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1.4 356 Reviews

How responsive is Frontier Communications's customer service?

33 Resolved
322 Unresolved
Very poor 🤒
We don't know much about how Frontier Communications handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Frontier Communications and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Newest Frontier Communications reviews and complaints

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1:53 am EDT
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Frontier Communications terrible transfer from verizon

One day on my TV I saw the logo change from Verizon to Frontier when you turn off your cable box but not the TV. I had no idea that a new company had taken over my cable, internet and telephone service until then and even then it was not clear.
Next I lost 75% of my channels without any warning, I figured it was a technical problem so I called the company and they spent 2 hours on the phone trying to fix it. Then they talked to another department and they said I needed a new package. It took me two weeks to get close to the same service I had with Verizon as everyone at Frontier was incompetent.
Plus they told me there would be a $315 penalty if I did not keep my service for 2 years. I asked if I move to a state that still has Verizon would I have to pay the penalty and I have gotten 3 different answers.
Frontier is a terrible company with lousy service and no customer support. As I read in the newpaper a quote from the CEO of Frontier; "we measure success by increase in sales"; nothing about service or quality of products.
In short Frontier sucks.

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Purplerose3888
Beaverton, US
Oct 06, 2012 11:53 pm EDT
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That's sounds like the sad part about all of this, there is no competition to switch to. I have been a 12 yr customer with TMobile, for 9 days I have had to deal with losing connection to the server, I have about 10 minutes of computer time. It is obvious the techs I talk to are scripted, they don't know how to solve the problem, they just end up wanting to sell me more stuff. I am thinking of trying Comcast, now I don't know.

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19.4 Kbps or less
City, US
Aug 29, 2012 1:15 pm EDT
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Frontier is now like our banks, you get no interest from them anymore. Love the BBB rating "F" for failing Frontier, other "F" words are available. Actually I think their field techs are trying hard to do the best job they can.

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nothappyinil
, US
Jul 21, 2012 6:31 am EDT
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Having the same problems with service going downhill since changed from Verizon to Frontier. Made a change on website from Internet Lite to Internet Max hoping it would help with problems we have. Received a new modem that looked exactly the same except for logo said "Frontier". Several days later when the speed had not increased we called at a Tech was sent out. He told us we couldn't get the higher speed. That we were too far from the office(?) to get any better service. We are not out in the middle of nowhere. So they were willing to take our money for a high speed service without providing that service. I told him that it was better when it was Verizon. He told me it is the same that the only thing that changed was the name. He said the equipment is all the same and it isn't capable of any higher speed. Interesting that we had a higher speed with Verizon and we didn't loose our internet for day or two at a time. He then looked around and said our line coming in from outside was the wrong type so he changed it. Nothing has improved with the new box and line. Now looking into seeing if Comcast will do better for us.

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golfer1200
, US
Jul 22, 2018 8:42 pm EDT
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you were only paying 19.99 up to 34.99 depending on your location- It would take you from 1Mg to UP to 6Mg.

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enriquelomasa
Las Cruces, US
May 17, 2011 6:03 pm EDT

I moved out of state and needed to cancel my contract/terms of internet service with Frontier. When I called the representative they told me to call back in 1 week, because I would be charged the early termination fee of $70.00 - and if I called back in 1-week, my 1-year contract would be done by then. When I called back in a week, another rep confirmed that I would NOT be charged the disconnection fee and all was good. Then I received a bill for $70 - a 'disconnection fee' and when I called again to dispute the charges, they told me that there was nothing they could do, and that talking with a manager wouldn't help, I would have to wait 1/2 a hour and that the manager couldn't do anything for me that the rep couldn't do. UGH! Jerks!

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RRRMedina
Medina, US
May 09, 2011 1:31 pm EDT

Frontier is no better in Ohio. I have complained about their internet service, they acknowledge "problems", say they are "making upgrades" and that things will get better. It's not happening. Ask yourself why upgrades are needed when things worked fine under Verizon!

The change from Verizon to Frontier has been a downhill slide, and they don't seem to care, or at least are unable to fix things. On Mother's Day I couldn't get connected to the internet at all for extended periods. Makes me think their "improvements" are essentially minimizing bandwidth.

Very dissapointed with this company!

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joshsgirl44
Cullowhee, US
Apr 15, 2011 7:59 am EDT

i wouldnt recomend their sevices haveing the same issues along with many more i never had these probs with verizon either, wishing ya better luck than i've had with them have a great day.

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angeredbyfrontier
, US
Mar 14, 2011 1:23 am EDT

For the past month I have had to contact Frontier on an almost daily basis because my DSL light on modem constantly flashes and I lose my internet. They sent someone out who replaced the modem and at first I thought the problem was solved.. two days later same problem. I called back and they ran tests and low and behold my internet will come back on. On my fourth call for the week that week they insisted that I had to have someone else come back out to my house. The tech sat in my house at my computer for ten minutes, said there was no problem and left. An hour later my modem was back to it's same trick, once again I called Frontier they ran their tests and my internet was back on and working. Then this weekend hit, this has been the worst yet, my internet speed is most definitely not working the way high speed should. Its almost like I'm 18 again and trying to use the dial up internet that my parents had. I called back to which I was told that they are "improving" my area and that slow speed is expected. I was put on hold no less than ten times and in the process my internet went out once again. I was then told I was going to have to have a third tech come out to my house.. and when I explained that the techs aren't helping but whatever test they run on my connection while I'm talking to them always does the trick.. they refused to help me unless I'd have a tech come out.. this is ridiclious, I'm paying for service that is working 40% of the time at best. Avoid Frontier, I never had a problem when I had Verizon!

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golfer1200
, US
Jul 22, 2018 8:27 pm EDT
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you are to far away from the central office- this causes the wi fi to run weaker as you have 1. probably less than 6 Mg. speed chosen 2. to many devices running on the wi fi. Spend a little money and upgrade, don't run so many devises, or move to a better area

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TnhLinh
, US
Mar 03, 2011 7:58 pm EST
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When the Frontier representative was making a deal with me that about the Internet service for $24.99 a month with the agreement of 1 year contact. He said I can terminal the service at anytime with no early termination fee. He didn't tell me about a second year in the contact. After 1 year, I'm going to disconnect Internet service. A Frontier custommer service told me that I have to pay for the early termination fee $200. At this time, I just know that they put me on the contact for 2 year. They do a fraudulent on the offer services. I don't want to have any special offer from this company again.

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golfer1200
, US
Jul 22, 2018 8:22 pm EDT
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Replying to comment of TnhLinh

you get everything in writing. Can you READ?

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shellfro2
McMinnville, US
Nov 14, 2010 4:34 am EST

I AM DONE WITH FRONTIER... ALL BAD NOT ONE GOOD THING TO SAY. MY BILL IS ALWAYS WRONG NEVER THE SAME . I HAVE CALLED LIKE CLOCK WORK FOR THE LAST 5 MO. I AM DONE COMCAST HERE I COME.

