Furniture Row

I ordered a sectional in late August or early September. I was told it would be here in October. I wanted it sooner but agreed and paid in full because it would be here by the holidays. October came and no sectional. They said November. November came no sectional. They told me January. January came no sectional they said it would be February. I called in February and they said by the end of February. I called last week and they said it was at the distribution place and just waiting to ship to store so they could deliver to me. I called today to check and make sure it was still arriving and they told me that now it is showing that the sectional would not be here until May. Then I asked about a refund and the person told me I might get some of my money back. What? Are you kidding me right now?

We purchased the above mentioned furniture on 2-9-2019 for $2, 477.34 & the loveseat has had a faulty USB port that they replaced. The decorative top stitching on the loveseat came unstitched & they wouldn't make it good because it was March 2020 & year was up so I attempted to repair that. I explained the salesman told us if we purchased the All Away 5 yr warranty it would cover all kinds of issues including the padding if it broke down. Mgr said the man was no longer there & didn't know what we were told.
Now there is a tear just above the console on loveseat. Mgr told us today nothing they could do. The loveseat on left is so broken down it feels as if you are falling in a hole. The right side padding is broken down.
We have purchased 2 end tables, coffee table, microfiber recliner, 2 electric microfiber loveseats, 2 king mattresses, & adjustable frame. We have recommended our immediate families purchase 2 king mattress sets, 4 queen mattress sets, twin bunk beds with mattress sets & chest of drawers. We will never make a purchase with their stores again & will not recommend them again. We have 3 older recliners from different stores that look new compared to this 2 yr old set. I told mgr today this was our last purchase from their stores. He said absolutely nothing.
This is the worst product & customer service we have ever experienced.