Frontier Communications Corporation Customer Service

Frontier Communications Corporation

18700 33rd Ave. W, Ste D
United States - 98037

Customer Support Phone Numbers

+1 877 339 5161(Residential Customers) 7 0
+1 855 593 7404(Business Customers) 1 1

Frontier Communications Corporation Complaints & Reviews

Frontier Communications Corporation / television service

Oct 16, 2019

I had Frontier installed on 9/6/19, then cancelled the same day because the channels I had requested weren't provided. I was told by the installer that there was a 30 day guarantee (with no charges if I wasn't satisfied. I called someone in Connecticut and was advised they would waive the...

Frontier Communications / customer service, unethical behavior

Oct 15, 2019

Frontier communications disconnected customer for a late payment while customer was in the hospital without any form of notice via mail, telephone or email. Customer uses pacemaker which requires Frontier service for routine readings and check in of pacemaker function. Customer scheduled...

Frontier Communications Corporation / about my service not cut on which is new services.

Oct 07, 2019

To whom it concern I am writing because I was approved on 09/10/2019 for internet date to come out was 09/19/2019 nobody came out tec name Brian came out09/20/2019 and left a message on my cell phone he would be there in 15mins when he arrived let him no that he would have wire inside went...

Frontier Communications Corporation / quote that was emailed to me

Sep 12, 2019

Frontier Communications CorporationI had called to change my service only to internet, told them I didn't need a router as we have one. I was quoted one price which was emailed to me as well. The day the tech came after he left I received an email explaining our new services which was more money than original quote. Called...

Frontier Communications Corporation / internet

Sep 11, 2019

I just relocated to a part of the US where Frontier offers service. In early September 2019 I ordered their "up to 25 mbps" service for $34.99. This would have been comparable to my mobile service with Verizon BUT would have allowed me, ideally, to stream internet to multiple household...

Frontier Communications Corporation / frontier modem return

Sep 09, 2019

We signed up with frontier in April 2019, they could not keep our service running uninterrupted or at speed and the last straw was when we called in because our internet was out and the tech sat in our driveway for 45 minutes until I went out to see if he could fix it... He said he wa...

Frontier Communications Corporation / landline

Aug 23, 2019

I live in rural southeastern Ohio. I have had landline services since 2009 at my residence. No other options! Cell phone service is not available. I live alone and have health issues that require the ability to make a phone call in case of an emergency. My life has been consumed by trying...

Frontier Communications Corporation / harassing sales rep

Aug 20, 2019

I have a NO solicitation sign st my gate but Frontier Fios still keeps knocking at my door. This is the 4th rep in 2 months who keeps wanting ne to switch to FIOS. All reps would start with the neighbors converted to FIOS. So i still jeep saying NO. The reps would not go away and...

Frontier Communications Corporation / customer service

Aug 19, 2019

Frontier deleted a recorded phone conversation we had a few years ago that proves I never asked me for the services they charged me for. They deleted it after the state body of Connecticut, PURA contacted them about the audio recording. They tried to use my own words against me a few week...

Frontier Communications Corporation / installation

Aug 14, 2019

My husband and I have been trying to get internet service at our house since June. The first ticket we put in was on June 8th. Our multiple tickets have supposedly been lost. If someone offered services in our area we would have gone with them. I have wasted all of my sick time I have...

Frontier Communications Corporation / vantage triple play

Aug 09, 2019

I was lied to from day 1. they told me that unlimited long distance was included in my "Triple Play" package which it says so on the bill. They are now trying to charge me 42 cents per minute for Long Distance calls. They have agreed that I was lied to but no one can do anything about it...

Frontier Communications Corporation / no phone service in a week

Aug 05, 2019

To date Frontier Communications has made NO attempt to fix service at my home. It has been out for a week now. We have multiple medical issues here and no cell service and no other company in area so they have a monolopy. We are dealing with high risk of stroke, heart attack, bleeding...

Frontier Communications Corporation / unwanted voip

Aug 01, 2019

Frontier Communications CorporationFrontier verbally transfered a internet service contract to me from another individual without letting me know they were also transfering a voip line. Which I would have declinded if they told me about it. I have auto paid my bill for almost 5 years. $1200 in a service I didn't ask for or...