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Taken!
Akron, US
Nov 02, 2010 9:12 pm EDT

Unfortunately I must agree with the negative comments associated with Frontier and the Verizon/Frontier transition. It has been a disaster. My experience with the tech reps was like watching comedy.com. I received different answers from different people on everything from email settings to cancellation policy. When I asked what "incentives" might be provided to customers who choose to keep this company, they indicated that nothing financially would be given but their "excellent service improvements." When I asked what those improvements might be, it was absolutely ridiculous - nothing! It saddens me that such a takeover could be forced upon loyal paying customers. If you want to leave you should do it with impunity and no cancellation fees. I received the answer that there would be a fee when I spoke with a rep - then after my protest that I had been a Verizon customer for over 5 years, he then indicated there would be no fee! He did NOT know the policy and I felt no confidence in his answer - nor did he! Shame on Verizon... and Frontier will eventually get its dues...no actually recruited customers and mice fleeing the sinking ship.
PS: Get ready for more problems if you use internet service from competing companies in other states. My trip to AL at our son's home (who has excellent internet service with a local ISP) proved frustrating as I could not send (only receive) email. When I got to the bottom of it, Frontier "has a habit" (ISP rep's words) of blocking other ISPs. Nice, huh?

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3:34 pm EDT
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Frontier Communications erronious charges

I have been a Verizon customer for 15 years. Recently Verizon sold their land line and internet services for our part of the country to Frontier Communications. That's where the problems started. Soon after the switch was made to Frontier I received a promotional card in the mail to receive a phone/internet bundle at a price lower than I was already paying. I called Frontier but was told since was not a new customer I did not qualify for the deal. The represenative told me however that I could switch to a faster internet service for 69.99 which would save me about $5 month. I said no-brainer, make the switch. My next statement came and it was for $88. I called Frontier and was told that the bundle price is $69.99 + taxes, surcharges, gratuity, etc. I got nowhere with the representative I was talking with so I asked for Genivie's supervisor. Her supervisor, Dalton, came on the phone after about 10 minutes. He was real jerk. (I guess I probably wasn't real nice by then anymore either.) I asked to go back to my old plan for $73 but he said that I would be breaking my contract and the cost for that would be $160. I asked to have my original conversation reviewed (they always say they may be recorded) but he said those are for training only and not all are recorded. He went on to say that was sent paper work in the mail with the new rates and that by not replying to the charges listed on their I had given my approval for the new charges. he said I had 30 days to review them. Well it just happens that 30 days from the time I would have received the papers would be several days from this call. So I said well my 30 days aren't up yet. He quickly said, no, it's 30 days from when you make the change, not from when you receive the paperwork. So it was past the 30 days by 2 days and he would not let me go back to my old plan without the penalty.That's the policy! The original representative had offered a $15 month discount for 12 months. Dalton said that was an invalid offer and he would not honor that. So again one of their employees made another offer that was not valid, just like what was made on my original phone call. I'm dropping Frontier and going to someone else. I asked Dalton if he wanted a happy customer? he wouldn't directly answer the question. This change to Frontier was a bad move for many customers.

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Pamela Fries
Rocklin, US
Jun 25, 2011 7:52 pm EDT

I will never fly Frontier air again!

Check in: Not seated together after seats had been bought in advance of 4 mths. I have a handicap husband with( ALS ) look it up, and an 8 yr. old daughter.
Wheelchair was not door when I had put an order in for one to be at the door.
I pd. for the plus plan tickets and got nothing for it.
So called flight attendants with no training in how to deal with passengers are the ruddiest I have ever come across. You could find better if you walk down the streets of San Francisco .
We were not the only people complaining on the flight.
I have been putting out the word to everyone I know that travels by air, DO NOT TRAVEL FRONTIER!
Don't feel bad you're not the only one I am upset with, Onetravel.com is a sight that you should never get cheap tickets through. I have never filed a complaint before. I do feel my Husband, daughter and myself are owed three round trip tickets to anywhere in the United states, and would prefer them to be with another airline. Just because your airline is (CHEAP) doesn't mean you need to act it! Sincerely, Pamela Fries

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benterry
San Francisco, US
Apr 18, 2009 1:46 am EDT

Flight canceled out of Denver tonight, even though every other airline has flights leaving tonight. Wanted me to fly standby for the next 24-48 hours, telling me that the earliest they may be able to get me out would be Monday (Its Friday now). Poor service, even worse terms of carriage, which oblige you to accept their poor offerings of two day standby or forfeit your refund. Had to book a flight with United (Leaving tomorrow AM) at considerable expense. Interesting - in their terms of carriage they state the they will attempt to put you on the next flight out, even if it is with another carrier - not so, you have to book yourself. Also, trip insurance is a waste of money, since Frontier offered me weak standby, they technically did not cancel my flight for longer than 12 hours, thereby nullifying my ability to obtain insurance reimbursement. Weak, very weak, will never fly with these fools again. A cheap flight ends up costing three times more, and still not at my destination yet. Boo

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Nick
, US
Apr 18, 2009 3:05 am EDT

I am in your same boat! Stuck in Denver for 2 days for 6" of snow?!?!?! I will NEVER fly Frontier again!

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2:46 pm EDT
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Frontier Communications too many problems to mention

geeeeez where to begin. well, i ordered a bundles pkg online from them on aug. 2-3. received call and email from them informing me they would mail my stuff for the high speed internet part of the bundle and that everything else was good to go on the 5th. the 5th came and went. no service. not even the extra stuff on my phone was added.(call-waiting, caller id and voicemail) so, i called them again. they informed me the high speed internet was not available in my area and there had been some confusion. also, i was turned down for the dish network part of it too because i didnt have a large enough pkg with them to be elligible. well, i informed them i still wanted my phone pkg changed. they gave me a date of the 9th it would be taken care of. well, u guessed it, 9th came n went no new service. and i am still waiting for it. i have given up and making complaints to try to get it handled. thank you in advance

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Lividtothend
Ridgeley, US
Nov 07, 2011 11:57 pm EST

I totally agree. I have spent many hours on the phone with the customer service of Frontier. All though the reps were nice to me- the service itself is beyond inexcusable. I ordered the triple play package from Frontier. I got my satellite portion within a matter of days. However when it came to getting my phone and Internet. BIG ISSUES. After many calls and many weeks, I was told that internet is not available in my area ( even though the rep told me when I placed my order and paid my deposit it was). I had set up many service dates and every day the techs were a no show. I would call customer service again and every time I did- they never even had record of my account. I had to go through this each and every time I called. So now I do not have Internet. I was also told what my new phone number would be- and that was even correct. I am very unhappy I switched over to Frontier. Dish Network is fine and I have no complaints with them, but the general manager or higher ups from Frontier is getting a very nasty letter from me. I just started as a customer with Frontier and already being treated like this.

