Frontier Communications review: Chat bot giga is not smart

Northern Wisconsin - we cancelled Frontier internet 12/28/2025 as my daughter works remote while on vacation and switched to another internet provider. Frontier sent me a QR code to print out a return address label to return a used modem. THE PROBLEM: The QR code can only be read at a UPS store to print the return mailing label. The nearest USP store is a two-hour drive for me. Frontier has Giga, a chatbot, not human. I entered the information numerous times. The same response every time: Get the QR code. The Frontier phone number - [protected] is another recording that only mentions the QR code, which I can't utilize. All I want is for Frontier to send me a mailing label so I can return the used modem. But that option is not on the website.