Frigidaire

Back on July 28, we made our first call to Frigidaire to report problems with our refrigerator. We'd had the fridge for less than 2 years. We had a Frigidaire authorized repair person come out to service the fridge - and he couldn't get to us until August 17 (so we were without a working fridge for 3 weeks (though the fridge hadn't been working right for several months prior, though we didn't call about a repair until July). The repair estimate at that time was $1513. That is when I called and pleaded with the customer service rep to consider handling this under warranty - and they did.

We then had to wait until September 14 for another repair person to come out. When they did they said that the sealed system needed repair. The fridge was still not working. They couldn't send someone out until September 30th to repair. By now, we haven't had a working refrigerator for two full months! On September 30th the service guy replaced the compressor and stepper valve. Right after that (on October 1st) I signed up for an ESA because I wanted to make sure I was covered if anything happened (and your service rep had suggested we do that). I would not have signed up at that time if I realized that the fridge hadn't been repaired fully. I would have waited until the fridge was working properly.

Unfortunately, less than two weeks later the refrigerator started acting up again with the same issue as before. We called Frigidaire again and they had the same service guys come out again. They couldn't come back until November 8th. When they came out on November 8th, they now said the unit needed a new motherboard (the original fix of the new compressor didn't fix the original problem).

At this point is where the problems really begin. Because I had purchased an ESA, they transferred this over to the ESA team and decided to cover it under the ESA and not treat it as part of the original problem. I could not even talk to anyone because when I called and went to the ESA, my calls were hung up on. The phone system said there were too many calls to handle, call back and then just hung up! After trying to reach someone for what felt like weeks, I finally found out today they are going to replace the refrigerator. That sounded great - except we have to pay taxes, delivery and disposal fees (more than $179). Additionally, they told me that the ESA I had just purchased on October 1st for $275 was now null and void and if I wanted coverage I would have to purchase a new ESA.

It doesn't seem fair to me that in addition to paying $99 for the very initial service call (before they agreed to service it under the first year warranty), I paid $275 for an ESA, will have to pay $179+ to get the new fridge and then purchase another ESA to get any kind of extended coverage (to say nothing of the multiple times I had to throw out spoiled food from my freezer and my refrigerator).

We purchased a Frigidaire refrigerator August 15, 2021 for our rental property. We thought we were doing a good upgrade for our tenants. After being delivered around September 15, 2021, the refrigerator stopped working after a week or never really worked well from the start. After weeks of speaking with customer service they decided to replace the fridge since they had no one to fix it in our area. The replacement fridge was finally scheduled to be delivered to the house around October 18, 2021. We now been in this process for two months! Then we get a call from the trucking company stating that the fridge was not put on the proper truck and will not be delivered that day. Now we are at November 18, 2021 and still no fridge! Frigidaire or the trucking company have been unable to tell us where our fridge is, when it will arrive, etc. Frigidaire has taken little to no responsibility for the problem. We are now in month 4 with no fridge and had to rent a fridge until this one arrives. They have not answered our questions directly and continue to take no responsibility.

Oct 22 requested service due to refrigerator/freezer not cooling Frigidaire warranty service was called
First appointment not until Nov 4
Tech from AE Factory Service Arrived parts needed (3) was told if parts arrive sooner call tech to reschedule from new appointment on Nov 18.
Parts arrived on Friday Nov. 12 Tech agreed to fix on 13 No call no show did not respond to any of my texts or calls
Tech arrived Nov 18 to fix part
Defect /Incorrect part ordered
New date scheduled Dec 3
This is in unacceptable for anyone to go without a refrigerator that was purchased in March 2021.
If the product is one year old and a user has to wait over a month to get the product fixed this is bad business and bad products.
Our families are missing birthdays and holiday celebrations in our home due to this failure of Frigidaire Products
Requesting expedited fixing or new fridge replaced immediately

