Frigidaire

Last June we purchased a Frigidaire AC unit. When we installed it this June, it was broken.
To get a new one, Frigidaire had us cut the cord and send our receipt in, along with a photo of the broken AC with the cord cut. In an email they said it would be "ten days." They told us to keep the old unit until they sent the new one, so now we're left with an AC on the side of our tiny house that people can trip over. And now, well over two weeks later, we have not received a new unit. When we have called it is almost impossible to get a person on the phone. Every time we try to call, the automated system tells us they're experiencing "high call volume" and hangs up on us. My husband finally got through today, and a rude woman told him that our situation was ""processing" and that since this was a "peak time, " she had "no idea" when we will receive the new AC and refused to do any further checking. It has been well over two weeks. We have heard nothing, can't easily contact anyone. The person we reached was rude and unhelpful. We have a broken AC on the side of our home. This AC is under warranty and we paid for it. Terrible service and I'll never buy another Frigidaire product.

I purchased a brand-new refrigerator on May 20th it was delivered May 26th the refrigerator did not even work for a week we are now a month in and I have not had a refrigerator for almost 30 days and it still has not been fixed beyond frustrated with four children and no refrigerator after I spent almost $1,000 on something I can't even use. Still waiting for it to be fixed I lost all my food and nobody cared, Frigidaire can't do nothing for me.

Make: Frigidaire
Model: FFSS2615TS5
S/N: 4A11104857
Purchased: 07 May 2021 Delivered 20 May 2021
Loc: Home Depot Broadview, IL.

Customer: Eduardo Hower [protected]
351 Whitehall, Northlake IL 60164

Bought a brand-new Frigidaire refrigerator from Home Depot, purchased on May 7, 2021 and delivered on May 20, 2021. The refrigerator is not working. Contacted Frigidaire Customer service, who weeks later (9-June-2021) sent a technician to the house. The technician clearly indicated in the receipt (357735) that he cannot fix the refrigerator because it's a sealed system. Contacted Frigidaire Customer service again on 21-June-2021, at which time, they related that the only thing they can do is schedule another appointment for a technician but can't give a date. In the meantime, we don't have a refrigerator to keep our food from spoiling. I urgently need a new refrigerator or my money reimbursed so I can buy a refrigerator.

Have been trying to get ice maker fixed since January 2021. Went out of warranty February 2021. A&E who provides warranty work has cancelled on us twice, came out and claimed Frigidaire coded the ticket wrong. Was coded as a collection call and wanted to charge us for the parts/labor. He did adjust the doors and now they won't shut unless we force them to close and seal to keep everything cold. Finally got Frigidaire on phone to correct the ticket but A&E would not do the work on same visit. Had to reschedule AGAIN. Appointment was supposed to be June 16 and they have cancelled that appointment and rescheduled for June 29th. OMG I just want an ICE MAKER to work properly and not make loud grinding noises. I will NEVER recommend Frigidaire due to the hassle we have had so far just getting ice maker fixed and now the doors adjusted after they "fixed" them before.

We bought this Frigidaire refridgerator on march 28, 2021, on June 1st 2021 a service tech under warranty came they said the fridge was defective from the factory that the seal that keeps the fridge cold was put on wrong causing me to lose 200 dollars worth of food and the temp to remain at room temp so all food i put in it will spoil within days, it is now june 8th and i am using a mini cooler to keep the babys milk cold. Frigidaire messaged me and said in good faith they would extend my warranty for another three months . However i can not get them to replace or fix it withthe warranty i have also the food i lost . i am very upset . and can use some help .thankyou

I purchased a LFSS2612TF4 which was made in Mexico at Loews the end of February 2012.
So far 3 of the drawers and sides are cracked just after being in the refrigerator with nothing heavy on the shelf. They crack in their own! The store recognized there is a problem with these drawers and I have contacted Electrolux more that 8 times. I waited two months for the first drawer and it came broken so did the next crisper drawer then they sent two wrong drawers and now two of the side shelves have cracked. I can't even think about calling and waiting over 30 min or more to get a customer service rep who is rude and not helpful and won't do anything about this.

