Frigidaire
reviews and complaints

I purchased a new refrigerator from my local Lowes store back in February. It immediately started forming ice inside the top of the freezer door. It is a top freezer style. It has been serviced once and has only gotten worse. They are coming back today but I will be very surprised it it can be repaired. It looks like it is defective where the seal meets the top corner. The ribbit that holds it together is covered with a small plastic strip. It looks like it is not allowing the door to make a complete seal therefore the air from outside the freezer is getting in around the seal causing condensation which freezes and makes a mess inside the door. I really think the whole design is defective. It also didn't fit in the space where it sits. My cabinet cannot be put back and I used the measurements of my old refrigerator to make sure I got the proper fit and it was not. So not only do I have a defective product the measurements were not correct and now I have a cabinet that has no place to sit. I am very frustrated. I would love a refrigerator that not only works properly but that would have also matched the measurements stated online.

Purchased oven from Home Depot. The stove was delivered on September 9, 2021. We noticed that the oven door was damaged and the lower pan to the oven was missing paint on both sides. Went back to Home Depot on the September 11th and told them of the damages to the stove.
They gave me a number to call Frigidaire [protected]. I called this morning and spoke to service department. The gentle man said I could have two options, one to replace the stove or have a service man come out to repair the door. Upon further inspection we found further damage to the pan in the oven, missing paint on both sides. I called Frigidaire back at noon and told Dim a service rep. that I now wanted the stove replaced. She told me that the repair man coming out on September 22, will decide if the stove will be replaced. I asked for a supervisor and was denied access to a supervisor. Why would I purchase a damaged stove and why was I told this morning I could get a replacement only to be refused when further damages were found. Dim's reference number is [protected].
Beverly Schenck
[protected]

Within 8 months of purchase of a new freezer the compressor blew. I filed for a repair, received confirmation, then was told by the third party repair company that I was out of their service area. Frigidaire claimed they were the only company in my area to service my warranty.
After multiple phone calls the company eventually came to tell me what I knew, that the compressor had blown. Then ordered the part and we had scheduled repair services in three weeks.
The day the service was supposed to take place, I received an email that the parts were on backorder for two months. This would put me out of warranty.
After hours and multiple phone calls I eventually received an extension on our warranty.
Two months later, Frigidaire informs me they are implementing a new service model and my pending repair has been canceled, so I'll have to start over.
The freezer cannot be returned unless Frigidaire declares it cannot be repaired. Frigidaire claims it can be repaired, but they are not doing anything to repair the freezer.
Less than one year after purchase of a brand new appliance and I've been without the use of the appliance for nearly five months. I've spent dozens of hours getting nowhere with customer service and have gotten no closer to a solution. I would happily return the appliance if possible.

NOTE SENT TO FRIGIDAIRE ON 9/2/21 AT 1138

On 8/2/21 we ordered a refrigerator from Home Depot. Item # FRSS2623AS, serial # 4A12514416. Upon delivery on 8/7/21 we were told that it would take at least 24 hours to start making ice. As it still wasn't making ice on OR freezing on 8/10/21 I went to Home Depot and spoke with the Appliances Manager. I was told by him that there was nothing he could do as it was beyond the return period of 48 hours. We then spent the entire day talking to the Philippines about our problem. They were as helpful as they could be and scheduled us for a service appointment through a company named Appliance Service Plus. I forget the actual date we we given by the people in the Philippines but when I called Appliance Service Plus to confirm the service date they said that date was invalid and the actual service date would be on 8/25/21. The ice maker is now working however the freezer works intermittently, the touch panel on the freezer door does not register/show the condition of the filter we installed and there is now a very annoying alarm that comes on intermittently and sounds off 3 times every minute. Along with that alarm is a warning in red that comes on and says "HIGH TEMP". Additionally if the freezer setting is changed the freezer stops freezing all together and it takes a day or so before it starts freezing again. In order to not go through the spoiled food routine and because of my lack of confidence in the "NEW" refrigerator we went out and bought a stand alone freezer. As I mentioned above our service date was on 8/25/21 and a service technician did come and look at refrigerator. He condemned the "mother board" and the "touch panel". My understanding is that it may be quite a while before these parts are received because the priority goes to making new refrigerators and not those that were already sold.
Needless to say I am very upset about this, not only in the fact that the unit is not working properly but also due to the fact that Frigidaire is a name I grew up with and had confidence in. That is no longer the case!
Please help us. We paid $1310.63 for a new working refrigerator. We are planning on selling our house within the next 2 years and at one time were considering all new Frigidaire products but due to our recent experience that probably won't happen plus I would find it hard to recommend Frigidaire to anyone. Due to the fact that replacement parts for our unit are not a priority and we are left with a defective, totally unreliable unit I feel as though replace this unit would be the best course of action. I look forward to hearing back from someone regarding this very frustrating issue.
My Name is Dave Butler and my cell number is [protected]. Email is :
[protected]@hotmail.com. PLEASE HELP.