We Bought a Frigidaire freezer from Home Depot in Pocatello Idaho in June and it worked for a total of 6 days and quit after many calls We finally got a repair man out and He ordered two boards for it because he did not know which one it was. No Boards ever showed up, told they were on backorder and now the repair guy said they are done because it has been so long. In the mean time Becky has spent hours on the phone trying to get ahold of a supervisor which I don't think have one . She have been on hold now for almost two hours and was finally disconnected. So We have a freezer that the warranty will be up in June which ran a total of 6 days. One of the people she talked to the other day thought She should buy an extended warranty, what a f/// joke

This is going to be fun... like a root canal.
I bought a Frigidare dishwasher model FGID2468UFIA in Aug 2020 but didn't receive it until late Dec. The $#@& thing broke down in 3 weeks. Ah, simple warranty repair you say? That was and is still, a nightmare. Had it repaired 3 times and it stopped 1-3 weeks after each. Now it's down again and they referred me to Peninsula Appliance repair. Oh joy, they want a credit card and a $100 deposit just in case Frigidare refuses to pay them. So I call back, yet again, and all you get s a 40 minute hold time and click, over to their evaluation of call. I've had it... it's time for a lawsuit under the CA Lemon Law.

Stephen Campbell
[protected]@gmail.com

We purchased a Frigidaire dishwasher in September to replace a not-that-old Frigidaire that no longer worked. The touch pad went and it was impossible to start it. Now this one that is only 3 months old, no longer works. The door doesn't latch, so water spews out all over the place and the touch pad no longer works, so you can't even turn it off.

I went to Lowe's and I need a 'serial number' - yet cannot find one on the stupid dishwasher anywhere.

I don't have the energy to deal with this. Now I have people coming for Thanksgiving next week and no working dishwasher.

Placed service call with my Extended Service Agreement number in hand. They could not find it altough the email was actually FROM Frigidaire. My freezer temperature is going from 10 to 54 degrees (frozen food thawed and was destroyed) . My refrigerator is at approx 45 (food has started to spoil)

I requested an escalation and was given an email (briana.[protected]@electrolux.com) but was told she was a meeting but would call me back. I forwarded back to them their ESA purchase contract email.

I have heard from no one and I have a 5 year old appliance with a current ESA and it is effectively dead.

I purchased my home two years ago, all fridgidaire appliances. All brand new, peeled the sticker off when I bought the home. Appliances were purchased a year before I bought the home. Dishwasher didnt make it one year, oven heating element caught a small fire and cracked in half. I called and the appliances only have one year warranty. SO the warranty was over by the time I bought the home. Have some integrity, this is horrific and I would never recommend nor purchase their appliances in the future. Absolute CRAP!

I bought a Frigidaire fridge/freezer on October 16th and it was delivered the 30th of Oct .It is now nov.9 and i have lost all my food in this appliance because it stopped getting cold. I have call home-depot to where i bought it and they can't send somebody out to look at it till the 15th of November. So now i have to go buy something like a cooler and bags of ice to keep what i absolutely need until then .I also plan to file a complaint with home-depot and will not shop there again .I had this appliance less then two weeks paid for it already and now it's broken. Disgusting . No wonder in the warrenty you say you will not pay for any food ruined by your appliance. I have called anyone and everyone i know and it's just pass the buck.

Frigidaire refrigerator model Ffss2615ts2
This is the most ridiculous piece of equipment I have ever owned. I have a Sears in my garage that's 15 years old which is a better refrigerator than this two year old Frigidaire which is never worked correctly from the very beginning that it was delivered to me. It continues to make groaning noises all the time the icemaker does not work half the time in distributing ice it locks up and the trays that are in the bottom of the refrigerator have all broken the mornings and they're almost unusable. We had service representatives come out when it was brand new and they have not are they were unable to fix the problem and nothing else was ever done just want to know this is the biggest piece of crap I've ever grown and I will never buy a Frigidaire product again and I will tell everyone I know they shouldn't buy a Frigidaire product so I'm sure this doesn't make any difference to you but it should. I'm a 68 year old responsible person just to let you know as to who I am

