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purchased six electrolux icon appliances for my kitchen. Both the icemaker and the 36" gas range cooktop are defective out of the box. Icemaker doesn't make ice and the gas range has a gas leak and is unusable. For 2 months I have been promised repair then replacement by various supervisors. Still same broken products. This is the worst customer service I have ever been involved with.
After purchasing a compact fridge for college on 8/9/08 we found that the freezer door was broken when moving...
This is the worst dishwasher I have ever owned! My dishes won't come clean at all unless I run it at the "Ultimate Scrub" setting that runs for over 2 hours! Think of the energy we are wasting. Even then, I get a couple of dishes that don't come clean. I have to practically wash everything before loading this thing. I have been putting up with this for over a year. I finally called Electolux (the manufacturer) and they say it's not thier problem. I have to contact Best Buy again and schedule another service. Best Buy has been wonderful so far. They come out repeatedly to try different things to try and get this thing to perform better and they have finally told me that there really isn't anything they can do other than give me another one just like it. I will never buy another product made by Electolux! I advise you to check and see who is the manufacturer for your products when considering appliances in the future. Electolux manufactures for a lot of the companies who just put thier name on it and you are stuck with the worst products I have ever seen.
There is a website dedicated just to this subject- It's called frigidairesucks.ca
here is a link to the site where I have posted my story in the "range" section. I am tadpolegal, and this is the link:
Lets let the world know how they suck!
Frigidaire does not honor their mail in rebate program. I purchased a kitchen full of appliances and qualified for a $250 rebate. I got a check for $25. What makes the whole situation maddening however is that there is no easy way to contact them in order to press them. They have consumers use a snail mail address for correspondence. There are are email or phone numbers. My snail mail got usually got ignored and when it didn't it took weeks to get response that offered no closure.
Hopefully this will discourage people from buying some Frigidaire products and teach them a lesson...
My dryer, barely used, almost burnt my house down. I went downstairs one day and noticed a burnt smell and tracked it to the dryer which was not being used. But, the body of the dryer was smoking hot. After unplugging the dryer, I let it cool down and tore it apart to test it, because it was just over the one year warrenty. I found the element was on even though the main controls were off !!! I called several reapair shops and was qouted around $200.00 for the service trip and parts. Well the part alone was $160.00. I emailed the Canadian Factory rep, told them the issue with a barely used unit and they basically told me too bad so sad, go get it fixed !! No help, no concern, did not give a dam about product quality. I guess they felt they had our money already so why bother. Well, I struck back. I went out and bought a LG dryer from Home Depot. Never again will I support this company. And just think about all the bad advertising they are going to get, rather than helping a customer out. Their call, they can live with it.
I had purchased an Electrolux Microwave oven with grille and convection a month back from Reliance Digital, Hyderabad. After using it rarely for 20-25 days the oven was dead. The matter was informed to Reliance Digital more than a week back but there was no results. After making further inquiries, the Reliance Digital customer care informed me that inspite of repeated complaints to Electrolux Service Center in Hyderabad they did not bother to send anybody to check the oven and they are showing don't care attitude. Reliance Digital customer care staff also requested me to contact the Electrolux Service Center in Hyderabad, directly to make further follow up.
4-5 days back, I called Electrolux Service Center in Hyderabad the so called 'customer care executive' first refused to talk in English or Hindi, and insisted that I should talk only in Telugu or Tamil (I speak none). After giving him a thrash he started talking in broken English and after talking for 10 minutes he informed me that someone will visit my house at Mahindra Hills, Hyderabad to check the matter but none turned up !
Most of the time, when I call Electrolux Service Center in Hyderabad, they either do not pick up the phone or the lines remain engaged. The Reliance Digital people are also facing the same problem.
My sincere advise, that although I have been using Electrolux products for last 20 years during living and working abroad but after this experience with Electolux in India, I will not refer anybody to make the selection of the brand due to simple reason I have experienced. As an internationally known academician, customer satisfaction expert and management consultant, I will be teaching the case of poor Electrolux after-sales service as an example of brand failure.
A motor failure in a front-loading, heavy-duty, water-efficient Frigidaire washer (model 417.440842) triggered the failure of both the motor and main control boards according to a qualified service person. Two service visits and replacement of the main control board was needed to determine that.
The cost to replace the two boards is $700 plus service cost. The total repair cost is more than the original cost of the machine.
The machine is three years old. The standard guarantees are less than three years. The company, (Electolux) customer service person "lacks the resources" to respond to this complaint.
I have a Washing Machine of Electrolux (Semi Automatic-760). Its spin tub is not working for last 10 days. I am trying the Customer Service contact numbers, but not able to contact anybody. Even their corporate number is not accessible. Is there any body who can listen to my complaint.
Ph +91 [protected].
May 11 2005, we purchased the best set of appliances Electrlux Home Products make, Frigidaires Pro Series, On...
