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CB Appliances Rheem Complaints #2-21
Rheem

Rheem review: Water heater

T
Author of the review
2:05 am UTC
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New water heater worked for 1 day, technician came with new part, said it was not going to work because the "TRD" was broken, was on backorder not expected till 8/8/2026 or later, already 10 days without hot water. The new water heater was a 40 gal natural gas item, same as old one being replaced new unit fits in same hut, same size 26x24, technician said it was too small for new unit, I argued it's not, they are ordering new "TRD", he told whoever he's talking too about the size, he told me she said she was not going to ship new part until I get new hut.
Do I have to get new hut? ($300.00), doesn't sound right!

Desired outcome: I hope I don't have to get new hut for service of broken water heater.How can someone deny me service because of what they say, specs on water heater document says 1" on sides, 0" on rear, it complies with that.

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