The complaint has been investigated and
resolved to the customer's satisfactionResolved Gallery Furniture — Awful experience
resolved to the customer's satisfaction
We bought a new bed at Gallery Furniture and I had also just gotten a brand new iPhone. These phones are $200 when you add a new line but once you add the line, the phone is at $400 to replace. My phone was sitting on table in my bedroom and the door bell rang. It was the wonderful Gallery Furniture delivery guys (two of them). Long story short, when they left, so did my iPhone. We called the store as soon as we realized it and had turned our entire house upside down.
Over a month later, after going back and forth with the HR department at Gallery Furniture, my husband was able to get a direct line to "Mattress Mac" and called him, since nothing had been done about it. This is after the HR director told my hubby that Mac thought it was a bunch of "###."
Well, Mac answered the phone and without using that same word, told my husband the same thing. He asked if we had video to prove it was his guys and of course we don't have security cams in our bedrooms. He was very rude and acted like we were just lying to try and get money from him.
I am so pissed off! I have grown up my whole life thinking of him as this upstanding citizen and my family has spent so much money there. He is a billionaire yet he cannot do the right thing and pay for the cost to replace my phone!
I will never spend one cent at Gallery Furniture for the rest of my life and I will tell all of my family and friends (and anyone else I can) about the way they have treated us.
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