General Electric Customer Service Contacts
United States - 06828
Horrible! had the ge cafÉ™ series energy star® 27.8 cu. ft. french-door refrigerator with hot water dispenser installed on 10-13-17over the next few days the side started bulging and getting wavy. just a little at first but after continuing to get worse had a serviceman out on 11-8-17. he determined its a manufacture problem. called ge regarding the issue was on hold forever - finally was told since it was 7 days past the delivery date there was nothing they will do for "cosmetic" issues. they sent me to someone else who sent me back to customer relations. now on hold for the 3rd time for more than 20 minutes each time. the side of this fridge is wide open as you walk in my home - to the living room and to the dining room. this is a manufacture issue. I have had the fridge less than a month. so much for the great ge products - warranty or the extended warranty I purchased. I will be cancelling my microwave order and wish I could send back the dishwasher bought at the same time as the fridge. terrible company!
Hi, my old GE microwave oven needing replaced due to the turntable motor not working. It was a 1997 made oven. I just replaced it with a GE
and it is dead this weekend.
I'm disappointed in the quality in GE products.
When contacted the warranty dept, they requested a lot of information just to give me a chance to buy another GE product.
It is a shame that GE cannot stand behind their warranty or product quality.
I plan to start telling my family, friends and colleagues of this experience as well.
I purchased a GE washer and it was installed by Lowes delivery men on 5/11/2017. From my first load I didn't feel like it spun the load dry enough..5 months later I found it would not spin at all except on drain and spin..than would not spin at all... called Lowes and they sent a repair man 10/17/17 ..who thought the lid lock was not sending the message that it was locked...he ordered a part...wrong part was sent...so today 11/6/2017 he came to install the part...however a few days earlier in the middle of the night the washer came on and was trying to spin...we got out of bed and pulled power plug...now he has ordered a mother board...so now 17 days later I'm still with out a washer...not at all happy with this situation...
We purchased a GE refrigerator from PC Richard & Sons 3 years ago. We did not buy an extended warrantee. The factory warrantee is only one year. The unit began making a very loud noise, keeping us awake at night. When I called GE repair service, they said they did not have anyone in our area and that we should check the yellow pages for the nearest authorized repair contractor. We did. A1 Appliance repair of Sparta, NJ made a service call, diagnosed the problem as worn bearings in the fan. After locating parts, A1 called and told us it would cost $500. to repair the refrigerator. We only paid approximately $650. to purchase the appliance. We feel GE should stand behind this product and facilitate a less expensive repair.
I am working to reverse the swing on a gps12fshcsb refrigerator. the instructions said the swing kit came with unit. weather it did or didn't is not the issue. I ordered what your rep said I needed at my cost. What I received was 2 small plastic hole covers the size of regular shirt button. I want the parts I need to complete this task at no additional cost to me.
Sincerely, Peter G. Harrison
Water Heater Model # GG48T06AXK00 Serial #GEUNM451206190 A week ago there was no hot water. The heater i...
This dishwasher has been horrible. first it was leaking water onto the floor After two service calls to fix it finally stopped leaking. The technician was an hour late for the second service call which was already at a very unreasonably long 4 hour service window. Yes. 5 hours we waited! Then we noticed it wouldn't completely dry the dishes. We tried several different settings and just couldn't get it to dry. Figuring something must be wrong with the heating element we called for the third service. This time requested and granted a text 30 minutes prior to arrival to leave enough time for us to leave work and meet technician. I got home in 25 minutes. Apparently the tech had come and left because no one was home. I called to check on his location exactly 44 minutes after the text I received with the 30 minute notice. They refused to send tech back. I took an afternoon off work for nothing. I will never buy GE again. The product is horrible and service is even worse.
My parents bought a new GE stove in September. The left burners worked sporadically from the start, and it took over three weeks to have a technician come and replace the computer (?) board. Last week, one of the burners just shut off when my mom was cooking. This was followed by an intermittent alarm. She unplugged the stove because the sound was so awful and she didn't know what it was from. She has called the GE repair number multiple times. They give her numbers for repairman who don't service the area in Pennsylvania where she resides. My mother is 84, my Dad 89. They have resorted to eating sandwiches since last week. This is unacceptable. A new stove needs to be delivered by GE now. Shame on this company for treating my Mom this way. Your stove is defective and needs to be replaced today. Please call Suzanne Matunis ( my mom) [protected].
I am writing this letter on her behalf as she is not computer savvy. Thank you for attending to this matter. Ellen Alvey ( ealvey11&aol.com)
Bought GE Appliances on September 22, 2017. The Ice Maker quit working and making a loud noise, they came out to look at it (no cost) and are sending another to replace. I called regarding the silver peeling off the top of the dishwasher which wasn't there when they dropped it off. I called to report as a workmanship default they wanted to call it a cosmetic issue which IS NOT COVERED by warranty. NO it is workmanship. They went ahead and scheduled the repair man to come however stated it may or may not be covered! I have used this 2 times as it is in a temporary downstairs kitchen. I am also about to purchase a new suite for my newly remodeled kitchen and it WILL NOT GE!!! Buyer Beware...