I bought a Beverage Center on August 9, 2021. It works and cools except that the display to allow you to adjust the temperature does not. After checking and finding I cannot get another unit from any location within 50 miles of me nor online, I emailed customer service.

Customer service replied back that they sent the issue to technical support and to expect a reply within 72 hours. I waited 120 hours (5 days) before emailing again. After another three days with no response, I called the customer service line.

The representative apologized, took my information, and told me she would email me a reference number. She also said to expect a call from technical support on either 8/30/21 or 8/31/21 between 8AM and 5PM (EST).

No email and no phone call. I am keeping the item as I cannot replace it, it is the right size for my needs, and it works at the factory temperature setting.

However, I will never purchase anything from Frigidaire again.

Refrigerator is not working. CAN'T GET Service Until Sept 16 will not freeze or keep food cold.We haven't had refrigerator A year still have warranty. PLEASE help me.

I had a marshmallow sitting on a piece of chocolate on a microwave safe plate on 8/23/21. It started shooting flames from the right wall. I took it out and considered it a random incident. Two days later, on 8/25/21, it did it again while I was cooking a microwaveable container of Velveeta Mac-n-Cheese.

I unplugged it immediately the second time. This is frightening!

What is the warranty? Is there a recall?

Model #FPMO209RFB Y
Serial #9G74602026

Brenda Moosa
[protected]
[protected]@brendaleeroberts.com
Midlothian Virginia

Noticed some small brown spots on my new stainless fridge a few months ago, handle to freezer showing some pitting, then small brown spots on upper fridge. Looks like rust, had local dealer rep come out, in 30 seconds he looked at my floor, then fridge, and replied something spilled on it. Really? Stainless steel. Reps office talked to Fridgidaire rep, repeated what service tech said. No resolution.

This is the worse refrigerator we have ever had! I never took the insurance but I see now why it's pushed.
I am 78 years old and I am disgusted on the quality of the refrigerator.
I know you don't care just want to see refrigerators and make us pay for the Insurance.
I will tell everyone I can to not buy Frigidaire.
Is there anyone left in this company with the integrity to assure your products are what they used to be and why you had such a good name.

The drawer racks and condiment drawers have broken this week. The racks on the bottom drawer just broke off and now just have exposed glass shelf. The condiment drawer broke and spilled glass bottles to the floor. Model LFSS2612TF0 SERIAL 4A9611087

Freezer broke. They sent out a tech who said it's a common problem. Ordered parts but were not received. Company said they would replace the freezer back in June 2021. It's 8/19/2021 and haven't received the replacement though it was scheduled to be here on 7/13, 8/13, 8/17, and 8/19. They refuse to deliver it and I keep having to call and complain