Frontier Communications Corporation / cable, tm & phone services

Jul 28, 2019

Over three years ago, Frontier took over Southern California Verizon Cable services. I started calling Frontier beginning in June of 2016 for services; however, Frontier falsely accused me of having a balance with Verizon 7 years ago! I think that what happened was that I order service...

Frontier Communications Corporation / internet

Jul 23, 2019

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely horrendous! Will try to be short, sweet & to the point. Liar's. Thieves. Shyster's. They do not...

Frontier Communications Corporation / customer service

Jul 22, 2019

My internet went out for days. I spent at least 7 hours trying to figure out when I would have internet again. I work from home and it is critical that I have it. I never got answers. 3 days later (and after waiting 40 minutes again) a customer service rep finally had me re-set my router...

Frontier Communications Corporation / unauthorized new account after cancelling service

Jul 17, 2019

Here are the details of my case. I removed my identifying information because I don't need that all over the internet. I would like to know why there are numerous complaints here, but it keeps happening? I cancelled my account for landline phone and internet on 01/22/19 @ 4:23pm. I...

Frontier Communications / installation service

Jul 12, 2019

My wife and I just moved to west virginia from maine and I set up our phone and internet service with frontier communications to be installed on july 2nd. The installation window was between 9am and 1pm. We waited around and no one showed up. So we called up to find out what happened and...

Frontier Communications Corporation / renewal of contract

Jul 11, 2019

Account # [protected]-5 JERRY E. customer retention and service recently called to talk about renewing my account . asked about what new rate would be and was told that my rate would go up by 20% and there was nothing they could do to keep me on . i explained I was a customer for over 7...

Frontier Communications Corporation / internet service

Jul 10, 2019

I've been so disappointed with your service. I spent over two hours on the phone with your "customer service" and was hung up on TWICE before finally getting my issue partly resolved. All to find out in the end, that you could care less about loyalty. I was told you CANNOT honor the dollar...

Frontier Communications Corporation / fraudulent charges and they will not remove them

Jul 03, 2019

I purchased a movie for my children. My 4 year old trying to turn on the movie purchased the same exact movie several times. Nobody can explain to me how this is even possible when you already own the movie and after several months of fighting to get the charges removed, Frontier will not...

Frontier Communications Corporation / phone service has been out since june 14th. internet has been glitching offon since june 7th.

Jul 01, 2019

Fidgured storms were responsible and service would be restored. Finally called june 23rd received a trouble tricket, that was never submitted, #[protected]. Called again on the 26th, because I vhecked online for my trouble ticket #, that I couldn't find. Rec2a call back from Tim at frontier...

Frontier Communications Corporation / install guy

Jun 30, 2019

Frontier Communications CorporationInstall guy came to install internet . He went in the attic to drop a line . I had bedroom doors closed . He installs and leaves . My daughter just cane home from the weekend and opens her bedroom door to giant HOLE in her ceiling ! Like WTF. No kone is answering the phone at Frontier . I...

Frontier Communications Corporation / tv/internet

Jun 26, 2019

WARNING: Do not give your business to Frontier Communications. I called their 800 number to see if I would want to switch since my previous provider was raising my price. I had had problems with Frontier 5 years prior to this but was hoping things had changed. The guy (in Alabama?) with...

Frontier Communications Corporation / billing practices

Jun 19, 2019

WARNING: This is a public service announcement / consumer protection notice about Frontier Communications. We were Frontier customers for our phone, internet and FIOS TV since 2010 when they bought out Verizon. Their service deteriorated and prices kept increasing so we finally decided to...

Frontier Communications Corporation / unethical behavior

Jun 13, 2019

[protected] I called and spoke to a customer service representative regarding a charge on my bill named DeMario, who was speaking to me in a rude and unprofessional manner because I was not understanding his explanation of the charge. I asked to speak to the service manager or supervisor and...

Frontier Communications Corporation / driver

Jun 07, 2019

Truck number 2105 was behind me at a red light. Light turned green but pedestrian was crossing so I could not go but driver began honking and yelling and getting very close to my car. As I made the turn he passed me and continued yelling obscenities at me. This happened at intersection of...