I purchased a new refrigerator in 2010, newly built house, the technician was sent out numerous times concerning the ice maker not making ice. eventually the fridge was replaced seven years ago. The same problem existed in the new refrigerator. I contacted the manufacturers in Augusta, Ga, concerning this issue with the back of the fridge rusting, and pictures were sent. I was told we can give you a 10% discount on another frigidaire product and it was only 7 years old. I never really wanted this product, but purchasing the Professional I thought it was better. this company doesn't stand behind their products. I will NEVER purchase another Frigidaire product. Now my double ovens Professional wall ovens has malfunction. Never again.

Installed a new frigidaire gas cook top (36" 5 burners) about 1 month ago.
As of today, 4 out of 5 knobs are broken.

You can just break off pieces of the plastic stem in your hand.

This has to be a defect.

[protected] frigidaire control knob oem [protected]

Wile the oven was heating up getting ready for the desired tempature there was a loud pop noise and the control panel burst into flames. Thank god we got the fire out quickly. The stove is 10 years old but was well taken care of. Sadly this product should have never caught on fire. This hapened on May 23.
My e mail is [protected]@aol.com
My phone is [protected]
Thank you for your attention on this matter.
Robert Nese

I have had a horrible experience with a brand new fridge I purchased. I own multiple Frigidaire products, I am a loyal customer, and I have never had an issue till now. I have spent over 20 hours on hold and still do not have a resolution. My elderly parents have been with out a fridge of over 4 months. Here is a timeline of the issue.

December 2020 (upon closing of our condo) buy a Frigidaire refrigerator Model FFHT1835VSO. Register Refrigerator with Frigidaire.

February 3, 2021 - Called to let Frigidaire know that the brand new fridge I bought in December was broken and making sounds. Does not stay cold lost all food.

February 9, 2021 - First appointment scheduled to fix refrigerator. Had to be rescheduled because I put down the wrong zip code and they have to reschedule the appointment automatically.

February 16, 2021 - Service appointment finally occurs. Told we needed a new fan, would take 2 weeks to get parts and then 2 weeks to install.

March 5, 2021 - Appointment scheduled for fixing the fan. Fan replaced, fridge dies 12 hours later again, lost all food.

March 9, 2021 - Service tech comes out again says it is the compressor and needs to order parts again.

March 24, 2021 - Service tech cancels service because it snows. Fridge is still not working, miss work waiting for the tech all day.

April 12, 2021 - Compressor replaced, tech tells me that the compressor is bad and that I should be approved for a new fridge. Tech says to call 2 days later to schedule new fridge delivery.

April 14, 2021 - Call, on hold for an hour, to tell me the tech didn't write the notes correctly and that I need a review for the fridge replacement, but it will take 5 to 7 business days. Call tech asking them to add the notes to the case or if I called the wrong number, no response.

April 23, 2021 - Call again because I did not get an email about next steps. I wait on hold for an hour and a half. She promises me she will call me with a status update (so I don't have to be on hold again) and she escalates the replacement to her manager. Tells me it will take 3 days to get a decision. She says she will call me either way, never calls.

May 4, 2021 - Never got a call from the agent so I call Frigidaire again. Agent told me that the request wasn't even submitted till the 30th. He promises I receive an email that week. Never receive an email.

May 16, 2021 - still haven't received an email, any correspondence, or any phone calls. I have spent over 20 hours on hold just making phone calls. I get an anxiety attack every time I have to call. Still do not have a working refrigerator.

I purchased a Frigidaire dishwasher almost a year ago. It has never worked, not even once since I bought it. Frigidaire has sent technicians out six times, they have replaced the same same parts multiple times. They will not deem the dishwasher unrepairable . They claim that the technician says it can be repaired although two different techs they sent out told me it was unrepairable and even called the Frigidaire tech line from my kitchen so I could hear them tell Frigidaire that it is unrepairable, which Frigidaire denies any such calls have taken place. Today when I contacted them again, they told me they only have records of one service visit to my home. I supplied them with dates of the other visits which they deny have occurred. They even shipped replacement parts directly to my home for two of the repair visits. They said they have no record of any parts being sent to me. This is absolutely bonkers that they refuse to replace the defective item. I have to take a day off of work for each visit to my home by a technician, I have used seven of my paid days off over the course of the year just for repair appointments, that they now claim have never occurred.
They told me today I must have registered my appliance with incorrect information, which is bananas since I used photo register with the QR code inside the door of the dishwasher, so I could not have incorrectly entered information.

