Frigidaire
reviews and complaints

Hello I have a frigidaire oven, model number CGEF3042KFC, SERIAL NUMBER VF045452340.

Last night, November 23rd, I turned on my oven to start dinner and the outer glass of my oven door shattered into thousands of pieces of glass. I had glass all over my feet, all over the room. I had my grandkids over for dinner. We were lucky that the kids were not in the kitchen. This is a safety hazard and likely other than my feet no one got hurt. This is unacceptable. Please someone call me at [protected]. Hoping to hear from someone soon or I will take this further.

I have a Frigidaire Electric Range the second one I've purchased... the model # isLFE3017LBD serial # VF65107264. The 2 panes of glass on oven door has grease splatters inside/in between the panes of glass. This has to be a design flaw of some kind. Obviously air can get in there which concerns me when I use the self cleaning mode... I've dealt with the manufacturer in the past and it's not my favorite thing to do. But again, I must start the process of trying to get a response from them... I'll NEVER buy another Frigidaire product - ever.

My freezer is still not fixed-third repair person came on November 5th-new parts ordered, still not here. I am getting very upset at not having a working freezer. I have had to move the food that did not ruin to a rented space. This is getting totally crazy. I don't even have room to purchase a Thanksgiving Turkey. This has been the worst experience for purchasing a new appliance and customer service has been horrible.

Under 1 year old fridge. They sent a person 3x to fix it and now a 4th over 2 weeks ago and have no way tp contact them about when they will be back with the same parts the other company fixed. I have bought food 3x thinking it was resolved. Not once has anyone offered to reimburse me let alone actually fix the fridge. If u call frigidaire itself its a automated circle that hangs up at the end. Email can only file 1 complaint cant send a second. Bad service completely. Also tried bbb they only asked state in which this happened. Sad situation would love a fridge for thanksgiving.

I have a refrigerator purchased in May of this year. Model FFHT1835VWO, Serial Number BA00511860.

On the 10th of November I woke up to the fridge compressor trying to come on but failing to start. The inside of the fridge was already 50 degrees and my freezer items were thawing.

I called the 800 number for service and was set up with a service call (W.O.#8405835501) from NZ Systems (519-652-0518) to repair the fridge. I waited a couple of hours to call them as instructed by the operator. When I did they told me that they rejected the order because they were not covering my area due to Covid.

I called back and was given a new service provider, Windsor Appliance (519-253-4653). I had to wait 2 days for them to come which they did on 11-12. They determined that the fridge needs a new compressor. The service man told me that he could not replace the compressor because Frigidaire wasn't paying enough for him to be able to fill the new type of gas required. He was going to inform Frigidaire.

This morning, 11-13 around 11 a.m; I called Frigidaire to find out what the status is of my repairs. The agent tried to call Windsor Appliance since the status wasn't yet updated but received no answer. The agent said my options were to wait for another service provider which may take at least two days or pay for service on my own and get reimbursed.

I have now been without a fridge for 4 days and looking like another few days to get service. I have thrown out $100 worth of meat, spent $50 on ice for a fridge that is 5 moths old! I have had many Frigidaire appliances over the years but this makes me not want another one. Nobody seems to be in a hurry to care about what happens to customers.

Quit working in August 2020. Called customer service9/1/20. Told to send materials and they would replace. Sent required materials 9/1/20. Reference number [protected].
Didn't hear anything so on 10/2/20 called again. Told it had been shipped via FedEx on 9/25/20. Didn't hear anything so called again 10/9/20. Spoke with Jessica. She said it had not been shipped and don't even use FedEx. She apologized and her mgr told her it would be expedited. Several emails with Jessica but no progress. Was told that shipped through ALMO. Didn't hear anything so called again on 10/21/20 called again spoke with Leesa. Through her mgr I was told it was a problem with ALMO and the mgr had sent an email to ALMO for details. That's the last I heard. Called again today 11/3/2020 and automated service kept hanging up.
I want the dehumidifier replaced immediately as promised and to be informed of shipping tracking info. The customer service of Frigidaire is HORRIBLE!

