Frigidaire
reviews and complaints

I purchased the unit in August 2020. I immediately had a problem with a loose handle. The installer came back to fix it but it loosened again. I was told this was a know issue. A tech came out twice and it is still loose. He ordered the part in late October. When I checked, he told me the part would take a long time to come in and people were still waiting from March and to expect something around February. He said if I was really bothered, I could superglue the handle but couldn't answer when I asked if that would void the warranty so I chose to wait.

I checked Frigidaire in February and was told everything was taking longer so I waited with varying degrees of patience. Today was the last straw and called, only to be told by a "supervisor" the tech I'd been working with canceled in November saying I never responded. Since my phone has the original texts from and to the tech I was working with and his contact info, I can see the last communication was in October. Both he and Frigidaire had more than once contact for me. They did have the wrong mailing address although they had been to the house twice, plus the delivery and first repair so that is not true to start but they have my correct name so the mail would have gotten to me anyway in this condo community.

This "supervisor" kept repeating the same word that she could give me a one time curtesy order but I'd have to pay for the installation since the fridge is out of warranty. Since none of this was my fault, why am I paying more after putting up with the situation for this long? I said I could prove I hadn't been contacted and asked to file a complaint on Dan, the service tech (although he just told me it wasn't him). I asked to elevate it and she said she was the elevation and repeated the same words from some handbook. She refused to discuss it further or let me talk to anyone else, just repeating the same words. I asked if she thought this was good customer service and she just repeated the same words starting with "since it is out of warranty" and stating she could only go by the words of the unknown tech I have asked to have an official complaint against!

I don't remember ever having this issue with Frigidaire in the past or I wouldn't have continued to buy that brand.

I bought this refrigerator on October 6, 2021 and it was delivered on October 7, 2021. It has not worked. No water or ice and refrigerator side freezes and pure pour was cracked. I have tried to get help from Farmers Furniture and by calling you. Please help me
Karen Haggard
[protected]

A new fridge was delivered to my home Friday, 01 Oct 2021. We noticed it was not cooling and reached out to Frigidaire Canada (Electrolux Canada)on Monday, 04 Oct 2021. They sent out a contracted technician on Thurs., 07 Oct 2021 and he determined that there was an unrepairable internal leak that was likely due to a faulty weld. Since the technician's visit, I have not heard from Frigidaire. I finally got through to their Customer Care line on Thurs., 14 Oct 2021. The representative stated that they had not received the report from the contracted technician but she would follow up. It is now Tues., 19 Oct 2021, and I still have not heard from Frigidaire. I have been without functioning fridge for 19 days, and I have no idea what to do about it. I paid for this fridge in full and it is a faulty product, but Frigidaire has not contacted me once despite multiple efforts. I have attached the email I sent on Thurs. 14 Oct 2021. I received an automated response stating they had received my email and would respond (they haven't). I sent another email today (19 Oct 2021) and received yet another automated response. I also tried to call Customer Service today (19 Oct 2021) but have been unable to reach anyone - not even to leave my number for a call back.

We purchased this appliance in Feb. 2020. It was delivered in the same month. Immediately we had an error F045. The function would turn on and then turn off after a few seconds. It wouild work after repeated attempts. We requested repair and set up an appointment. The appointment was cancelled 4 times by the company. Finally I received a call from a repair tech on 7/14. The oven was "not broken" at the moment so the tech refused to come out. The problem recurred after the call. I live in a rural area so when I called again for service I was promised a call within 2 days with a resolution. I never received a call and called the company repeatedly. The automated system was set to call me back. The call was in fact returned but dropped as soon as we were connected. When I called them back, I was cut off many, many times. The company has no contract with any company near where where I live and it is unacceptable that I have to wait till the error clears itself before I can use my appliance. I find this appliance unreliable and would like to purchase a product from a company that will provide support for the appliance they sell. I want a refund from Electrolux. I am done.

Bough in 10-21-2020 door had a dent in it shelving was broken 2bins Ice maker never worked they been out here ten times to fix it And e ordered the wrong door it came in and it had a big scratch on it also all my food is freezing had to throw it away took pictures of it Took off work for 4 confirmed appointments and then they never showed A-and E
They told me Frigidaire canceled them I want a new one

