The complaint has been investigated and
resolved to the customer's satisfactionResolved GearBubble LLC 6440 Sky Pointe Drive #140-361 Las Vegas Nevada United States - 89131-4047 — I bought I bought a jacket on august 17 and haven't heard a word since. they took my paypal $ right away.
The complaint has been investigated and
resolved to the customer's satisfaction
resolved to the customer's satisfaction
R
Ross Hovind
Sep 07, 2019
Review updated:
The jacket I bought was a 3D Bomber-Limited Edition for $69.00. It was for sale on Facebook repeatedly. It was a Harley Davidson jacket. Now I see that this company has more complaints than I ever saw! 187 complaints!! 59 pending. 58 resolved.
I can probably get a refund through Paypal but I would like the jacket instead. They don't take calls and I can't leave a message. I called their number for customer support: [protected]
Frustrated!!!
RESOLVED
The complaint has been investigated and resolved to the customer's satisfaction.
Hello Laurel,
Thank you for your message and for the pictures of your received item. Upon checking, this is how it was on your order, unfortunately, as it must've gotten cut off somehow: http://prntscr.com/pwicqf. We can only do a replacement for the exact same item with same exact personalization only, so we will refund this order in full and you may discard it as there is no need to return it to us. Please allow 5-10 business days for the funds to reflect back in your account. You will receive an email confirmation once the refund has been initiated. We apologize for the inconvenience.
If you wish to reorder, you may do so here: https://www.gearbubble.com/dgsm-groomer
Regards,
Team GearBubble
Hello Ross,
Thank you for your message. Unfortunately we do not, nor have we ever, sold jackets here. Please check the charge on your account to see what company name is on it to ensure you contact the correct company. We apologize for the confusion.
Regards,
Team GearBubble
Want to cancel order #6TN46919AE1196729 Couldn't get anyone on phone. [protected]
Hello there, send me an email at [email protected] so we know your email address and then we have to have your ticket/email closed for 24 hours before we can delete you out of the system. We apologize for the inconvenience.
Team GearBubble
Hello Edward,
We're sorry you only received one cup. Do you want a replacement or a refund on the second cup? You can email me at [email protected], put the in subject line "Attention: Nicole".
Regards,
Nicole
Team GearBubble
Hello Edward,
We're sorry only 1 mug was received. We have sent a replacement for the second mug: https://www.gearbubble.com/orders/gb_9fa4aa36cdb4609a. This will be shipping this week. We apologize for the inconvenience.
Regards,
Team GearBubble