The complaint has been investigated and
resolved to the customer's satisfactionResolved GameStop — horrible manager and customer service!
resolved to the customer's satisfaction
When: Feb 15, 2011
The people, particularly the manager, IGNACIO, are very unprofessional and could care less.
I had Dragon Quest VI preordered(Reserve pickup:22089) as a gift and went to pick it up with my brother(giftee).The manager was there and eventually got me my game.I then asked for the preorder bonus item - a Slime plush.
He furrowed his brow so I described it to him without a problem.''Oh!!''He said and went to supposedly look in the backroom.After he came back, he said, ''Haha.Sorry, looks like we threw them out.'' and slided the game over the counter to me saying, ''Well, you came for this though right?Bye.''
I was waiting for him to say he was joking and come out with the plush.He wasn't. I was just in shock, and asked, ''How can they just be thrown away?'' He came out with a bogus excuse that the 'one' doing shipment is really 'anal' and so they throw away small things like that if they don't know what it's for. What IS that? He didn't seem to care and be the least bit sorry about it.
Once my mother caught wind of this, she came back to the store and asked how can he just say something like that? I preordered the item ahead of time, and went to pick it up THE DAY THEY GOT IT only for him to tell me that? He was very rude to my mom, saying that it's ridiculous to be 'upset' for just a plush.
He then went on to turn things around by saying that they were LIMITED anyways and that she could call corporate if she wants because they'll just tell her the same thing. As if that were the case, he just said that they 'threw' away the bonus items and ON the day that they received shipment too supposedly.
The whole situation was LUDACRIS, it wasn't really the plush as it was the very poor customer service we received.
When my mom asked him for the district manager's number, he pretended as if he didn't hear her. He didn't give her the number and kept on talking. She told him that she was listening to everything, that she was going to complain. It didn't faze him at all because he was smug and felt that we couldn't do anything. We will never order from there again because what he is doing is an injustice and frankly, I believe that he doesn't deserve the job that he has now.
And this saddens me because I'm a very loyal customer from Gamestop.I love to purchase and order from the store.I've bought from the other surrounding ones like in Westland Mall and they were great.They actually ackknowledge you, smile, and seem to enjoy what they do. Sadly I expected the same from this gamestop, where I've bought in the past, only to be extremely dissapointed with the outcome.
He just treated my brother and I like idiots..as if we wouldn't know better.Just the whole situation felt shady.You never know, the manager probably pockets the bonus items. He seems to think he could get away with his poor behavior since the people here are mostly unknowing of these things.
My mother, who is also a store manager, called corporate before yesterday to file a complaint and get a hold of the district manager. Her phone number doesn't seem to be working though so they said that they left her a message for us.We haven't heard from her as of yet.
Thank you very much for your undivided attention.