The complaint has been investigated and
resolved to the customer's satisfaction
FreecreditReport.comUnauthorized charges to my credit card

I signed up for an annual free credit report and they charged me $14.95 for two month for a subscription that I didn't even know that I had because I failed to cancel the service within 7 days. They only could credit my account for the last $14.95 charge.
It is ironic that this company is supposed to be helping people with their credit while they are stealing from them without their knowledge.


  • Ja
    JacC12 Jun 03, 2016

    1. I went on and from what I understood, purchased a copy of my credit report.

    2. Therefore I was appalled to receive an email stating that I had apparently enrolled in something called "" since I had NEVER gone on that website. I went on and purchased a copy of my credit report. Period.

    3. Whatever did to fraudulently enroll me in their company's program is blatantly illegal and unethical. They should be ashamed of themselves for pulling this.

    4. It is unacceptable to do this to consumers.

    0 Votes
  • Ra
    Razd873 Jun 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    DECEPTIVE TRADE PRACTICES AND FRAUD:, associated with or owned by Experian credit reporting agency. Use instead for the reasons below:, which advertises broadly on the cable channels, does not give you anything free. They use deception and trick you into giving them your credit card number for identity verification and then automatically signing you up for buying their (questionable) services at about $17.00 per month. It is very hard to get the credit card companies to reverse the charges because Experian has them by the balls. How do you think they pay for all of that sickening, ridiculous and nauseous advertising? These liars, cheats and thieves are tracking, judging and reporting your credit history.

    0 Votes
  • Bo
    bobtheman Sep 03, 2009

    It is very clear that is membership deal. Even their tv ads say "With enrollment in Triple Advantage"

    It says THIS right on the FRONT PAGE.. not even tiny writing. Prominent placement on the left side:

    When you order your free report here, you will begin your free trial membership in Triple AdvantageSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $14.95 for each month that you continue your membership., Inc. and are not affiliated with the annual free credit report program. Under a new Federal law, you have the right to receive a free copy of your credit report once every 12 months from each of the three nationwide consumer reporting companies. To request your free annual report under that law, you must go to

    0 Votes
  • Me
    Melissa L Sep 03, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Not the companies fault, it's yours for not reading the tiny print. All the complaints on here with are all for the same reason. Everyone needs to stop blaming others for their mistakes! Next time before signing up for something.

    0 Votes
  • Br
    Bradley Lawson Jun 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    In May 2007, I went to the Experian website to request a free credit report. Annually, each American is entitled to 3 free credit reports from the three main credit bureaus, Experian, Equifax , and TransUnion. Apparently what happen through the request exchange is that interceded somehow and captured my credit card information. The web page that requested the credit card information was cleverly manipulated into the free credit report request process. As I recall, the request for my credit card information was described as further due diggilence to ascertain my identity. Shortly thereafter, I received my credit card statement that showed a $12.95 charge. After calling the credit card company and being referred back to to manage the dispute, I have learned more about how this scam works. By the way, the 12.95 CIC Triple Advantage charge is not a one time charge but rather an ongoing membership that auto bills your credit card number.

    Things to do:

    1. Call and cancel your membership and request a credit be issued to the card company. Make sure the credit covers current and future billings.

    2. Request a membership cancellation number from

    3. Contact the 'Disputes Resolution' department with your card issuer and insure that your dispute is noted in your file. Write a letter too and reference the membership cancellation.

    4. Request that your card issuer refuses any further charges from to your account.

    5. Continue to monitor your statements for fraudulent charges.

    6. Write a letter addressed to Experian, Equifax, and TransUnion notifying them of the use of their website by

    7. Reference the Complaints Board in all communications with the card issuer and

    I have requested free credit reports from the major bureaus in the past and have never encountered this type of negative, ethical behavior.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.