fuboTV review: Fubo bad practice ( 1 comment)

On Sep 7, 2023, I clicked on free Fubo trial subscription to check it out and when I saw the info, I was not interested and did not complete the subscription. I received 2 subsequent emails saying "Almost Done. Complete your order today" but I never did so I assumed I had not signed up. Also, the marketing email said "We'll remind you when your trial is about to end." Since I never received any welcome email or any notice that trial is about to end, I was of the thinking that I never signed up. I actually never went on that site to watch anything. However, I recently saw a monthly fee of $128 charged to my Amex for the past 4 mos! (I know, it was my mistake to not check every charge each month. I've learned my lesson.)

I called Fubo to request refund for past 4 charges or at minimum, a refund for the charge they posted 4 days ago. Their answer was no refunds are possible as it is stated in their policy. I told them I never completed the subscription but they said they show it was completed 9/7/23. I asked why then did I keep receiving emails after that to complete order but she had no good response.

I never received a welcome email or any notification that trial was ending which is my proof that I never finished signing up for an account but they said there's nothing they can do. It feels like fraudulent practice that even if I didn't finish signing up, they finished is for me. Plus if I did sign up, why did I not get notified when trial would end, as they state in their advertising? I would like their marketing practices investigated as it does not seem ethical.