United States - 30909-2245
|Mon||8:30 AM - 8:00 PM|
|Tue||8:30 AM - 8:00 PM|
|Wed||8:30 AM - 8:00 PM|
|Thu||8:30 AM - 8:00 PM|
|Fri||8:30 AM - 8:00 PM|
|Mon||8:30 AM - 8:00 PM|
|Tue||8:30 AM - 8:00 PM|
|Wed||8:30 AM - 8:00 PM|
|Thu||8:30 AM - 8:00 PM|
|Fri||8:30 AM - 8:00 PM|
I bought a brand new Frigidaire washing machine in August of 2007 from Grand Central in Hazleton. It has been serviced 3 times for the same problem since that time, the minimum number of repairs necessary before they will consider a replacement. Now that it's experienced the same problem for the 4th time, I'm expected to wait another 72 hours for them to "consider" a replacement machine. There is a complaint on file with the Company with a reference number of [protected]. I advised them if there is not a new washing machine in my basement by Saturday, January 5, 2008, this will be broadcast on all three local television news stations. With that comment, all I received so far was that someone will get back with me.
We had purchased refridgerator from this company second time cuz we wre quite happy with the product. How I wish we knew what kind of service they provide after their product is sold. Our compressor is not working and its since last two months we have issued a complaint number J 765. This complaint was raised on 21/10/07. Such a shame that till now this issue is not resolved. Mr Padmakar or mr prabhakar who is looking after this matter is telling me since last two months that he is not getting any compressor from the company. Besides, he is not ready to take the onus of the same. He had the wits to tell me that its company fault not my fault. I asked him are you working as a free lancer or for the company. He stated that 'Madam now you do what you want, I cannot help you?'. Eventually he asked me for one more day and committed that on 1st Jan it would be done. Till today its not done and now he is not even picking up the call. Is this the kind of service such company proivde being international brand. Nobody associated with this company, like their dealer, their ASC and the company itself is not ready to take the onus, so we customers are actually left nowhere to go!
Enough of this crap. Mr Padmakar, who doesnt even have the courtsey to answer the call and had the guts to disconnect my call. His assistant Miss meenaxi is tellin me, Sir is very busy he cannot speak to you, but he called me and told me to pass on this mesage to you that compressor is still not come from the company and we canot gurantee anything as of now. I asked him, how come he is not tellin me directly, she stated Sir is lil busy with his work and cant attend your call. I wondered thruout the day, sir is so busy that he doesnt have the time to attend my call but he has the time to call back his asst and let her kne the status. Is this the type of courtsey your agents provide. Is this the way to deal with the customer. I am in the customer service industry since last five days and even sometime we are not able to help customers immediatley, but we never worked like Mr Padmakar or Prrabhakar. Does he even have the understanding ot sense that what kind of negativity he is accumulating by doing such acts.
What a disappiontment? Being such a international brand such kind of service is provided by them.
Well i have been complaining about getting my stove repaired for the past 3 and a half months. I have had a service tech in to see the problem and they have not repaired it. I have given the run around on this matter in which i am trying to co-operate with bad boy furniture. They have made other appointments with other techs in which can not be fulfilled. I have made people stay home to accommodate their schedule only to find out that they never showed up or not even a courtesy call. (This has happened more then twice keep in mind) the service at bad boy and there commitment to customer service is all a lie... I have not had a oven for the past 3 and a half months and it seems i am will be fighting for this for a while... So keep in mind if customer service is important to you pls think twice at buying at bad boy furniture... as they are not fulfilling their advertising that customer service is # 1 to them.
May 11 2005, we purchased the best set of appliances Electrolux Home Products make, Frigidaires Pro Series, On Dec 15. Only 7 months later we had to repair the ice maker under warranty ( no problem) well it never got fixed till late Jan/06. On Feb 21/06,The repairman made another house call to repair the ice maker again, Well it never got fixed till Mar 29/06. In July/06 they finally replaced the ice maker with a new one, at this point the warranty had run out so Electrolux finally covered the cost of the problem that started 7 months earlier after a lot of phone calls.
