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Frito-Lay Customer Service Phone, Email, Contacts

Frito-Lay
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Frito-Lay Complaints 21

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Verified customer This complaint was posted by a verified customer. Learn more

Frito-Lay Disappointing Quality and Inconsistent Taste: Frito-Lay Chips Fail to Impress

The chips from Frito-Lay are not good most of the time. It seems like they are trying to save money by using less oil and including burnt chips in the mix. I bought three bags from the same store, and each one had a different and unpleasant taste. I paid a high price for something that is basically garbage. I have given Frito-Lay many opportunities to improve, but now I have reached my limit. I am switching to BETTER MADE chips, which I hope will be a better choice.

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LrdSatyr8
US
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Jun 07, 2025 5:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I recently purchased a 40 count multipack chips box and each of the packs are labeled Guaranteed Fresh until 15 Jul 2025... So far, of the handful of bags I've tried more then half of the chips are stale and I had to throw out because they are inedible. The production label is

[protected]
93 03:20

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boks
US
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May 11, 2025 7:20 pm EDT
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On 05-01-2025 I purchased a container of Stax from the Marc's Store in Chardon Ohio, (UPC [protected]), Most of the chips were crumbled,IWAS VERY DISSAPOINTED ALL THE CHIPS WRE BROKEN

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Diana Fairbanks
US
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Jan 07, 2025 4:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought Cheetos Dec.12th,2024 at Sams Club and one whole bag and one half bag were funny looking and so hard you could not eat them. I buy Cheetos all the time and never none like these! A waste of my money. I really can not add any more,you have enough info.I guess you will not make it right so i will not buy anymore.

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Frito -lay
Aumsville, US
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Jul 23, 2024 12:38 am EDT
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I have enjoyed Frito-Lay Jalapeno Fritos in the past, but for some reason our Safeway store in Stayton Oregon is no longer carrying this particular brand. Can that brand be brought back?

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OffenseTaken
MILTON, FL, US
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Oct 23, 2023 2:26 am EDT
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Our family is no longer going to purchase any product associated with Frito-Lay because of it's highly offensive "FU" commercial. Please join our family in boycotting Frito-Lay products until they discontinue this offensive commercial.

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jls27200714
Las Vegas, US
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Sep 03, 2023 12:25 pm EDT

Variety box of chips back from Walmart. The dates are always almost expired in the last few times. I bought them the chips for stale, but not expired. Didn’t grab receipt so they won’t take back. Please replace

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  1. Frito-Lay Contacts

  2. Frito-Lay phone numbers
    +1 (844) 676-2257
    +1 (844) 676-2257
    Click up if you have successfully reached Frito-Lay by calling +1 (844) 676-2257 phone number 3 3 users reported that they have successfully reached Frito-Lay by calling +1 (844) 676-2257 phone number Click down if you have unsuccessfully reached Frito-Lay by calling +1 (844) 676-2257 phone number 6 6 users reported that they have UNsuccessfully reached Frito-Lay by calling +1 (844) 676-2257 phone number
  3. Frito-Lay social media
  4. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
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Frito-Lay Category
Frito-Lay is ranked 3 among 22 companies in the Snack Foods category

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