SUBMIT A COMPLAINT

Frigidaireproduct is front load washer, model fffw5000oqw

1
D Jun 13, 2019

Date of incident: 6/10/2019 The machine malfunctioned causing a flood. In the off cycle the machine started and filled which resulted in flooding my entire spa. The water damage was done over night from 5:30 p.m. on Monday 6/10/19 when we left the building until Tuesday 6/11/19 at 9:30 a.m. when we returned. The washer had not been in use since the previous Monday 6/3/2019. On Monday 6/3/19 I opened the door of this machine checking to see if I needed to switch a load of laundry and the entire washer was full of water when I opened the door with no laundry in it. This was certainly odd since there was no laundry in it and it let me open the door. I immediately called Jetson's appliance for a repairman which was sent out on Wed. It was then determined that the machine would need both a pressure switch and main board. On that Monday 6/3/19 we discontinued the use of the machine. We were about to either replace the machine or repair the board in question. In the process of this decision, as I stated before, this machine in the off position filled itself on the night of Monday 6/10/19 and then leaked through my entire office space and into the next suite of my neighbors. My office is 800 square feet. I now face water damage bills for my unit as well as my neighbors, new cabinets, new flooring, loss of income and of course a new washing machine. I am requesting a replacement of this machine or the equivalent in money to buy a new machine and damage money to the other unit in the event the insurance will not pay for the other unit. An insurance claim has been submitted for the other damages at my office and I am waiting to see what resolve will happen there. In the meantime, I have lost business income for my facility because of needing to close as well as the working therapist income due to this unfortunate equipment malfunction. I have not received the bills from the water damage company yet for my neighbors unit nor my own. I am just now ordering new flooring and do not have that bill yet either. Thank you for your resolve of this unfortunate situation. Debbie Roberts, Owner

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