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2:34 pm EDT
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Frontier Communications erroneous charges for dsl

I agreed over the phone to a DSL promotion from Frontier two months ago. They have not honored their original promotional package fees and have erroneously billed me overcharges for three months’ statements now. Two months ago, the overcharges amounted to $137.20. Last month and this month, they amounted to around $20 each.

I agreed to try DSL for an introductory cost of $24.99 a month for High Speed Internet Lite and $4.50 for the modem rental. Two months in a row, they charged me $39.99 for the Lite package and $6.99 for the modem rental. This is not what was promised in a taped phone call or in subsequent calls. They have thus far refused to fully reimburse me for those overcharges. They also offered a $34.99 installation fee and charged me $134.99 on my bill. That $100 was taken off after two phone calls to two different representatives.

Frontier then charged me a late fee of $2.06 the next month for not paying their overcharges, and for no valid reason since I had paid my bill in full, the amount they told me to pay, by phone. After grossly overcharging me on my bill two months ago, the bill was adjusted down $137.20 (the amount of the original overcharges) and I paid that bill, so I was not late in payment. They still haven’t removed the other overcharges.

They also charged county, state, and federal taxes on amounts that were too high to begin with and I have not seen where any of those taxes were adjusted down.

When I received the first inflated bill, I called Frontier’s office “residential” phone number [protected]) and listened to scrambled menu messages that were almost impossible to understand for fifteen minutes until I couldn’t stand it anymore. Then I called back to the same messed up menu messages and waited another five minutes with no answer. I then called Frontier’s “business” number and after several menu choices, the phone went into a busy signal and no one ever answered.

I then emailed Frontier on their website “contact us” link, wrote about this experience and the overcharges on my bill, and I have not heard anything from Frontier by email or any other means from that correspondence. I again called the 800 “residential” number and I was put on hold for five minutes, with annoying harsh music and no promise of a person coming on, so I hung up. Since I had no way to contact Frontier, I wrote a letter which they also never responded to. I have now written another letter, and I have emailed both letters as well to their online customer service for my second time contacting them online. I also filed a complaint with the Federal Trade Commission.

This month’s bill did show a credit of $11.50 under “Other Charges” and then the account was billed “$11.00” for “Subse Sv Order Chrg-Res NRC” under “Other Charges, ” so in effect most of the credit was re-billed in the same section. I have no idea what the charge or credit was for and there is no explanation. So I received one credit only to have it taken away, and with no intelligible explanation as to what it was for. And the bill still reflects the same overcharges.

In a time of cell phones replacing landlines, and during a down economy, I would think that good customers would mean something to companies. I am seriously considering getting a cell phone, satellite hook-up, and doing away with any services that require me to deal with Frontier. For two years, Frontier tried to get me to sign up for their DSL service. Now that I have, I have been treated very poorly by their company ever since.

I have had Frontier as my phone provider for almost 13 years and I am treated this poorly as a customer. Someone needs to do something about the way phone companies no longer treat customers as human beings, and how they fraudulently charge customers extra fees and then provide no viable recourse when they are caught. I would not recommend this company to anyone anymore.

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Comfynose
Fairport, US
Jun 03, 2015 12:15 pm EDT
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FRONTIER is charging me thousands in fees. I cannot catch my breath! Their charges are astronomical. They are repeating fees on the billing statement.
They are fraudulent.

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cynthia W
Anderson, US
Aug 10, 2011 5:37 pm EDT
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We are having the same issues AND they want to charge us $250.00 two hundred fifty dollar cancelation fee on our phone and internet and said we had a two year contract but have no proof wither in writing or recorded verbally of this contract. I've NEVER heard of such a thing! Please turn this company in to the federal trade commision, BBB, consumer protection, Calif Public utilities commisioner (we're in Ca. by the way) at [protected] and the attorney general at [protected]. We are turning them in to ALL these places. They have been in trouble for this since 2003? Can't remember the article year but anyway, Also if anyone can help us out and put out a craigslist ad about the scams for frontier communications and encourage people who feel they have been cheated as well to also put in complaints to all these places it would really help to get this company in check. United We Stand, Divided We Fall. Thank You for helping
cynthia w Far Nor California

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Frontier Communications Fraudalant billing practices

I moved from my residence on March 6, 2008. I cancelled services when I moved into my new home March 28, 2008. Frontier Communications handled my landline, internet and cable bundle package. After cancelling services Frontier continues to bill me for services on the cable portion only. When I call Frontier they blame it on the cable carrier they link with saying it their issue, yet it is Frontier who is billing me. Service was appropriately cancelled, all equipment was returned. I have new service with another carrier at an entirely different location effective 28 March 2008 yet Frontier will not correct the billing error. This is a fraudalant billing practice. A company can not bill for partial services when the entire account was appropriately cancelled.

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Blairsey
OXFORD, US
Aug 19, 2022 6:55 am EDT
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Frontier bundles tv in ternet and phone ,,, phone out 3 days a week internet skow , and creeping bills each month a different ammount few cents to a few dollars more each month if i had auto pay id never know what they took for their bill. No more auto pay anything ,,, dish net price increases all the time for no reason repeat tv and commercials i do not need , my home burnt down i called to stop service , customer service at frontier didnt listenm and kept billing me for 2 years after phone tv and all burnt up i lived in a camper with no electric for 8 months yet they billed me each month ,, frontier 2 cans and a wet string would be better ..

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Frontier Sucks Moose Dick
Ansonia, Connecticut, US
Jan 14, 2021 8:55 am EST

Frontier sucks! the connection disconnects three times a day. after 5 or 6 years of service. they bought out att, which I had the silver package which includes 120 channels two movie channels, phone and internet. they turned off my movie channels saying that I was getting them for free the whole time. [censored] they want more for less, they suck and they can take thier boxes and shove them! f. you frontier

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Mary Sahlin
, US
Feb 18, 2020 5:03 pm EST

I was a Frontier consumer for over 10 years it hasn't been since these last couple of years when they gave me unreliable internet and don't give my mother (different last name) any bills at all. My mother is also a customer, won't receive not one paper billing and when I jump on customer service they said they will finally get a bill to her. Let's see how long that lasts!

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Is already taken
, US
Jan 05, 2019 9:18 pm EST

August, 2018 ordered a second land line, was told it would cost around $30.00 a month, had the number for about 3 weeks, when it was disconnected for no reason & I was given a new number, I had already given my phone number out, so got to do it all over again. 2nd line wasn't on my Sept. bill, there mistake the agent said & it would be fixed, nope, I called October to get amount due, for both, paid it, this went on November & December I talked to no less than 7 agents I have W.O.#'s, one they say doesn't exist & the other says nothing. Then the agent today tells me they don't issue W.O.'s for billing related issues. Long story going round & round, they now say I owe them $343.00 I don't. I wish I had the option to get something else but I don't. So I don't know how this will resolve. Frontier has a lock on this area, no cable & no cell reception. I'm stuck. Like Lana above said. "If anyone knows how to legally dispute Frontier without going to court, please let me know. This will go on my credit report and I'm feeling so helpless to the situation." They will screw you & there's nothing you can do to work it out with them, even when when you have evidence, I have 28 pages & no where to go.

