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I had purchased an Electrolux Microwave oven with grille and convection a month back from Reliance Digital, Hyderabad. After using it rarely for 20-25 days the oven was dead. The matter was informed to Reliance Digital more than a week back but there was no results. After making further inquiries, the Reliance Digital customer care informed me that inspite of repeated complaints to Electrolux Service Center in Hyderabad they did not bother to send anybody to check the oven and they are showing don't care attitude. Reliance Digital customer care staff also requested me to contact the Electrolux Service Center in Hyderabad, directly to make further follow up.
4-5 days back, I called Electrolux Service Center in Hyderabad the so called 'customer care executive' first refused to talk in English or Hindi, and insisted that I should talk only in Telugu or Tamil (I speak none). After giving him a thrash he started talking in broken English and after talking for 10 minutes he informed me that someone will visit my house at Mahindra Hills, Hyderabad to check the matter but none turned up !
Most of the time, when I call Electrolux Service Center in Hyderabad, they either do not pick up the phone or the lines remain engaged. The Reliance Digital people are also facing the same problem.
My sincere advise, that although I have been using Electrolux products for last 20 years during living and working abroad but after this experience with Electolux in India, I will not refer anybody to make the selection of the brand due to simple reason I have experienced. As an internationally known academician, customer satisfaction expert and management consultant, I will be teaching the case of poor Electrolux after-sales service as an example of brand failure.
A motor failure in a front-loading, heavy-duty, water-efficient Frigidaire washer (model 417.440842) triggered the failure of both the motor and main control boards according to a qualified service person. Two service visits and replacement of the main control board was needed to determine that.
The cost to replace the two boards is $700 plus service cost. The total repair cost is more than the original cost of the machine.
The machine is three years old. The standard guarantees are less than three years. The company, (Electolux) customer service person "lacks the resources" to respond to this complaint.
I have a Washing Machine of Electrolux (Semi Automatic-760). Its spin tub is not working for last 10 days. I am trying the Customer Service contact numbers, but not able to contact anybody. Even their corporate number is not accessible. Is there any body who can listen to my complaint.
Ph +91 [protected].
May 11 2005, we purchased the best set of appliances Electrlux Home Products make, Frigidaires Pro Series, On...
I purchased a Electrolux Refrigerator DFF40 in year 2006. The Door bottle holder rack developed a crack and a complaint no. CHD5I [protected] was lodged at the Chandigargh service center of the company. No response has been recd after 3 weeks of complaint and on my checking with their Ludhiana office, have been told that Electrolux does not provide any parts for the imported units by them. I was not told this at the time of purchase nor written in their brochure.
Their customer service is worse than their product.
This service is very unprofessional and the service is very poor.
We do acknowledge that the older/senior seasoned repair represenatives are very good and understand that the customer comes first. It is the younger and non-senior repair men that are very unprofessional and rude. The company needs to examine the way they do business before they will be forced to close their doors.
Part of the issue is the delivery of damaged parts from Frigidaire the other issue is the inept service represantive. We have had this company to our home 6 times with out resolution and the last service rep was very nasty and rude.
The company over works these repair men with a very long day but that is no excuse for unprofessional and rude behavior.
We know have a letter that has every service problem with A & E as well as every problem encountered with the Frigidaire product and replacement parts. The Warranty Group is also at fault for contracting with such a poor service company.
We have called A & E, Frigidaire, and The Warrenty Group to document our experience and logged a formal complaint with no response from any one. We have had it and we will now send a formal letter by mail to the Corporate Offices of each one of these companies and to the Dept of Consumer Affairs.
Our Frigidaire Oven is still not repaired and it has been a good month since we placed all our complaints and we still have not received a new replacement part nor a call back from any of the three companies involved.
We have no option but to take further action.
I bought a frigidaire side by side refrigerator less than a year ago. I trully felt frigidaire was a good...
In August 2006 I purchased a Frigidaire single package heat pump (puron) to replace my old, inefficient unit...
Okay, where to begin? I've read so many complaints about Frigidaire appliances that I'm shocked!...
