Frigidaire review: Refrig.

Frigidaire Model # GRFS2853AF Serial #4A60810938 that was delivered on March 18, 2026. On August 14, 2026 the unit went down with no power. The outlet is working properly, I scheduled an appointment on line for August 19. The text I received said a tech would be here between 12 noon and 2pm. The time came and went until I made another call to find out what was going on. That rep said the time had changed to 2pm - 4pm, I was given no “heads up” from Frigidaire. When the tech did show up, he was very friendly and professional, he diagnosed the problem, unfortunately he did not have the part to fix the unit. The part was ordered and hopefully it will be here sometime next week.These are the problems I am seeing with your Customer Service call center. They really don’t care that the unit has been down since the 14th, spoiling all of my food, they would NOT make it a priority call. The call center is based in the Philippines and they are very hard to understand and RUDE. I even called Monday August 17 and explained that I need to make this call urgent because I have to take medication daily that has to be refrigerated. No action was taken. By the way this medication costs $700.00 per month.

In my opinion a NO POWER or NOT Cooling should be made a priority call, living in Phoenix AZ in which the heat can and does reach 115 degrees is a problem.

These are my issues: A unit that was manufactured in Feb of this year should not have problem this soon. Waiting almost a week with no urgency noted. Rude call center that really seems not to care, (it’s just a paycheck) and now hoping that the part shows up sometime next week. Having to buy ice and a cooler, having to throw out perfectly good food. I am not a happy customer.