Bought a frigidaire set all fridge/all freezer 18m ago for a custom kitchen. They are complete junk. Warranty is a complete joke we've been without a fridge for 9 weeks with a family of 5 in a pandemic. Frigidaire will not answer phones. The company has discontinued the model which is clearly defective- now that we have read the overwhelming negative reviews. The updated model is a different size than the existing all freezer...forcing us to purchase a complete new set and having to spend thousands remodelling a brand new kitchen to accommodate different specs of appliances. Would give 0/5 if I could.

Purchased Jan 15/2021
Broken twice lost food both times.
Wait period for repairs over three weeks. Four months old broke twice over three weeks that is repair. That's almost 1/4 of the time I've owned it.
I will never purchase another appliance from your company. This should be replaced not repaired twice as I hold my breath until it is broken down again.
This has been a terrible experience
I wish it on know one.
It is a shame you don't stand behind your equipment
I will never recommend your appliances to anyone.

I would like to purchase new one. With help from frigidare money wise. Thank you. My phone [protected] I did not buy a warranty at time of purchase so this time im going to look at the 5 year warranty. I also need help with installation of microwave. It was the gallery series. 2018 I had my kitchen all redone and had purchase all 4 frigidare appliances. Looks beautiful. Im just asking for some help. Could you please call me. Thanks

I purchased a refrigerator on October 2, 2020. It stopped cooling on March 30. A repairman from Major
Home Appliance repair sent by Frigidaire came on April 1. He said the compressor was bad. Too date my refrigerator has not been repaired although I have called Frigidaire many times. I am a senior living without a refrigerator.

Patricia Brown
4916 Cody Court
Fremont, CA
[protected]

The screws that hold on the handle worked their way loose. This isn't the first time one or the other has been loose. Apparently the screws on the handle hold the whole door together. My son burned himself grabbing the oven door so it wouldn't crash and shatter the glass, This is a stupid and dangerous design.

I've had my 30" induction cooktop for 7 months, it has never worked right! Nothing but error codes or would just stop working! I've been on hold a total of 4 hours, disconnected three times, calls from supervisors never returned 4 times! Tec have been out four time to repair each repair has lasted 1-2 weeks. Frigidaire customer service won't replace it tomorrow will be fifth tec out!?!? I guess your time doesn't matter! Never buy another Frigidaire ! Made in China by the way!

I purchased a new Frigidaire Drawer Microwave upon installation no power. Called Frigidaire and was referred to service company. That company came pretty quickly and determined it was a blown fuse, came back a few days later installed new fuse and that one blew again. They contacted Frigidaire and recommended replacement and guess what Frigidaire said no. Their response was basically that the tech did not know or was not comfortable making the repair needed. I was informed that a new senior tech would come that following Monday and would be able to make the needed repair. Monday comes and I haven't even gotten a confirmation on when this person would show. I call that office and finally get a call back. Now I am told that yes Frigidaire just schedules without knowing if they are available. Also when I explain to the new tech the issue he says he needs to order a kit for that type of repair as he doesn't have it. So basically Frigidaire lied and is trying to jerk me around forever. At one point the Frigidaire rep had asked if I can just return the microwave back to the store!
Today I try to call service again and keep getting disconnected as their lines are too busy!

Dishwasher Gallery model FGID2476SFOA, s/n KH75022071
Purchased Lennar Home on 10/18/2018that came with upgraded kitchen appliances Gallery throughout. After 11 months the dishwasher model FGID2476SFOA started to trip the ground fault breaker and then the controller display did no longer display the selections made properly. Frigidaire repaired the dishwasher under warranty.
Again the ground fault breaker of the dishwasher started to trip on repeated occasions. Then the dishwasher never finished its cycle but still had power observed from the door bottom finished cycle led. The controller is no longer showing led's and the dishwasher does not even provide fault code. The dishwasher is no longer functioning.
So, 2 major breakdown within 30 months of ownership. Frigidaire is not willing to repair at their expenses the dishwasher that is way below its expected life.

Interior of Range was scraped/gouged up on the inside where the door closes. Not the door itself but body of the range in the corner where the door meets the body. It had to happen before it left the warehouse and surprised it was not labeled defective. I'm keeping it for now but would expect some of my discount going forward. The 10% Lowes credit does not seem like enough to us. Take a look at the pictures below.

Model No: LFGF3054TFG
Serial No: VF10569017

Sincerely,
Gary & Kathie Lyke

Purchased 2/8/21
Delivered 4/2/21
registered 4/16/21