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General Electric Complaints & Reviews

GE Appliances — ge café™ series energy star® 27.8 cu. ft. french-door refrigerator with hot water dispenser

Horrible! had the ge cafÉ™ series energy star® 27.8 cu. ft. french-door refrigerator with hot water dispenser installed on 10-13-17over the next few days the side started bulging and getting wavy. just a little at first but after continuing to get worse had a serviceman out on 11-8-17. he determined its a manufacture problem. called ge regarding the issue was on hold forever - finally was told since it was 7 days past the delivery date there was nothing they will do for "cosmetic" issues. they sent me to someone else who sent me back to customer relations. now on hold for the 3rd time for more than 20 minutes each time. the side of this fridge is wide open as you walk in my home - to the living room and to the dining room. this is a manufacture issue. I have had the fridge less than a month. so much for the great ge products - warranty or the extended warranty I purchased. I will be cancelling my microwave order and wish I could send back the dishwasher bought at the same time as the fridge. terrible company!

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    • Sh
      Shaun R. Nov 08, 2017

      I would suggest contacting the retailer you purchased it through. You'd be surprised as to what they can help with.

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    • Ck
      ckeeton Nov 08, 2017
      This comment was posted by
      a verified customer
      Verified customer

      @Shaun R. I wish I could. It was purchased on line through the actual GE Appliance store. Which makes it worse in my opinion.

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    • Sh
      Shaun R. Nov 08, 2017

      @ckeeton Unfortunately it's only worse because one generally pays more and gets less support. That, however, is water under the bridge.

      They say a picture is worth a thousand words and, in this case, I think I'd agree. It would be helpful to post a photo show if and to the extend the fridge is bowed.

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    GE Appliances — ge microwave oven died in just 90 days due to quality control

    Hi, my old GE microwave oven needing replaced due to the turntable motor not working. It was a 1997 made oven. I just replaced it with a GE
    MicroWave
    Model JES1145SH1SS
    and it is dead this weekend.
    I'm disappointed in the quality in GE products.
    When contacted the warranty dept, they requested a lot of information just to give me a chance to buy another GE product.
    It is a shame that GE cannot stand behind their warranty or product quality.
    I plan to start telling my family, friends and colleagues of this experience as well.

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      • Po
        pobarjenkins Nov 08, 2017
        This comment was posted by
        a verified customer
        Verified customer

        I am unsure by your complaint if GE is replacing the microwave for you. If they are not, you could try to take the product along with your receipt back to the store of purchase to see if there is anything they can do for you.

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      • Sh
        Shaun R. Nov 07, 2017

        Even the best products can and will have issues-even in the short term. The important thing is if they're replacing it for you.

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      GE Appliances — ge washer model # tg919995g

      I purchased a GE washer and it was installed by Lowes delivery men on 5/11/2017. From my first load I didn't feel like it spun the load dry enough..5 months later I found it would not spin at all except on drain and spin..than would not spin at all... called Lowes and they sent a repair man 10/17/17 ..who thought the lid lock was not sending the message that it was locked...he ordered a part...wrong part was sent...so today 11/6/2017 he came to install the part...however a few days earlier in the middle of the night the washer came on and was trying to spin...we got out of bed and pulled power plug...now he has ordered a mother board...so now 17 days later I'm still with out a washer...not at all happy with this situation...

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        • Sh
          Shaun R. Nov 06, 2017

          Unfortunately the model you've listed doesn't exist. Please double check and confirm the correct model number.

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        GE Appliances — refrigerator

        We purchased a GE refrigerator from PC Richard & Sons 3 years ago. We did not buy an extended warrantee. The factory warrantee is only one year. The unit began making a very loud noise, keeping us awake at night. When I called GE repair service, they said they did not have anyone in our area and that we should check the yellow pages for the nearest authorized repair contractor. We did. A1 Appliance repair of Sparta, NJ made a service call, diagnosed the problem as worn bearings in the fan. After locating parts, A1 called and told us it would cost $500. to repair the refrigerator. We only paid approximately $650. to purchase the appliance. We feel GE should stand behind this product and facilitate a less expensive repair.

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          • Po
            pobarjenkins Nov 01, 2017
            This comment was posted by
            a verified customer
            Verified customer

            Any time you decline to purchase an extended warranty, you run the risk of having to pay for the full cost of repairs down the line. This is why extended warranties are offered. GE did stand by its product for the one year warranty it offered. Unfortunately now you must decide whether to pay for the repairs or purchase a new refrigerator.

