spa Products
    +1 (256) 259-7400
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    Commercial Refrigeration
    +1 (336) 495-6800
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    Replacement Parts
    +1 (800) 268-6966
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    Canada
    +61 296 849 100
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    100%
    Confidence score
    Australia
    +61 130 013 2950
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    100%
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    Australia, Pool Heating
    +64 98 290 200
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    100%
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    New Zealand
    +65 68 721 161
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    100%
    Confidence score
    Singapore
    +971 42 525 833
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    100%
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    UAE
    +54 114 896 6000
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    100%
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    Argentina
    +55 113 025 0707
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    100%
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    Brazil
    +56 228 705 064
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    100%
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    Chile
    +52 555 344 7400
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    100%
    Confidence score
    Mexico
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  3. Rheem emails
  4. Rheem address
    1100 Abernathy Road, N.E. Suite 1400, Atlanta, Georgia, 30328, United States
  5. Rheem social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 13, 2026
  7. View all Rheem contacts
Rheem Category
Rheem is ranked 31 among 270 companies in the Appliances category
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