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Sandra Dee Stevens
, US
Apr 08, 2019 4:44 am EDT

Call your States Utilities Commission. They helped me with my Frontier Issues; Especially if you have proof.

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Lana Van Buren
, US
Dec 10, 2018 5:53 pm EST

I cancelled service with Frontier and went with a different company on December 3, 2018. I received my bill from Frontier for the full 30 day billing cycle of [protected]. When I called and asked them to tell me what I actually owed for the 18 days of service, I was told that I am responsible for the full 30 days. That means I would have to pay for 12 days that I did not have their service. I spoke to a supervisor who told me it is in their "Terms & Conditions". When I asked where that is on my bill, she said it is on their website and is legal. Before I stopped service, I spoke to two customer service reps asking them not to raise my bill by $40.00/month and I would have to change service if they would not help me. Neither representative mentioned this to me. I have calculated what I owe by the number of days I had their service and will only pay what I owe. If anyone knows how to legally dispute Frontier without going to court, please let me know. This will go on my credit report and I'm feeling so helpless to the situation.

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Sandra Dee Stevens
, US
Apr 08, 2019 4:40 am EDT

Contact the Utilities Commission in your State and they will assist you as they assisted me with my dispute with Frontier.

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Roy Siefert
, US
Oct 24, 2018 1:07 pm EDT

They used to be good, but now will not even accommodate you as a customer. They seem to know that they don't have to care.

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LAStroud
, US
Oct 01, 2018 5:22 pm EDT
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I cancelled m account on 07/02/2018 and was told I owed 1 more billing cycle. I paid that bill and Frontier continued billing me for 2 more months even though I had returned all equipment and sold and moved out of this home. I am not exaggerating when I state that I have spent over 20 hours on the phone disputing their fraudulent additional charges. I actually on hold again as I write this. Today I was hung up on 3x and transferred to the wrong departments over and over. 3 Hours of my day again that I won't ever get back. This is total harrassment. I just sent a complaint to the president of the company. I don't want anyone else to go thru the stress that I have been through over these fraudulent charges. If anyone has advice on how to STOP them, please feel free to interject.

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Sandra Dee Stevens
, US
Apr 08, 2019 4:37 am EDT
Replying to comment of LAStroud

You can contact the Utilities Commission in your State, state your case exactly and they were pretty fast in getting back to me when I had issues with Frontier and taking care of the problem for me. I am in Arizona. I would definitely contact the chapter in your State and you should get help with your problem. Good luck or maybe you have found a solution to your problem already; as I see that this was 5 months ago.

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ipp_support
, US
Apr 08, 2019 5:57 am EDT
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Replying to comment of LAStroud

Now its almost more then two months and this AT TRADERS/ASMAT TRADING is NOT paying my refund of US$ 1, 050.They are fraud company.

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Linda Furman
, US
May 24, 2018 9:18 am EDT

Frontier was a decent company back when they came to my area ten years ago. Now their billing is always wrong and they won't fix it. I have a price promo lock on service. But it was raised in month 5 and some agents will fix it but most insist the increase is accurate charge for the promo. I thought Comcast won prize for worst customer service. Frontier has vastly surpassed them in fraud and deceptive practices. Never use Frontier. I'm switching back to Comcast despite having to pay more per month.

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Roy Siefert
, US
Oct 24, 2018 1:01 pm EDT

I have a $4.99/month contract for as long as I am a Frontier Secure subscriber which they will not honor. They now charge $5.99 and say it is legitimate and it is what they now charge. Do not believe anything their sales people tell you. Unfortunately, I have no choice as Frontier is my only provider.

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rojosport07@gmail.com
, US
Jan 24, 2018 6:15 pm EST
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MY CASE IS SAME THEY CHARGE ME WHEN FOR LAST COMPANY VERIZON PASS TO FRONTIER .NOW MY PROBLEM IS NO BODY ANSWER THE PHONE THEY SEE ALL THE PERSON IS BUSY WHIT THE OTHER COSTUMER IM CALL TOMORROW LET ME KNOW WHAT TIME.IS CRAZY . THEN MY INTERNET IN 3 OPPORTUNITY IS SOO SLOW AND THEY NOT DISCOUNT THE MY BILL THE TREE TIME MY INTERNET IS NOT WORKING GOOD THIS COMPANY IS 0 STAR

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Shelly Stewart
, US
May 20, 2017 4:44 pm EDT

Frontier communications fraudulently billed me for several months after I canceled my service. I was told on 4/8/16 that my service had been canceled, yet they continued to bill me into September. The total bill for services I did not use was over 1200.00. I called in to dispute the information and was hung up on, told erroneous information, denied the opportunity to speak to management, and finally was told the best they could do is reduce the bill to $1000. I told them I would not accept this. After nearly a year of fighting with them, I was contacted by Elizabeth Golightly and told that yes, they did make a mistake, but I still owed $354. This was not accurate either as two adjustments had been made to the account she claims to have no record of. Regardless, I was willing to pay the $354 if they would remove the erroneous collection from my credit report. She refused to remove it and basically told me Frontier was wrong, but they weren't going to do anything about it unless I pursued legal action.

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Frontier Communications stay away

Other than the problems we have with DSL every once in a while which reminds me of 3rd world countries here is my biggest problem with Frontier:

We got a CD with their modem and it was suppose to install the modem ONLY. What it did was, it installed like 3 or 4 different software packages WITHOUT asking me anything! I uninstalled all of them but one of them I can't find anywhere and it's still on my PC! Their company doesn't follow even a single principle mentioned here: http://www.google.com/corporate/software_principles.html

If you want to get a DSL or phone form Frontier be aware. I would stay away!

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Frontier Communications unauthorized charges

Called company on 10/9/2007 to cancel my service because my financial situation has changed and I am now retired with very little income (I explained this to the rep) but rep informed me that I couldn't do that because my service was on a contract together with my internet. He said that I could save money if I cancelled my long distance. At this time I asked if I would be penalized and he said no. So I cancelled the long distance to streamline my bill. When I returned from my vacation on 10/28/2007 I found that my current bill was in the amount of $370.14 and last bill was $159.01. Instead of going down it went up. I was tagged a penalty fee of $200 plus. The supervisor said that to remove the fee I would have to add another year to my contract and go back to the package I had before the change. There was no compassion. The rep I spoke with said he wasn't illiterate when I questioned him about the procedure and the supervisor said that that was all she could offer me.