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          • Sh
            Shaun R. Oct 31, 2017

            It's unfortunate that the fridge is having issues. Believe me, there isn't a manufacturer who's immune. I'm pretty heavily involved within the industry and see issues with any of them. The mistake was making the purchase without concern of warranty coverage. In reality you bargained for a product that was guaranteed to have most issues covered for a single year; additional coverage costs more.

            Assuming you're just going to replace the fridge, spend more time asking the retailers the details as to their extended service agreements. Most retailers are fine with matching the price on the merchandise but the service, as you've learned, becomes every bit as important.

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          • Po
            pobarjenkins Nov 01, 2017
            This comment was posted by
            a verified customer
            Verified customer

            @Shaun R. Excellent advice.

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          GE Appliances — order # ff060319

          I am working to reverse the swing on a gps12fshcsb refrigerator. the instructions said the swing kit came with unit. weather it did or didn't is not the issue. I ordered what your rep said I needed at my cost. What I received was 2 small plastic hole covers the size of regular shirt button. I want the parts I need to complete this task at no additional cost to me.
          Sincerely, Peter G. Harrison

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            GE Appliances — water heater model # gg48t06axk00

            Water Heater Model # GG48T06AXK00 Serial #GEUNM451206190 A week ago there was no hot water. The heater i...

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            GE Appliances — dishwasher hotpoint

            This dishwasher has been horrible. first it was leaking water onto the floor After two service calls to fix it finally stopped leaking. The technician was an hour late for the second service call which was already at a very unreasonably long 4 hour service window. Yes. 5 hours we waited! Then we noticed it wouldn't completely dry the dishes. We tried several different settings and just couldn't get it to dry. Figuring something must be wrong with the heating element we called for the third service. This time requested and granted a text 30 minutes prior to arrival to leave enough time for us to leave work and meet technician. I got home in 25 minutes. Apparently the tech had come and left because no one was home. I called to check on his location exactly 44 minutes after the text I received with the 30 minute notice. They refused to send tech back. I took an afternoon off work for nothing. I will never buy GE again. The product is horrible and service is even worse.

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              • Sh
                Shaun R. Oct 29, 2017

                Sounds like you could have used an hours notice. Hotpoint is extremely low end appliances. That's actually the reason they differentiate it with their GE/Profile/Cafe and Monogram line.

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              GE Appliances — ge stove

              My parents bought a new GE stove in September. The left burners worked sporadically from the start, and it took over three weeks to have a technician come and replace the computer (?) board. Last week, one of the burners just shut off when my mom was cooking. This was followed by an intermittent alarm. She unplugged the stove because the sound was so awful and she didn't know what it was from. She has called the GE repair number multiple times. They give her numbers for repairman who don't service the area in Pennsylvania where she resides. My mother is 84, my Dad 89. They have resorted to eating sandwiches since last week. This is unacceptable. A new stove needs to be delivered by GE now. Shame on this company for treating my Mom this way. Your stove is defective and needs to be replaced today. Please call Suzanne Matunis ( my mom) [protected].
              I am writing this letter on her behalf as she is not computer savvy. Thank you for attending to this matter. Ellen Alvey ( ealvey11&aol.com)

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                GE Appliances — dishwasher

                Bought GE Appliances on September 22, 2017. The Ice Maker quit working and making a loud noise, they came out to look at it (no cost) and are sending another to replace. I called regarding the silver peeling off the top of the dishwasher which wasn't there when they dropped it off. I called to report as a workmanship default they wanted to call it a cosmetic issue which IS NOT COVERED by warranty. NO it is workmanship. They went ahead and scheduled the repair man to come however stated it may or may not be covered! I have used this 2 times as it is in a temporary downstairs kitchen. I am also about to purchase a new suite for my newly remodeled kitchen and it WILL NOT GE!!! Buyer Beware...

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                  GE Appliances — ge profile oven

                  I was getting F01 errors on my profile. GE came out four times to fix the panel, but the oven doesn't turn on. All of the buttons are working now. I think GE should replace the oven rather than try to fix it a fifth time in two months. It's only got worse. We are replacing the stove with GE, but technicians were not fully competent and didn't know how to verify that the unit was working properly after repairs.

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                    GE Appliances — washer/dryer stackable

                    Purchased this unit 9/14, very little usage and the dryer has failed already.
                    no one in your company can help in trouble shoot the problem.
                    my previous whirlpool that I had lasted 22 years before the dryer failed.
                    this one from GE, only 3 years and the dryer does not work. very disappointed in your product and more frustrating that no one can assist
                    when I call for support. I will reach out to as many as possible to let others
                    know of this failed product that you designed. your website states
                    you stand by your products and that is the best out there but it's not.