Purchased freezer in May 2020-already had repairman replace insides Now it is making loud noises and not freezing A repairman came and this time could not fix the freezer. Another appointment with Sears A&E. Electric stuff is bad-New parts ordered to be here in two weeks. Another wait to see if the freezer will even work-Three visits no Freezer

Frigidaire Gallery Refrigerator was designed to fail. This Gallery Refrigerator cost over $3, 000. Frigidaire knows of the problem and refused to recall or make amends for said problem. I Frigidaire's design, they installed the "charging liquid" between the Ice Maker and the back wall of the refrigerator. This is causing the back wall to freeze and make an ice ball on the back wall. Which in turn rusts and is deteriorating in that spot. Not to mention the water and rust below it and migrating to the floor. I would like a NEW Frigidaire Gallery Refrigerator of equal size with all the bells and whistles that I have now on our defective Frigidaire Gallery Refrigerator. This Frigidaire Gallery Refrigerator has a faulty design and I feel Frigidaire owes me a New Gallery Refrigerator.

Microwave bought in February 2020 has stopped working for the FIFTH time
UMV1422US
KG9032172
MTE Mechanical repaired it several times> When I called in this last incident, MTE Mechanical, your authorized repair service, said a new work order was necessary.
I have NOT been able to resolve this issue by not being able to talk to a human rep.
Please let me know how to reactivate the work order for the FIFTH repair since February. Thank you.

Our oven has a digital control panel. We have owned the oven just over a year, and the panel already failed twice. The service technician literally told us, this is a design flaw and WILL keep failing. He said they all do, all the time.

And the service lines are simply not answering. They keep saying to call back some other time.
I regret ever buying this brand.

Built to fail, require continuous service contracts, and deplorable respect for consumers that keep them in business.

Unit makes a squeaking sound lasting about 5 minutes; happens several times a day.

Had a repair person out to look at it and called Frigidaire 800 line.

The sound, which can be heard rooms away from unit, is "normal" for Frigidaire refrigerators according to Frigidaire and nothing can be done about it.

Since this is apparently the company's designed-in issue, I would discourage anyone from buying Frigidaire products.

I bought two of these units, one is 2 years old, the other one year old, and both have stopped working due to compressor failure, and these units have never been misused or not taken care of. The warranty advertised is 4 years on the compressor parts of this unit, but Frigidare will not answer their phones and have not responded to emails. They are totally ignoring any customer complaints, and use the Covid19 as an excuse not to answer their phones or respond to emails in order to honor their warranty when their products fail is truly outrageous and unacceptable for an established company that relies on the trust of the customer.

This dehumidifier product was built not to last very long, and is not repairable. It is sealed, no technician can work on it, there are no spare parts, and it is designed to fail and be replaced after just a year or two of use. They want you to buy another unit after just a year or two of use, and after word finally gets out how poor the product is, then they come up with a new models every few years. Do not believe online reviews of how great their products work when the reviewer has just bought the product; it always seem great just after purchase. The online review sites also give five stars all the time to these products, but never tell the truth to the public about how poorly the unit is built so that it does not last. This model turns out to be poorly built and has been discontinued after only a few years on the market, but Frigidare does not honor its warranty promises they advertised for this product. They have simply decided to abandon the consumer and ignore any requests made to refund the customer or replace the unit. Now, Frigidare has put out a new dehumidifier model, and hope that consumers will continue to waste their money and time and energy on bad products. Furthermore, this throw away mentality costs the environment and our trash problems just as much as the costs to society. Frigidare should not be allowed to get away with such shoddy business practices.

Do NOT buy Frigidare products; if you do, get an extended warranty, but be warned; they do NOT honor their warranty. The only recourse for consumers would be a boycott of their products. A class action suit would only enrich lawyers and waste everyone's time and money. I will not buy any Frigidare products regardless if it is made in the US or not.

Purchase the product on line from Home Depot on May 01, 2020. Product delivered on June 04. 2020. Upper part of freezer, does not freeze. Called Frigidaire and reported that we need repair, had lost $300 worth of food. Frigidaire scheduled appt. with a repair company (Freddy's) called repair company and they are refusing to come out. Called Frigidaire back got rescheduled with another company (Inman) who also refuses to come out. Now being told we have to wait a week for them to look for someone else. Called and asked them just to come and pick up freezer, they refused. I do not want this heap of junk.

