Freddy’s

This was our first time here to the new Avon, Ohio location.

We ordered two burger meals (burgers, fries and drinks) and we also ordered one hot fudge sundae and one brownie sundae. We didnt get our drink cups and when we asked for them, the young boy said "Oh i thought you wanted the custard as your drink" and we were like "Huh? We ordered the meal" and he says "Oh some people do that. I'll give you your cups and I wont charge you" We said "thank you" but looked at our receipt and we were charged for two meals and two sundaes so we were not sure what he was talking about but they are new so we just figured no big deal. The food was pretty good. When we went back to get out ice cream, there was a gentleman in line before us that ordered ice cream sundaes along with a chocolate shake. His chocolate shake was dripping with ice cream when they brought it to him and he said that he needed a new one because there was ice cream all over it and he didnt want to get it all over. That sent the entire kitchen into a tizzy. They literally were huddled in the middle of the kitchen discussing what to do. The kid that actually made the shake was really upset that someone complained and they were calming him down. He was not handling the criticism well. So after 14 minutes, we asked about our order since we needed to leave to be somewhere and they gave it to us and we let them know that the order was wrong. The young lady argued and said "No that is the brownie sundae" at which point we said the brownie sundae does not have oreo cookies and gummy worms but she assured us that the order was correct. We looked up at the picture and it was clearly wrong. But I said lets just eat what they gave us, I don't have time to wait any longer. Meanwhile, the people waiting for new shake are now asking for their money back. The kid brings out their ice cream at which point the wife says their order is wrong and they didn't order a hot fudge sundae. I said, that is My order and the lady looks at our sundae and says "See i ordered the gummy worm oreo sundae" She said you got our order and I said yep, I told the girl it was wrong. We made a joke about it but she was really upset with them not us. They never apologized or tried to make it right. They were just trying to calm down the ice cream maker guy. I've never seen anything like it in my life. We are very forgiving as I am a server and my fiancee runs a restaurant and especially it being a new place, but I cannot forgive rudeness to customers especially being newly opened. It doesn't have the best reviews on the community social media pages but we wanted to try it any way and like I said figured, they are new so they need to work out the bugs. But having a mental breakdown over a customer asking for a new shake should not happen. I would not have touched a dripping shake either. The ice cream was all over and they never tried to wipe it down or anything. But a simple thing like that caused the entire kitchen staff to shut down and mess up everyone's orders and then argue with us when we said our ice cream was not correct. We had plenty of other options in the area where the customer service is much better. Its to bad because the food was good and the ice cream is really tasty but for the amount of money for fast food, it is not worth the stress of the poor customer service. Thank you for your time.

This app requests to use bluetooth. There’s no reason why they need all that information to deliver a good app/restaurant experience — they’re likely using it to their advantage to track your location all the time, not just at the restaurant.

I downloaded this app because I wanted to use the Freddy’s rewards program, but I was really disappointed when I saw the bluetooth access requested. That’s either a poor app developer decision and needs to be fixed asap, or it’s an intentional violation of our privacy rights, and Freddy’s knows many of its customers won’t know that that’s what bluetooth access means here.

My local restaurant doesn’t even show up in nearby locations and the other locations don’t have mobile order available. When I have used mobile order in the past, I have to go into the store and employees can’t hand me my order through drive thru even though the order is sitting right there on the counter. On the occasions I forget to show my rewards code to earn points, there is no way for me to enter the receipt in the app for points since my receipts never show an order number that the app wants. Honestly there is nothing actually functional about this app at all. Could developers figure this out and actually fix it? Probably too much to ask…

Apparently with an update I was forced to log in again. But when trying to log in I got a message saying I needed to Sign Up again using my same email to have my account restored. Which I did. And my account was not restored. All of my rewards point and history are gone. My 3 year old accidentally signed me out after I saw this. Now when I try to log in again using the email and password I just signed up with (to “restore” my account), it will not log me in and I get the same message about Signing up again using my same email. This app is completely unusable and there’s no motivation to use it if my points won’t be tracked or kept! Need to fix this and do better.

I will not use this app again because it serves no useful function. You cannot place your order ahead of time, since the app will not let you place the order until you are physically outside of the store, you may as well go in to order. I use apps for take out food so that when I get to the restaurant my food is ready and I can enter the store and leave with my food within 1 minute. I live a 5 minute drive from the location, and as an adult, I can properly allocate my time so I arrive shortly after my food is done being prepared. In fact, I have been writing this review while seated in my car waiting for my food to be prepared. Change this location function, it is pointless.

I rarely leave reviews on apps, but I really had to leave one on this one. This app is the most pointless app that I’ve ever used and that’s saying a lot. The only thing that this app is good for is maybe to review the menu and see pictures of food. It’s never successful in finding a location that’s less than four hours away, and I live about a mile and a half away from a Freddy’s. I have tried multiple times to reset my password, every time It says email sent, I never receive the email. I have reached out to their technical support and I’m awaiting an update, I am going to delete this app if I do not get an update within 24 hours. I am hoping that this app develops into something great, at this time it’s a no for me

Great food but the restaurant was very dirty

If they screw up your order you can’t do anything about it.

App doesn’t allow to choose drink! I could not cancel the order... the manager had no idea either.

This looks like a great app but if none of the restaurants allow mobile ordering then what’s the use of it.

The food is great, definitely our go to for fast food. But missing frys and ingredients on a to go order will surely end our future to go visits.

This app is good in concept but the Freddys I go to always say “we can’t take your loyalty app because it’s down.” So I can earn points by manually entering, but can’t actually redeem them even though I get notifications saying they’ll expire.

I ordered through the app and went through the drive-through and the manager refuse to give me my order I explain to him about my disability and I’m covered under the ADA the Americans with disability act y’all need to do something about fixing this problem with your app

There was a piece of brownie and mostly chocolate fudge for my Chocolate Delight. There was also spilled custard all over the outside of my cup. The presentation was not good. This is not the first time I have been disbelieved. It’s disappointing to wait 20 minutes in line to not get what you expect after paying $6.

Like others, tried logging in to previous account, password reset email never came after multiple tries for a week. After the most recent attempt, the pop up was a bit different, saying that I should just do a new sign up with my previous email address to restore my account and points (had over 2000 that I tried to redeem right as they shut down their old app with no advance warning). Did that, 0 points in my account, got email saying thanks for joining Freddy’s Rewards with a hamburger reward as if I never was a member before. Sure hope all those points are not gone when they abruptly shuttered their old app with no warning.