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                      GE Appliances — ge cafe french door refrigerator cye22tshpss - serial #lh506646 - incident #[protected]

                      I purchased a suite of GE Cafe Appliances from Berger Appliances in Hawthorne, NY 10532 which were delivered...

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                      GE Appliances — wall oven

                      I recently did a full kitchen remodel and chose a GE wall oven. I wish I didn't. After only 2 years installed, I decided to tryout the self-cleaning oven feature on 9/8. It was pre-set for about 4.5 hours of cleaning. After about 2 hours, I got an "F96" error message (cooling unit). I pulled out my manual to see what to do and it said to push the "off" button. Had I done so I would have burned myself. The front panel was so incredibly hot it could not be touched. Furthermore, my granite countertop over the oven was so incredibly hot I could not touch it either and am shocked it did not crack. Using a silicone hot pad I pressed the button but the error message returned. The manual said to unplug for a minute or two so I flipped the circuit breaker for 5 minutes. When I turned it on again, I still got an error message (the manual says nothing about this). I could not touch my oven for many hours. It took until the next day for the oven panel to come on but the heating element no longer worked. The technician determined this was not a safety issue. Are you kidding me?????? The oven's self-clean feature broke my oven the first time used and heated to profound and truly dangerous temperatures. Only the technician determines safety and there is no one else at GE to discuss this with. GE ordered the parts and I had to wait 6 weeks for a repair but they are requiring me to pay labor costs to fix the faulty oven I just purchased. The Customer Relations department offered only "pat responses" and were fairly curt and unresponsive. I would appreciate a contact from someone at GE or an agency outside of GE who can help address for me how a safety concern is determined by a technician looking at the oven that has no heat, and how it is that GE is not taking responsibility to fix or replace this faulty new appliance. Please contact me before I take further action to get this resolved.

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                        • Sh
                          Shaun R. Nov 11, 2017

                          I think I can be of great help to you. I happen to have a great deal of background within the industry and have some pull as well. What was the exact model of the unit you purchased and where was it purchased from?

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                        GE Appliances — microwave and dishwasher

                        I bought a full set of appliances, dishwasher, refrigerator, range and microwave(Adora series) from you guys approximately four years ago. Within the four years the quality of the product for dishwasher & microwave have been terrible in the cosmetic sense. On the Microwave the handle coating is wrinkling and wanting to come off. The dishwasher near the vent is melting and the paint on the control panel has pretty much come off. I had this replaced once while under warranty and had asked if this was a problem. Was told no. The problem only seems to be getting worse.

                        microwave and dishwasher
                        microwave and dishwasher
                        microwave and dishwasher
                        microwave and dishwasher

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                          • Sh
                            Shaun R. Oct 11, 2017

                            Being within the industry, I can tell you this isn't common. You've had some scratching and then rusting because of it.

                            Cosmetic issues are not ever typically covered under the manufacture's warranty. It might be a good idea to check with the retailer you purchased them through to see if they may be of help.

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                          GE Appliances — unethical behavior

                          I have a GE Monogram oven that started to work erratically. It's not even 4 years old. So here is my...

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                          GE Appliances — ge hotpoint washer dryer.

                          I purchased the washer/dryer stackable unit, model #GTUP240BW6WW 2/15/12. The transmission and basket was replaced 1/2017. The same problem that we had last January with the washer started happening last week. A technician came out and told us the unit needed a new transmission and basket and the part is covered but not the labor. It would cost us $324 to fix it. I can't understand why I have to pay to have a part they installed less than a year ago replaced. To say the least I am very disappointed with GE and will not buy another GE appliance.

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                            GE Appliances — replacement knobs for ge cafe range

                            Every single cheaply made plastic knob finally cracked and my stove was no longer useable. I ordered 5 out of...

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                            GE Appliances — ge profile range model ps920sf3ss

                            The heating element on my GE Profile Range, Model No. PS920SF3SS had an arc flash and fire on 9/3/17. There...

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                            GE Appliances — ge oven model jt3500sf3ss, serial no. ttf604332q, explosion/arcing

                            The broiler heating element in our GE oven (top of oven compartment) exploded and started a massive, uninterrupted electrical arc. This happened today, Sept. 30, 2017, ~7:30pm EDT, only ~30-60secs after we turned on the broiler. The arcing only stopped after we turned off the whole oven.

