Frigidaire review: Horrible customer service

I purchased a Frigidaire in September of 2025, this morning I started seeing an error code on the control panel. I spent close to 4 hours on the phone with 3 different people, all trying to help me reset the control panel to get our refrigerator to work. Finally it was decided that they would send out a repair technician, but according to Frigidaire there was no one available in our area until Monday, over 72 hours in the future. I explained that we had a refrigerator and freezer full of food and expensive medication that needed to be kept cold. They continued to insist that Monday was the soonest anyone in our area was available. I looked up a repair service that promised same day service and scheduled service. I let them know I would be having a repair technician come out to look at our unit. They insisted they were putting a rush on the order but on a Friday afternoon after waiting for several hours I still received nothing from Frigidare. The technician I called came out and was easily able to reset the control panel something that all previous instructions by phone by their tech person was unable to do. I called back Frigidare to let them know that the service call on Monday was no longer needed. It was at that point that Frigidare informed me that because I had used a technician not authorized by them that I had voided my warranty with them, something that was never mentioned prior to my last phone call. The service representative said "it was in the fine print in the contract". I asked to speak with a supervisor, I've been on hold for close to an hour trying to fight to have the warranty reinstated and to get the cost of my service call covered. The 4th person (a supervisor) finally gave me the option of renting a refrigerator that they would pay for. This has been a HUGE exercise in frustration. I got different answers from each person I talked to. They are providing me with a check for $50 (less than the service call I paid for) and reinstating my warranty. In the future I will not be purchasing Frigidaire appliances due their horrible customer service. This was purchased at Costco and should be covered for 2 years under Costco's extended warranty. Costco was not able to help me due to the fact the refrigerator was still under the manufacture's warranty.