General Electric

I am the proud owner of a GE Front Load Washer and Dryer. It has served me well of the year and I have recommended the GE Brand to my neighbors in my subdivision. Grant it, my unit is not new, things DO happen with age.

On Friday, my washer stopped draining. I called the GE Repair line and scheduled an appointment for service. ALL aspects of the unit worked wonderfully until the drain stopped functioning. I took towels to soak up the standing water and unplugged the unit until the scheduled repair could be completed.

Well... TODAY the GE Repair person came by. It was not the gentleman I am used to seeing - but a repair is a repair - or so I thought. Everything SEEMED ok. He removed the lower plate on the washer and asked for a bucket. In addition to the water that came out - it appeared to be a gain like substance similar to sand in the drain. He asked me if we had gone to the beach - while African-American's DO go to the beach I assured me that we did not have sand to recall to have been built up in the drain. He then surmised that perhaps it was a rug and the backing on the rug produced sediment. (Who knows?). I was given a bill for over $200.00 and expected "life as normal"... until after paying for the repair he said I should NOT use the unit again. I was rather confused since the basket in the unit NEVER made any noise - and as far as we could tell - except for the drain everything was ok with the washer. I asked him how long would it be before I would need a NEW washer, he insisted I would NOT BE ABLE TO USE THIS WASHER ANYMORE. Still a bit confused, I allowed him to proceed so that he could GO! He gave me a receipt and a form to get $50 (or slightly more) on a NEW washer and he went his way.

ASSUMING that since the drain was the only malady on my machine, I put two towels in the washer as I was grateful to have my machine fixed. THEN---- the basket started KNOCKING and smoke was everywhere. Needless to say, I had to unplug it and off I am to BUY A NEW

Herein lies my problems. If he knew that this washer model had the likelihood of being broken beyond the drain - I would gladly pay for his trip to my home - and NOT paid for a drain repair for a machine that ONLY had drainage problems. I went to Lowe's and recounted what happened and without stating my grief - the appliance salesman agreed with me that this repair person likely sabotaged the event in order for me to BUY A NEW WASHER. I am woefully disappointed that I need to look for a new washer POST REPAIR OF MY PRESENT WASHER. I wish I had asked someone OTHER than a GE Certified Repair person to come to my home. This gentleman is why people choose competitors - he was the exemplification of poor customer service.

I must now weigh my options in making a purchase I was not prepared to make. It is grueling to think that there was nothing wrong - although in time, the basket could produce problems as this is not a new unit - BUT it was a reliable unit that performed well during normal usage.

Back to Home Depot or Lowe's with my frustration in tow. I will believe forever that this GE Certified Repair person DID SOMETHING TO MY WASHER TO CAUSE IT NOT TO WORK. I assure you the unit worked fine - EXCEPT for the drain BEFORE he came by my home. I need to get rid of a broken washer, a pedestal (that he could not open for me) a dryer and its pedestal as I want a matching set in my laundry room. This faulty repair will go down in the record books as a lesson I learned "the hard way".

As I weigh my options in my next purchase, GE may be a favorable contender BUT relying on GE for repair is no longer an option. I am still clearing out the smell of smoke from my house!

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At the Boston Pizza at 2910 Major Mackenzie Dr. East Markham, I went for nachos and wings and with friends and it was the worst that I have ever had. We orders a Case of wings and there was no way it was near 3lbs. the box was less than 1/2 full. Wings were small, not meaty, dry, and the hot sauce was ok (below average). The nacho's chips and toppings were skimpy for a large. There is more topping and a little Cesar's Pizza. I work across the street and because of this experience will never come there for wings / nachos there again. For such a huge profit items why is the Quality so low.

I own several GE appliances. My GE profile slide in range had an element light that stayed on and my GE microwave had fan that stayed on as well. I viewed the internet and basically both were minor issues. So, I contacted GE customer service and told the rep what I needed. I was scheduled for May 1 from 8 am to noon. I waited 4 hours and 45 minutes. The repair man had no explanation or apology for being late. He entered my home and asked about my pets. I told him that my pets were put up. Then, he asked, "Where is your husband?" I refused to answer. He walked in my kitchen and never looked at the stove or microwave. I told him what was wrong with the stove and he replied, " I do not know how to fix it? You need to call back and a technician will come out to fix it at $593 for parts." I told him about the microwave, he said. "That is not on my order." He refused to look at it. He told me to call the rep and reschedule the appointment at another charge. He told me to purchase all new appliances and that GE products are "JUNK". He proceeded to tell me that I owed him $109 for the visit. His stay was less than 3 minutes. He grabbed my credit card and charged me. I contacted GE and they refuse to assist. The repair man signed my credit card receipt. He laughed at me and said, ' I knew you were not going to pay to have it fixed. You woman are all the same." He ran out of my home. I contacted the BBB and customer affairs. I purchased all new appliances from Lowes. All GE products will never enter my home. PLEASE ladies, beware of this type of repairmen. He had no intention of ever fixing my appliance. He came for the sole purpose to rip me off. I am a senior citizen woman. He took advantage of me. SHAME ON GE.

