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ComputerShare Customer Care Service

38 Reviews

Computershare Ltd

Yarra Falls, 452 Johnston Street
Abbotsford
Victoria
Australia - 3067

Customer Support Phone Numbers

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+61 394 155 000(Australia, Head Office)
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+64 94 888 700(New Zealand)
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+1 212 805 7100(United States, New York)
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+1 416 263 9200(Canada, Toronto)
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+44 370 703 0300(United Kingdom, London)
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+49 89 309 030(Germany, Munich)
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+353 12 163 100(Ireland, Dublin)
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+39 645 417 401(Italy, Rome)
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+31 102 298 488​(Netherlands)
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+41 622 057 700(Switzerland)
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+86 105 673 3200(China, Beijing)
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+86 216 043 3672(China, Shanghai)
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+852 28 628 555(Hong Kong)
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+27 113 705 000(South Africa)
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+61 394 732 500(Australia, Head Office)
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New Zealand
159 Hurstmere Road, Takapuna
Fax: +64 94 888 787

Denmark
Lottenborgvej 26 D, 1. sal, 2800 Kgs. Lyngby

Ireland
 
Dublin
Heron House, Corrig Road, Sandyford Industrial Estate, Dublin 18
Fax: +353 12 163 150

Monaghan
TEK Building, Armagh Rd, Co. Monaghan, Ireland

Italy

Roma
Via Monte Giberto, 33, 00138 Roma
Fax: +39 645 417 450

Milano 
Via Lorenzo Mascheroni, 19 - 20145 Milano
Fax: +39 246 776 850
 
Torino
Via Nizza, 262/73 - 10126 Torino
Fax: +39 110 923 202

The Netherlands
Westplein 11, 3016 BM Rotterdam
 
Spain
c/ Zurbarán 18, 5ª pl, 28010 Madrid

Sweden
Svärdvägen 21, 182 33, Danderyd

Switzerland
Baslerstrasse 90, 4600 Olten, Schweiz

China

Beijing
Suite 907-909, Tower W1, Oriental Plaza, 1 East Chang An Ave, Dong Cheng District, Beijing, China, 100738
Fax: +86 106 622 0486

Shanghai
#50-51, F/22, Office Tower 3, Raffles City Changning, No. 1193 Changning Road, Changning District, Shanghai, 200051

Hong Kong
183 Queens Road East, Wan Chai, Hong Kong
Fax: +852 28 650 990

South Africa
Rosebank Towers 15 Biermann Avenue Rosebank Gauteng
Fax: +27 116 885 200
Plus

ComputerShare Complaints & Reviews

Computershare / customer service

Ge
GertC on Jan 18, 2018

On 18 Jan 2018 - I called Computershare South Africa a couple of times, every time I was transferred to end up in a queue, had to hold for minutes at end where I had to listen to their music and adverts, but no one ever took my call - I do not think they have anyone working there - you...

Computershare / payment not received

Fr
Fred Ong on Nov 30, 2017

They confirmed online and verbally that my stocks was sold on Oct 31. They wired payment but their remitter bank forgot to include the complete remitter's address so my bank rejected it. The remitter bank confirmed that they received back the money on Nov 10. Up to today (December 1...

Computershare / website and multiple account issues

Lo
Lori Beesley on Nov 14, 2017

I work for Western International Securities and we have over 75 clients that have various stocks held at Computershare. Every single client has complained to me that your website is slower than every other website that they visit to view their accounts. I have logged in as well and it i...

Computershare / they still haven't paid my money

Se
Serap on Oct 6, 2017

They wanted me to update my CHF Account details in my profile to pay my money. I did and informed them. They told me that my money will be paid in 15 working days but they still havent paid. They didnt keep their words. They send late answers to my e-mails and in these e-mails they are...

Computershare / one of my common stock accounts doesn't show up on the screen.

Ne
Nelson Diniz on Sep 20, 2017

I am a non us resident and I have 2 common stock accounts (Individual and Joint). When log in the joint account, it shows up in the screen as usual, but when log in the individual one, I get a message that I don't have an account. !!! Both accounts are related to the same Company. Robotic help available in the site doesn't cover such a kind of doubts.

Computershare / direct distribution at a cost of $0.00

Je
Jeremiah D on Sep 9, 2017

In 2012 I was distributed shares of Facebook mainly class b with some class a shares also. Opened an account with counter share and alloyed the grace period to pass and tried to access my account would not accpect username or password. I've contacted the FBI ic3 complaint center and the...