The first 2 room AC units broke after 3 uses. The 3rd one stopped working now we used it once. We had the repair man out they wanted and he said it was not repairable. (big surprise). We have everything documented and are doing this on our 96 year old mothers behalf who has asthma. She has been without AC now all summer. I call the 1-800 number and either get told " we are to busy to take your call and I get disconnected, or just get disconnected. The wait times are close to 45 min each time I call. We have called at least 30 times regarding this unit. It seems as if this procedure is advancing at a minuscule pace, but why? Just order the damn thing and send it to my mothers house. My frustration level is 500! I was suppose to hear from them today regarding if they were able to "locate" one for us. I haven't heard and its now 4:35pm I've called and the call got let go 3x because you are to busy. This is a nightmare and I wouldn't recommend a frigidaire product to anyone. People want a product the company will stand behind and help when we need it. There is a 5 year warranty on this unit and by the time I get help the 5 years will have passed.
To say our family is upset is an understatement... our mother is 96 YEARS OLD! SHE HAS ASTHMA! SHE NEEDS THE UNIT NOW not in a year.
I would appreciate some help
My mom : Concetta Taglioli
My cell number: [protected]
A response to this would be appreciated.
If you would like an extremely detailed time line of calls and who we spoke to I can give that to you we have each and every name. Just let me know.

I been having issues with my appliance for almost a year and no one seems to get the issue resolve the techs are turning down the jobs saying there not coming back out because they came already but when they came they never resolved the issue . I think after months of dealing with this they could've did whatever it's that they do for me go purchase another refrigerator what's the good of a warranty if it's useless .

My Dehumidifier went bad with F0 error code with in one year.

But, when I tried to call the customer care, it says call back later all the time.

Please help.

Unit was purchased 8/20. July 2021 unit had an "EC" code. I contacted the company and they indicated it was not repairable and a replace would be sent. This was on 8/2/21 within the warranty period. I completed the paperwork, sent it in and received a confirmation. I was informed this would be done in 10 business days. When I called on 8/16 because I hadn't received a replacement or heard anything else they claimed the "back office" didn't have the paperwork. I asked to speak to a supervisor which I was transferred but found out she was not a supervisor after all but informed me the paperwork was all received and in order on 8/2 but the "back office" needed to process the request. I indicated this needed to be escalated and then did get a supervisor. She confirmed everything was in order on 8/2 and they would start the process again. To me this is not acceptable and who is to say I won't have the same issue. She put me on hold for a good 45 minutes to come back and say the same thing... that the back office would need to process and that typically takes 7-10 business days and then 3-5 to ship. This timing is longer than the original timing PLUS everything was in good order on 8/2. She then proceeded to tell me that I should call on Wed/Thurs again to make sure it is moving. Why am I following up with your company? At this point this needs to be escalated and a replacement sent. It is the highest humidity (70's to 80%) and creating mold in my basement. Waiting another 15 business days is not acceptable. I started to ask another question and she thanked me for my call and hung up on me. I am assuming this is because it was right at 8:00 ET and the day was over for them.

I purchased this unite on 07/06/2018 and bought a 5 year warranty. The past month the unit has been humming terrible. I call the store I purchased it from which was P.C. Richards in Woodbridge, N.J. 07095 The told me they would get someone to look at it 2 places they gave me could not come to this area or they don't do in home service. So I called Frigidaire myself and they had me on hold the for 35 minutes and then the second time I called backed for 20 minutes and they could not resolve the issue. I then asked for a supervisor and that was another 30 minute hold. Finally the person I spoke to made an appointment with K & D services in Jersey City, N.J. [protected] and they came out and the tech said It was a leak in the compressor or the condenser. They tried ordering the part which is on back order. Part #[protected] Who knows when I will get it. I have a 5 year warranty. Can you help me out with this problem? Very disgusted and disappointed in this company. Please contact me [protected]

Hello, my Name is Mr. Alvin Nasario,
I purchased a black frigidaire refrigerator freezer on May 29th, 2021 from Home Depot in New York, New York. I started to experience problems with both the refrigerator part and the freezer, in late July so I called it in for service on July the 30th 2021 and, received a service appointment with advance solutions for August the 2nd between the hours of 8 am and 5 pm. However, that appointment was canceled out because when the tech called they feel I did not respond in a timely manner, So the appointment was rescheduled for the next day August the 3rd. That appointment was also canceled because the tech could not find parking. I called back the Electrolux service department to make a complaint they set me up with another company G&G repair, which gave me another appointment for August 10, they never showed up for the repair work when I called g&g they told me the tech called out. So I called your service department again on the 10th of August only to be giving another appointment with another company A&E repair for August the 14th which is today only to have the appointment canceled and rescheduled again. Needless to say, I am very frustrated with the lack of service. I Need Help ASAP! I've been without a working fridge for over 2 weeks and no one will take responsibility I had this fridge for less than 3 months and it's already malfunctioning. FRIGIDAIRE STAND BY YOUR WORD TO PROVIDE QUALITY SERVICE!
THANK YOU.
Mr. Alvin Nasario
cell#[protected]
alt#[protected]