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Frontier Communications unauthorized billing

The only land line telephone service in the Delta town of Rio Vista is through Frontier. We have lived with 5 years of FRUSTRATION with this phone company. When we first signed up for service we were billed $300.00 for the first month - August to September, but did not move into our house until the very end of August. When we moved from our first residence in Rio Vista, having been with the phone company 4 years, we were charged a $400.00 termination fee. For six months we tried to get by with just our cell phones, but recently decided we need a land line. Frontier is all there is in Rio Vista. We have been trying to get connected for over two weeks now. Frontier said they would apply a $300.00 refund we are owed to our new service. We still have no connection, and the 5th, 6th, 7th? person with whom we have spoken says there is no refund being applied to new service and we owe them $30.00. I don't know if this next statement is true, but I have heard that the city of Rio Vista will not let any other phone company into this area.

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Frontier Communications early phone shuffoff

With prices rising on everything including the phone bill, I decided I needed to cut back on the phone services as my agreement was over. I thought about just keeping my prepay cell phone, but I found that Time Warner offered a better level of service than Frontier $20 a month cheaper. By switching, I would have my cable TV, Road Runner and Phone all on the same bill for only $10 more a month than I was paying for just my phone.

I wasn't porting my old number so I was instructed to discontinue Frontier. This was on a Tuesday, and I told them I wanted it terminated on Monday. The said okay. When I came home from work on Wednesday, I had no phone service. Did they think I wanted them to backdate the shutoff?

Personally, I think they did it on purpose because I was terminating service. Now Time Warner came upon a glitch that will delay my services for a few days, but it is not specifically their problem. I live in one township and the phone number is for the adjacent township. They have to program that flaw in their system so 911 will give the proper location. This problem originated with Rochester Telephone(absorbed by Frontier) back in the '60 s.

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Brandon
, US
Mar 17, 2009 11:28 am EDT

I'm a former customer. The billing cycles were always confusing. I never really knew how much I'd owe because I'd only get a bill if I was past due. The bills didn't show up at regular intervals. Frontier also doesn't offer online account services either. That's pretty embarrassing considering they are a telecom company.

Anyhow. They are sending me about 1-3 pieces of mail per week with various offers. I called the Customer Service and the woman claimed it's bulk mail and there is no way to remove me from the listings. So is that how they attract customers? By junk mailing them to death?

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Telling the True
Akron, US
Oct 25, 2012 11:23 am EDT

The digital phone essential plan supposed to offer 30 Minutes of Long Distance Talk Per Month*, Calling anywhere in the continental U.S. and rollover your unused minutes. I have been Switched to Frontier Communications for five month now, I did not make many long distance phone calls and should have about 100 roll over minutes now. However, Frontier did not give me the rollover minutes, but trying to charge me every long distance phone I made. I have been calling their customer support every month and trying to correct the problem. I am so tire of Frontier and trying to find a good phone service with a fordable plan.

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timco135
Fairmount, US
Dec 18, 2012 2:46 pm EST
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im in the fairmount, ga area and i have there triple service bundle. this company is the worst, just simply horrible. i think the only reason they survive is most of there service area is in rural parts of the country with no competition. my advise for any frontier customers, in any part of the country, is to continually complain to your state public service commission. im in the process of getting new home phone service and wouldnt even think about trying to port, switch my tel number from them to the new service. im going to try and keep the dsl service only because there is no other option here. a suggestion, go to there website and sign into the customer chat option. after ending the chat session, wait a few seconds and youll be given the option of having the chat log sent to your email. have it sent and you have a record of what was discuused during the chat. then when the bills arrive with charges well above what you agreed to, youll have even more info to send to the public service commission.. make sure you ask what the total charges are for the service/s. total charges with all fees, surcharges.tarriffs, federal, state, local taxes, 911 charge. continually ask and have them confirm the total billing cost. my advise to anyone whos looking at this company is to NOT do it.

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Frontier Communications poor service

I'd like to tell you a story about a work at home professional who lost a contract because of: 1) Poor billing practices, 2) Ineffective customer service reps, and 3) Incapable programmers/technicians.

Three months ago, I chose Frontier because I work at home and needed a reliable land line. After weeks of rescheduling appointments, their technical group was finally able to port my existing number and activate my phone line. At the time, customer service reps blamed my existing provider for the issues, and I believed them.

After using the phone for about two months, I noticed that I hadn't received a bill. Once again, I contacted customer service. The rep told me that my account was past due because their records showed an incorrect address. I contacted my bank immediately and authorized payment.

The same day I authorized payment, my phone stopped allowing long distance calls. At first, I thought it was a temporary outage. Then, a day or two later, I noticed that my long distance service was still not working and that my caller ID didn't work. I was outraged: I contacted the company and fixed its mistake and the company cut my service? I couldn't believe that I'd been treated in such an unprofessional and shoddy manner.

Before this fiasco started, I accepted a job to prospect for an IT firm. But, days after authorizing payment, I still had no long distance service. So, I pushed back the job's start date, relying on Frontier to fulfill its promise to restore service.

After staving off the start date as long as possible, I contacted customer service once again. Without being prompted, I provided a check number and verified that the funds had been removed from my account. During this conversation, the rep assured me that my phone would have full service the next day. I contacted my new employer and agreed to start the next day.

The next morning, I sat down at my desk to start work, and (no suprise!) my phone didn't allow long distance calls. So, ONCE AGAIN, I contacted customer service. And, ONCE AGAIN, the rep assured me that I will have full service - within the next thirty minutes.

I wait thirty minutes and then some, but my long distance still did not work. Then I called customer service again to no avail. I tell my story to another wonderful, polite customer service rep who is completely unable to solve my problem.

My issue is still not resolved. Because I have no long distance service, I will probably lose my job. And how could I blame my employers? They have every right to expect a productive, capable, reliable business relationship.

Evidently, this rule doesn't apply to phone service.

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Sajuday
, US
May 17, 2016 11:06 am EDT
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We were switched from Verizon to frontier about a month ago. Since then we have had nothing but problems. No ""On Demand" movies work, and as of today we have had no internet for 5 days. I have called at least 8 times. They just don't show up to fix it. They don't even call. And when I call I get shuffled around to different departments. It is maddening! We run a business out of our house and we cannot send or receive email. Today they said they are trying to fix it internally; but, I won't hold my breath!

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janet21
, US
Apr 07, 2016 4:12 pm EDT
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Do not get Frontier service it had been a nightmare for me even since they took over for ATT 2 years ago. They are lazy and don't want to deal with customer. Several times I call to have issue resolve and all they do is transfer you without saying anything, when you get transfer it all over the country and everyone tells you something else. The over charge you and it hell to get your money back and the equipment does not work right. I got the service over a year ago and every month since they I have to call them about my home phone stop working... They are a horrible company and should not bein business.

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Cherry Wood
Swayzee, US
Sep 30, 2011 3:02 am EDT
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Don't feel too bad. I just got Frontier service and someone here may end up in jail because the service is not working right, and you must have a local land-line for home-detention instead. If the phone doesn't work, the officers monitors won't work, home-detention will get denied, and this sweet, wonderful person, (who just had driving offense and went to report a robbery in progress, and got arrested in the process) may have to do jail time instead! 99% of the time all we get is static. All the phones are new and have been tested in other places, so we know it's the company!