Computershare / I am not able to access MY OWN FUNDS

Bc
bcassidy on Aug 15, 2017

I have an old stock account without much money in it. I moved several years ago and lost track of it. Apparently, Keane tracked me down and sent me a letter indicating that they correct the matter by changing my mailing address. The catch? It will cost me 10% of the total value of the...

Computershare / delay in payment of shares sold in my online account

Kl
KL Tan on Aug 9, 2017

I sold some shares in my Computershare online account 8 March 2017 and todate i still have not got the payment for this sale. I am beginning to suspect that Computershare is deliberately delaying the payment of this sale which amount to about US$15.8K so that they can gain the interest of...

Computershare / won't release my stock or money I paid to do so.

Ro
Rosemary Freeman on Aug 4, 2017

Was notified of supposed shares in bank stock that I had &'if I didn't claim would loose to state. Paid $330 to computershare to claim stock. I called about claim after hearing nothing, was told claim was rejected. Was told refund was sent to bank that name was on stock. I Asked why I did...

Computershare Limited / service for paper certificate

Wi
Willie Chaffin on Apr 27, 2017

Computershare agents give twisted information and lie about the status of stock certificate transaction. I ordered a paper stock certificate $25 by overnight courier $30 and was told it takes 5 to 10 days. After no certificate in 7 days a computershare agent called me to see if I had the...

Computershare / Stocks that were bought while employed by Hughes

Ba
Barbara Landreth on Apr 18, 2017

My husband passed away March 3, 2017. Since I am in need of money on March 5, I called and informed Computers hare of my husband's death. On March 10 I received a letter saying my check was sent to my bank. It was not and never had been sent. After 4 more phone calls that each take1/2 hour...

Computershare / Thieves

Pa
pakratjo on Feb 20, 2017

My 55 yo husband passed away unexpectedly and has this stupid stock. While working on getting his probate all set up and all the other things I needed to do, I received a letter from Keane wanting me to transfer his stock to his probate. It took almost a year to get it straight. I would...

Computershare / Stock shares

Jo
Jody Plus Christina Cox on Sep 8, 2016

Computershare was given charge of administration of stocks granted to employees of AT&T. I retired in 2006 and relocated. For some reason, perhaps my own fault, they never did keep up with my address. For 10 years, my dividend checks were mailed to my old address, but never cashed. Once I...

Computershare / Payment of dividends

Ro
Roger Charland on Aug 15, 2016

Overall as I am concerned, Computershare is the worst company I ever had to do business with. A company I am shareholder issued a special dividend and the amount is a substantial amount. I have an online account with them. 2 and 1/2 month ago I contacted them and was told that the amount...

Computershare / Access to my account

Sh

My experience this week with Computershare has been a nightmare. All I needed was a copy of my statement of holdings with Exxonmobile for the Gold Medallion stamp required by Computershare for their paperwork to retitle my account. I have spent no fewer than 5 hours over the course of 4...

Computershare / Stocks

Su
sukaycooks on Jan 29, 2016

Been trying for three weeks to get them to send me a statement. You can only talk to people in China or the Philippines. Everyone says something different. I have spent about 10 hours on the phone with them in the past 3 weeks and have gotten nowhere. Today it took me 1 1/2 hours on the...

Computershare / Poor service

Re
Reviewer87935 on Dec 21, 2015

I have tried to contact Computershare on numerous occasions. First of all, I dial their enquiry number 1300 368 664. Then I am greeted with a recording trying to connect me. I would like to register my shareholdings with Computershare. Finally, I get on to a foreign voice, Joe, who tell...

Computershare / Customer service and resolution

Bu
Buellnut on Mar 2, 2015

After being strung along by the incompetent, feet dragging staff at Computershare, i finally was able to have my shares transferred over to my brokerage account. I called the investor relations dept at the company that i own shares of. I reported to them that the transfer...

Computershare / Missing money

Wh
where is my money.. on Feb 23, 2015

Sold stock with this company the last week of January, 2015.according to them a check was sent out February 5, 2015.was told it would take 7-10 business days before I receive the check. after 10 Bussiness days still no check.I called them about it and they claimed the mail was running slow...

Us Computershare / Scam company

Ir
irflick on Nov 17, 2014

Beware guys. I was totally ripped off from us computershare. Their website is outdated, i sold my shares for 86 dollars. I received 46 dollars sent to me via check. 40 dollars gone. I hope this ### company go bankrupt, this is a shady company. Also their customer service rep lack the initiative to assist shareholders. This is crazy