In Aug/07 the mother board that operates the electrical end of the refrigerator died, and had to be replaced,($400.00) later
Finally on Dec 8/07, our dearly beloved refrigerator died for good, I am pretty sure it is the compressor this time,
So we had to go out and buy a new refrigerator, you can bet it IS NOT A FRIGIDAIRE, In all this we are out $700.00 in repairs and service calls, And we have spent several summer months with no refrigerator, Frigidaire has done nothing to help us after the one year warranty ended, When we told them we had to buy a new refrigerator, they told us the refrigerator problems are over and we have no reason to contact them any further. Can you believe after all we went through they do NOT want us to contact them again. DO NOT BUY FROM ELECTROLUX HOME PRODUCTS, The company treats there customers like ###!
I purchased a freezer andwas talked into an extended warranty for an additional 49.99. I have had the...
I"ve 235 ltrs double door refrigerator.
Lower door rubber got cracked in august, 2007 under warranty period. And the same has been reported to local service centre in yamunanagar. But till date it has not been attended
Logged a complaint with SUHAS Refrigeration (Bangalore) who are the authorized service providers for Electrolux products on 17/Oct/2007 for a timer problem with my Electrolux washing machine.
It's been 7 days since and the technicians and their managers have the following list of excuses
- "I am going out of station, will come on Monday"
- "It is raining so can't come"
- "I'll come at 5PM" - and no one turns up nor bothers to keep the customer informed.
Try to escalate the issue, and i'am told Manager is on leave. The icing on the cake is that the support staff don't have the basic ethics to speak to customers.
Shame on the part of Electrolux for not keeping a check on this kind of erratic service providers.
I have been dealing with this company for a whole month. It took them a week to even get a repair guy to come and fix it. The he said it was the compressor and it should take a week to get the part in. A week goes by I call the service people up that came to check. The receptionist/clerk said it's going to take 7-14 business days to get that part in and she can't go in the back and ask anyone because they will yell at her.
I called Electrolux back up and told them of all this. They could have the part overnighted to my home then I just call to get it installed. They will call me back after they get it setup. They never call. The next day I called and asked again what could or needs to be done so I might have a refrigerator that works. Oh that part is not going to be in until then end of October(another 3 weeks). I need to call the repair people back up and ask them to fax a statement saying that that is too long to wait and I need a replacement. This will take 72 hours.
I call back on Tuesday(the fax was sent on Friday) just to see if they got the fax and they said yes. I call back the next day since it has been 5 days since the fax was sent to see what they were going to do. I am sorry but it looks like replacement has been denied. We can over night the part to you and you will receive it Thursday.
Thursday comes and I once again call customer service to see if the part had indeed been sent out. Yes it will come Thursday. I didn't come
Friday I called yet again to find out why the part didn't come. They look it up and say it was't shipped until after 2:30 pm and it would be there Friday we promise. I get a call from DHL we need a house number to ship this to. It's not our fault that Electrolux forgot to put a house number on this and we are sorry that your so mean and B****y ( my words not theirs). I call Electrolux back and their systems are down they will have someone call me when they get back up. They don't call. I finally get a hold of someone and the system is back up. It's not our fault it is DHL's fault. I hate it when people don't own up when it's is their fault says the customer service guy. I laugh my head off and told him tell me about it, as that has been my experience dealing with them for the last 3 weeks. I having been hearing promises of what they can do to get my refrigerator fixed for a month but hey it's not their fault they make crappy appliances and don't stand by them
I am ready for a class action lawsuit to put these clowns in their place and show them that we will not be taken for a ride any longer. I have called them been nice to them, complained, sent emails to the head of customer service, sent complaints to the Attorney General, BBB and will be sending off a letter the Vice President of Customer Relations at Electrolux.