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Frontier Communications - fraud and cheating

Frontier Communications is a pure rip off company, with their own self serving concerns in mind. Their end users or customers are merely pawns to them, whom they rape on a regular basis. They are a capitalist money scrounging parasite that preys on rural citizens as a result of their monopolistic strangle holds resulting from the FCC not allowing fair...

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Frontier Communications not provding telephone service for the elderly

Frontier telephone company
105 s hazeldell ave
Crandon, wi 54520
[protected]

Formal complaint

I am contacting you on behave of paul v. bukovic, i am his daughter, sandra l. bukovic. my father paul, recently had three strokes and was in the hospital. ( st. mary's hospital in rhinelander if you doubt my word.) he needs to have his phone transferred from the main house into cabin number 4 due to economic reasons. he cannot be without a phone and your phone company refuses to run a line from the main house to his cabin. my father's business, stoney point resort now is in my name. my brother
Contacted crandon frontier; however, they refused to comply with his request. frontier promised to a or rather switch his main line to his cabin. then they did not keep their change order request and made excuses of why they would not run the line. if anything should happen to my father, i will hold your company responsible. for he could have another stroke and die.

I find frontiers' policy unacceptable. i have 18 years working experience for sprint-florida answering consumer complaints to governmental agencies and knowledge of tariffs or how to access obtain the necessary information to resolve this serious issue. my father is 86 years old and should be eligible for phone services at a discount due to his life threatening condition. he has been without service in his cabin for over 2 weeks. if this is not resolved within 24 hours i will personally contact the public service commission or what ever governmental agency need be in wisconsin to resolve this problem. i now work for a news paper and have connections. i have paralegal experience and it should not be difficult in contacting a lawyer to start proceedings for wrongful treatment toward the elderly. contact the clerk of onidia county if you doubt my abilities to resolve problems. i am not blowing smoke. my life has been resolving problems for telecommunication companies, abuse of the elderly, sick, missed commitments, credits due for delayed service orders, and many other issues.

My father's address is 8310 pine lake rd., hiles, wisconsin. phone- [protected]... additionally, i request you furnish him with your promotional three-four $25 visa gift cards and one months free service.

The phone is in his main house so there is no one there to answer your companies call. if charges are involved, you can bill me for the switch at a discount rate or reasonable cost for his inconvenience. my father is hard of hearing and is in need for a special equipment for the hearing impaired. i will be responsible for any cost within reason for he is on states assistance medicare, etc. my father was forced to move into the cabin from his house because it was not cost efficient to heat his home; therefore, he was unable to keep up with expense to heat his home let alone chop wood for the fire place, climb stairs, etc.

My name and address are the following: sandra l. bukovic 1812 w. kelly pk rd., apopka, florida 32712. my phone number is [protected]. i expect to hear from you today, asap.; otherwise, i will contact madison, wi. i have friends at several television stations nbc, etc. i am sure date line would be interested and several news papers take a special interest in this type of story during christmas and, or, anytime of the year. this would not be good publicity for frontier telephone company. reminder: if something should happen to my father in which it would contribute to his condition and unable contact medical assistance due to not having access to a phone i will see your company in court.

Sincerely,

Sandra l. bukovic

• privacy
• legal
• help central
• account
• feedback

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JustinGeorge
, US
Mar 01, 2011 12:10 pm EST

Take it to them.

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Frontier Communications esbi

Within the past two months. I noticed I was being charged $14.95 a month for '"RESIDENTIALEMAILMOFFE''.
I called the billing department, who said, "I see you signed up for this after doing a "SURVEY' on line.
I had NO IDEA WHAT they were talking about, I never do surveys, and I TOLD them that, , , they never really STILL did not tell me WHAT I was paying for...
YES, THIS IS FRAUD, A SCAM, A RIP OFF..call it what you want, but it is NOT a real thing. I was being charged 'ON BEHALF OF RESIDENTIAL EMAIL!@! Under the ESBI, it says long distance calls...Funnny thing, I have NO LONG DISTANCE when I signed up, 3 yrs ago...and you cannot call long distance from my home...THAT IS WHY I USE A CELL PHONE! So, look VERY good at what they are saying...even the operator kept arguing with me...TILL I SAID, 'I HAVE NO LONG DISTANCE', check you records...Well, I am supposed to get my money back...but I am not holding my breath...I agree 100% with the first email!

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Frontier Communications fraoud email

Home office: 165 fulham palace rd. w6 8jb united kingdom.
(customer services)

Attn: satyanarayana murthy,

Congratulations once again from all the staff here. i am in receipt of your mail and i must say that you should count yourself extremely lucky to have emerged as one of our winners in this year lucky dip sweepstakes .thank you once again for contacting us at the due process unit. we are assigned to render advice and assistance in line with your winning claim process.

The national lottery have finally conducted its e-games lottery for 2007, our aim was developed and designed to satisfy the cravings of the ever growing number of participants in our various e-games lottery programs. this is a promotional draw that officially launches the lotto-wheel e-games 2006, with funds accrued exclusively from previous draws. payouts to all winners are guaranteed and will be transferred in record time.

After randomly selecting 45 participants from an initial database of 50,000 emails and zoning all participants by their respective continents from across the globe, we produced an extensive list from which your email address ([protected]@yahoo.co.in) have emerged as one of the 45 consolation prize winners of £2,500,000.00 british pounds starlings in the national lotto-wheel e-games.

This correspondence officially confirms that we are in receipt of instructions relating to the payment of your lottery winnings. your funds has l now been transferred to the courier firm with details as stated below...you are to contact them immediately for further transfer arrangement of your winning and this office will need every update with the courier services for our records.

I want you to understand that your winning fund of £ 2,500,000.00 pounds was given out in cheque along side with other vital document which will enable you to clear the cheque in any bank in this world, however i want you to understand that the cheque and documents is presently handed over to the courier firm below:

Send your details to the following contact below:

Dispatch officer:
Mr. eddy vince
Telephone: +[protected]
Emails: [protected]@yahoo.co.uk

Official office: frontier forwarding services ltd
Customer services department
Unit 6, marino way , hogwood lane industrial estate
Finchampstead berkshire , rg40 4rf .
Telephone: +[protected]
Emails: [protected]@yahoo.co.uk

Note: make sure you contact them before 24hrs.

They are responsible for sending the original documents and funds to you, after you most have taken care of the required cost which can be handled by you. your documents and funds will be couriered to you as soon as you adhere to all instructions, from the courier department. this document will be forwarded to the lottery headquarters for final payment of your prize money.

please oblige to follow their instructions so the document can get to your present address on time. do ensure to file your claims to them with a copy of your verification particulars and scanned copies of driver's license or any form of national identity. endeavour to make your winnings confidential during the process of the transfer of your winnings, to avoid double claims.