The dishwasher is fine. My complaint's the lack of concern with the most important item to the buyer. You provide 2 screws/anchors for top mount. This assumes counter attachment. You "suggest" 1/4" floor lags or side mount flanges. Rather than include these for install, you have the buyer wait until the appliance is being installed. So penny wise.

Refrigerator has not worked properly since it was received in November. I've had to open two different repair tickets have had 6 appointments and then they were trying to replace parts that had already been replaced. A&E submitted a non repairable ticket and Frigidaire was supposed to send me a replacement when they found the unrepairable report on 6/18 but then they cancelled it. I escalated to corporate over 2 weeks ago but have had no traction. Messy complete timeline with repair ticket numbers and contacts below. Please help!
Thank you
Stacey
[protected]
12/22 called Frigidaire Sy S5 then CF WO [protected] THURSDAY
12/24 appt had to order parts
? resched install?
? no call no show
? only one part arrived-installed one part-have to wait ? days then call open new ticket
4/27 8-5 TUESDAY WO [protected]
5/11 2 led lights in refrigerator - replaced the bulb on right side controls left, new main control board, switch closed fan comes on but lights stay on but they should be off defective? 3-4 orders - door switch changed
5/25 new appt to install main control board
5/25 appt no call no show
6/2 new apt - freezer light still not working loud fan noise periodically-second main control board ordered
6/3 call Frigidaire Ashley when lemon-she say Actual technician has to make that call-she called a&e call center part ordered must submit a non-repairable form to Frigidaire
6/3 gren at a&e escalation to management 24-48hrs, sent text to repair tech
6/8 joan sup chris hung up then may says chris sent report to claims address na.ebo.[protected]@electrolux.com
speak with tech line
6/16/2021 Frigidaire-jasmin Friday jasmin call back
6/18 Jason - found the unrepairable report created replacement ref [protected] 5-7 bdays
6/24 India call back Monday
6/30 reann now 7 bdays call back tomorrow
7/6 soo chin- on back order sent to escalation team
7/8 Jason (same) declined by back office called me from [protected] call back in 48hrs for system to update confirmed diagnosis then they'll create a new ticket
7/13 talked to italia ? she said is ticket [protected] it's closed? Mrs Angela from corporate supervisor gave her Roberts a&e tn [protected] angela.[protected]@electrolux.com
7/16 provided order email to angela (corporate)
7/20 sent follow up email-received response checking
7/23 sent follow up email-received response working on it
7/28 sent follow up email-No response
8/2 sent follow up- No response
8/6 sent follow up- No response

I bought a Frigidaire Microwave Oven Model number FFCE2278LS S. Number 1G81555159 two years ago on Amazon. This morning my coffee mug barely made contact with the door while the door was opened, and my door shattered into pics. The cup of coffee hit the inside part of the door, so how come it would have made the entire front shatter? I have called several numbers from my booklet that came with this appliance. I have gotten complete run around on this matter. I have waited for call backs of which I didn't receive any. I have spoken to serval people after long wait periods of which no help was offered. I called the parts to see If I could order a new door to replace it of which they claim you don't carry for this model. To me something needs to be done about this product. I Consumers shouldn't be paying high price for products that don't last long or can't get help with. I had microwaves that cost much less last longer than this expensive product that you can't seem to stand behind. This is unreal and I will be making reviews with photos on this product. When I paid the money, I paid for this I should have at least gotten 5 years of use out of it not 2. I am very unhappy with your product and your service. I have attached copies of the mic and the small cup that made contact with the inside door that caused the end product to happen. I would like someone to get back to me that has knowledge or can help me without me going number to number and waiting and no help available to me.

Regard's,

Bridgett Richard
212 Shivers Street
Patterson, LA. 70392
[protected]