I have told them this is unreasonable and I am ready to troll appliance centers publicly degrading their products and service, even to the point of picketing appliance stores that sell their products. I will never buy anything that Frigidaire or Electrolux makes ever again.
I had bought an Electrolux front loading washing machine more than a year ago. This machine is still under a 2-yr warranty period. The machine developed some fault and a complaint was registered with the Electrolux service center on 28th Aug. The service engineer from Electrolux turned up on 28th Aug and diagnosed the problem as faulty timer and said the timer will be replaced within one week
I have called at least 10 times, calls made to various people including senior service executives but there has been no response. After 3 weeks of delay from 28th Aug I was told that the model has been decommissioned, the spare parts are not available and the machine will be replaced with an equivalent model. It has been more than a month since this happened. No one has taken the responsibility to even call me up and inform on the status.
Would advise earnest citizens not to go for an Electrolux machine if the need arises!
I purchase a Frigidaire range from H H Gregg from Freddy Whitworth. There was a big sign sitting on the range saying $50.00 rebate. He gave me all the papers to send to get the rebate. I sent them to Frigidaire Gift Card Offer, dept 07-66459, P O Box 540034, El Paso, Tx 88554 . They sent a small card in the mail saying to resubmit for this offer you must return this card and the serial number and saying it was an invalid date.I resubmitted to Resubmissions, Dept 07-66459, P O Box 028516, Miami, Fl 33102, [protected] I get no answer, i call H H Gregg and Mr. Whitworth was with a customer and would return my call. I have not heard anything yet. I think either H H Gregg or Frigidaire owes me the $50.00 rebate . I paid too much for the range thinking I would get the rebate.
I have purchased a 1.5 T WAC model no EAW18CRP in July 2006. The second service or the unit was done in 16-02-07. When we used the AC in May, it started giving some noise. Last year there was not any problem, so we thought the servicing was not done proper. Following were the problems observer by us:
1. During auto cut-off and start of the compressor, it made such a loud noise that we waked up in the night.
2. Later, a humming noise/ vibrating sound were apparent during the running of the compressor of the AC (normal running).
3. Too much water was seen outside the unit. (I was told that it was normal in humid conditions, it is now OK)
4. These noises were not present at all the times. Some times there are no noises at all. On the other times, there are so noises that we have to awake in the night or that day. Most of the times, we observe these sounds after ½ or 1 hour of running of the AC though it is not necessary.
We have lodged following complaint request to the customer care number:
Complaint no [protected] dated 06-06-07
Complaint no 7076620 dated 07-07-07
Complaint no [protected] dated 12-07-07
Complaint no [protected] dated 18-07-07 (not attended till date)
Complaint no [protected] dated 24-08-07 (reminder )
The technician visited two/three times in response of these. The adjustments were made by the technicians but the problem re-emerges after 1-2 days always. Due to this we are not been able to enjoy the services of the AC and are forced to undergo sleepless nights.
We have also talked to service head at Ghaziabad Sh A.D. Pandey on 23-08-07 about our problems. He visited our home on 25-08-07 along with the technician. He waited for 10-15 minutes and declared that the AC was working OK and left. We requested that the noise became apparent after some time and we suffered most in the night hours but he was sure that the AC was working OK and we are making complaints unnecessarily. We just wanted to get the AC checked by a senior and expert technician.
After this there was no response from Electrolux. I am still waiting for any reply. Very poor service.
I purchased one microwave oven on 21.08.2007 on full payment in cash from from Great Eastern Appliances Ltd, 20 Old Court House street, Kolakata on 21.08.2007.
The machine has been delivered in damaged condition. There is a big gap in the door and it is not closing properly. The upper side of the machine is heavily damaged.
I immediately tried to contact your shop through telephone nos. [protected], [protected] and [protected]. But the phones were either engaged or not responding mode all the day long. I made the complaint through fax to their office on that day.