We purchased a refrigerator on Wednesday May 21, 2008. It was delivered on Tuesday May 27, 2008. On Friday May 30 noticed it was leaking water on the floor. Called Bad Boy. Was told to call manufacturer. Called Electrolux on Friday May 30 called electrolux. Was given name of authorized repair acility in London. A tech was dispensed on Tuesday June 3. Was told it needed a part. Part was to be ordered. Told by repair facility on Friday June 6 part was back ordered. Call electrolux. Nothing they can do. Does not matter if water is leaking and food is being ruined. Electrolux is not repsonsible. Called Bad Boy to get fridge replaced. Bad Boy said they could replace fridge if we had not called electrolux, even though a week earlier they said they can do nothing and we must call elctrolux, the manufcaturer. Tech came out Monday June 16 to replace defective part. Today June 17, fridge is STILL leaking water on the floor. So if you want poor customer service and a crappy product. Buy an electrolux product from Lastmans Bad Boy. The next time you are watching a Bad Boy commercial an dthey aske the question "Who's better than Bad Boy". Answer the question EVERYBOOOODY is better!!
We bought a washer/dryer from Lowes. It chewed up all of our clothing a few items at a time. Frigidaire (Electrolux) wouldn't help at all (their "repairs" continued to replace the clothing-chewing parts with new clothes-chewing parts). Lowes wouldn't help at all.
Finally, after a 10-month nightmare of running test loads, screaming and crying to Electrolux, involving Better Business Bureau, washing my family's laundry by hand and line drying it all in the back yard (I have 3 children under the age of 6) and thousands of dollars of damaged clothing, Lowe's consented to return my money for the monsters.
This is a design flaw. If you buy a Frigidaire washer/dryer, it WILL slowly but surely destroy whatever you put into it.
By the time you notice the problem and begin to identify the cause, it's too late to easily return/remedy the problem.
I have purchased a electrolux refrigerator in august 2005 model dff44, 445 ltrs, but from the first month the refrigerator has not working properly and the same time I made complaint to the service center, but they have not clear the problem due to non availibility of pcb etc. We again complaint them in july 2006 but still they are not solve the cooling problem and they give me in writing the non availibility of pcb & heater coil. Iam several time complaining to the company personals but every time they commited me to solve the problem but still the problem is not solved. Now I finally decided to go for consumer court in near future for this type of cheating by the reputed company.
Latest Complaint No. 22401 dt. 22/04/08 - My AC is in warranty period. Cooling is problem. Was told by the company that Compressor will be replaced. They replaced it on 24/03/08. Problem persists. Fed up with Company, got checked up with pri vate technician who confirms that the replaced compressor is also faulty one (for this job, though under warranty, I was charged 2250/- towards labour charges by M/s. Siddhi Refrigeration, appointed by the company to c omplete the
above job. Have tried to contact Mr. Vipul Shah, based at ahmedabad, but not able to get him over phone. His department directs me to different people/telephone Nos. whenever I try to
collow-up my complaint.
Not at all satisfied with the product, within a 2 years of purchase of electrolux refrigerator, the timer...
I purchased an Electrolux Split AC in May 2007.
Within 60 days of purchase, the AC started giving problems with auto shutdown - though the engineers visited promptly the first time but not rectified for many months to come. The AC was opened up and the engineers were frustrated with the company for not providing the right replacement parts.
The problem was not rectified for over 6 weeks - on enquiring I found that the complaint was closed by the service agency - leave alone replacing the defective part, the service agency had even taken away the defective part. The AC was still not fixed up - it was still opened up with all parts lying around my house.
Post escalation to the head of service for delhi and all india (Both of whom need to learn basic etiquettes, I wonder how they landed up as customer service execs) the issue was finally resolved in Nov 2007. Once i started using the AC this season, the problems cropped up again. The head of service in Electrolux was obviously peeved to get a complaint from me again. The problem was supposedly rectified, but I am again facing issues with the AC shutting down and auto starting every five minutes.