I purchased my Frigidaire freezer (Model FFFU20F2VW) from Home Depot and had it delivered to my home on 4/28/2021. When I opened the door a few days later I realized that most of the food in the freezer had thawed out and had to be discarded. I contacted Frigidaire and they sent out a technician who told me that the design had been changed, and that as delivered the freezers would not work properly. He drilled some holes on the inside of the freezer which he assured me would fix the problem.
I filled the freezer with new food and realized a couple months later it had stopped working again. Again I had to throw away my food. The next tech who arrived informed me that to fix the freezer would require a different repair which he did. That worked for 2 weeks (as far as I know since I traveled some during the period and it is possible my food thawed and refroze by the time I had come home).
I have gone through these back and forth with new techs coming out. It is now 10/15/2021 and my freezer hardly ever works (occasionally I have a couple days where I can tell that my freezer does work). I have now had 5 technician visits...the last one told me I needed a new door. When the door arrived after a month wait it was damaged, so he ordered another door...I am still waiting for that.
In the interim I have now had a freezer purchased in April which still doesn't work. I obviously cannot place food in it. I cannot seem to get it repaired. I cannot get ahold of anyone to discuss having it replaced entirely.
You can contact me at:
Rick Kaufman
[protected]@gmail.com

I have a Frigidaire electric range model FPEF3081MFC, serial #VF31570383. On September 15th the range top left rear burner turned on by itself and would not shut off. I had to trip the breaker to turn the range off. This happened in the middle of the night and scorched a tea pot on the range top.
I saw that there have been numerous similar problems with other Frigidaire models but my range was not on the recall list, it should be. My house and family could have been in a serious situation if I had not been awaked by our smoke alarm. I feel this incident warrants a recall to make other customers aware of a real possible problem with this model. Additionally I feel a no-cost repair on my range to replace the master control board would be the proper thing to do as a sign of good faith regarding your product.
I look forward to hearing from someone regarding my range. My phone number is [protected].

Best regards,

Randy Holman

Chatted with Frigidaire customer service on 10/7/21 about my frig and freezer not getting cold. They sent a tech out on 10/12/21. Tech could not fix compressor that locked up because he does not have the tools for it. He called Tech Line and gave me a file # [protected]. Repair guy said call them if you don't here anything by 10/13/21 in the afternoon. I called the 800 number listed on site, waited 28 minutes to speak to someone who said she couldn't help. I got on site chat. Chat hist told me they where looking for another repair company and to give them 48 hours. She said there is no one I can speak to. I just have to wait for them to call me. It has been a week and still no repair or replacement if an 8 month old refrigerator.

After having a few conversations with Frigidaire the problem was never resolved. From the beginning the microwave which is attached to my house over my stove was of bad quality. The first time they fixed it, it was due to electrical problems...then about a year after having the microwave it started peeling. Frigidaire said the product was stainless steal. But I have never seen a stainless steal appliance peel. I have attached pictures. According to Frigidaire the problem was fixed after replacing the peeling part. But a few months later problem again happens. So I called the company and they said that there was nothing they could do even though I said to them I was not asking for them to give me anything. But they disrespected me by insulting my intelligence talking about a discount on parts. Which again a peeling microwave is a safety issue...peeling particles have fallen into my food, and it can potentially cause a fire. They neglected to fix the problem and refused to give me cooperate number. I need someone to give me a better result. If my family gets sick they will ve held responsible.

I purchased this refrigerator in March of 2021, I have been having an issue with the door on the freezer. It does not seal and as a result the ice melts and freezes, it causes ice to build up and the door to stick. A repairman has been here 4 times and recommended a replacement as they can not get a door. I finally got thru and the woman said she would transfer me. I held the line for one (1) hour and 45 minutes, then it hung up. I continually call back and hold the line for hours. They say leave a number and you will get a call back, NOT TRUE. They can not be on the line with a customer at 8:30 a.m. and no one is free. Until I said replacement, I could get thru, maybe it took awhile. This is not good customer service. Electrolux Warranty Corporation obviously doesn't care about their customers and nor does Home Depot.

I purchase an upright freezer 7/1/2020 and it started going bad in April of 2021 and all my frozen food worth around 1k went bad. It was temporarily fixed and again it started going out again a few weeks later and another $800 worth of meats went bad again. It's now October and again, same issue. I recently restocked my freezer thinking it had been fixed for good, but no. I called Frigidaire last week and apparently I spoke to a ghost as no record of me speaking to someone live. She said she did see the numerous calls I made and that even a 200 dollar debit card would be issued for all my food that has gone bad for this same issue. She stated that an email would be send with instructions for a replacement of the unit, however, she lied as no record of this conversation.

This last person stated that all he could do is sent another tech, and see if it would be fixed, I will update on this. Justy FYI, its been a hassle with this unit! It's going to be serviced again, and back to square zero like to 2 previous times. I can't be buying food and sending it to waste, what is the point of having a restocked freezer, right?

