The complaint has been investigated and
resolved to the customer's satisfactionResolved Future Shop — Wont exchange defective product after only a week of buying!
resolved to the customer's satisfaction
Bought an ipod touch on the 11th of October 2007 from futureshop # 053. Before doing so i made sure to ask the rep AND the cashier about the warranty/return/exchange procedure. They both assured me that i have 30 days warranty from futureshop and that all i needed was the receipt and all the original equipment to receive a full refund or an exchange if there was anything wrong with the unit. I made sure to ask twice because the iPod touch was new and i had heard many problems with them.
After being assured it was under FUTURESHOP warranty for 30 days i bought my iPod and off i went, thinking that if anything went wrong i could get a replacement or a refund within 30 days. After using it 6 times within the past week i noticed that the battery life of the iPod is not anywhere near the advertised life. The battery, when charged over night only last 4 hours if i am lucky! And that is just Music use, no wifi or videos.
I wait until the end of the week when i dont have work or school to head to futureshop to see what can be done about this.
The "customer service" rep informs me that the ipod is not in original condition because it has a few minor scratches on the back. Now in no way did i abuse the iPod, the screen has not but one scratch on it, no dents, just the back due to its design has a few scratches that any iPod owner will tell you is really easy to get even with gentle use!
The rep points to a sign above him, the sign is huge, and tells me our policy is no returns or exchange for items not in original condition, i tell him that no where on the sign does it say that, not even the fine print. He reads the sign and informs me now that there is no room for it on the sign. He then informs me its on the back of my receipt, problem is i get that after i buy the item and who reads the fine print on the BACK of the receipt? He tells me then i should have asked, which i inform him i did. I then get accused of not telling the truth and he tells me "sorry but its buyers beware" and he cant do anything for me.
Is this how futureshop treats its customers? BUYERS BEWARE? i guess they should have put that on the back of the receipt and then no one would be mistaken where futureshop stands. I am totally disappointed in futureshops customer service and the lack of backing of their products. I was intending on buying my girlfriend a laptop from futureshop as a birthday gift in a few weeks but after this they will be lucky if i ever spend one cent in their stores ever again.
So i guess take their word for it, BUYER BEWARE of Futureshop and their lieing and cheating associates who will tell you anything to sell you a product and then wont back it up when it is not working right!
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