Thank you

Stephen T McAlester
12041 Eagle Crest Ct
Peyton, Colorado 80831
[protected]

I purchased this freezer in March of 2021. It has not worked properly since delivery. The unit makes a loud noise like the fan is hitting on something. The unit then heats up to above 50 degrees. This has gone on every month since the freezer has been unusable. I have called in service request with no resolution. The tech comes out and fidgets with it and calls it fixed leaves and about hour later it starts up again. I have been told by the techs it is not going to be fixed and Frigidaire will not replace it. this last time I called asked to speak to a supervisor and was denied, I asked for a copy of the history report of my calls and was denied.

Purchased AC unit for my son who is of special needs in April 2021. In August I filed a claim and after rude people on the phones and ridiculous wait times of up to 1+ hour on hold, I received notice dated September 30th, that a replacement unit would be sent via UPS. Two weeks later, I call and was told I was being mailed a Visa credit card instead.
Today November 3, I still have no AC replacement for my son NOR have I received a Visa card. Retailer service department has help me calling over 5 times and I call from home as well. They have emailed various times on my behalf as well asking to help me.
I just spent 56minutes on hold and representative took the call and hung up within a minute her name was "Ally"
This is VERY VERY VERY unacceptable from an employee and even more so from a big manufacturer such as FRIGIDAIRE.

I recently bought a Frigidaire refrigerator model FFHT2045VW. The shelves of this model are difficult to replace. No one seems to know how to replace the deli drawer shelf. Additionally, the plastic ends of the shelves easily break. I suspect they will be broken on any of these refrigerators with every attempt to wash the shelves and replace them. No doubt this is a known problem that is ignored by all except unwitting consumers. I hope I am able to return it.

I purchased a Frigidaire refrigerator form Home Depot. It was delivered Aug 2021. It worked for a few weeks then it would not cool properly even at the coolest setting. Consistently over 40 degrees. Repairman replaced thermostat. It worked for a few weeks now back to the same thing. Temp as high as 50 to 55 degrees. After a week of that it cooled properly. Now back to over 50. It won't keep a cool temp. 2nd repair co supposed to come out. But I have to take the entire day off from work to wait for them to come as they can't give a specific time they can be here. I want them to take this piece of junk and give me my money back. Or pay me for my time off of work.

Purchased this refrigerator from Lowes in July 2020. It was delivered and the bottom drawers would not open. Contacted Lowes who ordered replacement parts, however they were the wrong drawers. It was determined that they could not replace the sliding drawer glass as the bottom was molded poorly and it couldn't be fixed. On September 18 a replacement frig was delivered. Then in July of 2021, ice maker stopped working. Contacted Frigidaire who sent A Plus appliances to fix as product was still under warranty. In August, both ice maker and water dispenser stopped working. Again A Plus repair was sent on 8/20 and determined parts needed to be ordered, 5 parts in total. Waited and waited and was told parts on back order. It is now Oct 27 and today A Plus again came to repair with said parts (4) of the five. The tech replaced each part and then determined they sent the wrong switch as nothing worked. To say I'm upset is an understatement. I've been waiting since August, having to buy bottled water and without an ice maker. I've called but nothing gets resolved and there seems to be no one who even cares. If this product is defective, then I deserve to be compensated for all this delay and incompetence. Why would you ship the wrong part? I now am again going to wait for a replacement switch hoping its not once again on back order and hope that this fixes the problem. Of course not guarantee and my confidence is very low at this point. This was handled inadequately and not a customer friendly process and will deter me from ever buying another Frigidaire product. I paid $2000 and am still without use of the ice maker and water option the reason I purchased this appliance in the first place. Please I begging you to follow up to see if there can be some type of resolution sooner rather than later. I do understand backorders, but then sending or ordering the wrong part is human error. Appreciate any help you can provide.
Priscilla Bugari - [protected]@gmail.com - 4 Felwood Lane, Palm Coast, FL
[protected]
Model: FG4H2272UF - Serial: 1K02578764
Purchased 7/7/2020 Replaced on 9/18/20 - Lowes in PC Florida