It has been ONE YEAR that I ordered a Frigidaire Professional Single door refrigerator (Model FPRU19F8WF) AND matching Freezer. After ONE YEAR Frigidaire refuses to explain why NO ONE in the country can get their hands on these units. At first our local dealer, Coast Design Kitchen and Bath in Mobile Al, told us it was due to COVID 19 and a lack of computer chips. Reasonable, however, we have just passed the ONE YEAR ANNIVERSARY of this order and these local folks can't get a word from the company on why there is no product to be had. It wouldn't be a problem, but, we had cabinets custom made to accommodate these appliances and furthermore, I have already paid for them in FULL!
Calling around the country is an exercise in frustration - No One knows anything! I guess the only option left is to file a class action lawsuit against Electrolux and the other companies who own the Frigidaire brand.

Model LGHD2369TF9, Serial No. 4A04810303, purchased at Lowes, League City Texas Dec. 24, 2020, had for only 6 months and have had repaired four times. Ice maker in bottom replaced, then freezer door on the left side was cold on the outside, the seal is bad, repair man came replaced a part and now ordering a new seal, after he left noticed the light in the freezer was not working. This fridge is a piece of junk. I want a new one or a refund. Paid over 3, 500.00 for this and we are totally disgusted. Also, the plastic does not come out of the seals on all of the doors, we were told to take a razor to get it out. No I am not going to do that! So I have a new fridge with plastic coming out of all of the seals! So stupid. HELP

Imagine a 747 taking off in your kitchen,

That's the noise our appliance is making, it's under warranty, the guy came out and fixed" today, except he did not .

I'm at a loss of what to do .

This is causing stress you can't imagine .

For the love of god please help me .

We need HELP

We purchased an upright Frigidaire Freezer from Home Depot It was delivered to me in November of 2020. On March 19th 2021 the alarm started going off and we called Frigidaire and they were suppose to send a Tech out. The company diagnosed the problem over the phone and said they would order parts. We lost all of our meat and items in our freezer as it was warming from the top down. The company said the parts were on back order and didn't know when they would be in stock. Frigidaire then called another company to come and diagnose the freezer but they could not come until May 19th. That is the one and only time we have a tech at our home. They ordered the parts and set an apt for July 14th, 2021 between 8-12 and they never showed up or called me I had to call them and find out what was going on and the said the parts did not come in so they set another apt for Aug 21st again they did not show up and I called and we set a new apt for Sept 11th and they did not show up then it was set for Sept 28. I have called Frigidaire so many times and they have said they have me set up for a replacement freezer or a refund. So here it is over 6 months later it's September 29th, 2021 and the freezer is still not working I just talked to a lady at frigidaire and she told me we are starting the process over again with getting a tech out again to install the parts I told her I am done with this and I want a refund and she told me that wasn't possible and I wanted to speak with the manager and she said that it was not possible either. Frigidaire is absolutely the worst company I have ever had to deal with. The do not care about there customers!

to whom this will concern, I recently purchased a frigidaire "professional" dishwasher and has locked up in a drain? cycle after only 2 uses! 9-22-2-21 I cannot get it to reset using the instructions in the manual and CANNOT get any customer support to resolve the issue over the phone! the phone robot sends me to a support number that issues a prerecorded message and drops the call! and the customer care at Frigidaire link does not work so I cannot email my complaint to the company!

To whom it may concern,

Reference Complaint 84842370

Pursuant to the above, I request replacement of my Frigidaire Dehumidifier. On or about September 17th it stopped running and was showing an "EC" code on the control panel. Tried several times over the weekend to restart with the same result. Until its failure, I was very happy with its performance.

On September 21st, I spoke with a representative (1st Steve and then an other after I called back because of a system upgrade) about the failure of my Model FFAD5033W1 Dehumidifier. I was told it is not serviceable and that the entire unit would have to be replaced. An email was sent with all of the pertinent requirements needed to process a claim. All of the required information was provided and a response was sent later the same day indicating the claim would be honored and a replacement sent within 10 days. On September 22, I received a system generated email stating my dehumidifier is no longer eligible for a warranty claim because of my original date of purchase.

The unit in question has been in my basement just over 12 months. All indications, on-line, reveal Frigidaire warranties their products for 5 years. Based on my most recent conversation with Lai, I have a new model which has only a year. This product has run less than a year when considering it is not used during the winter months here in the Northeast. I spent $392.43 on a product which functioned less than 9 months. I purchased from a local shop, not a big box, with the expectation of a purchase which would include a manufacturer which stands behind their products. This is not a case of years over, it is 44 days over with a likely run time of less than 280 days.