I bought the range on January 15, 2017 at Home Depot, # H6408-28362. It was installed in March 15, after my kitchen remodelation was finished. A week or so later I requested service from GE [protected] because the oven did not reach the temperature it registered on the panel. On March 31 the GE technician made adjustments to the oven temperature. It did not solve the problem so a second request for service was made on April 3. The technician arrived on April 7, checked the appliance and diagnosed a change parts. He placed an order for parts UB27x26743 and UBorX26792 on April 10. Today, May 3, I called and was informed that the parts will arrive probably next week and sometime the week after the new parts will be installed. The "Service"Dept. offered a guarantee extension, but I am still waiting for their confirmation call.

Two months after the installation of a new GE stove/oven I have not been able to use it with satisfaction. I would like a money reimbursement or a new range.

I tried to contact them by phone for the price of a service call. Was told the system, entire system was updating! Yeah right...

And, the woman was hard of hearing when, I told her to just connect
The call to customer relations. She ignored me saying "if we get disconnected" with the phone number over and over.

Very poor service all the way around.
Do not buy ge products.

Purchased GE Dishwasher from PC Richard voice #[protected] on 2/19/17.
I have experiences bad service from the technician and the issues is still not fixed after his two visits at my home.
I have taken two days off from work. Me and my husband experienced very poor customer service skills from your representative "Ronald " (he said that was his name, his # he said was 772, his NY plate numbers 90378-MC )he just does not care about fixing the problem.
I have shown him the video of the leaking dishwasher he kept ignoring my concern. Then I show him actual leak...but he said that he was in rush to his next appointment (it was after 4pm, so probably he was just rushing home. Furthermore he was very disrespectful even thou I showed him the leak he said he needed to go. . He kept dismissing my concerns and ignoring everything. At this point i am very disappointed with overall service and I need this fixed ASAP or need this unit replaced. I will not take additional days off because of someone that is incompetent and destroys the GE opinion logo. I need this matter resolved ASAP or I will see other law matters.
I have attached a video of the issue. At this point you either can replace the unit or provide me a full refunding total of $702.18

Please do not send me same technician, once again he left after I show him the leak...this was very disappointing. I will not let him into my house again.

Best,
[name removed]
[address removed]

TEL [protected]

I bought a new G.E.Dishwasher and within 2-3 months it quit working.

I have spent so many hours on the phone getting the run around. I have missed several half days of work getting a repair tech out to no prevail. Even the tech says he has no clue! 5 months later - yes you heard correctly - the dishwasher is still is not working and they apparently just do not care about my problem!

I have begged them to pull the dishwasher out of my home and refund me but they keep saying the want to try one more thing - this was over a month ago and no repair person has even called!I will never purchase another GE product - this experience has been horrific!

One of my microwaves rack holding tabs caught fire this morning while trying to warm up some food.

i have attached a picture and was not able to attach the video I took since it looks like the file size is too large.

Please let me know how you can help either replacing this item or getting a different model that does not have these issues. Really concerned that it could make my house catch fire...

Thanks,

Mark Sheppard
[protected]

Purchased 3 brand new GE appliances from home depot; upon installation 2 of them did not work. Per home depot, GE needs to warranty these brand new appliances; Call and call and call GE service line for repair; finally come out and order part for stove, and label dishwasher as "structual damage" which repairman says means it is non fixable and needs replacement. Next week repair guy does not come on scheduled day; reschedule for another day; shows up and tries to install part on stove and strips all the screws and bends other parts trying to install the new part which he never could do. I ask him what about the dishwasher and he says "well its structual damage and needs to be replaced." SO i tell him I was told by GE service dept that parts were ordered to repair it. He says what parts, its structrual. Call GE back and they say return to home depot; go to home depot and they say GE needs to replace! So who needs to replace my brand new appliances. This wasn't a remodel; My house was flooded and I have been putting my house back together for the past 8 months! I shouldn't have to deal with brand new appliances that don't work!