I bought a Frigidaire Model FGGH3047VFA stove for my kitchen remodel on 6/25/2020. It wasn't put in until August of 2020 due to a backup of the installers due to Covid. The serial number is VF01795781. Last week, the panel that controls the oven stopped working. I called Home Appliance in Massillon, Ohio (where I had bought it) and they fixed it for $250+ dollars. I gave up a perfectly good, working 38 year old stove for this! I know that the warranty is only for 1 year, but this is unacceptable.

from day one every time we open or close the door, the door shelf rails fall off and everything hits the floor. I called home depot and they ordered new rails and they worked for a day, then i called the frigidaire parts number over and over and left dozens of messages, 5 months later still no response or message, i paid good money for a faulty product... we cant put anything on the door when that was the selling point being able to put gallons of milk and soda on the door, i want it resolved...

I wont be bying anything frigidaire again

I purchased the unit in August 2020. I immediately had a problem with a loose handle. The installer came back to fix it but it loosened again. I was told this was a know issue. A tech came out twice and it is still loose. He ordered the part in late October. When I checked, he told me the part would take a long time to come in and people were still waiting from March and to expect something around February. He said if I was really bothered, I could superglue the handle but couldn't answer when I asked if that would void the warranty so I chose to wait.

I checked Frigidaire in February and was told everything was taking longer so I waited with varying degrees of patience. Today was the last straw and called, only to be told by a "supervisor" the tech I'd been working with canceled in November saying I never responded. Since my phone has the original texts from and to the tech I was working with and his contact info, I can see the last communication was in October. Both he and Frigidaire had more than once contact for me. They did have the wrong mailing address although they had been to the house twice, plus the delivery and first repair so that is not true to start but they have my correct name so the mail would have gotten to me anyway in this condo community.

This "supervisor" kept repeating the same word that she could give me a one time curtesy order but I'd have to pay for the installation since the fridge is out of warranty. Since none of this was my fault, why am I paying more after putting up with the situation for this long? I said I could prove I hadn't been contacted and asked to file a complaint on Dan, the service tech (although he just told me it wasn't him). I asked to elevate it and she said she was the elevation and repeated the same words from some handbook. She refused to discuss it further or let me talk to anyone else, just repeating the same words. I asked if she thought this was good customer service and she just repeated the same words starting with "since it is out of warranty" and stating she could only go by the words of the unknown tech I have asked to have an official complaint against!

I don't remember ever having this issue with Frigidaire in the past or I wouldn't have continued to buy that brand.

I bought this refrigerator on October 6, 2021 and it was delivered on October 7, 2021. It has not worked. No water or ice and refrigerator side freezes and pure pour was cracked. I have tried to get help from Farmers Furniture and by calling you. Please help me
Karen Haggard
[protected]

A new fridge was delivered to my home Friday, 01 Oct 2021. We noticed it was not cooling and reached out to Frigidaire Canada (Electrolux Canada)on Monday, 04 Oct 2021. They sent out a contracted technician on Thurs., 07 Oct 2021 and he determined that there was an unrepairable internal leak that was likely due to a faulty weld. Since the technician's visit, I have not heard from Frigidaire. I finally got through to their Customer Care line on Thurs., 14 Oct 2021. The representative stated that they had not received the report from the contracted technician but she would follow up. It is now Tues., 19 Oct 2021, and I still have not heard from Frigidaire. I have been without functioning fridge for 19 days, and I have no idea what to do about it. I paid for this fridge in full and it is a faulty product, but Frigidaire has not contacted me once despite multiple efforts. I have attached the email I sent on Thurs. 14 Oct 2021. I received an automated response stating they had received my email and would respond (they haven't). I sent another email today (19 Oct 2021) and received yet another automated response. I also tried to call Customer Service today (19 Oct 2021) but have been unable to reach anyone - not even to leave my number for a call back.