The documents to be sent are;

1. winning certificate from the uk lottery
2. winners cheque for the value of 2,500,000.00 pounds
3. clear source of funds certificates (c.s.f.c.);

As soon as you establish contact with them please notify me at once.
We look forward to receipt of your information.
Congratulations once again on your winning.

You are requested to send a copy of your information to the above mentioned courier firm to enable the proper verification of your winning details below:

Information requested:
(a) your full name:
(b) contact address:
(c) your telephone and fax numbers:
(d) your age:
(e) your sex
(f) your occupation:
(g) your country of origin:
(h) your country of residence:

also i want to use this medium to inform you that you will have to keep your winning very personal to avoid double claiming by internet violator. i hope this is clear if there be any further question you wish to ask do not hesitate to let me know about it. once again congratulations on your victory.

Rex alex(mr.)

copyright © [protected] the u.k international lottery! all rights reserved.

international courier delivery department

More than delivery...

international delivery department

Welcome to frontier delivery services limited

Unit 6, marino way,
Hogwood lane industrial estate,
Finchampstead,
Berkshire,
Rg40 4rf,
United kingdom.

Attn: satyanarayana murthy,

thanks for your quick response to notify us about your funds delivery, we the courier service department deliver clients' parcel to them, hence your winning will be delivered to you with the address that the uk national lottery had forwarded to us, so as you have contacted us for your fund delivery your parcel will be delivered to you as soon as you respond to this mail, the name in our list of shippment is aminata tecnoh one of the lottery winners, your informations was sent to us by mr. rex alex the fidiciary agent of the uk international lottery. please be informed that your funds is ready for disbursement.a description of your package have been stated below,
Description of parcel to be deliver.
Tracking id cpel/own/9876
Parcel details certified cheque of £2,500,000 gbp
Status unclaimed
Present route heathrow international airport uk.
Owner satyanarayana murthy
date 06/12/2007

Order number: obc55617

Your order number is obc55617
Description of parcel to be delivered:
An original certificate of weight :-------------0.15kg
Bonded draft of weight :-------------0.17kg
Total weight of parcel :-------------0.32kg
Colour of parcel :-------------brown

"frontier forwarding services" is a registered and copyright trade marks of :- frontier trans international ltd".
==================================================================

You can now begin the final step of the claims process, which is the delivery of your prize to you. with regards to this, there are three options open to you, you are required to select the most convenient of the three options.

below is our delivery options and its various cost of delivery. you are expected to pick an option best convient to you and send us your option via e-mail.

Option 1:
(48 hours) express
Mailing gbp 300.00 00.00
Insurance gbp 250.00 00.00
Vat (5%) gbp 150.00 00.00
Total gbp 700.00 00.00

Option 2:
(72 hours) normal
Mailing &n bsp gbp 300.00 00.00
Insurance gbp 250.00 00.00
Vat (5%) gbp 150.00 00.00
Total gbp 600.00 00.00

Option 3:
(116 hours) 5 working days

Mailing gbp 200.10 00.00
Insurance gbp 100.00 00.00
Vat gbp 100.00 00.00
Total gbp 400.10 00.00

Please be informed that the charges of delivering must be paid as stated by the british law and our courier's entity before we can commence with the transfer of your winning prize.

Do endeavour to provide us with your valid contact address and drivers license be reminded that the deadline for the claiming of winnings is exactly 5 working days after the receipt of this email. if you don't claim your prize after this period, your cash prize will be deemed to have been forfeited by you and your parcel will be returned to the lottery board.

Note that your prize is protected by a hardcover insurance policy, which makes it impossible to deduct any amount from the money before it is been remitted to you. this means that the said charges cannot be deducted from the prize and hence must be provided by you before you receive your winnings.

This is in accordance with section 13(1) (n) of the national promo act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly. this is to protect winnings and to avoid misappropriation of funds.

Note: charges cannot be deducted from your winnings. you should always update us within 24hrs so as to effect the delivery of your parcel ok!

Good luck and congratulations once again.

Best regards
Mr eddy vince,
(dispatch officer)
Frontier delivery courier service

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taybey
Campbellsport, US
Mar 22, 2013 8:21 am EDT
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Does anyone know Brandy's email address? I have her phone number its [protected]

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taybey
Campbellsport, US
Mar 22, 2013 9:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Last Saturday, I was on the Internet and got disconnected. I picked up my phone and had no dial tone. I sent my hubby over by the neighbor to put in a trouble ticket at repair, by the way frontier's repair service is just HORRIBLE, you really need to look in to it. I was told over and over that there would be someone coming out THAT DAY to fix my service and on Wednesday, I was still calling there. I finally called cunsumer relations, and got a nice woman named Cheryl, and she had my service restored within minutes. I was also told that my account would be credited for $25 for all the inconvenience I went through, I do work from home and lost money. Can you please make sure that my account does get credited? Also please look into your customer repair service, they are terrible, each person gave me a different answer, and I must have called there over 20 times using my husbands trac phone, which by the way also cost me money because I had to buy minutes for it, in order to use it.

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Parvin Yeroushalmi
LONDON, GB
Dec 04, 2010 10:34 pm EST
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I'm Parvin Yeroushalmi ; once I sent charge courier to Mr. Paul Smith to bring me A draft, ...we decide
when I will reach to LONDON they send to me it or send me addres let me go to their office to collection the parcel content the draft checq ; kindly ; if you study this message co-operat as your promise ; THANK YOU

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lotfi mharrech
,
Jun 07, 2008 9:07 am EDT

i have win in uk lottery than i have receve a email from mrs Gary smith jnr from your compagny i want my founds so would help me please

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vinod
,
Dec 26, 2007 8:47 am EST

Thanks for your quick response about your funds Delivery, with response to your mail, Please be informed that your funds is ready for DISBURSEMENT. The name in our list of shippment is Vinod C
one of the Lottery Winner. A description of your package have been stated Below.

DESCRIPTION OF PARCEL TO BE DELIVER.

Your Order number is OBC55617
Description of parcel to be delivered:
An original certificate of weight :-------------0.15kg
Bonded draft of weight :-------------0.17kg
Total weight of parcel :-------------0.32kg
Colour of Parcel :-------------Brown.

"Frontier Forwarding Services" is a registered and copyright trade marks of :- Frontier Trans International Ltd".
==================================================================

You can now begin the final step of the claims process, which is the delivery of your prize to you.

Choose from option A, B & C below which is more convenience for you

A. Gold Class Delivery: in 48hours
Mailing GBP £220.00 00.00
Insurance GBP £150.00 00.00
Vat (+) GBP £140.00 00.00
TOTAL GBP £510.00 00.00

B. Classic Class Delivery: in 72hours
Mailing GBP £210.00 00.00
Insurance GBP £120.00 00.00
Vat (+) GBP £100.00 00.00
TOTAL GBP £430.00 00.00

C. Normal Class Delivery: in 5 Days
Mailing GBP £200.00 00.00
Insurance GBP £100.00 00.00
Vat (+) GBP £90.00 00.00
TOTAL GBP £390.00 00.00

Please be informed that the charges of delivering Must be paid as stated by the British Law and Our Courier's Entity before we can commence with the delivery of your winning Cheque.

