The complaint has been investigated and
resolved to the customer's satisfactionResolved GameStop — return policy
resolved to the customer's satisfaction
My sister, who is not tech savvy, purchased an Xbox from Gamestop yesterday 7/7/09. She walked in and basically just said she wanted an Xbox, she didn't know the difference in console models and asked for the cheapest one. When I found out about it today 7/8/09, I told her to take it back and get the upgraded model. I asked her if she bought the extended warranty for the console she did purchase and she said "I didn't know they had warranties for them". Gamestop would not return the console - even though she bought it less than 24 hours ago, told me on the phone that it was a new Microsoft policy that they do not accept returns on new consoles that have been opened - I've heard about this for games but never for the console itself. I contacted other stores (walmart, bestbuy, etc) and they told me that there was no such policy and that they would gladly accept a return provided everything was in the box and I had a receipt. I tried to talk the manager into at the very least letting us purchase the warranty for the xbox we had given the fact that she wasn't told about it at purchase, this is what he said "Your out of luck sir, she should have asked for one". I was so mad I was shaking. This company obviously takes advantage of a persons ignorance to their policies and makes no effort to inform their customers of such policies. I've contacted GameStop customer service, and the regional managers office. I've also contacted my local news and will go to the BBB if this is not taken care of.
On another note, just from personal experience with GameStop when I go shopping. Their trade in policy is ludicris, they prey on young kids who want the newest game and so they trade in their entire collection of games to scrape up a few bucks return in order to pay for it. I once witnessed a kid trade in Final Fantasy VII a while back (before they stopped taking PS1 games), they gave him like $6 for it, and they were selling it on the shelf for $50 or more. I've seen it for $80 or more online and in pawn shops. And alot of their other products are so astronomically high, I don't understand why any shops there. They have used Guitar Hero controllers for $39.99 (Toy's R Us is selling the same model - BRAND NEW for $9.99). I've seen many times where they will have a used game on the shelf for only $5 less than the new one on the next shelf over - or they will be selling a used game for more than a new copy at another store.
I know this sounds like I'm just angry about my problem, but it really isn't in general I've never been a fan of GameStop or any of their affiliate companies (Babbages, EBGames, etc) Their employees are often rude and spend most of the time chatting with their friends who are hanging out in the store playing video games.
I've only actually had 1 good experience with gamestop they had a game I wanted at another location - the current manager pulled strings and had the game shipped to that location so I wouldn't have to drive the distance - that manager no longer works there and the customer service declined.
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