I have been upset with this lemon of a product since the first year I bought it. The longest standing problem has been the freezing of the tube on the water dispenser. It happened a couple times early on, and repair people said that everything was working properly and just set the temp lower (as if I don't need frozen foods to remain frozen). There is a design flaw that leaks cold air from the freezer onto the tubes and the water buildup from dispensing water onto the frozen tube eventually blocks the tube. It would freeze every couple months in the years 2-4. I had never gotten GE to pay for any of those repairs, but by the time it was reproducibly happening to myself and other customers, GE didn't want to do anything about it. I learned through GE that there is an "optional" part called a warmer that could be installed. The part serves absolutely no other purpose than fixing the bad design on the fridge, and they charge about $75 for it. There have been hundreds of complaints I've seen about this, and a small handful of people got that additional part for free but most have to pay for it (like me). That part I purchased had worked for a couple years and has now stopped so I have to thaw my freezer door every couple months again. Completely separately, I have now replaced the auger and faceplate for my freezer for the second time. Some absolute idiot product engineer for GE decided to use brittle acrylic for wearable parts such as those that absolutely do not need to be transparent. Overall, I have spent almost the price of the fridge, itself, on repairs and replacement parts. I am fed up with this fridge and GE, and I have been placing this complaint on every product and manufacturer site that I can find. It's not whether any of these design defects have made it into newer products, it's whether GE, as a company, still handles these problems as they do, i.e., no coverage, no recalls/replacements, no acknowledgments, and trying to create a new revenue stream for poor designs.

Model #jt5500sf3ss, serial # hf612698q. Oven is in a new home that is 1 1/2 years old and rarely used, failed to work, showing an error code of f97. We scheduled a technician to come out and fix, arranging our work schedules so someone would be home. The technication did not have the parts, even though we told him what the error code was, so he ordered them and scheduled a second visit. Once again we had to arranged our work schedule so someone would be home. The evening before the service, we received a call saying the parts were on back order and the tech visit would not occur. They told me that they had sent the parts to my home and asked me to call when they arrived so we could schedule another visit. This is the 3rd time we have had to rearrange our work schedules for ge's poor planning and poor product performance. When the parts arrived and we arranged another visit, the tech replaced over $300 in parts (Yes they charged me as the oven only had a one year warranty). Literally the first time we used the oven after the repair, the oven failed to work again, showing the same f97 error code. Called ge again and arranged another tech visit (4th visit and 5th time to rearrange our work schedules). Once again, the evening before the visit, we received a call stating the new parts had not come in as they are on back-order. Still waiting on parts and wondering why we cannot get our crappy oven fixed properly and why someone cannot see that parts are not available and reschedule immediately instead of waiting until the evening before to tell us no visit will occur. I will never recommend ge appaliances to anyone because of the poor performance of the product, but more importantly because of the poor customer service we are receiving.

GE Appliances Inquiry [Incident: [protected]] - was my email correspondence with their "customer service" dept.

I have a 4 year old stove that we've had to have 2 igniters replaced - the issue recently happened again. This time, I called GE to service it. My technician shared that he received an email FROM GE stating exactly what the problem is with our stove. IT WAS MANUFACTURED INCORRECTLY. The floor of the oven is too close to the igniter which causes the igniter to short out. GE has YET to put out a recall on this item, and has the audacity to expect ME, the consumer to pay out of pocket to repair THEIR mistake in manufacturing. They did offer me a whopping 25% off of parts, is this supposed to make up for the $2900 stove that I've had issues with since it arrived in my home? Maybe I should wait until it catches my floor on fire, maybe then they'll pay for THEIR error? I've never been so disgusted or dissatisfied with a company who refuses to stand by their products.

Model JVM1730DP1BB, Serial GV321941B, Manufactured April 2011

This is the second microwave we've bought since 2007. They are both the same model with the ventahood venting out to the roof. They have not lasted like they should. The one now won't cook. It will vent and clock works but won't cook. These are expensive ovens and should last much longer. I have had to pay an extra expense as well to have them installed. I would like to know what you are willing to do about it. I'm very dissatisfied now with your products.

This is my second washer in less then a year!
My first washer from the beginning didn't work correctly, after multiple service calls and several hours on the phone with GE it finally was replaced with older smaller model then I originally had! I was ok with this since it seemed to be doing the job. The last few loads I have washed I noticed the clothes were not coming clean. Tonight as I was washing a load the washer seemed to be making louder noise then usual I went to check, the lid lock light was off and it was on the spin cycle, it continually stayed on spin cycle with the water still in the drum. I had to unplug the washer to get it to stop spinning. I'm more then dissatisfied! I find it hard to believe that there is only "1% failure rate" per GE customer service employee! What's the odds that I would get two bad machines? Not only has these washers been inconvenient it has cost me money that I should not had to spend. I will now have to go back to the laundry mat to do my families clothes! This cost me gas money and money to do our laundry. It is also time consuming, I'm a working mother of two young children, I should not be spending time at a laundry mat to do laundry dry when I have brand new washer! The last time I had to use laundry mat my daughter picked up lice! She has hair to her waist and thick it took me 3 hours to comb through her hair with lice treatment and that also cost me 50 dollars per treatment, it takes 2 treatments to get rid of those pesky things.