Frontier Communications Corporation / phone made inactive in error

May 17, 2019

Problems with Frontier Communications. I am the advocate and personal friend of Max Heinz, who is a 90 year old, disabled man. I faxed information to Frontier Communications of May 6, 2019 advising them that Max Heinz's life partner had passed away and since the landline was in her name, the...

Frontier Communications Corporation / internet service

May 08, 2019

The internet service has been sporadic for at least 4 days now. It will be out for hours then come back for a few seconds to an hour. Last night when it dropped I contacted tech support, all they would do is open a ticket and a tech would be out on Monday to take a look...that is a week...

Frontier Communications Corporation / phone and internet

May 08, 2019

I live in texas and frontier has taken over verizon for over 2 years my bill has been 56.00 now frontier has got it up to 103.00 for the same service I have had for 12 years I get local land line only with 1g of internet called and spent many hours on the phone to see why this was so high...

Frontier Communications Corporation / sold me cable high speed internet only had a phone line dsl fraud alert

Apr 20, 2019

Had Frontier install hight speed internet and cable TV witch I was fully charged for. The service was terible along with there customer service and billing. I had called them to discontuine my home phone land line service and they said they would by never happened because they never ran a...

Frontier Communications Corporation / have a two year contract paying $136.26 at end of first year of contract the now want $183.69 a $47.43. what happened to the two year contract.

Mar 27, 2019

have a two year contract paying $136.26 at end of first year of contract they now want $183.69 a $47.43.What happened to the two year contract. Do I have any recourse. Is this a scam that try to get away with because most people do not complain and just pay the increase. Is there a cla...

Frontier Communications Corporation / billing

Mar 15, 2019

After being a Frontier customer for 4 years and not under any contracts, I cancelled my service due to them cranking my bill up by over $100 a month. I cancelled on 1/14/19. They then proceeded to send me a bill for the whole month of January instead of prorating it to the days I had...

Frontier Communications Corporation / credit not issued by customer service

Mar 14, 2019

Regarding account [protected] PiN 7486. A credit was submitted by the Corporate Office on March 1st during this current billing cycle of 2-19 to 3-18 but does not reflect on the current bill which is due tomorrow 3-15. Upon calling Customer Service two reps could not explain why the credit...

Frontier Communications Corporation / technician billing fee

Feb 23, 2019

In regard to account number : [protected] pin number 7486. I submitted a service call sometime in later January early Feb due to no dial tone because of heavy rainfall. The technician came out and fixed a wire inside a small box located on the roof by the roof peak. the fix lasted a day then...

Frontier Communications Corporation / billing/collections

Dec 19, 2018

This has been going on for a year now, I thought it was resolved but turns out it is still not!! I am beyond frustrated, back on [protected] someone was going to come and connect service, well it was cancelled a few days before that, now you have a connection and a disconnection all on the...

Frontier Communications Corporation / internet open and immediately closed in may of 2017

Dec 15, 2018

"I closed an account immediately after opening because the service would not connect. It will be 2 years this coming May. I was told after I closed the account that the fees were waived. After a month I kept receiving a bill! Called numerous times and by 2 managers, I was told that the...

Frontier Communications Corporation / cheating

Dec 10, 2018

I am a senior citizen who has such a huge complaint against frontier communications. they have managed to boggle the books in their favor in the years I've been w/them due to that where I reside, the veterans outpatient clinic in north hills, California they are the only company with...

Frontier Communications Corporation / run around on change internet speed

Dec 07, 2018

I do not make a habit of complaining about service but I called customer service to have my internet speed increased was told it would be $10 a month which is not problem, It will be effective on 12/6/2018. They will have to send a tech out when I said it really was not necessary since we...

Frontier Communications Corporation / landline business service

Nov 28, 2018

This has been an on going battle with Frontier for years. They had a monopoly in our area and there was not good infrastructure in place so basically it is a license to steal from rural America. In October of 2017 my bill spiked up to $300 per month from the $100 which we agreed to. They...