I request reconsideration of my claim and replacement of my dehumidifier. The failure of such a new product with such little use is unacceptable. It brings to question the quality of the products being produced by Frigidaire, especially when such a significant change in warranty is considered. As a consumer who tries to spend wisely, it forces me to reconsider any purchase of Frigidaire products in the future. Thanks again for your reconsideration of this matter.

Kind regards,

Brian Shallow
[protected]

[protected]@gmail.com

Bought freezer Aug 2020. Feb of 2021 freezer started forming ice and then defrosting. Morris appliance came out and supposingly fixed it. Started having trouble again called again A & E came out said they would order the part and come back. Have not seen the since and have had 2 appoints with them both being a no show and they do not call to cancel they just don't show. I have spoken with several reps, I have spoken with April a supervisor out of Athen Ga who was going to call be back but didn't, I have spoken with a supervisor by the name of Lauren who left me on hold for over 30 min because she thought I would hang up.

I have been told for months that parts are ordered or delayed or on back order and that they will be expediting them. I have lost 2 freezer full of food and lost 2 days waiting for a service man that never shows or calls. I'm told it can't be replaced until a repairman deems it unrepairable, but no repairman comes. When is it deemed a lemon? Do I have to sue because I will.

Good afternoon,

My electric induction stove stop working after doing a self-cleaning and I contacted this company about 10-15 times and the issue still not resolve. they send me two different companies technician and they both told me that its un-repairable which Frigidaire should know by now but when I call Frigidaire they keep telling me that the touch board/ main board etc needs to be replace so they will keep sending people to my apartment to tell me the same thing " its not working" they have change the touch pannel/ board control and everything that they could more than 3 times and its about 3 months. I never get to speak with a supervisor and they never resolve my issue, it seems that the warranty is for nothing.

Purchased a range in good faith and delivered October 13, 2021 from homedepot (I have receive and proof). Range was used right away as we need to eat and cook at home due to specific healthy lifestyle. Range started beeping since the moment after cooking first meal but thought it was just telling us it was hot and it was a warning. Then noticed it started turning on by itself (all after using it). Alarm went on and on 24/7, the range woke us up numerous times, self cleaning damaged all baked foods, my hand got burn twice as the range turned on by itself, light oven kept turning. We went out of town for the weekend and we came back, pots and everything on top were hot and plastic was melted. We had to pull the range and kept outside its place to unplug after each use since purchased, limiting space in the kitchen and making look ugly! Called Frigidaire several times and they sent the technician. This did not help, lost count on how many parts were replaced! I had to take time off from work and cancel activities to wait for technician thinking it would be the end of the problem, which technician clearly stated that this specific range has been problematic and defective. Wall plug where the range has been connected over hundreds times is now damage and was afraid that it would catch fire on me one day for plugging and unplugging this defective range! Automatic system from Frigidaire stopped answering my calls and directed me to call the technician of ROYAL Appliances directly (they have 3 companies in Houston) so I called but was told I had to pay as Frigidaire was not paying for repairs anymore and I had to pay out of my packet. I called Frigidaire which took a while as they stopped answering my calls (I have logs of all the calls I made). On August 16, 2021 after not been able to get a technician I was told by Frigidaire that they would review the situation and would let me know if they would or could do something else for this defective range. I called them so many times with not concrete response for a month, several reps hung up on me or just left me on hold and never came back on to the line. I kept calling until 2 weeks later was told that perhaps I would get approved for a range replacements. I kept calling to see when or how but not solution yet. Finally, I received an email from "unknown" company stating that there would be a delivery for an "OVEN" so I called Frigidaire and they confirmed that I was scheduled to get a replacement on September 16, 2021, which a day before I received 3 emails and several calls, and texts stating that the "OVEN" would be delivered 09/16/2021 from 5:30-8:30pm so I took a day off from work again to receive the range! By 8.35pm I received a call from Texas home pro stating that the delivery person got injured and was not able to deliver the "oven" and that they would call me again to make arrangements for 09/17/2021 delivery. No one called, emailed or texted this time. I called 09/17/2021 directly to INSTALLS inc Customer Service and was told that there is NOTHING on stack, they don't have any range or oven to be delivered and they have no clue when or how or whom would deliver it that Frigidaire did not sent anything to them for me. Called Frigidaire again and they had scheduled the delivered as of yesterday. I asked them for my money back and they repair of electric outlet. At this point I have no more energy to spend on this horrible situation that put me and family at risk for not providing the right normal meals for a year!
At this point I cannot and won't deal with Frigidaire or their techs or delivery service/warehouse, this all seem a joke to them for the consumer. Please help!
email: [protected]@gmail.com