On the next day i.e. on 23.08.2007 I could contact their shop and I was told to lodge the complaint to Electrolux Office through phone no 2406 7146. Accordingly we made compliant on that day and the complaint no is 6009. On 24.08.2006 Mr. Indrajit Ghosh from Electrolux came for demonstration of the machine. He took the photocopy of cash memo on 27.08.2007 and the complaint was forwarded to Mr. Balai Dey, the contact no of whom is [protected]. Accordingly we contacted Mr Dey and according to him due to Stock Audit the delivery could delay upto first week of September. In the meantime I placed a written complaint to the Shop on 7th September, 07 with a request to follow up the matter.
On persuasion of the matter Mr. Balai Dey expressed that the complaint had been forwarded to Mr. SUBHAMOY CHATTERJEE the telephone number of whom is [protected]. On repeated attempts hour after hour, day after day from our side we failed to contact him. Finally after hours of repeated endeavor he promised that the oven would be delivered by Friday 14 th of September, 2007.
Today is 29th September,2007 and we have reached the extreme limits of our patience.
We are extremely dissatisfied and perturbed with Electrolux.
We have decided to return the machine and forego whatever we paid in purchasing the machine
I had purchased an Electrolux Washing machine (Model 760 FX Digiwash ) on 05.08.05 from Sri Rama Marketing, Dwarkanagar, Visakhapatnam...
The Washing machine started malfunctioning in the month of Jun 07.A complaint was lodged vide complaint no 2180 dated 18.6.07 with Sri Venkata Sai Services, who are official service providers of Electrolux electronic equipments. A service engineer visited us and diagnosed the problem as pressure sensor malfunction. He also said that he would procure the faulty part but did not turn up for two months. After repeated calls the service center sent the engineer in late august 07. This time he took the faulty pressure sensor along with him promising to return with a new pressure sensor. But till date the service center has not responded. We make calls to the service center only to hear that they have not yet procured the spare part.
This whole sequence is creating a loss of faith in Electrolux and its service provision. Our repeated calls to the shop and service providers have fallen on deaf ears.
I have been waiting over a month to get a new refrigerator and all I ever hear is 72 hours. I am personal getting tired of the run around. I think they have the worst customer service ever and are no help at all. I think they should have to pay me for my food spoilage and all the fast food we have to buy. They suck I truly recommend to NEVER BY FRIGIDAIRE PRODUCTS...
I purchased two ac's of electrolux a month back.During installation it was noticed that one of the ac had broken Swing Clip which was immediately brought to the notice of the dealer and to the engineers who came to give demo. Its been over a month even after regular complaints of same to dealer and company no follow up has been there.
There is no after sale service from the company. With this kind of Brand it is shameful that these companies cheat their customers.
I own an Electrolux washy talky washing machine. I was so impressed by the product that when I needed a micro wave I remained loyal to electrolux product only. recommended the same to a lot of friends too.
But when I needed an after sale service for my washing machine I got the shock of my life. I couldn't even imagine that a company with such a high image and market holding will fail miserably to provide after sale service.
Now, the most horrible part is that I pay proper service charges to the company a cost not less in any manner and that's Rs. 280 for one visit of the so called engineers, even if it is a minor problem like only fixing a loose wire, my problem is fixed only temporarily. The engineer shows me worn out parts, tries to communicate that why don't I deal with him straight it will cost me less and obviously I"ll have all his commitments towards me. If I request him that I like to stick to the moral paths only then he turns his face towards his partner and makes fun of me.
I want to ask the company - are they sleeping over such matters or if after sale service is not important at all for the company?
IF FIRST IS THE CASE THEN i WOULD ADVISE THE COMPANY THAT ITS HIGH TIME THEY WAKE UP. AND IF SECOND IS THE CASE THEN PLEASE START COUNTING YOUR DAYS. BECAUSE IT IS ONLY THE AFTER SALE SERVICE PEOPLE WHO MAKE OR CREATE ANY COMPANY.