Own this washer almost 2 years occasionally would spin clothes . Had drive motor catch fire today 03/15/2017. Luckily I happened to be in basement and smelled the burning plastic and smoke so I was able to unplug before it could possibly burn my house down. Is there a recall ? I know there is a recall for a GE front loader for same reason. This is a dangerous situation.

We purchased a brand new washer and dryer back in November 2016. When it finally arrived early December - the day it arrived I wanted to try it out and wouldn't you know it- it wouldn't work! Not even in our home for 24hrs and I was on the phone to customer service. They sent a tech out and the water temp sensor was screwed- and the dryer door switch was broken- after waiting 2wks to finally use our machines- they were repaired yet still didn't work! Service tech had to come out again and repair an issue with the washer.

Fast forward until yesterday- I did two loads of laundry with out issue on Saturday. Now Sunday I do up a load of work clothes and wouldn't you know it- the machine won't work AGAIN! This time it will start the wash cycle by filling only then chimes like it's finished! It would drain or spin- ive troubleshot everything in the manual- unplugged it- started over, tried the "drain and spin" cycle. And NOTHING! I've had to manually ring out every article and use the public laundry mat to wash our clothes as my $800 machine sits collecting dust! I've had it with GE appliances and will NEVER recommend nor buy another piece of crap. Oh and as for customer service? They are just as useless as the appliances sold by GE.

Our Model WPGT9360E0WW GE HE Top Loading Profile Washer caught fire 18-May-2016. It appeared that the fire originated at the main control board, P/N WH12X10281. When this event occurred, we immediately unplugged the washer from its electrical supply, but smoldering continued for a few minutes. When the smoldering and smoking had slowed, we removed the backsplash and used a fire extinguisher as an additional safety measure as there did seem to be heat generated from the control board area.

The Washer had been loaded with laundry, which then had to be taken to a laundromat along with all of our laundry as we of course would not reconnect the defective GE Washer to the electrical supply. We researched having the main control board replaced, but learned that a new washer could be obtained for a lower cost than the parts and labor for repair. We purchased a new washing machine of a different brand and paid to have the defective GE Washer hauled away at the time of delivery of our new machine.

GE issued a Recall Notice dated 28-Nov-2016 for this defective washer citing that there is a risk of fire. By that time, six months following the recalled defective GE washer catching fire, the defective GE washer had been removed from our home and replaced with an alternate brand.

Upon receiving the Recall Notice, I immediately contacted GE to request reimbursement for the replacement washer that I purchased, plus the expended fire extinguisher and laundromat costs, a total of $522.50. GE failed to respond and so I re-transmitted my request on 13-Feb-2017. Finally on 03-March-2017, GE called to advise that since I no longer have the washer for their "verification", my request will not be considered. I had provided photos indicating charring of the washer backsplash above the area where the fire originated, but GE used this weak excuse of the washer having been removed from our home nine (9) months earlier for not reimbursing for the replacement washer. The washer was no longer under warranty and I saw no reason to contact GE prior to my receipt of the Recall letter. And who in the world would keep a burned out washer at their home for months after it had been replaced?

Our home is still loaded with GE Appliances including dishwasher, clothes dryer, refrigerator, cooktop and range and vent hood. Hopefully these items will not catch fire, and as they reach the end of their service life, they will certainly not be replaced with GE products.

about 7 years ago, we had our kitchen completely remodeled. we purchased all GE profile appliances. having called a service professional, because there were no sparks to light the burners, he told us it was the entire sparking unit that had stopped working...replacement between $500 and $700 which is MORE than we paid for the stovetop. there was no offer of extended warranty on this. the stove top is set in granite...so replacement will be very very tricky. very disappointed in a good old UD brand. no more GE for us!

Purchased a newer type washer from lowes and it was a ge brand washer. This is the biggest piece of crap I have ever owned. It will not spin without getting out of balance and jumping all over the place. You have to stop the spin cycle and redistribute all the clothes in order to get it to complete a wash cycle' it will trap clothes under the agjitater that goes up and down for some reason as well as back and forth. Who ever the engineer was that designed this pos needs to be fired and his degree burned. I will never buy another ge product. This has been a night mare. Can't get the hot/ cold to work like it should and the repair person just by-passed the warm selector so I only have cold and hot, no in between. If lowes would come pick this garbage up I would let them have it back for free just to get it out of my house. Buyer beware!

My washing machine leaves spider web like patterns on our laundry. I think it is happening in the spin cycle where it is drawn against the drum and the holes in the drums are dirty? If you rewash it often goes away. Although we have had the machine for almost a year...it always has done this. It is also incredibly noisy which is too bad since it is in the kitchen of an open floor plan mid-60s home.