Their helpline number [protected] is switched off.
My advise if "Never buy anyElectrolux Product". I want to give this AC as a gift back to the company CEO.
I purchased an Electrolux microwave 2 years back. The buttons have been giving some trouble for the last few days. I lodged a service request with the service center, they first promised to send a service engineer within 2 days. I did explain to them since we are all working people, they will have to stick to the day they have promised, so that we can ensure at least someone is at home to attend to the engineer. On the given day there was no sign of the engineer till late afternoon, so i finally called the customer service desk again and they coolly tell me that the person will not come that day. Thats the first time i threw a fit, how can they not keep their word, if they assure a customer, they have to stick by it.
Then the engineer comes and informs me that the control panel needs to be changed. I ask him to do the needful and ensure that the part is good and authorized by the company. he assures me the same. After 2 days the service engineer comes with the replacement part, only to my shock that the replacement part looked older than the used one in my microwave. It had scratches and the worst was there was no quality control stamp. When i called the Service Manager he tells me that since the parts are kept in the godown its quiet possible to have the scratches. They can give me only 3 months guarantee and if the part stops working again i can call them. Firstly the manager did not know how to speak to a customer as at one point he also told me that take what we have sent or just live with the faulty panel. Also when i asked why is a new piece not brought to the customers residence and then opened and fixed, he said he cannot do it, as all the pieces are kept in the godown and thats how it works. When i asked him for his supervisors number he insisted that he is the only one and he takes all the decisions. The person was extremely rude, discourteous and had no clue what customer service means. This kind of service from a company like electrolux is disgusting and bad.
we purchased a fridge and stove at LEON'S and had it delivered today .well the stove was fine but the...
I used to be a proud owner of a 6.5 kgs maxclean washing machine which i purchased way back in 2001.
Since it started giving me problems, i decided to go for an aqua fabriguard 6.2 kgs model in exchange of the old one.The aqua model was purchased by me on the 16 th of March from New Khosla Electronics, kolkata -47.The same was installed by your kolkata service engineer Mr.Indrajit on the 25 th.The spin tub of the new Aqua machine did not work and hence he suggested a machine replacement for which i agreed.I had to make repeated calls to your kolkata office and talked to many people whose names i have mentioned below;
Mr.P.Dey - M/S Varsha Refreigeration systems
Mr.Mukul Roy Choudhury-M/S Varsha Refreigeration systems
Mr.Vijayan -Electrolux india
IT was after a lot of heated arguments from the dealers as well as the companys side that i was offered an older model TURBO machine of the same capacity .I agreed to receive the old model in place of the new one.
A turbo 6.2.kgs was delivered to me on friday the 28th.The service engineer who came to install it today declared the machine defective.Mr.Sriram Saha declared that the machine had a broken drain channel.He suggested another replacement.
I have lost faith in the company, its employees and its products.It looks like the company is bent on cheating people of their hard earned money.My sincere request to you is to refund the money (rs.5000/-) i.e.the cost of the machine and also Rs.1000 which i have incurred due to the phone calls made to your different employees at different branches..This incident has caused severe mental stress and trauma for which i have suffered a lot.
For your info, i have registered a complaint with core centre, which is official site for complaints and grievances ofthe Ministry of Consumer Affairs .
I would expect a reply and a speedy action from you within the next 24 hours failing which i will be forced to take the matter further.
February 26, 2008 Electrolux Major Appliances P.O. Box 212378 Agusta, GA 30917 Attn: Keith McLoughlin...
I bought a brand new Frigidaire washing machine in August of 2007 from Grand Central in Hazleton. It has been serviced 3 times for the same problem since that time, the minimum number of repairs necessary before they will consider a replacement. Now that it's experienced the same problem for the 4th time, I'm expected to wait another 72 hours for them to "consider" a replacement machine. There is a complaint on file with the Company with a reference number of [protected]. I advised them if there is not a new washing machine in my basement by Saturday, January 5, 2008, this will be broadcast on all three local television news stations. With that comment, all I received so far was that someone will get back with me.