As for me I have decided never ever to buy any electrolux product and I advise the same to others.
I have a Frigidaire Refrigerator and the ice maker is not functioning properly, I have called Massena Appliances numerous times, whenever you call you have to leave a message, on one answers your call, you have to be very fortunate for someone to answer you. A technician came and looked at it promising when they receive the parts they will call me and schedule a day to have my icemaker repaired or replace that was November 2006 we are almost in November of 2007 and no one has called. I paid my renewal contract for 2007 they have sent another renewal form for 2008. (What a shame) Can someone please help me, I am very dissatisfied with the service from the Frigidaire Company and I would not recommend Frigidaire product to anyone. I am not saying the product is not good, I am saying when you need your appliance repaired it a pain in the neck. Thank you.
I purchased an AC of electrolux but i feel/know that i have been given an inferior product. There was a sound...
We have purchased a fridge ER180, Sr. No.[protected] on 26-02-2006 in the name of Balwan Singh Guleria, Flat No.9, RZ-2066 Street No.26, Tugalakabad Extn., Kalkaji New Delhi-110019.
After one year of its purchase, it’s started giving problems. If we want to defrost it does not work. We have to switch it off for defrost. When we made complaint in this regard a service person visited our residence from Royal Refrigeration, 16/166 Amrit Puri-B East of Kailash N.Delhi-65, Delhi, Delhi saying that since it is already one year completed. He advised to change the thermostat on payment basis. We have agreed to his suggestion and he has replaced the part on 26-05-07 for a payment of Rs.550/-. He has made it clear that if we get the same problem in future it will be repaired free of cost for the next three month.
On the very next day we have called him because the problem is not resolved even after replacing the part. We have made several calls to Royal Refrigeration as well as to the company but nobody are caring. It is almost three months since we are facing same problem. Every time we made call it has been told that we have short of the thermostat and will replace the same shortly.
Re: electrolux-india-b115340">Electrolux India Ltd
With reference to above we would like to submit the following:
1. We had purchased 10(ten) pieces of Electrolux air conditioners in March.07, threw your dealer in Jagat puri, shahdara. Namely Noble Marketing.
2. We got them installed at our Yojna Vihar residence cum office.
3. Although there were some initial problems with some of the ACs but were rectified in due course after much deliberations with your customer care staff.
4. Is your company comparable to any other unscrupulous neighborhood AC vendor? Well we believed otherwise initially.
5. After three months one of our ACs stopped functioning and we got a complaint registered with your call center vide complaint no [protected] on 14/7/2007.
6. Despite being assured that it will take 48 hours to rectify our complaint nobody turned up till 19/7/2007.
7. On 19/7/2007 the visiting engineer said that the AC is to be taken for repair and he took the Ac on 20/7/2007 by some DYNA Enterprises , 34, Shalimar park, Bhola Nath Nagar, Delhi-32.
8. On reminding about AC on 21/7/2007 we were given a reply that due to erratic power supply the work could not be completed but will be till 23/7/2007.
9. After enquiring on 24/7/2007 we came to know that the work has not started yet and it will take another 3-4 days for work to complete.
I want to know what types of sub standard products are being manufactured by your company and Is this the after sales service one is entitled to after purchasing your products?
Why me, as a customer should suffer for a faulty AC produced by your sub standard company. If my AC can not function in this humid weather than what is the use of purchasing it from from so called company? As a matter of fact had this AC being purchased from a local vendor he would have been able to rectify my problem the very next day instead for running after your stupid and useless so called customer care people.
Let me know the status of my AC before today evening or else I will dump that AC, as a token of your incompetence, in your office and purchase a good branded AC from some reputed company at your risk and cost. I will be constrained to take appropriate legal remedy in exercise of my legal rights.
FOR CMI LTD