The complaint has been investigated and
resolved to the customer's satisfactionResolved Gate 1 Travel — Awful experience
resolved to the customer's satisfaction
I wanted to give my wife a surprise birthday gift---a trip to Buenos Aires. I booked with gate1 two months earlier, paid for the trip and they told me that I was locked at that price. The day of my wife's surprise party she was happy when I gave her the news that we were going to Buenos Aires, a place she have been wanting to go. We were scheduled to leave 10 days after the party. 5 days prior to the departure I get a phone call from gate 1 saying that the flight departing Texas via Mexicana was canceled and that they can get me on a different airline carrier American but I had to pay an addition $600. I told them that I booked two months ago at that price and that was not my fault that Mexicana canceled. They said then if I didn't go then i would loose the money I already had. Even it was their mistake they didn't want to refund my money. To make a long story short after several phone calls back in forth they finally give me the money and never apologize. This is the worst travel company. I use the internet to book my trips and never had problems until I used Gate 1. I don't RECOMMEND this travel company. If you want to avoid head right before your trip. DON'T BOOK WITH GATE 1.