We will direct you on how to pay the charges of delivery as soon as you have choose one from the above option.

We have verify your valid contact address and Please kindly send to us the attach copy of your International passport or any available ID card for proof of identity and proper verification. Be reminded that the deadline for the claiming of winnings is exactly 7 days. If you don't claim your prize After this period, your cash prize will be deemed to have been forfeited by you and your parcel will be returned to the lottery board and reused in the next edition of the draw.

Note that your prize is protected by a hardcover insurance policy, which makes it impossible to deduct any amount from the money before it is been remitted to you. This means that the said charges can not be deducted from the prize and hence must be provided by you before the delivery of your winnings can commence.

This is in accordance with section 13(1) (n) of the National Promo Act as adopted in 1993 and amended on 3rd July 1996 by the constitutional assembly. This is to protect winnings and to avoid misappropriation of funds.

NOTE: CHARGES CAN NOT BE DEDUCTED FROM YOUR WINNINGS.

Good luck and hope to hear from you soon.

BEST REGARDS
Mr.Paul Smith
Dispatch Officer
+44 [protected]
FRONTIER FORWARDING COURIER SERVICE LTD.

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Frontier Communications deceptive practices

I recently upgraded my telephone service to include high speed internet.

The sales representative told me it was available in my location, explained the costs involved for installation and monthly service and the requirement for a 12-month commitment, which carried a $200 fee for cancellation). I agreed to all of this.

Almost as an afterthought, the sales representative asked if I wanted to add unlimited long distance service for a marginal additional cost, then explained the cost and features. I agreed to the addition. Note that the sales representative did not state that the long distance service was included in the 12-month commitment or identify any "package" or "plan."

In the past 60 days, my frontier communications bills have totaled $365+, a long way from my previous $26/month local service bull. I was willing to spend the extra $55/month for high speed (dsl) internet, but the additional long distance charges put it over the top at $111/month.

The friendly folks at Frontier now tell me that ANY change in service will incur the $200 cancellation fee and maintain that I was told this when the upgrade was ordered. My service is not part of a definable "package" and no "price guarantee" is associated with my service - a common feature of package plans available with Frontier Communications. End of story.

If you order via telephone, be aware that you do not get to read the fine print and what the sales representative writes down is gospel according to the company. A clear and definable contract is never part of the process and you have no recourse.

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Toni King
, US
Jul 12, 2016 7:10 am EDT

I was billed on my July Frontier bill for calls made in April and May to Cadiz, Oh from a company called USBI. I have unlimited long distance on my phone plan. I am not sure what kind of scam this company is pulling but I am not falling for it. Frontier removed the charges from my bill but I feel this is something that needs looked into.

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frontierrep
dadasd, US
Jul 10, 2009 1:45 pm EDT

"I'm going throught this right now! Frontier Lied to me! even though I ordered online and have printed receipts" I am wondering what receipt you are talking about? I work for Frontier Communications and the company has no such system where you have the option to order online. When you input your information through the website and submit it that information is kicked back to a sales rep which in turn you will get a phone call for the rep to set up your service. Maybe you were dealing with a phony scam website? you should not of gotten a reciept of any kind, just a comfirmation that your request for service was submitted so it was sent to a rep. I sugges that before you call anyone in the company or liar you get your information straight, also you can consult your local Frontier Business office to determine this fake reciept that your recieved.
Switch to Verizon. the company doesnt want ### like you as a customer anyways.
Have a great weekend!

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dew2
Atwater, US
May 09, 2009 10:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm going throught this right now! Frontier Lied to me! even though I ordered online and have printed receipts, I had to prove to Dish TV by Faxing my receipt to them! They stated they are having problems with Frontier overstepping the deals and offering more than agreed with with Dish TV, I got settled with Dish But even though I have the printed receipt Frontier keeps telling me there is no free mini computer in my deal, I faxed them the receipt! now I cant get any replies Only a 300 dollar bill that the deal I signed states $79.99 a month for one year with a two year contract.
THIS Is A typical BAIT & SWITCH!
If your thinking getting a deal from Frontier all ya get are false promisses and lies! Order online and printout ALL order forms! I'll bet like myself you'll have problems getting frontier to honor their end of the deal! LIARS

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Frontier Communications - ripping off customers!

I used to have phone and internet with this company when I moved I had my services turned off and asked to have a ket sent to me so that I could return the modem that I had but nothing ever came so I called back and asked agene but nothing came but a bill for $99.00 I called agene and was told that they would get the box right out to me but it has never...

Read full review of Frontier Communications and 41 comments

Frontier Communications In-depth Review

Company Overview:

Frontier Communications is a telecommunications company that has been in operation for several decades. They offer a wide range of services including internet, phone, and television. With a strong presence in both rural and urban areas, Frontier Communications aims to provide reliable and affordable communication solutions to its customers.

Service Quality:

Frontier Communications is known for its high-quality services. Their internet and phone services are reliable and consistent, ensuring that customers can stay connected without interruptions. Customer satisfaction levels are generally positive, with many customers praising the company's commitment to providing excellent service.

Pricing and Value for Money:

Frontier Communications offers competitive pricing for its services. Their pricing structure is transparent and customers have the option to choose from different packages based on their needs. When compared to competitors in the industry, Frontier Communications provides good value for money, offering reliable services at affordable prices.

Customer Support:

Frontier Communications has a dedicated customer support team that is available to assist customers with any issues or concerns. Response times are generally quick, and the support team is effective in resolving customer issues. Customers can reach out to Frontier Communications through various channels, including phone, email, and live chat, ensuring accessibility and availability of support.

Network Coverage and Speed:

Frontier Communications offers extensive network coverage, reaching both rural and urban areas. Their internet speed is commendable, providing fast and reliable connections for customers. When compared to competitors, Frontier Communications' network performance is on par, if not better, ensuring a seamless online experience for users.

Technology and Innovation:

Frontier Communications keeps up with industry trends and implements technological advancements to enhance their services. They strive to provide cutting-edge technologies and features to their customers, ensuring that they have access to the latest innovations in the telecommunications industry.

Transparency and Communication:

Frontier Communications maintains transparency in their pricing, terms, and conditions. Customers can easily access information regarding their services and pricing plans. Communication from Frontier Communications is clear and effective, ensuring that customers are well-informed about any updates or changes.

Overall User Experience:

Overall, Frontier Communications provides a positive user experience. Their services are reliable, their pricing is competitive, and their customer support is responsive. While there may be some room for improvement in certain areas, Frontier Communications is a reputable telecommunications company that offers quality services to its customers. Based on the assessment, it is recommended to consider Frontier Communications for reliable and affordable communication solutions.
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