I wish I had read the complaints before purchasing. I purchased the range from Lowes November 30, 2018 and in March 2020, the oven and broiler no longer works. Worse, Frigidaire customer care seems to care less. 2 service call and a back ordered part and the manager Larry Graham acted like I should be grateful that they allowed me to PURCHASE an extended warranty on a major appliance that broke within 1 1/2 years...REALLY? Now I have to wait until May 15 to hopefully get a part that may not even be the problem and then wait until repairman can come and replace the part. Totally dissatisfied!

We purchased this refrigerator from Lowes on 9/3/18 and it was delivered on 9/16/18. In December the top icemaker stopped working. It was January 2019 before a service company was assigned to the repair, and on 1/8/19 Aegis refused to come to repair the item due to distance. Good Guy Appliance finally came in February 2019 Fix #1. No ice #2 was on April 17 repaired again by Good Guys 5/19. 11/27/19 No ice again #3 and food freezing in the back. A&E tech came declared it was working and left without fixing issue. Ice maker did work again without repair until 4/27 when it froze up again on April 25, #4. I called Lowes and they cannot find a repair person in their system, as I had purchased their extended warranty, never being offered a Frigidaire extended warranty. For the price we paid for this item, we are disgusted with the companies failure to address this issue, the quality of this product and the response I originally got from your customer service department (4/28). I did get a more helpful response from a supervisor (Sharon) at my request. I cannot believe that Frigidaire had failed to effectively resolve a mechanical issue that appears to be constant for this product (based on internet complaints). Lowe's appears to be talking about a warranty buyout rather than attempting further repairs. It is my hope that Frigidaire would at least provide us with an extended warranty on this refrigerator even if only for this issue at a minimum or replace this refrigerator in good faith. You have all documents needed in the records for this appliance as submitted prior to the 4/17/2020 failure.

I purchased my refrigerator in 2016. On Feb 2, 2017 the icemaker stopped working. It was repaired. It worked for 9 months, until Novembe 24, 2017 and then broke again. Got fixed again on December 6, 2018, March 19, 2019, April15, 2019, May 6, 2019 and again on May 14, 2019.
Icemaker worked untl April 17, 2020. Called to get it repaired. The icemaker was replaced. Still no ice. Technician supposed to come again on April 29th.
I had requested a replacement last year after the 5th time and was told that since the icemaker can be repaired, they would not replace the refrigerator.
This is horrible. I will never buy anything from Frigidaire again. This company really does not care. The only reason I keep getting this piece of junk repaired is because I purchased the extended warranty from them.

for the 2nd time a RF from them is starting to crack inside the unit
about 1-11/2 years ago they replaced my RF but it is happening yet again same spot what can I do? serviceman I had come out took pictures and contacted them do not want to have to pay for this service again

cracks not as bad but they are just beginning but will worsen over time

I purchased a Portable Ice Maker from Amazon it was a Frigidaire. After 37 days the product stopped making Ice and had a TERRIBLE smell. I called Amazon they told me that it was passed the 30 days and I would have to contact Frigidaire for a Warranty . So I did. Feb 17th. Here is is April 17th and I'm still getting the run around from Customer Svr. I've sent them everything they needed I was at the ending stage they told me to Mash it with a BAT or HAMMER video it and send it to them. I e-mailed back and told them I'm not a violent person, I would deposed of the unit the proper way. I was told after I mashed it to deposed of it. I did what I was told. I took it to our Local Transfer Station and deposed of it the proper way. But I didn't take a picture of the attendant taking it out . SOOOO basically now they're telling me I need proof of me getting rid of it. I told them I have NO PROOF of going to the Transfer Station. You drive in they take the product and you drive out. I've given them Pictures of Unit, Proof Of Purchase, Proof of cut Labels & cut Cord. Not sure where it goes from here. I keep getting CANNED LETTERS saying the samething. It's been 3 months. ALL I want is a replacement or a REFUND. That's it. Case # CF [protected]

Thank You Very Much

Lori Main

I wont be buying another Frigidaire product. I purchased a package deal through a home purchase 2018 and am very dissatisfied with the product. The ice maker runs and sounds like a haunted house. I have to turn it off at night, otherwise it wakes up the household. In addition to the noise the front of the doors has smudges that can not be removed no matter what I do. It always looks smudgy. I have tried everything to get a shine. Including baby oil. The stove top is the same thing, Never will I ever buy a frigidaire.