I was getting F01 errors on my profile. GE came out four times to fix the panel, but the oven doesn't turn on. All of the buttons are working now. I think GE should replace the oven rather than try to fix it a fifth time in two months. It's only got worse. We are replacing the stove with GE, but technicians were not fully competent and didn't know how to verify that the unit was working properly after repairs.
Purchased this unit 9/14, very little usage and the dryer has failed already.
no one in your company can help in trouble shoot the problem.
my previous whirlpool that I had lasted 22 years before the dryer failed.
this one from GE, only 3 years and the dryer does not work. very disappointed in your product and more frustrating that no one can assist
when I call for support. I will reach out to as many as possible to let others
know of this failed product that you designed. your website states
you stand by your products and that is the best out there but it's not.
I purchased a suite of GE Cafe Appliances from Berger Appliances in Hawthorne, NY 10532 which were delivered...
I recently did a full kitchen remodel and chose a GE wall oven. I wish I didn't. After only 2 years installed, I decided to tryout the self-cleaning oven feature on 9/8. It was pre-set for about 4.5 hours of cleaning. After about 2 hours, I got an "F96" error message (cooling unit). I pulled out my manual to see what to do and it said to push the "off" button. Had I done so I would have burned myself. The front panel was so incredibly hot it could not be touched. Furthermore, my granite countertop over the oven was so incredibly hot I could not touch it either and am shocked it did not crack. Using a silicone hot pad I pressed the button but the error message returned. The manual said to unplug for a minute or two so I flipped the circuit breaker for 5 minutes. When I turned it on again, I still got an error message (the manual says nothing about this). I could not touch my oven for many hours. It took until the next day for the oven panel to come on but the heating element no longer worked. The technician determined this was not a safety issue. Are you kidding me?????? The oven's self-clean feature broke my oven the first time used and heated to profound and truly dangerous temperatures. Only the technician determines safety and there is no one else at GE to discuss this with. GE ordered the parts and I had to wait 6 weeks for a repair but they are requiring me to pay labor costs to fix the faulty oven I just purchased. The Customer Relations department offered only "pat responses" and were fairly curt and unresponsive. I would appreciate a contact from someone at GE or an agency outside of GE who can help address for me how a safety concern is determined by a technician looking at the oven that has no heat, and how it is that GE is not taking responsibility to fix or replace this faulty new appliance. Please contact me before I take further action to get this resolved.
I bought a full set of appliances, dishwasher, refrigerator, range and microwave(Adora series) from you guys approximately four years ago. Within the four years the quality of the product for dishwasher & microwave have been terrible in the cosmetic sense. On the Microwave the handle coating is wrinkling and wanting to come off. The dishwasher near the vent is melting and the paint on the control panel has pretty much come off. I had this replaced once while under warranty and had asked if this was a problem. Was told no. The problem only seems to be getting worse.
I have a GE Monogram oven that started to work erratically. It's not even 4 years old. So here is my...
I purchased the washer/dryer stackable unit, model #GTUP240BW6WW 2/15/12. The transmission and basket was replaced 1/2017. The same problem that we had last January with the washer started happening last week. A technician came out and told us the unit needed a new transmission and basket and the part is covered but not the labor. It would cost us $324 to fix it. I can't understand why I have to pay to have a part they installed less than a year ago replaced. To say the least I am very disappointed with GE and will not buy another GE appliance.
Every single cheaply made plastic knob finally cracked and my stove was no longer useable. I ordered 5 out of...
The heating element on my GE Profile Range, Model No. PS920SF3SS had an arc flash and fire on 9/3/17. There...
The broiler heating element in our GE oven (top of oven compartment) exploded and started a massive, uninterrupted electrical arc. This happened today, Sept. 30, 2017, ~7:30pm EDT, only ~30-60secs after we turned on the broiler. The arcing only stopped after we turned off the whole oven.
Almost the entire interior oven surface, incl. glass window, is now covered with some kind of grey/white solid residue from the explosion/arcing event and the smoke it produced. Likewise our glass cookware that was inside the oven.
The oven was installed new only ~2.5 years ago. The broiler had never been used before. Also, the oven and the heating element were in a perfectly clean condition at the time this acing event happened.
This type of arcing event is a major fire hazard: it would have set our kitchen/house on fire if we hadn't been present nearby and reacted immediately. We are worried that the same could happen to other heating element(s) in the same oven; or in the GE other wall oven unit (same model) which is installed just below the one that exploded/arced tonight.
Clearly, this GE oven model is not a safe product to use in the house. Pls. advise how GE will address this hazardous condition. We request that GE replace both of these two oven units by a safer product, at no charge.
Thank you for your prompt reply.
Deborah A. Sudbury and HB Schuttler
5305 South Trimble Rd. NE, Atlanta, GA 30342
Ph. [protected](Cellph.HBS), [protected] (Home)
purchased the machine approximately 3 years ago and I had to replace the agitator due to the fins breaking off. The fins on the replacement agitator are now cracked and it won't be long before they break completely off. The agitator is of a very poor design allowing clothes and towels to get stuck under the fins. As well it is constructed out of a very flimsy plastic. My previous washing machine that was very old had an agitator that was of a solid construction and was made out of a sturdier material. Thus preventing the problem I am experiencing with this machine. Honestly I feel as though my hard earned money has been washed down the drain and I am very disappointed with the GE washing machine.