Gap Studios
Reviews and Complaints

GAp charge you $1645 for a 24x24

Google acrylic mounted photography and Australian online suppliers can offer you a comparable product eg. a 20x20 will cost you $30!

I feel conned, ripped off.

Disgusting sales method. Avoid at all costs. Pressured and deceptive. Asked numerous times for pricing up front and then get slammed with a price of c$4400 for a small package of walls prints after you have done your photo shoot and feel lured, pressured and locked in because you don’t want to lose your photos. Must be joking! At no time will they divulge the price of ends product/prints/photos in a transparent manner. Then it takes 8 weeks to get your prints? This is going to consumer affairs!

That coupon is a evil entry which is a waster of money completely earned using our family emotions. I can't digest the fact that we ended paying up thousands for photos.

Total rip off place. felt like thriller movie suspense revealed only in the end. please check reviews and then proceed further.in the name of $800 gift voucher charging ridiculously unbelievable rates at the time of finalising photos. highly recommend to discuss price/rates before photo shoot!.

Oh, of course I end up not buying anything from this place though. no way!

Had exactly same experience! (at bella vista) this is definitely a scam. they don't tell you the price before hand. what they are doing is very dirty business. wasted my petrol to go there for the photo shoot, then I had to drive there again to get ripped off by a sales lady. after they asked me to choose my favorite photos, the total price they've told me was shocking! on top of $800 gift voucher, I had to pay between $2200-$3500 for the pictures I like. wish I could tell everyone to get away from this place!

The whole voucher thing is a scam. you would never walk into their studio if you knew you'd be thousands of dollars poorer after. shred the voucher. you'll be doing yourself a favour

I too received the $800 voucher from a very reputable car company and made it clear when I called to book in the shoot that I only wanted digital images as I had more than enough prints. They agreed that would be possible but they still tried to force me into outrageously priced prints and digital only was still in the vicinity of $3000 (including the voucher! - so suffice to say, I left with ordering my 11x14 print that was included in the voucher . I have worked with a lot of photography companies and this has been an extremely disappointing experience. They clearly run off commissions and the sales pitch is scripted and perfected. I certainly didn’t fall for it. Our photographer was lovely and did a great job but the end results weren’t worth that amount of money. If they changed their approach and pricing, they would more than likely triple their business. I wouldn’t recommend this company to anyone. I will also let the car dealership know what an unpleasant experience it was and their gift has left a very bad taste!

This pretty much sums up our experience too. How are these people allowed to get away with this? We received an $800 voucher as well. I have since written to the company who gave us the voucher. We have a large family, had fun with the photos - then at the end (after all the sales schmooze) they told us the price - $5, 000. Unbelievable! My husband and I looked at each other and almost laughed, if we weren’t in a state of shock I think we would have. We said absolutely not, no thank you. Then he kept pushing, oh but you can have the one photo for $1, 500, and pay it off. We looked at him in disbelief. Considering we get more enjoyment and fulfilment out of the photos we take by ourselves, and the fact they’re instantaneous, leaves me wondering how this company manages to survive. By the way, the one little photo (which came with the voucher) will take several weeks to be ready. It would have cost us $25 to get it delivered, but we will be picking it up - whenever it is ready. What an absolute waste of time!

Had the exact same experience. Got coaxed into paying an additional $2000+ over and above the $800 gift certificate.
When we replied to the quotation email saying that we had changed our mind (within the 24 hour cooling off period - which they don't even tell you about), we were horrified to discover that it was a no-reply email address and it wasn't read. After a couple of days of follow-up phone calls, we finally got hold of them and they said that we had to stick to the original order as we missed the cooling off period. After escalating, they finally agreed to scale back the order to the $1, 565 package (still over and above the gift voucher). After the 6 month payment plan, we received the wrong USB stick in the mail - someone else's photos! Nightmare experience from start to finish. STAY AWAY!

Had the exact same experience except our minimum package deal we were coerced into was $3000.00.
The whole thing is an overpriced scam, don't be taken in, they rely on people making emotional decisions once they have you trapped in their little studio room with very push and rude sales people. Horrible experience, throw away your gift voucher it's not worth the paper it's written on.

Ridiculous. I went in answer to an ad where they needed wolfhound for photos. In return I would get a $650 voucher... Even took a day off work to help them out. Fast forward. Long shoot, 1x wolfhound injured in shoot. Only recompense one 7 x 5 photo print. Not available on the day, but several months later. Yay. Negative 3 stars.

Pressured to buy or lose great photos. They featured negatively on A Current Affair on 7 March 2023.

The voucher is real however what is attached to it after a muffin and a coffee is very misleading I'm trying to get out of a payment I can't afford these guys are scumbags making their living off of [censored]es like myself 😆😆😆😆

If anyone here would like to contact me I’m quite happy to join forces in getting some justice for our vulnerable children and emotionally invested parents that have been caught up in this scam. kelliej.info@gmail.com
Very unhappy mum
Kellie

Gap studios are absolutely ripped off . Just an warning to everyone don't never go there even you have a voucher. My experience with gap was terrible.. total rip off with prices that they charge .

These studio is far more expensive honestly. Very unaffordable prices! Not even able to recommend it to any of my family member

Like so many others on the subject, my family received a gift voucher from the orthodontist once our daughter got her braces removed. We were extremely excited as we'd never had photos before. After arrival, we were greeted by the photographer. She was extremely nice and helpful, although very much a junior as she admitted. Shoot went fine. Headed upstairs to be seated and wait for the design/photo choosing session. This is were things went down hill. We were told of complimentary food and drinks - this turned out to be a cup of tea and a packet of tiny teddies. Once in the darkened room with the salesman, the lights went down and we went through the choosing process. We weren't shown all the photos taken, which created a problem as we ended up saying yes to family a pic we didn't really love. Toward the very end of this session we were told the main pic and the three small ones to go underneath was $3300. My wife and I did our best to hide our utter shock. We wanted to walk out then and there, but in true salesman form, we felt guilted into purchase. So we ended up getting one family picture, that we aren't really happy with in the smallest size he would allow and it still cost us $1300 with the $800 voucher taken off. Our family feel so deflated after the experience. We don't have that money to spare. I was made feel guilty for taking the option to pay over a year, but when they found out I was a casual and didn't meet the lending requirements, I was told I had to make 4 payments of $250 after the deposit for an in house payment scheme. In my haste to get out of there, I didn't realise that I signed a piece of paper that says I can't cancel it. So here we are, 4 hours after the experience and I feel like jumping off a bridge. My motto for GAP is High Pressure and High Prices. And finally, who needs photos with a 100 year guarantee? Sounds like justifying the price.

We had voucher $800. They charged $150 for photoshoot and balance $650 for 11*14 priint on a cardboard. What a joke. Whoever come to my house after looking at that photo they started laughting. No one including us can believe a pic without frame $650. Frames cost $20 and these gap studio people didn't put one.
Total waste of time money car petrol n travel wasteage . 110% ripp off company. I asked them to put pics in the usb and i was ready to pay $200 for that which is really alot but still we were ready. The lady at gap studio said $1650 they will charge to put in the usb isn't another big joke.
They said we are professional and will put the life in the picture but believe me print we got is a non edited original pic without editing or touch ups on a cardboard which gap studio saying cost them $650 is worth of $20 only.

Sad to say total rip off place.in the name of $800 gift voucher charging ridiculously unbelievable rates at the time of finalising photos. highly recommend to discuss price/rates before photo shoot!.