                            Almost the entire interior oven surface, incl. glass window, is now covered with some kind of grey/white solid residue from the explosion/arcing event and the smoke it produced. Likewise our glass cookware that was inside the oven.

                            The oven was installed new only ~2.5 years ago. The broiler had never been used before. Also, the oven and the heating element were in a perfectly clean condition at the time this acing event happened.

                            This type of arcing event is a major fire hazard: it would have set our kitchen/house on fire if we hadn't been present nearby and reacted immediately. We are worried that the same could happen to other heating element(s) in the same oven; or in the GE other wall oven unit (same model) which is installed just below the one that exploded/arced tonight.

                            Clearly, this GE oven model is not a safe product to use in the house. Pls. advise how GE will address this hazardous condition. We request that GE replace both of these two oven units by a safer product, at no charge.

                            Thank you for your prompt reply.

                            Deborah A. Sudbury and HB Schuttler
                            5305 South Trimble Rd. NE, Atlanta, GA 30342
                            Ph. [protected](Cellph.HBS), [protected] (Home)
                            Email: [protected]@yahoo.com

                            ge oven model jt3500sf3ss, serial no. ttf604332q, explosion/arcing
                            ge oven model jt3500sf3ss, serial no. ttf604332q, explosion/arcing
                            ge oven model jt3500sf3ss, serial no. ttf604332q, explosion/arcing
                            ge oven model jt3500sf3ss, serial no. ttf604332q, explosion/arcing
                            ge oven model jt3500sf3ss, serial no. ttf604332q, explosion/arcing

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                              • Sh
                                Shaun R. Oct 01, 2017

                                I'm involved within the industry and can tell you this isn't a common issue. In fact, G.E. has a strong reputation in the cooking area. Check with the retailer you purchased the unit through. Many offer addition warranty programs that can cover the expense of having the range serviced or replaced.

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                              • Sa
                                SallyGBG Oct 02, 2017
                                This comment was posted by
                                a verified customer
                                Verified customer

                                @Shaun R. This exact thing happened to our GE Profile Model No. PS920SF3SS on 9/3/17. There was a loud whirring sound, it looked like fireworks inside my oven. I had just turned on the broiler to warm up. Circuit finally tripped and it stopped. Oven coated in ash and molten metal sprayed throughout the inside. I have used the broiler many times before. My range was purchased in November 2016. Still under warranty. GE chose to repair the range rather than replace it. The oven had to be completed disassembled, and a new oven insert and heating elements were installed. I am EXTREMELY displeased with GE Service. They have dropped the ball over and over. I have called multiple times because they forget to schedule an appointment, didn't order parts (and had to expedite them), then the parts sat in my foyer for over a week until I called and scheduled an appointment (again) to make the repair. I am still awaiting parts they forgot to order the first time. I have been without my oven for over 4 weeks now. I requested to escalate the case and was told (as usual) someone will get back to me in 1-2 days. SO DISAPPOINTED!

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                              • Sh
                                Shaun R. Oct 04, 2017

                                @SallyGBG Hi Sally. I replied to your complaint. Let me know as I might be able to help further.

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                              GE Appliances — ge washing machine

                              purchased the machine approximately 3 years ago and I had to replace the agitator due to the fins breaking off. The fins on the replacement agitator are now cracked and it won't be long before they break completely off. The agitator is of a very poor design allowing clothes and towels to get stuck under the fins. As well it is constructed out of a very flimsy plastic. My previous washing machine that was very old had an agitator that was of a solid construction and was made out of a sturdier material. Thus preventing the problem I am experiencing with this machine. Honestly I feel as though my hard earned money has been washed down the drain and I am very disappointed with the GE washing machine.

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                                • Sh
                                  Shaun R. Sep 28, 2017

                                  I have a considerable amount of experience within the industry. Overall, I like GE appliances, but I wouldn't ever consider owning a GE clothes washer. You'll have nothing but continued problems. I'd check with the retailer you purchased the unit through. Many offer extended service agreements that, if purchased along with the unit, would cover the service or outright replacement of the merchandise.

                                  As you replace the unit, assuming you want to continue to own something more with standard agitation, consider Speed Queen. There are three separate models they produce which are hands-down the best built within the industry. Yes, you will pay more for them, but buying cheap will only get cheap. Pay a little more and you'll have a far more positive experience. And, yes, I'd still take the time to shop for an extended warranty, although the Speed Queen models come with a minimum of a three year backing (and upwards to a 5 year program).

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