I purchased a Electrolux Refrigerator DFF40 in year 2006. The Door bottle holder rack developed a crack and a complaint no. CHD5I [protected] was lodged at the Chandigargh service center of the company. No response has been recd after 3 weeks of complaint and on my checking with their Ludhiana office, have been told that Electrolux does not provide any parts for the imported units by them. I was not told this at the time of purchase nor written in their brochure.
Their customer service is worse than their product.
This service is very unprofessional and the service is very poor.
We do acknowledge that the older/senior seasoned repair represenatives are very good and understand that the customer comes first. It is the younger and non-senior repair men that are very unprofessional and rude. The company needs to examine the way they do business before they will be forced to close their doors.
Part of the issue is the delivery of damaged parts from Frigidaire the other issue is the inept service represantive. We have had this company to our home 6 times with out resolution and the last service rep was very nasty and rude.
The company over works these repair men with a very long day but that is no excuse for unprofessional and rude behavior.
We know have a letter that has every service problem with A & E as well as every problem encountered with the Frigidaire product and replacement parts. The Warranty Group is also at fault for contracting with such a poor service company.
We have called A & E, Frigidaire, and The Warrenty Group to document our experience and logged a formal complaint with no response from any one. We have had it and we will now send a formal letter by mail to the Corporate Offices of each one of these companies and to the Dept of Consumer Affairs.
Our Frigidaire Oven is still not repaired and it has been a good month since we placed all our complaints and we still have not received a new replacement part nor a call back from any of the three companies involved.
We have no option but to take further action.
I bought a frigidaire side by side refrigerator less than a year ago. I trully felt frigidaire was a good...
In August 2006 I purchased a Frigidaire single package heat pump (puron) to replace my old, inefficient unit...
Okay, where to begin? I've read so many complaints about Frigidaire appliances that I'm shocked!...
We purchased a refrigerator on Wednesday May 21, 2008. It was delivered on Tuesday May 27, 2008. On Friday May 30 noticed it was leaking water on the floor. Called Bad Boy. Was told to call manufacturer. Called Electrolux on Friday May 30 called electrolux. Was given name of authorized repair acility in London. A tech was dispensed on Tuesday June 3. Was told it needed a part. Part was to be ordered. Told by repair facility on Friday June 6 part was back ordered. Call electrolux. Nothing they can do. Does not matter if water is leaking and food is being ruined. Electrolux is not repsonsible. Called Bad Boy to get fridge replaced. Bad Boy said they could replace fridge if we had not called electrolux, even though a week earlier they said they can do nothing and we must call elctrolux, the manufcaturer. Tech came out Monday June 16 to replace defective part. Today June 17, fridge is STILL leaking water on the floor. So if you want poor customer service and a crappy product. Buy an electrolux product from Lastmans Bad Boy. The next time you are watching a Bad Boy commercial an dthey aske the question "Who's better than Bad Boy". Answer the question EVERYBOOOODY is better!!
We bought a washer/dryer from Lowes. It chewed up all of our clothing a few items at a time. Frigidaire (Electrolux) wouldn't help at all (their "repairs" continued to replace the clothing-chewing parts with new clothes-chewing parts). Lowes wouldn't help at all.
Finally, after a 10-month nightmare of running test loads, screaming and crying to Electrolux, involving Better Business Bureau, washing my family's laundry by hand and line drying it all in the back yard (I have 3 children under the age of 6) and thousands of dollars of damaged clothing, Lowe's consented to return my money for the monsters.
This is a design flaw. If you buy a Frigidaire washer/dryer, it WILL slowly but surely destroy whatever you put into it.
By the time you notice the problem and begin to identify the cause, it's too late to easily return/remedy the problem.
I have purchased a electrolux refrigerator in august 2005 model dff44, 445 ltrs, but from the first month the refrigerator has not working properly and the same time I made complaint to the service center, but they have not clear the problem due to non availibility of pcb etc. We again complaint them in july 2006 but still they are not solve the cooling problem and they give me in writing the non availibility of pcb & heater coil. Iam several time complaining to the company personals but every time they commited me to solve the problem but still the problem is not solved. Now I finally decided to go for consumer court in near future for this type of cheating by the reputed company.
Latest Complaint No. 22401 dt. 22/04/08 - My AC is in warranty period. Cooling is problem. Was told by the company that Compressor will be replaced. They replaced it on 24/03/08. Problem persists. Fed up with Company, got checked up with pri vate technician who confirms that the replaced compressor is also faulty one (for this job, though under warranty, I was charged 2250/- towards labour charges by M/s. Siddhi Refrigeration, appointed by the company to c omplete the
above job. Have tried to contact Mr. Vipul Shah, based at ahmedabad, but not able to get him over phone. His department directs me to different people/telephone Nos. whenever I try to
collow-up my complaint.
Not at all satisfied with the product, within a 2 years of purchase of electrolux refrigerator, the timer...